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365 George Washington Avenue, Santo Domingo 10205 Dominican Republic
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Traveler (1032)
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Panoramas (52)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Santo Domingo Hotel
Updated 07/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 118 hotels in Santo Domingo
Location
4.6
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice
Whether traveling for business, vacation, or discovery, experience an ocean view getaway like no other when you visit Sheraton Santo Domingo. Only 27km from the SDQ International Airport, our Santo Domingo hotel is ideally positioned mere minutes away from the most popular restaurants, nightclubs, and historic destinations around the city's main avenues. Once you check in, you can relax and enjoy well-designed and thoughtful amenities including in-room coffee makers, workstations, and luxurious bedding; or, pay a visit to our hotel's on-site restaurants to enjoy vibrant local flavors or sip a handcrafted cocktail while lounging by our pool.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Patio
Kids stay free
Kids pool
Valet parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun terrace
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, Spanish
Hotel links
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3736Reviews57Q+A100Room tips
Traveler rating
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Most Recent
Zeya P wrote a review Aug 11
2 contributions
The resort is great and the room is very clean and nice . The entertainment every night is amazing chocolate makes it better. He is the best entertainer there would recommend. The pools are so amazing and so is the food. The Micheal Jackson show was very entertaining and so was the circus show in the night.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded yesterday
Dear zeyap2022, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Hector M wrote a review Aug 8
Bronx, New York1 contribution
Great place to stay solo or with family, excellent staff and really good breakfast at cafe casabe also the cleanliness and COVID protocols make you feel comfortable. The location is great specially if not renting a car, plenty of close by night activities.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 4 days ago
Dear hectormH5311WP, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Gregory B wrote a review Jul 2022
Castle Rock, Colorado382 contributions74 helpful votes
To begin with, this Sheraton is one of the few that actually has their Concierge Lounge open! The guy who manages the breakfast is a stellar example of gracious service, very attentive and friendly! The rooms are clean and well appointed. The restaurant and bar are very good, and even with limited menus, has an ample and diverse offering. WiFi is very good and I have zero complaints!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 1 week ago
Dear Greg B, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Karen M wrote a review Jul 2022
Prague, Czech Republic9 contributions2 helpful votes
The customer service is really great here, Joseiminy made us feel welcome right away. The gentlemen in the club lounge were spectacular. Prenda was also very good. Great stay. Only one night there was a very loud party outside. Please consider better sound proofing we wee in room 1123
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 1 week ago
Dear E2581TUkarenm, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
GowMur wrote a review Jul 2022
California4 contributions
The people, food, pool ,and location are all very good. I had problems with AC in my room and it was fixed right away. The spa and fitness is very good as well. We stayed for 8 days and were very happy
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 1 week ago
Dear GOwMur, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Edgar F wrote a review Jul 2022
1 contribution
First, I have to say my very first impression was a little bit bad but after following up with the right people in the hotel I was able to solve everything and clarify. It is my first time in a Sheraton but I practically live in a hotel room during the whole year and I just have to say, nice people needs to be recognize. Diana Tosato: I will remember this person name for the rest of my life, it is the only person I've met with the skill of unconsciously slow down everything and turn it into an opportunity, I'm sure this person's value is way higher than is being compensated for. I appreciate everything this person did in order to provide an extraordinary experience at the hotel and YES, I'll reserve back at some point whenever I'm back. Joseimy Jose: Very understandable person, somebody that is giving more than 100% in order to provide You a really good service, open to everything You say and educated enough to escalate and follow up whatever is out of Her hands making it an above and beyond service. Gary Noel: excellent service and dedication any concern or question was perfectly answered, there is nothing like the knowledge about the service You provide, people look at You like a pro indeed. I have no tested any food but I've heard really good comments about it, so, I'm trying today. TIPS: They serve moderate quality long island in the poolside bar, You can try it. Mobile key is better the whole time so You don't worry about forgetting Your key. Elevator is really good in terms of safety and it is quicker than majority of hotels. The three bottles of water just to the side of the TV are gifts for You. If You're too high (195 above (6'5 above)) shower will be kind of uncomfortable since ceiling is kind of low. Try to get ocean view. Gym is never overpopulated, something I liked. Be aware every time You walk in with somebody base on hotel experience or safety purposes, You'll be asked for that person ID and sign and write down room service since it will be Your responsibility, this is a good option for some people, it can be bad for some other people and probably don't like it. I personally don't think this premise policy should be executed, guests should be checked for the quantity of people room is reserved, if is for 2 then guest can be with somebody else not ID requirement because I think that's a violation to privacy but I also can say this is implemented base on some bad past experience in the hotel, I also believe something else could be implemented.
