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Holiday Inn Santo Domingo

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Guests1 room, 2 adults, 0 children
Traveler (174)
360
Panoramas (23)
Room & Suite (218)
Certificate of Excellence

About

#13 of 87 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking
Free internet
Wifi
Internet
Sauna
Rooftop pool
Outdoor pool
Restaurant
Breakfast buffet
Kids' meals
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Fax / photocopying
Rooftop terrace
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
703Reviews
14Q+A
73Room tips
Traveler rating
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Popular mentions
We just stayed a week in this hotel. Our room was clean and bright. The best part of this hotel is the people. From check in to eating into the restaurant everyone was cheerful and responsive. We ate 2 meals a day in the restaurant. Food is outstanding. The only issue was the air conditioning wasn’t working well in the restaurant. They were fixing it when we left.
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Response from ManagerGS, General Manager at Holiday Inn Santo Domingo
Responded 1 week ago
Dear Guest RickDyannS: Thank you for your feedback and for sharing your experience with us. We appreciate your compliments about our staff and services. Valuable opinions like yours help us improve our standards, so we can provide the service that you as valuable guest, expect and deserve. We hope to see you in your next visit to Santo Domingo. Sincerely, GM
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The folks here are beyond accommodating. The dominicans are very friendly, and all of the wait staff including Argenis, YaFreisy, Dante, Claudio, Mercedes, Fatima, Lismans, Gustavo, Ramon, Julio, Christopher, Dauris, Edward, Perdomo, Daria, Hilton, and Alex the bellman. They made our stay here at the Santo Domingo Holiday Inn enjoyable and memorable. Many thanks to them and the rest of the staff!
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Response from ManagerGS, General Manager at Holiday Inn Santo Domingo
Responded 1 week ago
Estimado Huésped Sr. Joshua V: Muchas gracias por su comentario, nos sentimos complacidos de recibir sus opiniones acerca de la maravillosa experiencia durante su estadía en nuestro Hotel. Para nuestro Personal, es muy importante tener en cuenta los detalles de los Clientes, que se sientan reconocidos y distinguidos. En el Hotel, asumimos con responsabilidad el Servicio, la Calidad y las atenciones a nuestros visitantes, lo que nos lleva a ofrecerles cada día lo mejor. Gracias por ser parte de nuestro compromiso, “Crear Hoteles Maravillosos, que los Huéspedes Amen.” “Great Hotels Guests Love”. Le esperamos en su próxima estadía, será un placer recibirle. Saludos, GM
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Well, we stayed here, actually am still staying here at the moment. We are very impressed by this property in particular. We have stayed at many Holiday Inn's across the globe. The service here is excellent from the moment you check-in. We were well received. There is a thin line between professionalism and interchange with guests. The staff here have mastered that aspect. A very professional staff, yet also friendly and sociable without passing the boundaries. The rooms are minimally decorated to allow a relaxed ambiance. The hotel itself feels and is luxurious in comparison to other Holiday Inn properties we have visited. The food is diverse and good. Great service throughout and economical based on the perspective of value received. The location is very central to Business locations nearby. I would like to especially commend the front desk staff who have gone above and beyond to accommodate our every request. Also, I would like to commend Fatima Brito and Dante from the main restaurant on the first floor for beyond excellent service. Very friendly, very personable and responsible and attentive to all of our needs without even having to ask. I felt at home at this property, even when I felt Ill, they would give me some home-made recipe that I never heard of and I got better. Would recommend this hotel, as much or even more as I would the Intercontinental and JW Marriott Santo Domingo as I feel the prices are better and the service all around is absolutely phenominal. Great stay!
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Response from ManagerGS, General Manager at Holiday Inn Santo Domingo
Responded Jun 14, 2019
Dear guest, We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that you have taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. For our team it is very important that you feel at home, have a place where you are treated and recognize their needs is our goal. Thank you for recognizing the work of our team, the personalized service provided by our team is our most important asset. Thank you again for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,
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The hotel Santo Domingo is an excellent place to stay with wonderful staff ample parking room's were in top shape, Looking forward to my next stay, Anyone who's been to the Dominican Republic before knows it could be a little noisy in the morning I must say I heard nothing from my hotel Room, they did a great job with this place... I don't normally write reviews but I will say you will not regret staying at this location and being from New York City this was everything to my expectations, There is plenty to do right outside the hotel property places to eat shop great location....
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Response from ManagerGS, Manager at Holiday Inn Santo Domingo
Responded Apr 8, 2019
Dear Guest david d: Thank you so much for your review of our hotel and We appreciated your visit from NYC. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love". Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo. Sincerely, Urpi Larrea
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This is the second time I've stayed at this hotel and unfortunately over the years the level of this small, comfortable hotel has gone down. What was a novelty in the hotel industry of Santo Domingo 8 years ago is now an average hotel, with a reasonable price but that has lost all the glamuor it could have had in its beginning The hotel looks tired, especially the rooms, with a strong musty smell due to poor maintenance of carpets and air conditioning system It is a shame because it is very well located, with the functionality of Holiday Inn, but with lack of maintenance and care in their rooms A very limited 3 star that if it continues on that line will soon not count for those who travel to Santo Domingo
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Response from ManagerGS, Manager at Holiday Inn Santo Domingo
Responded Apr 2, 2019
Dear Mr. JMEA1, On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to provide us your comments about the inconvenience that our hotel caused in relation to your stay. We are very sorry for the disappointment we have caused. Allow me please to assure you that the corrective measures have been taken to avoid this situation happen again. We truly appreciate the honest and the good intention of your comments. Valuable opinions like yours help us improve our standards, so we can provide the service that you as valuable guest, expect and deserve. We look forward to a future visit to have a new opportunity to provide you the quality service you deserve as our valued guest of Holiday Inn. Sincerely, Urpi Larrea
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PRICE RANGE
$111 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn santo domingo hotel santo domingo
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
179
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