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El Embajador, A Royal Hideaway Hotel

Avda. Sarasota, 65 Ensanche Bella Vista, Santo Domingo 10110 Dominican Republic
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Traveler (377)
360
Panoramas (6)
Room & Suite (163)
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About

#30 of 1,570 hotels in Dominican Republic
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.5
Travelers' Choice

Welcome to El Embajador, a Royal Hideaway Hotel, your Santo Domingo “home away from home.” El Embajador, a Royal Hideaway Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Given the close proximity of popular landmarks, such as La Puerta del Conde (1.4 mi) and Avenida George Washington (1.5 mi), guests of Occidental El Embajador Hotel can easily experience some of Santo Domingo's most well known attractions.

You’ll enjoy relaxing rooms that offer a flat screen TV, a minibar, and air conditioning, and you can stay connected during your stay as El Embajador, a Royal Hideaway Hotel offers guests free wifi.

The hotel features room service and a concierge. Plus, Occidental El Embajador Hotel offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Travelers looking to enjoy some tapas can head to Cava Alta or La Placette. Otherwise, you may want to check out a French restaurant such as danielle, Julieta Brasserie, or Elysée Bistro Patisserie Française.

During your visit, be sure to check out popular attractions like Parque Mirador Sur (0.1 mi), National Pantheon (Pantheon Nacional) (0.8 mi), and Santo Domingo Skyline (1.2 mi), which are all within walking distance of the hotel.

El Embajador, a Royal Hideaway Hotel puts the best of Santo Domingo at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Classic
Languages Spoken
Spanish

Location

Avda. Sarasota, 65 Ensanche Bella Vista, Santo Domingo 10110 Dominican Republic
El Embajador, A Royal Hideaway Hotel
Traveler Insights
This summary was created by AI, based on 36 recent English reviews.
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El Embajador, A Royal Hideaway Hotel, is popular among many travelers due to its clean, spacious, and modern rooms, according to reviews. Its atmosphere and location are highly praised, making it an ideal choice for both family and business trips. Guests have called out the excellent service and amenities, particularly the spa, pool, and lounge. However, some travelers warn of minor issues such as slow check-in times and problematic lighting. The value of the hotel receives mixed reviews, with some deeming it overpriced, while others found it reasonably priced for the superb offerings.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
Location
Convenient
Many travelers praised the hotel's location, describing it as 'great', 'good', 'beautiful', and 'quiet'. It was also noted that the location is convenient for both family and business trips.
  • Vyanguas2
    Vyanguas2
    Sep 2023 1 contribution
    Location good , great rooms and beds, pool side and much more !...
  • Charles A
    Charles A
    Aug 2023 1 contribution
    ...Beautiful place, great location and wonderful service...
  • Veronica G
    Veronica G
    Jun 2023 3 contributions
    Beautiful location, not far from nothing in thr city, great food, safe area, friendly staff, great service great place for family to enjoy a trip as well as business trip...
  • Aldo R
    Aldo R
    Apr 2023 4 contributions
    ...The location is quiet and the rooms are by far the most spacious, modern, clean and the staff are phenomenal...
  • cfgraph2023
    cfgraph2023
    Mar 2023 1 contribution
    ...Great hotel, location, service, restaurand and tremendous staff available all the time to fulfill your needs!!!!...
  • santiagogaleros
    santiagogaleros
    Sep 2022 184 contributions
    ...It is a classic hotel with very good taste and a very good location...
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Atmosphere
Welcoming
Many travelers appreciated the hotel's welcoming and professional ambiance, complimenting its cleanliness, excellent service, and thoughtful decor.
  • Charles A
    Charles A
    Aug 2023 1 contribution
    ...There is no one better than Juan Martinez at "la cotorra" bar...
  • TheBeginning2795
    TheBeginning2795
    Jul 2023 1 contribution
    ...You're welcome by the singing of hundreds of parrots which I thought it was very cute...
  • Aaron N
    Aaron N
    May 2023 1 contribution
    ...The hotel was very clean, the food was good, and the atmosphere is nice...
  • oquintana
    oquintana
    May 2023 1 contribution
    ...The room is comfortable, spacious and very clean...
  • MikeBirdman
    MikeBirdman
    Apr 2023 1023 contributions
    ...My room was large and modern with a solid material flooring... The bathroom was lovely and the bed was comfortable... One of the best thought through hotel rooms I have been in...
