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Renaissance Santo Domingo Jaragua Hotel & Casino

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337 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Miami
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this gorgeous place while visiting DR because of my father's funeral. It was a much better experience than staying in any hotel in the USA, Courtesy, pleasant employees, the best service at any hotel anywhere, we were there for something unpleasant but our stay at Renaissance Jaragua changed our world and I have decided to return for... More 

Helpful?
Thank ComandantePaulino
1 review
4 of 5 stars Reviewed 1 week ago

Let me start by stating that the staff is great at this hotel!! in Particular, Vanessa, Diana, Paul and Lorena!! I stayed a week and they made me feel so welcomed and special. Overall the hotel is very well maintained. I am OCD and Germ-a-phobic and it was good. I liked the restaurant and I had a really good deluxe... More 

Helpful?
Thank Latosha M
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Latosha Thank you so much for taking the time to share your experience with us on Tripadvisor, it is very much appreciated. Our Housekeeping team will love your kind words, they work very hard to keep our hotel clean and will be appreciative of your compliments. I will make a point of thanking Vanessa, Diana, Paul and Lorena, they... More 

St. Thomas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Hey this place was awesome great time great staff the property is beautiful the restaurant food delightful my only issue is the casino next door where it seems like no one understands or speak English there by causing some issues.

Helpful?
Thank Fungis
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Fungis Thank you for your lovely words about out hotel, they are very much appreciated. You also mentioned the Casino next door, and I will sure to bring your feedback to the casino owner as they are always looking for ways to improve their service. Thanks again for the review and I hope that we get to see you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

hello,, my name is fernando cuevas, and i wanna say thanks to all the member at jaragua , good service , nice food , the best staff,,,in special to the bellman wellington, great kid , good atention, allways smile,, very professional,,,, thanks alex wellington

Helpful?
Thank Yoanna G
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Fernando Thank you so much for your kind words and thank you for mentioning Wellington. He is a great guy and will go far; he is one of our rising superstars. Thanks again for the review and I hope that we get to see you back in Santo Domingo soon. Matt Matt Knights General Manager Renaissance Santo Domingo Jaragua... More 

Nanuet, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited this hotel with our children ages 19, 13, 10 for a long weekend because it was close to the Colonial City and other places of interest. The place had been totally renovated since the last time I visited. The pool area is beautiful with views of the sea, and even though you are on a main busy road,... More 

Helpful?
Thank Maricrys N
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Maricrys N Thank you so much for your kind review, I am glad that you enjoyed your time with us. You are right about the pool, it is a stunning location and a great place to chill, and don't you just love the cabana's. Each one was painted by a different local street artist, they really are beautiful. Thank... More 

Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

During my trip to Santo Domingo I stayed 2 nights at the Renaissance. Everything was very good, but the one disappointing thing was that the hotel has only one restaurant, which is more like a bar with some food options. They were good, but the place was too noisy at some point.

Helpful?
Thank Ignacio P
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Ignacio Thank you so much for your kind review of our hotel. Matt, our GM who usually responds to all our reviews is away from the hotel today (he said he is at a meeting, but we did see him with his beach towel heading to the pool earlier, so I am not sure what happened to the "meeting")... More 

California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After an exhausting flight to Santo Domingo, we were greeted by several outstanding individuals at this location: Dandrey Hernandez- Front Office Supervisor and Felix of Room Service provided EXCEPTIONAL Personal service. They both displayed and exemplified the Marriott Brand and should be recognized for their superb, courteous and friendly professionalism. They genuinely were concerned about our welfare and provide exceptional... More 

Helpful?
1 Thank j2loving
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear j2loving As I am reading your kind review I am sitting in an airport and it is 10 o'clock in the evening and I also am exhausted, so I totally understand how it is to arrive somewhere feeling knocked out. I am so glad that Dandrey and Felix really made an impact on you when you arrived, I will... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My first experience was a 12 nights stay at the Jaragua for the first time in August 2016 for business purposes. In addition to the nice rooms and beautiful facilities, what I like the most is the staff. All staff members go the extra mile to serve you and provide you with a memorable customer experience. I can't say thank... More 

Helpful?
Thank Migchael R
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Migchael Thank you so much for your kind review of our hotel. Matt, our GM who usually responds to all our reviews is away from the hotel today (he said he is at a meeting , but we did see him with his scuba gear heading towards Boca Chica so I am not sure about the” meeting” thing) but... More 

West Palm Beach, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel several times prior to getting an apartment here in Santo Domingo. Now, I get the daypass on the weekend to enjoy the pool. I highly recommend this hotel to anyone whether the visit is for business or pleasure. Great customer services, clean facilities. The wait for food and drinks at the pool can sometimes be... More 

Helpful?
Thank Kobe91
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Kobe91 Thanks for your kind review, it is very much appreciated. I am glad that you enjoyed our hotel while you were staying with us and also now that you visit us at the weekends. I am sorry that the wait for food is a little too long by the pool, I will talk this through with our food... More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The Jaragua is an excellent hotel and more! I rate it best for customer service, cleanliness and quality. Me and my husband arrive to the hotel at 4:00am, the guys the front desk were very helpful with doing everything quick so we can rest. We have to wake up at 7:30am same day for a meeting, and we decide to... More 

Helpful?
Thank lennyortiz
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Lennyortiz Thanks for mentioning Leninguar, she really is great and will be thrilled when I show her your review. I am glad to hear that you enjoyed your stay with us. Hopefully we will get to see you again soon. Matt Matt Knights General Manager Renaissance Santo Domingo Jaragua Hotel & Casino More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $127 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#2 Casino Hotel in Santo Domingo
#3 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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