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Welcome to El Embajador, a Royal Hideaway Hotel, your Santo Domingo “home away from home.” El Embajador, a Royal Hideaway Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as La Puerta del Conde (1.4 mi) and Avenida George Washington (1.5 mi), guests of Occidental El Embajador Hotel can easily experience some of Santo Domingo's most well known attractions.
You’ll enjoy relaxing rooms that offer a flat screen TV, a minibar, and air conditioning, and you can stay connected during your stay as El Embajador, a Royal Hideaway Hotel offers guests free wifi.
The hotel features room service and a concierge. Plus, Occidental El Embajador Hotel offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Travelers looking to enjoy some tapas can head to Cava Alta or La Placette. Otherwise, you may want to check out a French restaurant such as danielle, Julieta Brasserie, or Elysée Bistro Patisserie Française.
During your visit, be sure to check out popular attractions like Parque Mirador Sur (0.1 mi), National Pantheon (Pantheon Nacional) (0.8 mi), and Santo Domingo Skyline (1.2 mi), which are all within walking distance of the hotel.
El Embajador, a Royal Hideaway Hotel puts the best of Santo Domingo at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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El Embajador, A Royal Hideaway Hotel, is frequently lauded for its elegant ambiance, complete with live music and tasteful décor that many find ideal for a romantic getaway. The hotel's cleanliness and beautiful grounds are consistently praised, as is its prime location for exploring Santo Domingo. Guests appreciate the spacious, comfortable rooms equipped with modern amenities.
The staff's attentiveness and professionalism are often highlighted, although some guests have experienced service inconsistencies. While the hotel's value is generally recognized, some concerns over hidden fees and customer care have been noted.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Luxurious
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Detailed Reviews
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From the moment we arrived at the hotel, we were greeted with exceptional treatment. The personalized attention and warmth of the staff really made a difference. They offered us a welcome drink and helped us with luggage while we checked in, which was quick and efficient.
Rooms: The rooms are spacious, elegantly decorated and offer a stunning view of the sea.The bed was incredibly comfortable and the high quality sheets made lounging a real pleasure. The bathroom was equipped with premium brand toiletries and the cleaning service was impeccable throughout our stay.
Facilities: This hotel has a simply spectacular swimming pool! Spending an afternoon enjoying the pool and Caribbean sun was an amazing experience.
Gastronomy: Restaurants in the hotel deserve a separate mention. We tried both the breakfast buffet, with a wide variety of fresh and delicious options, and dinner in its restaurant of international cuisine. Each dish was perfectly executed, with high quality ingredients and impeccable service. The wine list is also remarkable!
Location: The hotel's location is perfect for exploring Santo Domingo. It is located in a central and safe area, a few minutes from the main attractions. 100% Recommended
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Review collected in partnership with Barcelo Hotels & Resorts
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Date of stay: October 2024
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was at the bar the cotorras! Very august customer service, top! The place since you enter is well kept, when I went there was a young man playing the piano, we stayed watching the show, divine! Juan gave us a very good deal at the bar!
Recommended to 100!
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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El Embajador is a wonderful & grand hotel. As a solo traveler, I felt very safe and well cared for. As soon as I got to the front desk and Wilmer, the young man on duty, noticed that I used a walker, he asked if I would be more comfortable in an accessible room, than the one originally booked. If was this ‘anticipating before being asked’ that embodied the style of the staff. I can’t wait to return again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel El Embajador, Other at El Embajador, A Royal Hideaway Hotel
Responded Jan 20, 2025
Dear guest, What a delight to read your comment. Thank you for your excellent rating and for allowing us to be part of your experience. At our hotel, we always strive to provide the best, ensuring that every moment of your stay is special. We look forward to the opportunity of welcoming you again! Warm regards, Crisfel Vizcaíno Guest Experience Manager
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We were there last weekend, July 6 and 7: this hotel is amazing, perfect for our romantic getaway, the atmosphere is ideal for couples: with themed dinners, amazing stages, dance floor, swimming pool, live romantic music and luxury rooms. It was a very beautiful experience.
