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Occidental El Embajador

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Occidental El Embajador
Occidental El Embajador
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933 Reviews from our TripAdvisor Community

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Showing 461: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Good food, nice pool, clean rooms, attentive staff, especially Montserrat at the Concierge Desk! Business services and technical support (when the cable modem needed adjustment) were also very helpful.

Helpful?
Thank Roger S
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Roger S, Thank you for the great review and sharing your experience at El Embajador. Your comments fill us with tremendous satisfaction and encourage us to continue working hard every day to do our best. Our pool and gardens are indeed a unique and inspiring escape in the city to renew and revitalize. We love taking care of our... More 

London, United Kingdom
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 18, 2016 via mobile

Rooms are dark and a bit dingy. No balcony furniture. I understand the hotel is undergoing a complete renovation. You can see how it was once glamorous. Part of Godfather 11 was filmed there! Lobby is out dated but grand. Breakfast super. 5th floor club service is ok. Best thing about the hotel was the food hospitality. My friend has... More 

Helpful?
Thank amnahussain
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear amnahussain, I appreciate you taking the time to provide us with such detailed feedback about your stay. I am glad to hear that overall your experience was positive and we could meet your food requirements. Although we offer very diverse meals and inspiration from elements of different culinary traditions, our beverage and food team is always able to prepare... More 

Lyndhurst, New Jersey
2 reviews
2 of 5 stars Reviewed August 17, 2016

The hotel needs an urgent renovation. Food was good but too expensive (bring your own water) , rooms are more or less clean, but the whole infrastructure of the building is deteriorated. I was staying in the executive floor, which only feature an occidental breakfast close to the room, nothing special. The carpets in floor makes this hotel not so... More 

Helpful?
Thank shadetter
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear shadetter, I’m sorry that you were not satisfied with your stay or the value for money offered in the venues of the hotel. El Embajador is in fact undergoing major renovations from the month of June and we have invested in a complete transformation of the property (carpet removal included) It’s an ambitious and challenging renewal process that has... More 

1 review
4 of 5 stars Reviewed August 15, 2016

My review is solely on the restaurant service as I believe that we must take time to recognize employees that go above and beyond. Franklin from the outdoor restaurant was simply amazing. Hotel did not seem to have lactose free milk.. No matter where I went I was told that they didn't have it. As this stay was a business... More 

Helpful?
Thank Carmen S
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Carmen S, Thank you for your kind review. I truly appreciate you taking the time to highlight the efforts and contribution of our employees, especially Franklin and his commitment to satisfy your individual needs. I am sure he took pride in catering your request so I will be sure to let him know how much of an impact he... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed August 13, 2016

We spent a full at this awesome spa, receiving massages on hands and feet, facial, and hydromassage. The hotel is having great rooms, and incredible food. The waiters, roommaids and front desk personnel are wonderful. We have a great stay there. We will come back. The place is ful of amenities, and very close to restaurants and shopping malls. The... More 

Helpful?
Thank Arabelva M
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Arabelva M, Thank you very much for your positive feedback and recommending us. I am so excited that you had the opportunity to enjoy our wellness center and spa BI, a truly unique place surrounded by our lush garden and immaculate nature. All our beauty treatments focuses on happiness and satisfaction and are specifically designed to send you on... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2016

The staff here is extremely nice always ready to help. The hotel grounds are well kept. The pool side has a cute cafe with a pizza counter and swings for kids. Their new Spa is beautiful and offers all the pampering you need, ask for Madelaine and she will give u a genuine welcome.

Helpful?
1 Thank Samour04
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Samour04, Thank you for the fantastic feedback and the recognition towards our dedicated employees. We love you enjoyed our elegant property and facilities, a rich historic legacy. Our natural space is an authentic treasure with a bucolic vibe, perfect to relax and unwind. Pleasure and exquisiteness are essential to us so we deliver these feelings to gastronomy and wellness... More 

1 review
1 of 5 stars Reviewed July 27, 2016

Terrible experience. Horrible service. Stay away!! I was quoted a different price online & when I arrived there, I was told that there was a slight price difference. Since it was late at night & I was tired because of the flight, I didn't bother arguing & just said fine. At the check-out day the total was completely different, up... More 

Helpful?
Thank Atiq T
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Atiq T, I’m sorry that you had such an unfortunate experience. We place a strong emphasis on attention and details so I was very concerned to read your review. Service is a basic standard and I can certainly understand your disappointment. All comments are essential and your feedback will be given to all. Despite this, I appreciate your kind... More 

New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2016

I recently attended a wedding here and decided to stay on premises with my family. I intended to stay one night and ended up extending my stay an extra night. I was so amazed with the service and the grounds! The service was amazing from beginning to end, and although the rooms are dated they are still functional and the... More 

Helpful?
Thank Steff_Vent
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Steff_Vent, Thank you for taking the time to review your stay with us and your kind words that surely will encourage other travellers to stay with us. I am delighted to read that you felt at home with us and that you enjoyed our natural environment, a gem that only can be found at El Embajador. Creating a great... More 

Florida
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 21, 2016 via mobile

Hotel is nice Clean Luxurious Nice service 5th Fl is great .... free snacks 2 times a day and great coffe machines ... :-) I am very happy with services and even price. Nice pool and open spaces too ... Great for business trips Free breakfast is good too. However restaurant is expensive and basically mediocre. Barelly good. EXPENSIVE ..!... More 

Helpful?
Thank perrogaruao
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear perrogaruao, Thank you for choosing El Embajador for your visit to Santo Domingo and taking the time to review your stay with us. I am glad to hear that overall your experience was positive and that you enjoyed the hospitality and the cleanliness of the hotel. However, I am sorry to hear that you were not satisfied with our... More 

Florida
1 review
1 of 5 stars Reviewed July 21, 2016 via mobile

I give this place one star because I had to give any stars at all. Do you love the sound of heavy machinery construction right at your door at 7:30am? How about 7:30pm? Well here you get both of those convenient times and all hours in between. But, shockingly, no matter how many times you call to alert the front... More 

Helpful?
Thank hellISoccidental
Montserrat G, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear hellISoccidental, I would like to thank you for taking the time to share your experience with us since it helps us to improve the service we offer. I was very disappointed to read of your experience during your stay with us. My sincere apologies that you were inconvenienced by noise. We are indeed undergoing an ambitious renewal project that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting

Additional Information about Occidental El Embajador

Address: Sarasota Avenue 65, Santo Domingo 11211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $125 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental El Embajador 4*
Number of rooms: 278
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Family Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
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