  • Ambermar
    Ambermar
    Mar 2023 2 contributions
    El Embajador has beautiful rooms, great views and a very professional and relaxing ambiance...
  • Juliette S
    Juliette S
    Mar 2023 1 contribution
    ...Ask for Ariel Baez, he will take care of anything you need!...
  • El J
    El J
    Nov 2022 1 contribution
    ...The decor and service overall was pure excellence...
  • restrapo
    restrapo
    Oct 2022 405 contributions
    ...El Embajador is a welcoming environment where I felt right at home. Great artwork, great furniture pieces and good staff (Dominican Republic sense of service)...
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Rooms
Spacious
Many travelers appreciated the spacious, clean, and modern rooms at El Embajador Hotel. However, some guests faced minor issues like problematic light systems.
  • Vyanguas2
    Vyanguas2
    Sep 2023 1 contribution
    Location good , great rooms and beds, pool side and much more !...
  • Success
    Success
    Sep 2023 10 contributions
    ...We arrived 40 minutes early, but had to wait up to a minute for our time to get a room...
  • TheBeginning2795
    TheBeginning2795
    Jul 2023 1 contribution
    It was very good in terms of cleanliness and service, making us feel as VIP...
  • Jorge M
    Jorge M
    Jun 2023 1 contribution
    ...The breakfast room they use limited A/C, I hate to eat sweating...
  • Aaron N
    Aaron N
    May 2023 1 contribution
    I stayed at this hotel while on a work trip, and the accommodations exceeded my expectations...
  • oquintana
    oquintana
    May 2023 1 contribution
    ...The room is comfortable, spacious and very clean...
  • MikeBirdman
    MikeBirdman
    Apr 2023 1023 contributions
    ...My room was large and modern with a solid material flooring... One of the best thought through hotel rooms I have been in...
  • Aldo R
    Aldo R
    Apr 2023 4 contributions
    El Embajador Hotel is a gem, hidden in the middle of the city, close to everything. The location is quiet and the rooms are by far the most spacious, modern, clean and the staff are phenomenal...
  • Ambermar
    Ambermar
    Mar 2023 2 contributions
    El Embajador has beautiful rooms, great views and a very professional and relaxing ambiance... I also recommend that the stay in the Ambassador Rooms with access to the lounge, especially if you are going to work here...
  • Kenis P
    Kenis P
    Mar 2023 12 contributions
    ...Lets not forget the Hotel luxury, cleanest, service, staff and quality of rooms...
  • cfgraph2023
    cfgraph2023
    Mar 2023 1 contribution
    Staying at El Embajador Hotel was very fun and enjoyable...
  • jesussantiag0
    jesussantiag0
    Feb 2023 1 contribution
    ...I had some issues with the light system in the room (The lights never shut down) I called twice for repair but it was not done until the following day...
  • Michael M
    Michael M
    Feb 2023 1 contribution
    This is the finest hotel with great service not only for this country, but for any city... The rooms are fabulous and the grounds of the hotel are beautiful...
  • Sabrina B
    Sabrina B
    Feb 2023 1 contribution
    ...The room comfortable and clean, we got a nice view of the city...
  • sabrinaclerie
    sabrinaclerie
    Jan 2023 1 contribution
    ...The rooms were so comfortable and the staff was great!...
  • jahnny06SV
    jahnny06SV
    Dec 2022 1 contribution
    ...We love the food, the room service is wonderful, and the rooms are very comfortable...
  • NRW50
    NRW50
    Nov 2022 8 contributions
    The hotel rooms are really nice but the reception staff is unfortunately so incapable that they were until today not able to send me the invoice for my room to hand it in for reimbursement at my company... Therefore I am until today still without any invoice for my room...
  • Michael L
    Michael L
    Nov 2022
    ...Beautiful rooms and pool, small casino and many food options available...
  • Ghal S
    Ghal S
    Oct 2022 7 contributions
    ...The room was very big and had everything we needed...
  • santiagogaleros
    santiagogaleros
    Sep 2022 184 contributions
    El Embajador is an excellent option to stay in Santo Domingo. It is a classic hotel with very good taste and a very good location... The service is quite good and the rooms quite spacious, comfortable and clean...
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Value
Expensive
Travelers have mixed opinions on the value of the hotel, with some finding it overpriced while others consider it reasonably priced with superb amenities.
  • Success
    Success
    Sep 2023 10 contributions
    This hotel does not have the courtesy and service that is usually standard for 5 stars...
