A group of 7 people went to this resort in November 2022, it was our second time there. We will definitely be back. No complaints at all. Our favorite was the swim up bar Annette and yehmiy were so wonderful. They work hard and always smiling
This is our 2nd time staying at this resort, and won't be the last. The staff are all very great, rooms are comfortable, clean and have been updated. The beach - AMAZING - totally makes this resort! **It is worth it to upgrade to the Diamond Club. Extra perks that are worth the $10/ day. Our favorite place to spend the afternoon was at the Pool near the snack bar. The 2 ladies they have at this bar, truly add a special touch to the stay. Yayme and Annette They are so friendly and a lot of fun. Make sure to visit the swim up bar when you go. The public washrooms around property were probably the only thing that were lacking. Not all of the amenities were open which would have been nice to have also.
First and foremost big shout out to the most amazing Laura, Yehimy "my sweet Jaime",Annette,David..you truly are the most beautiful people what a fantastic trip ..Honestly I can't wait to see you all again..beaches beautiful,food always sonething to eat ,drink. 1 complaint smokers need to clean up your butts, you are spoiling the beautiful beach
Went here last week of August with the kids and went with a friend last week. Tons of improvements especially the entertainment and the excellent buffet with many food choice upgrades and a la carte restaurants were all extraordinaire. Big thumbs up the the management for th eimprovements and special thanks to all the extremely nice staff.
Just returned today from a week at Memories Varadero. This is our 28th time to Cuba (2nd time at Memories), so we are well aware of the shortages in Cuba. We found the staff to be friendly and very appreciative of their tips and gifts that we left. The female bartender in the sports bar was AMAZING. Best drinks made there in entire resort. Highly recommend her pina coladas and Brandy Alexanders. The food was better then expected. Fresh grilled chicken daily. The hamburgers and battered fish served in the snack bar were very tasty. Bring back the crepes!! Also no syrup for the pancakes so bring your own The rooms are dated and need updating. Beds very small and the 'cot' provided was horrible and hard. However, they were clean and did the job for the amount of time spent in them. Better job is needed in communicating what activites are being done daily, and in particular, where. Although there is an activity board posted, it was never what or where the board indicated. The nightly shows were boring and repetitive. However the beach party was hopping and a fun night. Bring back the Michael Jackson entertainers or the magicians or acrobatics. The same dancing nightly just called something different was terrible Cuba in general is in the worst situation we have ever seen. We went into town 2x and could not buy a can of beer or bottle of pop anywhere. When you did find something, the price for a can of beer was like 5 dollars canadian. Be aware of the Cuban Peso conversions in town as what they give you for your Canadian dollar varies vastly. Varadero was very empty of tourists. The usual busy streets did not exist. If you can get a good deal for this resort, go for it. But anything over 800 bucks, I would look elsewhere. Japanese restaurant was fantastic. The Cuban a la carte was nothing more then buffet food moved there. The Italian restaurant was pizza, same as the buffet although the tiramisu was delicious. The buffet did not have a pasta station as usual which was very disappointing. We love you Cuba and hope you can bounce back. Sadly our next vacation will be elsewhere as there are just too many shortcomings to get over there now :( …
We were looking for a last-minute opportunity on Friday and found many options for a package with a Sunday start. Among the dozen similarly priced all-inclusive resorts, we had been to four already and picked the Memories Varadero Beach Resort that we experienced 5 times in the past, although the last time we were there was 6 years ago. So the place was not new to us, although we were unsure what changes to expect after those years. The following ratings consider the Cuban standards for a 4-star resort. Resort: 4.5/5 Among the four resorts on the same Varadero stretch, this has the largest, most well-thought-out layout. Arranged in the figure of the number 8, there are 21 buildings with 48 rooms in each. The capacity is around 3000 people. In the middle of the two loops of the figure 8 are two large pool systems. In the upper loop, close to the lobby and the main buffet, there is a large pool with two bridges crossing over, one swim-up bar, and a restaurant embedded in a lush park that offer plenty shades under palm trees and other vegetation. This pool is for those preferring a more quiet pool time without loud music and non-stop entertainment action. The pool was impeccably clean. The pool in the lower loop of the figure 8 is for those who like to be entertained with games, dance lessons, water polo games, or like the high water slide. The swim-up bar is in a cave with three entrances. Six years ago, there were three waterfalls running intermittently to form a curtain to the bar entrances. We did not see the waterfalls running this time, but we spent hardly any time at this pool, so we might have just missed it running. Beach: 4/5 We spent most time on the beach. Although those forty hotels on the Varadero stretch all share the same seaside, the quality of the beaches vary widely. We did 2.5-hr long walks covering about 14 km of that beach and experienced section with nice sand (e.g. Memories resort) and rough rocky beaches that some resorts are unfortunate to have, as well as sections of very fine sand that was littered with millions of sharp