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Great Hotel, big rooms and beautiful grounds. Friendly staff, especially the bartender. Only steps away from the main drag in the Colonial Zone. When I come back to the Dominican Republic, this is where I am going to stay.
Response from BoutiqueHotelPalacio, Gerente at Boutique Hotel PalacioResponded yesterday
Thanks for your good comments about us, happy rest of the day.
Att: Yirandy Guance
I struggled at the reception to get, to keep, to change, to clean our rooms. And breakfast was not up to standard. Too bad because Hotel Palacio offers multiple benefits : ideal location in the heart of Santo Domingo old town, unique character of this...More
Thank Christophe M
Response from BoutiqueHotelPalacio, Director de Relaciones Públicas at Boutique Hotel PalacioResponded today
Dear Christophe, We appreciate your comment about our hotel. We will verify the reasons why these incidents happened.
We deeply regret the inconveniences, we offer you an apology and we hope to have you in our establishment to reward you with our best service.
This charming and comfortable hotel is perfectly located in the colonial zone, with reasonable prices. The rooms are all spacious, and the suites huge, but some rooms are dark so it is best to check a few before choosing (or ask the friendly staff to...More
While this hotel has some things going for it (location and colonial architecture) our room was substandard. It was very dark, contained mosquitos, and, worst of all lacked hot water for both nights of our stay. We were told when I asked about it the...More
Response from Hotel P, Director de Recepción at Boutique Hotel PalacioResponded April 8, 2018
The room I stayed in was large with a comfortable bed, but the cabinets below the bathroom vanity looked like they were about to fall off and the replacement toilet seat didn’t come close to fitting ... little things that management could easily correct.
Thank Wendell D
Response from Hotel P, Director de Relaciones con Clientes at Boutique Hotel PalacioResponded March 14, 2018
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , We are waiting for your next visit to Santo Domingo to continue as usual, provide you a good service. Best Regards,
Response from WingsAmerica | Reviewed this property |
The hotel is not wheel chair friendly and is not an all inclusive. There is a fee for airport transfers and it is probably much more expensive and less reliable than making your own arrangements. If you do stay at this... More
The hotel is not wheel chair friendly and is not an all inclusive. There is a fee for airport transfers and it is probably much more expensive and less reliable than making your own arrangements. If you do stay at this hotel I suggest a room on the ground floor. The elevator may be too small for a wheel chair. If you are looking for wheel chair accessible in the Historic District you should seek a hotel that has been fully renovated or newer construction. The old buildings in this neighborhood which have been converted to a hotel will most likely not be accessible. Contact the Hodelpa hotel chain. They are newer hotels in this district or fully renovated and might be accessible. Also, even if they are accessible, there may not be street cutouts to transition from the car to the sidewalk. Good luck.