  • Vyanguas2
    Vyanguas2
    Sep 2023 1 contribution
    Location good , great rooms and beds, pool side and much more !... I been there since I was 16 years old now I’m +50’...
  • Global06785382756
    Global06785382756
    Jun 2023 2 contributions
    ...Prices are higher than average, expensive europen prices, a local rhum (brugal) costs 12 euros and a local beer, (presidente) 5.50 euros. If it was not for my horrible experience with that Victor, I could recommend that place but Santo Domingo has plenty of nice hotels to stay that are more centrical and have better prices and friendlier staff...
  • Flaperon
    Flaperon
    Jun 2023 14 contributions
    ...I wouldn’t recommend but have been told it may be the best alternative...
  • Eva V
    Eva V
    Jun 2023 1 contribution
    ...Juan was our waiter by the pool and he really over extended himself...
  • BKMP
    BKMP
    Feb 2023 11 contributions
    ...The pool was beautiful, the drinks were delicious, the restaurants good and well priced (my fave were the lamb chops at El Jardín), and the overall value of the room was really reasonably priced...
  • NRW50
    NRW50
    Nov 2022 8 contributions
    ...Therefore I am until today still without any invoice for my room...
  • C3137SEjuliaa
    C3137SEjuliaa
    Oct 2022 7 contributions
    ...Best Hotel Value/Price/Amenities, The service is superb, the hotel is one of the most beautiful iconic hotels in Santo Domingo...
  • santiagogaleros
    santiagogaleros
    Sep 2022 184 contributions
    ...It is a classic hotel with very good taste and a very good location...
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Cleanliness
Immaculate
Guests consistently describe the hotel as clean, well-maintained, and detail-oriented, with many noting the cleanliness of the rooms and common areas.
  • TheBeginning2795
    TheBeginning2795
    Jul 2023 1 contribution
    It was very good in terms of cleanliness and service, making us feel as VIP...
  • Aracelis B
    Aracelis B
    May 2023 3 contributions
    ...On my first day there I enjoyed the pool which was pristine and some pool side drinks that were amazing that evening I had the pleasure of meeting Juan and Nicole in the Ambassador lounge they were gracious and attentive...
  • Aaron N
    Aaron N
    May 2023 1 contribution
    ...The hotel was very clean, the food was good, and the atmosphere is nice...
  • oquintana
    oquintana
    May 2023 1 contribution
    ...The room is comfortable, spacious and very clean...
  • Aldo R
    Aldo R
    Apr 2023 4 contributions
    ...The location is quiet and the rooms are by far the most spacious, modern, clean and the staff are phenomenal...
  • MikeBirdman
    MikeBirdman
    Apr 2023 1023 contributions
    ...The bathroom was lovely and the bed was comfortable... One of the best thought through hotel rooms I have been in...
  • Kenis P
    Kenis P
    Mar 2023 12 contributions
    ...Lets not forget the Hotel luxury, cleanest, service, staff and quality of rooms...
  • Juliette S
    Juliette S
    Mar 2023 1 contribution
    ...Pool and spa are great too, and well maintained!...
  • BKMP
    BKMP
    Feb 2023 11 contributions
    ...Built in 1956, you’d never guess it as the property is gorgeous and so well-manicured and maintained...
  • Sabrina B
    Sabrina B
    Feb 2023 1 contribution
    ...The room comfortable and clean, we got a nice view of the city...
  • jahnny06SV
    jahnny06SV
    Dec 2022 1 contribution
    The hotel is always clean, with excellent food, service, and amenities...
  • El J
    El J
    Nov 2022 1 contribution
    ...The employees paid very close attention to detail...
  • santiagogaleros
    santiagogaleros
    Sep 2022 184 contributions
    ...The service is quite good and the rooms quite spacious, comfortable and clean...
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Service
Attentive
Guests overwhelmingly appreciated the hotel's service, praising the attentive, professional staff and efficient room service, despite occasional slow check-in times.
  • Christopher C
    Christopher C
    Sep 2023 1 contribution
    Always a wonderful stay at El Embajador in Sto Dgo. The service has been top notch for our group and me personally... Thanks to Juan dl Rosa for a wonderful breakfast service on the patio in such a beautiful setting...
  • Charles A
    Charles A
    Aug 2023 1 contribution
    ...Beautiful place, great location and wonderful service. There is no one better than Juan Martinez at "la cotorra" bar... He treated my whole group like they were family...
