Great experience start to finish! Very impressed with Felix. He was extremely helpful and friendly as we got settled into our room! Great amenities and location. Will absolutely stay here again if we’re in Santo Domingo.
Great pool service ! I had some issues with the third party service but the front desk was more than understanding and everything ended up working out. The bar at the pool is phenomenal and I recommend their Piña Coladas
Francis is the best of this hotel - very kind to assist at any request at the restaurant / bar - He and his crew - Maximo / Carmen / Pablo / Michael / Melania - will definitely come back A they make you feel at home, it is a putty that hotel bar closes 11 pm - whaaaat ?
Good friendly check in. Was expecting an ocean view but ended up getting a partial view room. Disappointed. Free 1 drink voucher from inhouse bar. Breakfast is about USD 25 but extremely fresh, delicious, good variety and choice. It leaves you filled up till the evening. Requires renovation and restoration in rooms, just like the entrance area which is highly modern and decorated. Bathroom very small, with bath height restricted to < 5'8". iPhone friendly charging/ plug in device. About 40 min walk to old city No BBC on TV channel. Mostly Spanish language channels. Needs more English speaking staff.
nelson and argenis are excellent. the best of the best. excellent customer service. theyre always keep asking if we need anything. they are number one. they are always concern about the customer. they always work with smile in their face. congrats Sheraton for yours excellent employees
The only positive review for this hotel I have is that it has a very good breakfast. Staff are also very friendly. Rooms are outdated. My shower only ran very hot water nothing in between maintenance could not do anything about it that day. Some air conditioners are hit or miss I have been in some rooms that the ac works perfect but most of them just blow hot air and some have motion sensors which make no sense because when you are sleeping they shut off and you have to move to get it back on. So my biggest problem I have with this hotel is the constant loud and annoying conversations that house keeping and other staff have with each other in the hallways all day long. You could hear everything they speak because the doors are not soundproof. I understand they have to clean rooms and do their job but it seems that they dont understand that they must respect that many guest are in their rooms resting and should stop yelling and laughing very loud. I have taken this complaint to the manager many times now but nothing has been done about it. By the way I am a pilot and I stay at this hotel because my company picked this hotel but with the many about the hallway noise we may start looking at other options.…
I checked in the next door Renaissance only to SPRINT out and go to the Sheraton after their arrogant treatment. The room was clean, albeit old. Good breakfast and overall, all staff I met in 3 days were extremely nice and cordial. Room spacious and a good nbights' sleep. White towels. Would stay again.
The hotel was great. A wonderful respite after a less than stellar stay at a non-marriott property. We will definitely stuck to the brands we know and love moving forward. Rooms were clean. Staff pleasant. Wonderful service from the valet and car service. Juan was amazing.
International standard, everything is there what you can expect. Great view of the sea and the city. Very useful is the food and drink in the lounge, at extra charge. Supermarket and pharmacy nearby. The malecon is very loud, even at night, due to the constant traffic chaos. Negative: the public area is cooled down to 19 degrees, much too cold. Unfortunately, there is no way to separate the rubbish properly
Great hotel to do business in the Dominican Republic. Highly professional staff, excellent food, comfortable rooms at good rates. Thank you for the usual attention from Joseiny, Francis, Andres, Carmen, and the rest of the staff. Always excellent!
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