I stayed at that hotel for second time. First time I stayed for 3 days and the second time for 15 days. The place inside the hotel it's very nice, exotic I can say. Very nice garden and very nice pool to drink something or for swimming. The workers here it's very friendly, very helpful, very polite and all the time with smile. The manager is everywhere present to coordinate the work but very discreet and polite. The foods it's very nice and every day fresh. I never ate anything wrong or frozen. I hope to visit again that hotel in the future.
Who knew the Dominican Republic had something more to offer than its beaches? Santo Domingo surprised me while I spent the night once on the way to the beach when I landed in SDQ and I stayed in Nicolas De Ovando and have been back twice a year ever since! Luxurious, cool, welcoming and steals a piece of my heart every time I come back. You will not regret staying at this hotel, getting to know the staff, and admiring its 500 years of historic preservation.
Restaurant service was good from all waiters like Linda, Yuberkes and other's.Also reception was friendly and kind.I would give 5/5 but the room's need some small improvement like in bathroom, a/c, and doors
Restaurant service and reception personnel were exceptional , waiter Linda, Antonio, Virgilio Maria very amicable and always attentive giving full service. Reception area and personnel were also very attentive and friendly.
This will be a long review so I’ll start with a TL/DR: Disgustingly dirty even by pre Covid standards, mouse droppings near bed post, dead roaches, dirt in cocktails, completely run down facility, atrocious customer service (checking in and front desk woman literally picks up her personal cell phone TWICE) Club floor non existent, LOUD, and overall not pleasant. We cut out 3 night stay to 1 and couldn’t wait to run out of there to shower at our next hotel (Intercontinental Real). Save your sanity and time. Ok! So let’s start with the positives: the location is great! This hotel is comprised of 3 mansions with quite a bit of history located right off the main square in Zona Colonial. Sadly, that’s about where the positives ended for us. We arrived around 3pm on Sunday December 27th. It was a decently busy day out but the hotel lobby was empty minus maybe one other person. Check-in: I am not a native Spanish speaker but my partner is. He took care of all of the booking and check in. Upon arrival the single front desk woman was on her phone. She speaks with my partner and then gets another phone call and answers all while we are standing there, mid check in, looking at her. Never in my life in the thousands of hotels split between both my partner and I for both business and please have we ever experienced that! And trust, I’ve stayed at a few HoJo’s back in my day lol Club floor: We’ve gotten a room on the Club Imperial floor. This includes free water and soft drinks, a cocktail hour, and canapés! It even includes a 30 min massage! Amazing!...except non of that was available. I can understand the massage, but in lieu of a cocktail hour and snacks (which could easily have been served the same way they did breakfast) we were given 6 pieces of paper giving us a free mojito. Ok I guess it’s something! And I love mojitos so, ok. But there were no waters or soft drinks. We had to let them know and then they replenished. Fine. The Pool: Deciding to check out the pool for a little of the sun that was left we went to the room, dropped bags, and changed into swimsuits. We got our complimentary mojitos and planned to just relax near the pool until dinner. I was about half way through my drink when I picked it up and saw, amidst the expected sugar that hadn’t fully dissolved yet, were enough dirt particles and decaying mint that I could have started my own compost pile. Needless to say, we didn’t finish. We head up to the room quickly, change and then head to dinner. Upon arrival back at the room is when the real horror started. The Room: We were in room 409 (I think?) overlooking the pool. It’s small and dark. Which makes sense when your idea is cleaning is actually not cleaning at all. Examples: *There was glitter every where. Not vacuumed or brushed up. Just spread out over the table, the bed, and the floor. *Mystery carcas wedge between floor board in corner that smelled like poop. (Photo attached) *Mice Droppings by head of bed frame (photo attached) *Not a single thing had been sanitized. How do I know? I wiped things down myself and my wipe was grimy, brown, and full of aforementioned glitter. *AC unit hadn’t been cleaned since it was installed *Bathroom had mysterious dark read droplets right by the toilet (photo attached) *Shower had mold in it. Not a lot. I’ll give them that. *Shower and floor also has a bunch of literal dirt in it. *Roach carcass near the mouse droppings. I’ve stayed in Red Roof Inns, Howard Johnson’s, Waldorf’s, Mandarin Orientals, and whatever other off brand 1-5 star hotels globally and this hotel was top 2 in most unclean dwellings. This space has the ability to be a truly AMAZING destination hotel. Sadly, hearing that the ownership had changed to a lower quality standard and I will never stay at the Hodelpa brand again. All in all, avoid at all cost. …