There will not be enough words to describe how the amazing people working at this hotel is what makes every experience a remarkable one. Going to DR for the first time by myself and staying at this property was the best decision I have ever made. From Nestor, who did an incredible job with check in process. To Carlos and Marian at Luna Restaurant who are both my absolute favorites! Both of them have the most incredible personality who makes their every interaction with you so special. To Cristian at Sol Pool Lounge who provides such an excellent service whenever I most of my day by the pool. To Katherine (F&B supervisor) who has a heart of an angel. And lastly, to Mario, who never fails to recognize and greet me at any areas of the hotel. My stay is definitely an experience that I will never forget because of the amazing people! Thank you and I will definitely be back!…
Highly recommend one of the best trips I’ve taken. The staff is AMAZING!! From the bartenders to the front desk workers and door men. Special shoutouts to Jonathan, Marian, Scarlyn, Miguel, Castro, Rachell, Lenny, Carlos. Best drink award “Hotel Miguel”
My first-time visit Santo Domingo. But my first impression was at the front desk with a warm welcome from Orlando such nice guy. He give us super nice attention. I work for the Marriott Aruba for almost 28 year so I was not so sure how to use my Quarter Century benefit. so this guys at the front desk was so amazing and the help me to use it for first time. this nice gentlemen Rinnel make the international call for me so I speak with the call center to get my three day free. I was so happy. Also I meet a nice gentlemen at Luna restuarant with a morning smile and with so nice attencion llolby Mateo and Berenise wauw so nice srvice from them and also the nice girl at the entrance from the restuarant. also so nice from security Johnny to show us some part of the property. Thank eveyone for the safe satying in Santo Domingo.…
Excellent service all around! The pool staff was exceptional! The guys Joaquin, Jonathan, Castro, Pablo, Emilio and Ozuno, we’re on top of it all! The security staff was amazing friendly helpful. We definitely felt welcomed.
I had a long day and decide to just relax by the pool and get a bite to eat. Didn’t know what to eat but Jonathan was quite helpful and patient, when I decided on the chicharrón chicken they had ran out but he took it upon himself to go to main restaurant and ask chef to get an order out. He was so kind to all that were there and extremely accommodating. Service, and attentive was amazing. Please keep up the fantastic work.
Booked a room with king bed, high floor and received a written confirmation to the reservation from Renaissance. On arrival after a 9 hour flight from Europe, the arrogant receptionist (male) checked me in and gave me the room key. He directed me to an outside building which forms part of the hotel. GROUND FLOOR with people outside my window. BTW, smelt horrible of washing products., When I went back to change the room AS PER MY REQUEST AND THEIR WRITTEN CONFIRMATION , he simply shrugged and said this is not my fault by the hotels, take this room of leave it. I did and walked to the Sheraton next door, and had a wonderful stay. I also am a Marriott BonVoy gold member, but this arrogant guy just did not care. And kjeeping him employed will also mean the management of this hotel could not care one jot!…
Short vacation- 1st time in DR with my daughter. Loved the rooms, cleanliness, food, amenities (bath soaps etc were delightful). Good access to taxis- a must to get around. Did not attempt crossing the road in front; really wanted to go to the seaside- but that’s for next time 😊 Dined in most days- prices excellent (was not expecting room service to be so affordable in such a great looking hotel) Staff very professional. Did not feel hounded for tips at all, contrary to reports given elsewhere. Customer service was excellent- rapid responses to every issue we had (our phone wasn’t working on day 1, and we had to change rooms later bc thermostat needed to be fixed- was too cold🥶😅) I was genuinely shocked and pleased at how fast they responded and how sorry they were for the minor inconveniences. Bellmen Pablo and Alfredo 😘😘; they took care of us from start to finish. They made me forget I was in a foreign country, instead I felt like I was home. I truly wish them God’s blessings and hope they are there next time we visit! Santo Domingo very quickly became a favorite place of ours to visit. Renaissance Hotel made sure of that! Thank you all for your hard work- it is truly appreciated!…
Thank you very much to ALFREDO he was amazing and friendly during my stay, always helping and guiding me. Very respectful and nice. The hotel was clean and smelled good. Everything was looking great. The gym is fully equipped. The staff member very kind. Thank you again to everyone
6 guys with knifes try to kill and rob me! DR becoming as Brazile. Police do not even do police report. In 2 precincts was no even pen and paper for making report . Police is useless or together with criminals, all tourist be aware ! It is hunting season on your life !
The pool service was outstanding!! Joaquin, Christian, morfy, Jonathan, Castro, esnil, Pablo, fadel, and Emilio were attentive, friendly and always there whenever we needed anything to eat or drink. I would highly recommend staying at juaragua hotel and enjoy relaxing days at the pool!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing