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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,215 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Tannay
Reviewed today NEW

Great hotel, well located and well equipped. I went for a meeting and stayed in the hotel. Service was excellent, staff very helpful and great attitude. Food was really good and excellent breakfast. Just a comment on the taxi service located at the airport. One night I took a cab and it was really pricey. Then a colleague recommended me...

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Helpful?
Thank Mariana C
Puerto Rico, Caribbean
Reviewed yesterday NEW

First of all, the lady in the check-in process, Leymi Luna, made my day with a great and hospitality attitude. More over, I visited the Café Casabe (hotel restaurant), in which I was treated like a King by its amazing waiters and waitresses. Specially Wendy, Rosana, and Mr. Cuello. By the way, ask for their amazing flour crackers. I'll definitely...

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Helpful?
Thank rsantiago85
Antwerp, Belgium
Reviewed 2 days ago NEW

I regularly go to Santo Domingo and stay in the Hilton, Jaragua, Quinto V, but these refurbished (Melia?) beat them all. It is modern, well organised, new and clean and up to international standards. The breakfast is just excellent.

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Helpful?
Thank pauvlam
Santo Domingo, Dominican Republic
Reviewed 2 days ago NEW

I'm a road warrior and lot of time traveling for many places in latam but it's first time people work in restaurant this hotel, make me fell very comfortable and appreciated. I have to mention Jose, Margarita, Armando and Argensis... everybody working as team for customer conform.

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Helpful?
Thank jnynyn
Mexico City, Distrito Federal, Mexico
Reviewed 4 days ago NEWvia mobile

The special treatment I've received is not what you expect when you go to a big chain hotel ; and this one was special I've stayed in the 8th floor and Ana the lady that cleaned the rooms was allways smiling and making all possible to get you confortable even she personalized the room with her personal touch It have...

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Helpful?
Thank Techie R
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Techie R, Thank you so much for taking the time to share your experience at Sheraton Santo Domingo. It has been our pleasure to have you stay with us during your visit to the city. We are glad to know that we exceeded your expectations with our memorable service and facilities. Rest assured we will extend your comments to...

Miami Beach, Florida
Reviewed 5 days ago NEW

I've been one night in this hotel l the room is clean and large but the bathrooms a little small! the pool is great nice lunch next to the pool the hotel is nice and modern very good service ,the breakfast is excellent

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Helpful?
Thank ricoun18
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear ricoun18, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are glad to know that you enjoyed our service and facilities. Your satisfaction is our best reward. We hope you visit us again soon! Sincerely,

Reviewed 1 week ago via mobile

I stayed at this hotel in my first visit to DR with my sister and friends and i have to say that is an awesome hotel. Front Desk staff is really kind, guys like Ramon and Nestor and the girls Pamela, Gisselle and Leyni always welcome you with a smile. The staff in the Restaurant always have something nice to...

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Helpful?
Thank Butterfly1703
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Butterfly1703, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are glad to know that you and your family enjoyed our Signature Service and facilities. Our Front Desk, Restaurant Cafe Casabe and Housekeeping staff strives for providing a memorable stay for every guest because your satisfaction is our best reward. We hope you...

Boulder, Colorado
Reviewed 1 week ago

The Sheraton Club was very nice and worth the extra fee. Nelson Gomez, Sarah Rosas and Carla Ramirez made the visits to the Sheraton Club very enjoyable. The rooms are spacious and clean with all the amenities that you expect at a nice hotel. The view is also great from the 10th floor. I recommend this hotel to anyone staying...

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Helpful?
Thank LisaSimBar
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear LisaSimBar, Thank you for sharing your experience at Sheraton Santo Domingo. We are really glad to know that you enjoyed a higher level of comfort at our Sheraton Club and that you enjoyed our facilities. Our Sheraton Club staff strives for providing our Signature Service by taking care of every detail and personalizing your stay. Rest assured we will...

Fort-de-France, Martinique
Reviewed 1 week ago

My stay was wonderful I had 2weeks there fantastic the 6th floor housekeepers were so nice everyday my room 621 had a different look. Thank you to Maria Ester, Johanny and Juisa for their skills and competences NO LE PANANA!!! I learned this phrase at buffet diner court with waiters they were great thank you so much for the service...

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Helpful?
Thank clkbossman
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear clkbossman, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are truly glad to know that your 2-week visit was completely wonderful and that our Housekeeping, Restaurant Cafe Casabe and Front Desk associates made your stay memorable and fantastic. We strive for providing the best experience to our guests and it fills us...

Brussels, Belgium
Reviewed 1 week ago via mobile

Very friendly staff (Rosanna/Wendy/Noël/Pablo/Jose/Andres/Benjamin/Graciella/Margarita/Carla Ramirez/Nelson Gomez... all friendly with all our crew and top with childrens, all payed special attention to my daughter! Thanks

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Helpful?
Thank sanetdudu
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear sanetdudu, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are glad to know that our staff offered you and your family a warm and genuine service. Rest assured we will share your comments with the team. We hope you visit us again soon! Sincerely,

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $118 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Luxury Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#7 Best Value Hotel in Santo Domingo
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Santo Domingo staff and other travelers.
19 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“good hotel”
 of 5 bubbles ricoun18, 5 days ago | Read review
“the renovated rooms”
 of 5 bubbles CleMoons, 1 week ago | Read review
“The service”
 of 5 bubbles santiagov513, 1 week ago | Read review
“The neighborhood is not the best so don't walk around at night.”
 of 5 bubbles choquinga, 2 weeks ago | Read review
“8th floor view of the pool . BEST”
 of 5 bubbles NYC-RR, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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