  • TheBeginning2795
    TheBeginning2795
    Jul 2023 1 contribution
    It was very good in terms of cleanliness and service, making us feel as VIP... You're welcome by the singing of hundreds of parrots which I thought it was very cute...
  • Apollo
    Apollo
    Jun 2023 1 contribution
    I feel like I own the hotel, every wish is fulfilled before I can even speak it... I come here every week and I love the service, the people and the hotel it’s fairly quiet for being in the middle of the city... And I make most of my appointments here in the executive lounge, which is the best I’ve seen so far ...
  • Eva V
    Eva V
    Jun 2023 1 contribution
    Juan de la cotorra es el mejor... Really friendly staff and great service... Juan was our waiter by the pool and he really over extended himself...
  • Aracelis B
    Aracelis B
    May 2023 3 contributions
    I was greeted with a smile and a welcome front the desk agent Liliana she was knowledgeable and very informative when it came to the hotel amenities, attractions and sites that were nearby. On my first day there I enjoyed the pool which was pristine and some pool side drinks that were amazing that evening I had the pleasure of meeting Juan and Nicole in the Ambassador lounge they were gracious and attentive... I can't forget James at the front desk who helped me extend my stay an extra because i was so pleased with the great customer service and amenities 10/10!!...
  • Aldo R
    Aldo R
    Apr 2023 4 contributions
    ...The location is quiet and the rooms are by far the most spacious, modern, clean and the staff are phenomenal. They anticipate your needs always with a smile... The management team led by Mr. Serra lead a team that focus on the consumer needs...
  • Johan P
    Johan P
    Mar 2023 1 contribution
    ...Neurys was very attentive and professional, and she does a great deep tissue massage... Definitely will be asking again for Neurys the next time I visit el Embajador...
  • Kenis P
    Kenis P
    Mar 2023 12 contributions
    ...You will find yourself indulging with great service, kind people and always with amable personalities to help you and serve you. Lets not forget the Hotel luxury, cleanest, service, staff and quality of rooms... Thank you and will certainly recommend this hotel and I will be back for future visits...
  • Ambermar
    Ambermar
    Mar 2023 2 contributions
    El Embajador has beautiful rooms, great views and a very professional and relaxing ambiance... I also recommend that the stay in the Ambassador Rooms with access to the lounge, especially if you are going to work here...
  • Juliette S
    Juliette S
    Mar 2023 1 contribution
    Best food and service in the capital! This is our second time here and we are never disappointed... Ask for Ariel Baez, he will take care of anything you need!... Pool and spa are great too, and well maintained!...
  • cfgraph2023
    cfgraph2023
    Mar 2023 1 contribution
    Staying at El Embajador Hotel was very fun and enjoyable. Great hotel, location, service, restaurand and tremendous staff available all the time to fulfill your needs!!!!...
  • BKMP
    BKMP
    Feb 2023 11 contributions
    I lucked up by booking my family at El Embajador for my mom’s 76th birthday... For every request we had, they went out of their way to assist us... Even with a couple of unforeseen mishaps, the staff and management went out of their way to make sure we were comfortable and taken care of... And they provided a very delicious birthday cake for her special day... Though we were there a week, I still didn’t explore everything the hotel had to offer like the gym or the spa services...
  • Sabrina B
    Sabrina B
    Feb 2023 1 contribution
    ...Definitely returning The staff was very professional from the moment we walked in, room service was fast, food good, could add a little more seasoning but good nonetheless. The room comfortable and clean, we got a nice view of the city...
  • jahnny06SV
    jahnny06SV
    Dec 2022 1 contribution
    The hotel is always clean, with excellent food, service, and amenities. The staff is amazing they care for you and make you feel welcome, they always give you the extra mile to make your experience very special... We love the food, the room service is wonderful, and the rooms are very comfortable...
  • Aryam M
    Aryam M
    Dec 2022
    The accommodations/amenities & staff service are NEXT LEVEL... Yethzabel at the front desk provided exemplary service and can accommodate any request...
  • El J
    El J
    Nov 2022 1 contribution
    ...The employees paid very close attention to detail. The decor and service overall was pure excellence... The employees: Mariel A, Francisco G, and Ariel B were simply magnificent in their attention and professionalism... They went a long way to make our stay extremely memorable...
  • C3137SEjuliaa
    C3137SEjuliaa
    Oct 2022 7 contributions
    ...Best Hotel Value/Price/Amenities, The service is superb, the hotel is one of the most beautiful iconic hotels in Santo Domingo. This time we met Kirsy at the front desk, she was super friendly and helpful...
