Renaissance Santo Domingo Jaragua Hotel & Casino
1,258 reviews
#4 of 99 Hotels in Santo Domingo
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George Washington Ave. 367 Apto. Postal 769-2, Santo Domingo 10102 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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360
Panoramas (52) Room & Suite (327)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Santo Domingo Jaragua Hotel & Casino
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 99 hotels in Santo Domingo
Location
Cleanliness
Service
Value
Travelers' Choice
Rediscover Renaissance Santa Domingo Jaragua Hotel & Casino, a historic jewel of a hotel in Santo Domingo, Dominican Republic. This luxury icon near the Colonial Zone has undergone a complete $40 Million renovation, restoring it with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The stylish hotel near Ambar Museum and El Conde Peatonal Shopping Street opened its doors on June 11, 2015 after an extensive transformation of a year.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Valet parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, French, Spanish, Italian
Location
Full view
65Somewhat walkable
Grade: 65 out of 100
39Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
Contact
George Washington Ave. 367 Apto. Postal 769-2, Santo Domingo 10102 Dominican Republic
Getting there
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1,258Reviews50Q+A100Room tips
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I stood at this hotel for over a month and the service here is amazing. I have stayed at every hotel in Santo Domingo and to be honest none of them top Jaragua. The bar staff Adon, Jose, Carlos, Johnattan and are very attentive at all time always smiling and making sure the customer happy, If there’s something that isn’t on the menu and they can make it they will. They go the extra Mile to satisfy the clients. Front desk Rinnell and Ricardo were very helpful anything I needed they were there to attend me. They made the check in process very easy while making sure my luggage and everything else was taken care of. They always greeted me with a good morning or good afternoon always asked if I needed anything always went above and beyond, Also Milgros and Elena I dealt with them a few times and when I did they were also amazing and very helpful. The supervisor Edwin such a good a person every time he saw me treated me as family accommodated me and my family. He makes sure his bar staff is always on point and makes sure his clients are always satisfied. David restaurant supervisor also very attentive very good at his job, I seen a situation almost escalate while I was here and he was able to handle it without it escalating. Overall the hotel is 5++++ Pool is amazing, restaurant are pretty good, hotel staff and the teamwork they have it’s just something hard to find. Everyone here is phenomenal there’s a lot of ppl I didn’t mention because sometimes it’s to many names to remember. The security team is always on point making sure everyone is safe. …
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Date of stay: January 2021Trip type: Traveled on business
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we decided to spend the weekend in the hotel because Santo Domingo is under lock down in the afternoon and in the evenings there is nowhere to go. We checked in early on Saturday and checked out late on Sunday. The hotel has a very nice pool area, very big and not very busy where we spent the whole afternoon with drinks and food from the bar at the pool. In the evening we had dinner in the restaurant of the hotel, our waiter Rafael was very helpful and recommended us an excellent wine for our dinner. We definitely will return soon.
