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Sheraton Santo Domingo

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Sheraton Santo Domingo
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960 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Santo Domingo, Dominican Republic
2 reviews
5 of 5 stars Reviewed yesterday NEW

Every staff at the hotel made us feel very welcomed... In addition, all the areas look pretty and immaculate clean not to mention the rooms... Special gratitude In the HouseKeeping Dept to Fe De La Rosa and Yohanny who made our stay even more pleasant with lovely attentions. My husband and I love to walk early mornings and it was... More 

Helpful?
Thank gazcuejardinurbano
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The sheraton Santo Domingo is one of the most comfortable hotel I have seen. The location is good with a wonderfull view on the sea, the fitness room has really good quality machines and the swimming pool has an perfect sun exposition with local bachata music all day. The staff is incredibly nice and helpfull, Sarah ROJAS at the 10th... More 

Helpful?
Thank Léa L
New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I had an amazing experience not only with the room services but also with every staff member. They treat people very nice. The food was delicious and the pool with an awesome view. Also had the perfect massage with one of the staff Dolphy. Overall amazing experience

Helpful?
Thank minmychick
Miami Beach, Florida
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is new, everything seems in place with few exceptions. The entrance and leaving hotel is very confusing as well going in to the rooms. Be aware with the rates and charges, they have a variety of rates, taxes and tips. The rooms are spacious and very comfortable, the rugs in the bedroom were not a good idea.

Helpful?
Thank experto11
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear experto11, Thanks for sharing your review. We apologize for any inconvenient we may have caused you, your comments help us improve the service we deliver to our guests, we hope you visit us again very soon. Sincerely, More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I only stayed a few days during the week but it was really nice. Food was good, service was great and it was right next to a casino. The pool was awesome and I wish I would've took more advantage of it. The only complaint was that it was freezing cold everywhere in the hotel. My poor friend caught a... More 

Helpful?
Thank Samuel B
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear Samuel B, Thanks so much for sharing your experience, it is great to know you enjoyed our service and facilities, we hope to welcome you soon in the near future. Sincerely, More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

As a senior citizen traveling alone, the service provided to me by Mr Ramon Cuello was superlative and excellent in many ways, since the very beggining at my stay he demostrated how proud he is of being part of the Sheraton Family and their standards of excellence. He was very attentive and efficient during my whole stay The hotel was... More 

Helpful?
Thank Esther C
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear Esther C, Thank you so much for taking the time to share your experience, it has been our pleasure to exceed your expectations and have the opportunity to serve you and deliver our signature service. We hope you come back soon! More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Extremely happy with my stay at the Sheraton Santo Domingo excellent customer service from everyone especially Maria Nelis which made sure we were always comfortable in our room and even left different flowers every day for us will be my go to hotel every time I travel to Dominican Republic.

Helpful?
Thank Juan G
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear Juan G, Thank you so much for taking the time to share your experience, it has been our pleasure to have you and deliver our signature service, our housekeeping staff enjoys to connect with every guest and genuinely take care of every request. We hope you visit us again very soon. Sincerely, More 

Esches, France
1 review
5 of 5 stars Reviewed 4 days ago NEW

I would like to thank deeply Felix Gonzalez who works in the Front office Department last Friday 12th August for his outstanding customer service. I lost my my handbag with my documents and cellular inside and he literally went out of his way to help me out. As I was upset I was a little harsh towards him and even... More 

Helpful?
Thank mataunton
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear mataunton, Thank you so much for taking the time to share your experience with us. At Sheraton we believe that small thing makes the difference, knowing your guest and genuinely take care of their needs is the main secret for delivering memorable experiences. We are very glad to have had you in this visit to the city, thanks again... More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Love to stay at this hotel every-time I go to Santo Domingo. Excellent services and the staff are awesome. I would like to thanks all the staff for making me feel very special guest during my stay specially The following: at the club Carla, nelson, Sara, argeli and ana. Front desk: Fausto, Alba Security: Giovanny always making sure we are... More 

Helpful?
Thank Francia P
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear Francia P, Thanks so much for taking the time to share your experience during your last stay with us, we are so glad to know our Front Desk, Security and Sheraton Club staff delivered our signature service being genuine and warm while taking care of your needs. We look forward to your next visit! Sincerely, More 

Aguada, Puerto Rico
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very good experience. Very friendly and helpful person. All their efficient services. Especially Ms. Maribel Quiroz, in charge of handling the laundry services. Thank you very much everyone for your attention.

Helpful?
Thank vgarciaruiz
Diana T, Director de Relaciones con Clientes at Sheraton Santo Domingo, responded to this review

Dear vgarciaruiz, Thank you so much for taking the time to share your experience, it is great to know our Laundry staff delivered our signature service based in a genuine and warm contact with our guests, we hope you visit us again very soon. Sincerely, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $120 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Luxury Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
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