  • Ghal S
    Ghal S
    Oct 2022 7 contributions
    ...The staff was great, the hotel is beautiful! The room was very big and had everything we needed... I really want to complement the staff especially Liana and Kirsy that helped us with everything we needed... I truly appreciate it and recommend this hotel for everyone that wants to stay at Santo Domingo!...
  • santiagogaleros
    santiagogaleros
    Sep 2022 184 contributions
    El Embajador is an excellent option to stay in Santo Domingo... The service is quite good and the rooms quite spacious, comfortable and clean...
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Amenities
Outstanding
Guests praised the hotel's amenities including the spa, pool, and lounge. Some mentioned excellent room service and comfort, but one guest found the Wi-Fi slow.
  • Vyanguas2
    Vyanguas2
    Sep 2023 1 contribution
    Location good , great rooms and beds, pool side and much more ! Always stay at this hotel every time I come to Santo Domingo.There’s many restaurants near by and always recommend it to all I know ...
  • TheBeginning2795
    TheBeginning2795
    Jul 2023 1 contribution
    It was very good in terms of cleanliness and service, making us feel as VIP. The hotel has a beautiful garden and the entrance has a lot of greenery...
  • Apollo
    Apollo
    Jun 2023 1 contribution
    I feel like I own the hotel, every wish is fulfilled before I can even speak it... I come here every week and I love the service, the people and the hotel it’s fairly quiet for being in the middle of the city... And I make most of my appointments here in the executive lounge, which is the best I’ve seen so far ...
  • Veronica G
    Veronica G
    Jun 2023 3 contributions
    Beautiful location, not far from nothing in thr city, great food, safe area, friendly staff, great service great place for family to enjoy a trip as well as business trip...
  • Aracelis B
    Aracelis B
    May 2023 3 contributions
    I was greeted with a smile and a welcome front the desk agent Liliana she was knowledgeable and very informative when it came to the hotel amenities, attractions and sites that were nearby. On my first day there I enjoyed the pool which was pristine and some pool side drinks that were amazing that evening I had the pleasure of meeting Juan and Nicole in the Ambassador lounge they were gracious and attentive... I can't forget James at the front desk who helped me extend my stay an extra because i was so pleased with the great customer service and amenities 10/10!!...
  • Aaron N
    Aaron N
    May 2023 1 contribution
    I stayed at this hotel while on a work trip, and the accommodations exceeded my expectations... It was also helpful that most staff speak more English than I speak Spanish... The hotel was very clean, the food was good, and the atmosphere is nice... I'll be staying here again during my next visit in-town for work...
  • MikeBirdman
    MikeBirdman
    Apr 2023 1023 contributions
    ...We stayed here as a birding group as the rare Hispaniolan parakeet is allowed to nest outside the hotel in the trees in the parking lot... My room was large and modern with a solid material flooring... The bathroom was lovely and the bed was comfortable... Lots of power outlets and easy to turn all the lights on and off... One of the best thought through hotel rooms I have been in... Breakfasts was a good buffet open from 6.30 am with plenty of fruit, oatmeal and cooked foods as well as assorted breads and pastries...
  • Johan P
    Johan P
    Mar 2023 1 contribution
    ...Awesome spa experience at the hotel. Neurys was very attentive and professional, and she does a great deep tissue massage... Definitely will be asking again for Neurys the next time I visit el Embajador...
  • Kenis P
    Kenis P
    Mar 2023 12 contributions
    ...You will find yourself indulging with great service, kind people and always with amable personalities to help you and serve you. Lets not forget the Hotel luxury, cleanest, service, staff and quality of rooms... Thank you and will certainly recommend this hotel and I will be back for future visits...
  • Ambermar
    Ambermar
    Mar 2023 2 contributions
    El Embajador has beautiful rooms, great views and a very professional and relaxing ambiance... I also recommend that the stay in the Ambassador Rooms with access to the lounge, especially if you are going to work here...
  • Juliette S
    Juliette S
    Mar 2023 1 contribution
    Best food and service in the capital!... Pool and spa are great too, and well maintained!...
  • Rebecca P
    Rebecca P
    Feb 2023 29 contributions
    ...It has beautiful grounds with a lovely garden and a pool... The ambassador lounge had good food and a variety of coffee drinks as well as indoor and outdoor seating...