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Date of stay: January 2021
Value
Rooms
Service
Helpful
Response from Matt Knights, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 6 days ago
Dear JanWillemL18 Thank you for your kind review I am glad that you enjoyed your city lock down break. I will be sure to share your lovely words with Rafael, I know he will be thrilled. Hopefully we will get to see you again soon for another night away. Matt
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We arrived to Santo Domingo and stayed here for 10 days. We had an amazing experience with everything from check-in to check-out. Dandry checked us in and throughout the whole stay he helped us a lot to make sure everything was excellent. Dandry always told us if we needed help we could always let him know. Hector was our waiter most of the time when we had breakfast or dinner, he was amazing and an excellent waiter. Hector made us feel at home the entire time!! He always brought our food very quickly and was on top of everything!! We also spend a lot of time at the pool as a family and Adon always made our drinks and let me tell you they were delicious, he always knew exactly what to make us. Adon was amazing! He's personable, funny, energetic, and seems to always be in a great mood!! We hope to be back very soon. Thank you for the amazing services!!!!!!…
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Response from Matt Knights, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 1 week ago
Dear Cmbreton08 Thank you so much for your kind review. I am glad to hear that you enjoyed your stay with us. Thank you also for commenting on Dandry, Hector & Adon. They are great guys and will love your comments. Hopefully we will get the chance to host you again on your next trip to Santo Domingo. Matt
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The best part of this hotel is the warm and friendly staff. From the moment we arrived, we knew we were going to love this place. We were greeted by Elvis, at the reception desk. He was not only friendly, professional and attentive--he was very genuine (it was obvious he really loved his job and the guests of the hotel....he wasn't just being nice because he is supposed to be....he genuinely loves what he does and is thankful for the guests. We then went to the swimming pool where we we spent the afternoon. We were taken care of by Jonathan, Adon, Jose Castro and Emmanuel who made sure we were comfortable and happy. They were all very attentive and friendly and professional and never left our glasses empty. They are all very dedicated to the guests and clearly the manager here has made sure the employees show they care for the guests. We look forward to coming back again soon!…
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Date of stay: January 2021
Rooms
Cleanliness
Service
Room Tip: High floor is best
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Helpful
Response from Matt Knights, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 2 weeks ago
Dear agentgables Thank you so much for your lovely review, it is very much appreciated. Thank you also for commenting on Elivis, Jonathan, Adon, Jose Castro and Emmanuel, they are a great team to be part of and I know they will love your kind words. Thanks again, and I hope we get to see you again soon on your next trip to Santo Domingo. Matt
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My wife and three children have spent at least 20 nights at the Jaragua during the past three years so it has become our go to hotel in Santo Domingo. The rooms on the right side of the Tower have great views of the expansive pool and Caribbean Sea. Service is impeccable and the food from room service, at the restaurant and at the pool is excellent, especially for a Marriott property which often has bland food. The gem of the hotel is the large pool and great bar that offers wait service for drinks and food. All of the staff go out of their way to make you feel at home and Jonathan is someone we have gotten to know during the last 3-4 times we have stayed at the hotel. He is simply excellent and goes so far as to educate his co-workers about our likes and preferences. We have stayed at several other hotels in Santo Domingo which are excellent as well. But we truly feel at home when we stay at the Jaragua. For that reason, I would highly recommend it whether you are traveling as a couple, with your family or if you are on business in Santo Domingo!…
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from Denise Madera, Guest Services / Front Office at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 3 weeks ago
Dear Scott, thank you very much for this lovely review. We are so happy to read these beautiful words when describing your experience with us. it is great to know that we are your best option in Santo Domingo; your home away from home. Jonathan will be very happy when he reads this comment. He is a great ambassador; a jewelry of this property. Thank you again for your kind words, and we hope to welcome you again whenever your travels bring you back to Santo Domingo. Happy Holidays, Denise
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PRICE RANGE
$115 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance jaragua hotel santo domingo, renaissance santo domingo, santo domingo renaissance
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
300
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Claim Your Listing Frequently Asked Questions about Renaissance Santo Domingo Jaragua Hotel & Casino
Which popular attractions are close to Renaissance Santo Domingo Jaragua Hotel & Casino?
Nearby attractions include El Obelisco (0.4 miles), Palacio de Bellas Artes (0.6 miles), and Casino Napolitano (0.6 miles).
What are some of the property amenities at Renaissance Santo Domingo Jaragua Hotel & Casino?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Santo Domingo Jaragua Hotel & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Santo Domingo Jaragua Hotel & Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Renaissance Santo Domingo Jaragua Hotel & Casino?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Renaissance Santo Domingo Jaragua Hotel & Casino?
Conveniently located restaurants include Pearl Urban Lounge, El Conuco, and Hermanos Villar.
Are there opportunities to exercise at Renaissance Santo Domingo Jaragua Hotel & Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Renaissance Santo Domingo Jaragua Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Santo Domingo Jaragua Hotel & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Renaissance Santo Domingo Jaragua Hotel & Casino?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Renaissance Santo Domingo Jaragua Hotel & Casino?
Many travelers enjoy visiting Alcázar de Colón (3.5 miles), Parque Colon (1.3 miles), and Panteon Nacional (1.4 miles).