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El Embajador, a Royal Hideaway Hotel

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El Embajador, a Royal Hideaway Hotel
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Showing 485: English reviews
Miami, Florida
Reviewed August 13, 2016

The staff here is extremely nice always ready to help. The hotel grounds are well kept. The pool side has a cute cafe with a pizza counter and swings for kids. Their new Spa is beautiful and offers all the pampering you need, ask for Madelaine and she will give u a genuine welcome.

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Helpful?
1Thank Samour04
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Samour04, Thank you for the fantastic feedback and the recognition towards our dedicated employees. We love you enjoyed our elegant property and facilities, a rich historic legacy. Our natural space is an authentic treasure with a bucolic vibe, perfect to relax and unwind. Pleasure and exquisiteness are essential to us so we deliver these feelings to gastronomy and wellness...

Reviewed July 27, 2016

Terrible experience. Horrible service. Stay away!! I was quoted a different price online & when I arrived there, I was told that there was a slight price difference. Since it was late at night & I was tired because of the flight, I didn't bother arguing & just said fine. At the check-out day the total was completely different, up...

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Helpful?
1Thank Atiq T
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Atiq T, I’m sorry that you had such an unfortunate experience. We place a strong emphasis on attention and details so I was very concerned to read your review. Service is a basic standard and I can certainly understand your disappointment. All comments are essential and your feedback will be given to all. Despite this, I appreciate your kind...

New York
Reviewed July 25, 2016

I recently attended a wedding here and decided to stay on premises with my family. I intended to stay one night and ended up extending my stay an extra night. I was so amazed with the service and the grounds! The service was amazing from beginning to end, and although the rooms are dated they are still functional and the...

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Helpful?
Thank Steff_Vent
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Steff_Vent, Thank you for taking the time to review your stay with us and your kind words that surely will encourage other travellers to stay with us. I am delighted to read that you felt at home with us and that you enjoyed our natural environment, a gem that only can be found at El Embajador. Creating a great...

Florida
Reviewed July 21, 2016 via mobile

Hotel is nice Clean Luxurious Nice service 5th Fl is great .... free snacks 2 times a day and great coffe machines ... :-) I am very happy with services and even price. Nice pool and open spaces too ... Great for business trips Free breakfast is good too. However restaurant is expensive and basically mediocre. Barelly good. EXPENSIVE ..!...

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Helpful?
Thank perrogaruao
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear perrogaruao, Thank you for choosing El Embajador for your visit to Santo Domingo and taking the time to review your stay with us. I am glad to hear that overall your experience was positive and that you enjoyed the hospitality and the cleanliness of the hotel. However, I am sorry to hear that you were not satisfied with our...

Florida
Reviewed July 21, 2016 via mobile

I give this place one star because I had to give any stars at all. Do you love the sound of heavy machinery construction right at your door at 7:30am? How about 7:30pm? Well here you get both of those convenient times and all hours in between. But, shockingly, no matter how many times you call to alert the front...

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Helpful?
Thank hellISoccidental
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear hellISoccidental, I would like to thank you for taking the time to share your experience with us since it helps us to improve the service we offer. I was very disappointed to read of your experience during your stay with us. My sincere apologies that you were inconvenienced by noise. We are indeed undergoing an ambitious renewal project that...

Lincoln
Reviewed July 19, 2016

Firstly this is not a resort hotel near the sea. This is a city centre hotel with nice grounds and a pool. So this is probably not the choice for families. As a business hotel it is comfortable (especially if you book a Royal Club room on the seventh floor that has access to a large quiet lounge that serves...

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Helpful?
Thank Guy O
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Guy O, Thank you for thanking the time to give us your feedback about your stay at El Embajador. I'm glad that you found our location convenient to unwind. We are so lucky to have a property with a very strategic location that brings our guests just a few steps away from must-see historic attractions and financial centre of...

Ontario, California
Reviewed July 11, 2016

I recently stayed at this hotel on business for a week. I was lucky to book a room on the 5th floor and was very pleased with the personalized service that was provided each day. The guys who attend to the guests on the 5th floor were always ready to assist in any way and I really appreciated the reception...

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Helpful?
Thank Jay E
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Jay E, First of all thank you for taking the time to share your experience at El Embajador. I’m very happy to read it was a pleasant discovery for you. The hotel it is sure to be the perfect place for business travelers who can take advantage of the variety of flexible meeting space available at the property. I...

Reviewed July 5, 2016 via mobile

Overall the property is well located and the facilities are being upgraded which should improve the overall experience and decor. They need to really work with the staff to improve the service. It is unlikely to get this type of service in Dominican Republic. Check in process took 40 min only one person at the front desk. I stayed in...

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Helpful?
Thank npena1020
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear npena1020, I was very concerned to read your review. My sincere apologies that your experience was not at the level you would expect. I assure you that this does not reflect our usual level of service. That certainly should not have happened and I appreciate your extra time and efforts in giving us information. I have already followed up...

Washington DC, District of Columbia
Reviewed June 29, 2016

Went there on a business meeting, hotel is just average. It shows quite old, and it has not been kept as good. Rooms were not as clean and it is not very well located if you would like to be close to the restaurants / sea etc. Just okay, would not go back!

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Thank Es25
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Es25, I appreciate you taking the time to provide us with your feedback about your stay. I am sorry to hear you found our hotel not to your liking. Given the fact El Embajador was constructed 60 years ago, it maintains a classy atmosphere. For your information, we are currently undergoing a renewal process that will reconvert our property...

Miami, Florida
Reviewed June 21, 2016

It used to be better. It is worse now with the renovation, you can only find good service in the royal club, you can hear the staff from inside of your room, when there is a party outside, you will not be able to sleep until 2 am, the pool is good, but I saw some guest leave from the...

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Helpful?
Thank Forest1969
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Forest1969, As per the beginning of your review I can see you’ve been to El Embajador before and it brings me a lot of pride. I appreciate your trust and I would like to thank you for staying with us again. It is true that guests staying in the Royal Club enjoy exclusive services as part of an experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $177 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Spa Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#4 Family Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travelers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travelers.
21 questions
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Miami Lakes, Florida
New York
over a year ago
Bronx, New York

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Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best rooms ever”
 of 5 bubbles Freddysosa, 1 week ago | Read review
“ocean view is supposed to be great but in 2 stays I had the parking lot”
 of 5 bubbles ttinmiami, 1 week ago | Read review
“ask for the just remodel rooms and lower floors are best now with the remodeling isue”
 of 5 bubbles Y8078EGluism, 3 weeks ago | Read review
“Request one of the Remodeled Rooms...”
 of 5 bubbles fragipps, 4 weeks ago | Read review
“Always request a room facing the back of the hotel, there are hundreds of birds in the front trees that are very loud”
 of 5 bubbles 613JamesA, Feb 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question