  • BKMP
    BKMP
    Feb 2023 11 contributions
    ...Built in 1956, you’d never guess it as the property is gorgeous and so well-manicured and maintained... For every request we had, they went out of their way to assist us... Even with a couple of unforeseen mishaps, the staff and management went out of their way to make sure we were comfortable and taken care of... And they provided a very delicious birthday cake for her special day... The pool was beautiful, the drinks were delicious, the restaurants good and well priced (my fave were the lamb chops at El Jardín), and the overall value of the room was really reasonably priced... Though we were there a week, I still didn’t explore everything the hotel had to offer like the gym or the spa services...
  • Sabrina B
    Sabrina B
    Feb 2023 1 contribution
    ...Definitely returning The staff was very professional from the moment we walked in, room service was fast, food good, could add a little more seasoning but good nonetheless. The room comfortable and clean, we got a nice view of the city...
  • jesussantiag0
    jesussantiag0
    Feb 2023 1 contribution
    Average Facilities, wifi in room is very slow...
  • jahnny06SV
    jahnny06SV
    Dec 2022 1 contribution
    The hotel is always clean, with excellent food, service, and amenities. The staff is amazing they care for you and make you feel welcome, they always give you the extra mile to make your experience very special... We love the food, the room service is wonderful, and the rooms are very comfortable...
  • Aryam M
    Aryam M
    Dec 2022
    The accommodations/amenities & staff service are NEXT LEVEL. Gorgeous pool area and nice gym/spa... Yethzabel at the front desk provided exemplary service and can accommodate any request...
  • El J
    El J
    Nov 2022 1 contribution
    ...The decor and service overall was pure excellence... They went a long way to make our stay extremely memorable...
  • C3137SEjuliaa
    C3137SEjuliaa
    Oct 2022 7 contributions
    ...Best Hotel Value/Price/Amenities, The service is superb, the hotel is one of the most beautiful iconic hotels in Santo Domingo. This time we met Kirsy at the front desk, she was super friendly and helpful... We will always come back to this hotel...
  • Ghal S
    Ghal S
    Oct 2022 7 contributions
    ...The staff was great, the hotel is beautiful! The room was very big and had everything we needed... I really want to complement the staff especially Liana and Kirsy that helped us with everything we needed... I truly appreciate it and recommend this hotel for everyone that wants to stay at Santo Domingo!...
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Marsha wrote a review Nov 2023
2 contributions
I recently had a delightful stay at this hotel. The room amenities were excellent, featuring a comfortable bed and spotless cleanliness. The breakfast surpassed expectations with high-quality, delicious food and a wide variety of options. The staff were polite, friendly, and exceptionally helpful. The scenic view from my room and other vantage points was beautiful, and the well-kept grounds, especially the vibrant garden at the back, felt like an oasis in the heart of the city. I highly recommend this hotel for a memorable and enjoyable experience.
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Date of stay: November 2023
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded 1 week ago
Dear Mrs. Marsha, Thank you for your wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel El Embajador. It's always rewarding to know that our guests appreciate the excellent room amenities, comfortable beds, and spotless cleanliness. We're delighted that our breakfast exceeded your expectations, and we take pride in providing high-quality, delicious food with a variety of options. Our staff is dedicated to ensuring a polite, friendly, and exceptionally helpful experience for every guest. It warms our hearts to know that you enjoyed the scenic views from your room and throughout the property. Our well-kept grounds, especially the vibrant garden, aim to create an oasis in the heart of the city. Thank you for recommending us for a memorable and enjoyable experience. We look forward to welcoming you back for another exceptional stay. Warm regards, Yaraset Cortorrreal, Guest Experience Manager, El Embajadr, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maryann B wrote a review Nov 2023
3 contributions
I would not recommend this hotel if you are looking for great or superior service. It is not a hotel a 4 or 5 star hotel is described. Staff was not welcoming or friendly. Everything I needed at this hotel I had to retrieve myself. I would not stay here again. Staff was discrimitory toward myself as I was a single female staying there. I did not feel welcome.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded 2 weeks ago