The truth is that this hotel is impressive, the atmosphere is very relaxing, it is also ideal to escape the hustle and bustle of the city. Gardens and common areas are perfect for lounging and unwinding.
The attention to detail in this hotel is admirable, from the decoration of the rooms, to the small details like the welcome with fruits, chocolates and rich cocktails, everything is thought to make you feel super special, plus we participated in several activities of the hotel and all were wonderful.
But Best of the Best is the gastronomy; its variety, good raw material, careful elaboration, the art and decoration of its dishes and above all the high quality, accompanied by a highly qualified staff in their respective areas and with personalized and first class attentions. I just ran out of words,
Thanks to all this, we were able to enjoy and have a unique experience...
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Date of stay: July 2024
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Trip type: Traveled as a couple
Room Tip:Una boda, secciones de fotos, o actividades muy importantes, aquí seria muy especial.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check in process is a mess. I’ve stayed at this hotel 5 times in a year and every time I need to provide my information multiple times. One benefit I am supposed to have is early check in. Despite this, I arrived at 2:45 and was told after a long day of travel they would charge me $50 if I wanted to check in before 3. Fine, so I waited in the lounge until after 3:30 when my room was finally ready.
Housekeeping not attentive. We had to repeatedly ask for towels and water which should be basic. Love this area but the service especially check in needs to be improved
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Date of stay: November 2024
Value
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Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Nov 29, 2024
Dear Mr. Jeff, Thank you for taking the time to share your feedback. We sincerely regret that your check-in experience did not meet your expectations, especially given your loyalty as a frequent guest. We fully understand the frustration of having to provide your information multiple times, and we will take immediate action to streamline this process and ensure greater efficiency for all our guests. Regarding your early check-in request, we apologize for the inconvenience you encountered with the additional charge and the delay in room availability. Please rest assured that we will review our early check-in policy to ensure it is being applied fairly and consistently. We also regret that the housekeeping service did not meet the standard we strive for. Your comments about the towels and water requests have been noted, and we will work closely with the team to improve responsiveness and ensure these basic needs are always met without delay. We truly value your continued trust in us and hope to provide you with a smoother and more enjoyable experience during your next stay. Warm regards, Jhomercy García Guest Experience Manager El Embajador, a Royal Hideaway Hotel
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From the moment you arrive you perceive an elegant and relaxed atmosphere. The employees, from the door, reception, bar at reception, excellent room, spacious and neat. Giant bed, firm mattress and soft pillows to sleep peacefully. Giant patio, comfortable pool with gazebo to cool off or drink some liquor. Visit it, you won't regret it.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely loved this place. Top notch and first class all the way. On par with any resort hotel I stayed at in Las Vegas, with the exception of the casino. The casino is very small and doesn't open till 4 pm.
I could not get an early check-in so we waited in the ample and luxurious lobby, while drinking our Presidente beer.
Our room was amazing. We had a nice view of the city resident buildings. We had a huge hot tub in the middle of the room, which separated the sleeping area and the rest of the bathroom. The tub also had an electric privacy screen.
Bottled water was available for the rooms. Housekeeping was very attentive and we exchanged towels when we needed to.
Hotel is not cheap, but is a first-class accommodation and has made for a very memorable stay.
There is a large supermarket located 2 blocks from the hotel, where we were able to purchase all the items we needed like: bottled water, rum, ponche, coffee, and any other grocery items we needed. There is a McDonald's 2 blocks the other way to purchase breakfast and coffee. Not much other shopping within walking distance.
Breakfast was NOT included but was available for $15 per person. We didn't have breakfast in the hotel but we did make coffee in the room.
If you are seeking great Dominican food, check out the Adrian Tropical restaurants. My favorite one was on the Malecon.
Plenty of parking if you have a car. We Ubered everywhere.