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Date of stay: July 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 3 weeks ago
Dear Edgar F, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Khalia J wrote a review Jul 2022
Atlanta, Georgia, United States18 contributions1 helpful vote
This hotel has a beautiful view of the ocean. The service was awesome. I’d highly suggest spending the extra money to enjoy the club which serves a great breakfast, dinner, and alcoholic drinks. I would visit again.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 3 weeks ago
Dear Khalia J, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
KestasKS wrote a review Jul 2022
Vilnius, Lithuania2694 contributions1426 helpful votes
This place has seen better days, there is a worn down feeling. However, the staff seems to be trying hard. Good breakfast. Gym is quite decent. Located on the coast, so great for a jog. Not in the downtown, but ok to drive out of town. My room window did not close properly, so they made an effort to change the room and were quite attentive. Sheraton Club is not worth it.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 3 weeks ago
Dear KsKsKsKsKs, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
GreginSantaBarbara wrote a review Jul 2022
92 contributions181 helpful votes
Having stayed at most of the four and five star hotels in Santo Domingo over the past two decades, the Sheraton Santo Domingo is my favorite. Nearby hotels have some rooms with ocean views, but the Sheraton's have more of such rooms. Using upgrades, one can savor a panoramic view from a balcony - a reasonably priced consideration. Nearby there are some very good restaurants providing fresh, savory food at good value. The Sheraton hotel employees seem to have a sincere desire to provide a good guest experience. Numerous employees could be commended - Felix, Laudy, Astarte, and Mr. Quailey at the front desk area, Silvestre in security, Sandra, Nelson, Argenys, at the executive lounge. The breakfast buffet is varied, fresh, quality and service is accommodating. Sure the hotel has aspects that are dated, but the beds are excellent, housekeeping like Ana very helpful. The atmosphere is tasteful and the music at the pool is kept pleasant and not too loud. Another strong point - the room rates are reasonable and a good value. There's lots to enjoy at the Sheraton and Santo Dominigo. Kudos to the staff. (Knowing how Marriott bean counters watch costs, I don't understand why the most of the breakfast preserves are imported from Europe - can't be that good for the environment and certainly there are quality preserves and jellies available closer by.
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Date of stay: June 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 3 weeks ago
Dear GreginSantaBarbara, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
40familyof4 wrote a review Jun 2022
Pittsburgh, Pennsylvania132 contributions59 helpful votes
We stayed here for 3 nights and were not impressed. The check in took longer than usual and the only information relayed to us at that time was when breakfast closes (at 11 AM). We had to ask for the location and hours of the pool and the gym. The room was clean and had a cute surprise (balloons and stuffed animals) for the kids. There was no concierge, but when we needed help with reservations at a restaurant, someone helped us via a conference call. The pool was a huge disappointment. It was cloudy green and there were chicken bones lying around. We had looked forward to swimming, but did not use the pool. Breakfast was good - nice selection and something for everyone. We appreciated the strict adherence to their masking policy and asking guests to wear gloves for the buffet. Rooms and windows are definitely not sound proof. At 6.50 AM on a Sunday and 7.30 AM on Monday we were woken up by someone's extremely loud radio outside the hotel.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded Jun 30, 2022
Dear 40familyf4, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
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PRICE RANGE
$119 - $166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia santo domingo hotel santo domingo, santo domingo melia, sol melia santo domingo
FORMERLY KNOWN AS
Melia Santo Domingo
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto DomingoZona Colonial
NUMBER OF ROOMS
248
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Frequently Asked Questions about Sheraton Santo Domingo Hotel
Which popular attractions are close to Sheraton Santo Domingo Hotel?
Nearby attractions include Palacio National (0.7 miles), Parque Independencia (0.7 miles), and El Obelisco (0.3 miles).
What are some of the property amenities at Sheraton Santo Domingo Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Santo Domingo Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Santo Domingo Hotel?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Sheraton Santo Domingo Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Santo Domingo Hotel?
Conveniently located restaurants include El Conuco, Adrian Tropical, and Café Casabe Restaurant.
Are there opportunities to exercise at Sheraton Santo Domingo Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sheraton Santo Domingo Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Santo Domingo Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Santo Domingo Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sheraton Santo Domingo Hotel?
The staff speaks multiple languages, including English and Spanish.