Dear Mrs. Forchinite4u, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. We deeply regret that our service fell short of the standards we aim to provide. We take all guest feedback seriously and will be conducting a thorough review of the issues you've raised. Discrimination of any kind is not acceptable in our establishment, and we are truly sorry if you felt unwelcome. This is certainly not reflective of the inclusive environment we strive to maintain. Once again, we apologize for any inconvenience you experienced during your stay. Your comments will serve as valuable insights for our continuous improvement. Kind regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve wrote a review Nov 2023
Cranston, Rhode Island4 contributions
Had to arrive early due to a death in the family and a funeral to attend. Hotel would not let us change our reservation date so we had to pay for the original reservation and the new reservation. We have stayed at the hotel many times but was shown no loyalty. Reception desk did not care that my wife’s sister just died which caused our reservation change.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2023
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded 4 weeks ago
Dear guest, We want to express our sincere condolences for your loss, and we deeply regret the inconveniences you encountered during your recent visit to our hotel. It is disheartening to hear that you did not receive the level of customer service and support that you deserved during such a challenging time. We'd like to extend our apologies for any misunderstandings related to your reservation change. We understand the urgency and sensitivity of the situation you faced, and it is disappointing to hear that we were not able to provide the flexibility and compassion that you needed. Your loyalty as repeat guests is highly valued, and we apologize that you did not feel this loyalty was reciprocated. This is not the kind of experience we want to provide, and we take your feedback seriously. We will thoroughly review your case to better understand what transpired and make any necessary improvements in our guest service procedures. Once again, our condolences on your loss, and we genuinely hope to have the opportunity to serve you better in the future. Sincerely, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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greyonina wrote a review Oct 2023
1 contribution
From the moment you enter to the hotel to the moment you leave, you feel appreciated. The number one, the food, the personnel, the way everybody approaches you, make you feel as a queen. I always recommended to my family and friends. It is worthy!!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 25, 2023
Dear Mrs. Greyonina, Thank you for your glowing review! Your words warm our hearts, and we're thrilled to hear that you had such a wonderful experience at our hotel. We take immense pride in making our guests feel truly appreciated, from the moment they arrive to the moment they depart. It's delightful to know that you found our food, staff, and the overall experience to be top-notch, and that you felt like a queen during your stay. Your recommendation to your family and friends means the world to us, and we're grateful for your support. We can't wait to have the pleasure of welcoming you back in the future for another worthy experience. Warm regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex Y wrote a review Oct 2023
Cliffside PArk, United States2 contributions
Married here 17 years ago and revisited for the kids to see where we got married. The Hotel was still the most beautiful, elegant, friendly and quiet hotel in Santo Domingo! This Hotel is a true classic and I truly appreciate it!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 24, 2023
Dear Mr. Alex, Thank you for your heartfelt words! We are delighted to hear that you found our hotel to be the most elegant, beautiful, and friendly in the Dominican Republic. It's truly special to know that you chose to celebrate your wedding here 17 years ago and returned with your children to show them the place where your journey began. We take great pride in maintaining the beauty, elegance, and welcoming ambiance of our hotel throughout the years. Your description of our hotel as a true classic is a tremendous compliment, and we sincerely appreciate your appreciation. We look forward to continuing to provide you and your family with exceptional experiences and memories in the future. Thank you for your continued support and for sharing your meaningful connection with us. Warm regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andreas D wrote a review Oct 2023
4 contributions
Went to have a coffee with some friends, we really liked it here. It's clean and quiet. The service is good although the girl at the lobby bar looked upset before we ordered. But overall we had a good time and we'll come back.