clam shells. Wearing a flip-flop makes those ones manageable, but the beach at Memories was one of the best. It was also well groomed, no seaweed or clamshells to worry about. There are no palm trees on the beach, but there are plenty of wooden sunbrellas with dry palm leaf roofing. Food: 4/5 There is an economic hardship in Cuba that affects all resorts. Luckily, the variety of food was fine, considering that all resorts are slowly recovering from the Covid impact and running at less than half capacity still. The food quality was as good as before and what you would expect. We tried 4 themed restaurants. Six years ago, you could only book 2 or 3. In similarly rated resorts in Mexico, you would get more variety and a bit higher quality food, but this was fine. Once a week they do a Cuban feast near the beach that you should not miss: Beautifully restored old American cars on the sand under the palm trees, a pig roast on charcoal with many other meats roasted. A handful of booths set up: one for fruits, one for cocktails, one for tasting a variety or rums. A 5-piece live band that actually was really good. Tons of food and drinks. Fun games, etc. Room: 3.5/5 We were in room 39211 which is on the second floor in building 39 that is part of the lower loop of the figure 8 cluster of buildings. As this building is closer to the more active pool, we did not mind to have our room facing the garden and the pool. Actually, we got the morning sunrise on or terrace. Building #39 was recently renovated, so our room was freshly painted and refurnished. The bathroom fixtures were new, but the tiling was not changed. The air conditioner was very noisy if it was set to 22 C or above, but at 21 C or cooler, it was silent. The safe worked until the morning of the 6th day, but then it could not be closed anymore. We reported the problem and were told that the mechanic would come shortly. It did not get fixed until we left the resort the next morning. It took the shower many minutes to drain and there was a notable water mark on the other side of the wall near one of the beds. There were two comfortable double-size and one single-size beds in the room. Also, a well working fridge and a flat-screen TV with about 40 channels. Manager: 5/5 The operations manager, Jorge, was to be seen on the premises all day (he must have been doing 16-hr shifts) and talked to many guests on many occasions. There is an LED light bulb shortage in Cuba, so he is waiting for next week's shipment to replace some burnt-out bulbs along the walkways. Theatre shows: 4/5 The theatre is a large solid building with a decent stage unlike some other resorts have. The dance shows were good, but not as flashy as the Michael Jackson Show that we saw 5 times before and which might not be running anymore. The dancers were professionals doing amazing moves in very well designed choreographies. The magic show was rather funny than of decent quality of magic, but it was entertaining for families with kids. The aquatic show was spectacular, although there should have been more than one main light to light the pool. Lobby: 4.5/5 The main lobby is full of life. Two bars (only one is running due to the reduced clientele) with a different "cocktail of the day" featured, lots of large, comfortable armchairs, and a large terrace with ample tables. I told Jorge, the operations manager, on the second night of our arrival that six years ago there was live music there, but now the is nothing. He replied that as occupancy is rising, things will soon start to return to normal and pointed at the new piano there. Indeed, from next day there was a different live music act performing in the large lobby every night. The night before our departure, the piano was also put in use by a talented lady pianist who enjoyed the appreciation of her devoted audience. Wi-Fi: 3.5/5 It was free and I had no problem using the internet on my laptop daily either in our room or the lobby. My wife had occasional problems connecting her phone, but they tried to helped her at the reception with mixed results. After tying it a few more times and on a couple of occasion waiting for over 15 minutes, it worked. Although far from perfect, big advancement compared to the situation a few years ago where there was only a paid internet service available on one shared desktop computer in the lobby. Staff: 5/5 Wonderful, kind, smiling, respectful people throughout the resort from the maids to the restaurant servants. Overall, it was a great experience again and if we would find another good offer, we would return the sixth time without hesitation.…
The hotel was amazing, and I have visited Cuba MANY MANY times. The staff were friendly, the food was good, and the beach was beautiful. All of the amenities we needed were provided, and honestly I don't think we could have had a better vacation here if we tried!
Nice holiday , the location is amazing and the beach is a paradise. I came with my daughter and grandchild and it was a perfect family trip. Many thanks to the manager Jorge that always is around with a smile on his face and taking care of.
We spent a week at this resort in late November 2022. We loved it. The staff was all wonderful. Our room was very bright and clean. We had towel art each day on our beds. The beach was beautiful and clean. The pools were clean and very inviting. The swim up bar was a lovely bonus. There were lots of choices on the buffet each day. The specialty restaurants were really good. It is a large resort, so lots of walking. Arletty Gonzalez Valdivia is a great manager at the resort. She is very kind and caring person and goes out of her way to help you. We will be back!
Very courteous .someone is always there to lend a hand and to make it entertaining , they are friendly and not pushy . Smaller crowd and made you feel very welcome . I would recommend any time of year