The pool was large, really nice and in a beautiful setting. There is an outdoor bar and there was live music outside one of the nights.
We had a great 6-night stay and if I'm ever in SD again, that's where I will be staying. Highly recommended!
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julianny Sanchez Bibieca, Dueño at El Embajador, A Royal Hideaway Hotel
Responded Dec 29, 2021
Dear Guest: It is a pleasure for us to receive your so positive comment, you are very kind. We thank you for choosing El Embajador, a Royal Hideaway Hotel for your stay in Santo Domingo. We strive to meet the needs of each of our guests by providing them with unforgettable experiences that exceed their expectations. Your enthusiasm for our staff is very much appreciated by all of us and we assure you that you will be a great source of motivation for our team, for which we will pass on your kind congratulations. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve it. It is our satisfaction to assist you. Sincerely, El Embajador, A Royal Hideaway Hotel. Very cordially, Hotel El Embajador.
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I stayed for a wedding and will definitely return. The hotel accommodations, pool, spa and service were excellent! I have to mention Reynaldo, the manager from Los Porches restaurant who was attentive and made sure that my Gluten free meal was safe, fresh and delicious! He was very thoughtful and helpful, from the bread to dessert, it was all well prepared. The front desk attendant Sharina was also extremely helpful answering the many questions I had and making sure that all my requests were fulfilled. It was a very good stay.
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Date of stay: February 2025Trip type: Traveled with family
Room Tip:Check out the beautiful gardens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel El Embajador, Other at El Embajador, A Royal Hideaway Hotel
Responded Feb 1, 2025
Dear Mrs. Ellie, What a delight to read your comment. Thank you for your excellent rating and for allowing us to be part of your experience. At our hotel, we always strive to provide the best, ensuring that every moment of your stay is special. We look forward to the opportunity of welcoming you again! Warm regards, Crisfel Vizcaíno Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was perfect, it was a really pleasant experience in every sense, the breakfast included very rich, everything fresh, the attention of all the Staff was really very nice, the attention of the bartender the cotorras much superior. We stayed 4 nights and whenever we went out and requested toilet we found the room spotless. The rooms are absolutely comfortable, the soft beds and the pillows super comfortable, they are soundproof and the TV with simple connection, the excellent lighting, the big and nice bathroom, the very complete toiletries, in short the best option on holy Sunday.
I want to highlight the attention of staff, it could not be better...
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Date of stay: July 2024Trip type: Traveled as a couple
Room Tip:Debes evitar quedarte en otro hotel, si vas a santo domingo te debes quedar aquí.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at Hotel Ambassador was simply exceptional. From the moment of check-in at the Ambassador flat, where we enjoyed an exclusive all-inclusive lounge, every detail was taken care of perfectly. Attentions were impeccable and the room, a real sanctuary of comfort. The pillows wrap you in a heavenly softness, as if you were sleeping on the clouds.
Breakfast, hearty and delicious, arrived at the table at its perfect point, with each bite full of flavor and warmth. In addition, the location offers an excellent variety of restaurants in the surrounding area, ideal for exploring and complementing the experience.
Definitely an unforgettable stay that I would repeat without hesitation.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear guest,
Thank you for your inquiry. Our Spa operates from Monday to Saturday, 8:00 am to 8:00 pm, and on Sundays from 10:00 am to 6:00 pm.
To make a reservation, please feel free to call us directly. We look forward to providing you with a relaxing and rejuvenating experience.
Dear guest, Thank your for your message and for choosing El Embajador for your stay. We are pleased to assist you with your inquiry. Yes we have the dry one. You need a reservation to use it. We will be waiting for your response and at you disposal for any requirement. Best Regards, Guest Experience Manager.
Dear guest: if your reservation is for two people you can include your girlfriend, but, if it's for only one person, we offer you the option to register it at an additional cost. Please, if this is the case, you can request it at check in time. For any additional requirements, we are at your disposal. It will be a privilege for us to assist you.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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