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Date of stay: October 2023
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 17, 2023
Dear Mr. Andreas, Thank you for your feedback regarding your recent visit to our hotel El Embajador. We're delighted to hear that you and your friends enjoyed your time at our Cru Bar. Your comments about the cleanliness and the overall atmosphere being clean and quiet are greatly appreciated. We take pride in maintaining a pleasant environment for our guests. Regarding the service, we apologize for any inconvenience you may have experienced with the girl at the lobby bar appearing upset. We will address this issue with our staff to ensure that all our guests receive a warm and welcoming service. We are pleased that your positive experience at our café has left you willing to return. We look forward to having the opportunity to serve you again in the future. If you have any additional comments or suggestions to further enhance your experience with us, please do not hesitate to share them. Thank you for choosing our hotel, and we look forward to providing you with an even better experience during your next visit. Best regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mitchellw508 wrote a review Oct 2023
Lake Villa, Illinois1 contribution
Excellent hotel. The cleanliness, food, gym areas and all other features were top shelf. The staff appeared to take great pride on the maintenance and upkeep of the property. I would definitely stay here again should I ever return to Santo Domingo.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 11, 2023
Dear Mitchell, Thank you for taking the time to share your experience, We are delighted to hear that your September stay at El Embajador was excellent. We take great pride in maintaining high standards of cleanliness, food quality, and all our facilities, including the gym. It's heartening to know that our staff's dedication to property maintenance and upkeep has not gone unnoticed. Should your travels bring you back to Santo Domingo, we would be honored to welcome you once again. Please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable. Your satisfaction is our priority. Best regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Belkis T wrote a review Oct 2023
2 contributions
love it, this is my fourth time I stayed in this hotel every time is very pleasant to stay there. I recommended a great facility. good food, nice bars, good service, clean and comfortable rooms, good location.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 4, 2023
Dear Guest, Thank you for your wonderful review and for choosing our hotel once again for your stay. We are delighted to hear that you had a pleasant experience and that you enjoy staying with us. Your recommendation and kind words about our facilities, food, bars, service, room cleanliness, comfort, and location mean a lot to us. We look forward to welcoming you back for your fifth stay, and we'll continue to strive to make each of your visits enjoyable. Warm regards, Yaraset Cortorreal, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dwene E wrote a review Oct 2023
Grand Cayman3 contributions
Top-notch hotel! I loved the experience overall. The staff were all friendly, for the most. Breakfast in the exclusive lounge area was good. The property is well maintained and you felt safe all around. While security is good, they need to be less imposing and questioning guests. A good security is observant not overbearing and in your face all the time. There is a better-balance needed. However, this did not ruin the great experience at this fablous hotel.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 4, 2023
Dear Mr. Dwenw, Thank you for your feedback, and we're thrilled to hear that you had an overall excellent experience at our hotel. We appreciate your compliments regarding our friendly staff and the quality of breakfast in our exclusive lounge area. Your comments about security are duly noted, and we understand your perspective on finding the right balance between observance and not being overly imposing. We continuously strive to improve and ensure that all our guests feel comfortable and safe during their stay. We're delighted that you had a fabulous time with us, and we hope to have the pleasure of welcoming you back in the future. If you have any further feedback or suggestions, please feel free to share them with us. Best regards, Yaraset Cortorreal. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annalisa T wrote a review Sep 2023
1 contribution
Overall experience was great, guest experience manger service was exceptional. Food was good. Staff was very friendly. Great location, our room was great, just like pictures online. There is a gym and spa.
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Date of stay: September 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel El Embajador, Otros at El Embajador, A Royal Hideaway Hotel
Responded Oct 2, 2023
Dear Mrs. Annalisa, Thank you for sharing your feedback regarding your first trip to Santo Domingo. We're delighted to know that you had a great overall experience at our hotel El Embajador, a Royal Hideaway. It's fantastic that you found our Guest Experience Manager's service to be exceptional and that you enjoyed the quality of our food. Our staff takes pride in providing friendly and attentive service, and we're pleased to know that you felt welcomed during your stay. It's also wonderful that you found your room to be as advertised, and that you had the chance to take advantage of our gym and spa facilities. We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If you have any specific suggestions for improvement, please don't hesitate to share them with us. Best regards, Guest Experience Manager, El Embajador, a Royal Hideaway Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$139 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental el embajador hotel santo domingo, occidental el embajador santo domingo
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
298
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EL EMBAJADOR, A ROYAL HIDEAWAY HOTEL $118 ($̶2̶6̶5̶) - Updated 2023 Prices & Reviews - Santo Domingo, Dominican Republic

Frequently Asked Questions about El Embajador, A Royal Hideaway Hotel
Which popular attractions are close to El Embajador, A Royal Hideaway Hotel?
Nearby attractions include Parque Mirador Sur (0.09 miles), Cigar Outlet (0.5 miles), and Museum of the Dominican Man (0.7 miles).
What are some of the property amenities at El Embajador, A Royal Hideaway Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at El Embajador, A Royal Hideaway Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Embajador, A Royal Hideaway Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at El Embajador, A Royal Hideaway Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to El Embajador, A Royal Hideaway Hotel?
Conveniently located restaurants include Casa Vera, El Meson De La Cava, and Elizondo Restaurante.
Are there opportunities to exercise at El Embajador, A Royal Hideaway Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Embajador, A Royal Hideaway Hotel have airport transportation?
Yes, El Embajador, A Royal Hideaway Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Embajador, A Royal Hideaway Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Embajador, A Royal Hideaway Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to El Embajador, A Royal Hideaway Hotel?
Many travelers enjoy visiting Alcázar de Colón (4.6 miles), Parque Colón (3.5 miles), and Panteon Nacional (3.6 miles).