I stood at this hotel for over a month and the service here is amazing. I have stayed at every hotel in Santo Domingo and to be honest none of them top Jaragua. The bar staff Adon, Jose, Carlos, Johnattan and are very attentive at all time always smiling and making sure the customer happy, If there’s something that isn’t on the menu and they can make it they will. They go the extra Mile to satisfy the clients. Front desk Rinnell and Ricardo were very helpful anything I needed they were there to attend me. They made the check in process very easy while making sure my luggage and everything else was taken care of. They always greeted me with a good morning or good afternoon always asked if I needed anything always went above and beyond, Also Milgros and Elena I dealt with them a few times and when I did they were also amazing and very helpful. The supervisor Edwin such a good a person every time he saw me treated me as family accommodated me and my family. He makes sure his bar staff is always on point and makes sure his clients are always satisfied. David restaurant supervisor also very attentive very good at his job, I seen a situation almost escalate while I was here and he was able to handle it without it escalating. Overall the hotel is 5++++ Pool is amazing, restaurant are pretty good, hotel staff and the teamwork they have it’s just something hard to find. Everyone here is phenomenal there’s a lot of ppl I didn’t mention because sometimes it’s to many names to remember. The security team is always on point making sure everyone is safe. …
we decided to spend the weekend in the hotel because Santo Domingo is under lock down in the afternoon and in the evenings there is nowhere to go. We checked in early on Saturday and checked out late on Sunday. The hotel has a very nice pool area, very big and not very busy where we spent the whole afternoon with drinks and food from the bar at the pool. In the evening we had dinner in the restaurant of the hotel, our waiter Rafael was very helpful and recommended us an excellent wine for our dinner. We definitely will return soon.
We arrived to Santo Domingo and stayed here for 10 days. We had an amazing experience with everything from check-in to check-out. Dandry checked us in and throughout the whole stay he helped us a lot to make sure everything was excellent. Dandry always told us if we needed help we could always let him know. Hector was our waiter most of the time when we had breakfast or dinner, he was amazing and an excellent waiter. Hector made us feel at home the entire time!! He always brought our food very quickly and was on top of everything!! We also spend a lot of time at the pool as a family and Adon always made our drinks and let me tell you they were delicious, he always knew exactly what to make us. Adon was amazing! He's personable, funny, energetic, and seems to always be in a great mood!! We hope to be back very soon. Thank you for the amazing services!!!!!!…
The best part of this hotel is the warm and friendly staff. From the moment we arrived, we knew we were going to love this place. We were greeted by Elvis, at the reception desk. He was not only friendly, professional and attentive--he was very genuine (it was obvious he really loved his job and the guests of the hotel....he wasn't just being nice because he is supposed to be....he genuinely loves what he does and is thankful for the guests. We then went to the swimming pool where we we spent the afternoon. We were taken care of by Jonathan, Adon, Jose Castro and Emmanuel who made sure we were comfortable and happy. They were all very attentive and friendly and professional and never left our glasses empty. They are all very dedicated to the guests and clearly the manager here has made sure the employees show they care for the guests. We look forward to coming back again soon!…
My wife and three children have spent at least 20 nights at the Jaragua during the past three years so it has become our go to hotel in Santo Domingo. The rooms on the right side of the Tower have great views of the expansive pool and Caribbean Sea. Service is impeccable and the food from room service, at the restaurant and at the pool is excellent, especially for a Marriott property which often has bland food. The gem of the hotel is the large pool and great bar that offers wait service for drinks and food. All of the staff go out of their way to make you feel at home and Jonathan is someone we have gotten to know during the last 3-4 times we have stayed at the hotel. He is simply excellent and goes so far as to educate his co-workers about our likes and preferences. We have stayed at several other hotels in Santo Domingo which are excellent as well. But we truly feel at home when we stay at the Jaragua. For that reason, I would highly recommend it whether you are traveling as a couple, with your family or if you are on business in Santo Domingo!…
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