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Iberostar Selection Varadero

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Carretera Las Morlas km 17,5 Sector Punta Hicacos, Varadero 42200 Cuba
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Traveler (9891)
Pool & Beach (2357)
Room & Suite (1088)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
A 5-star establishment, this hotel is the perfect choice for a family holiday that's full of water sports, entertainment, and culinary experiences right on the seafront of Varadero beach. The hotel features very comfortable rooms and suites, plus an all inclusive accommodation package, SPA Sensations, a children's playground, Star Camp with activities for kids, water park, meeting rooms, Cigar Lounge, 5 restaurants and 5 bars, night-time entertainment with a Cuban orchestra, tennis court, spaces for weddings and many more services for your comfort. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Snorkeling
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Salon
Concierge
Shops
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
Spanish
Hotel links
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Hotel deals
8,397Reviews1,332Q+A100Room tips
Traveler rating
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Popular mentions
Where to begin? This resort was everything we could have wanted for a Cuban vacation. We were 3 rooms and 3 generations on a family vacation. The pools are amazing, cleanliness was great. Beach was a little rough, however, clean and long enough to walk for hours. Food was much better than any 4.5 star we had stayed at in Cuba before. One traveller had severe food allergies and our wonderful Chef OMAR took such good care of him, cooking his meals personally. We all relaxed in a potentially life threatening situation, as OMAR instilled such calmness and caution. Shout out to concierge Fidel and Osiel who got us set up with letters written in Spanish to show for all food consumption. Concierge staff were amazing for all of our inquiries. Evening shows were well done, very talented and they were trying so hard to please you couldn't help but enjoy yourself. Pool bartenders, were amazing, everyone worked so hard. Don't forget to praise the gardeners, they are the reason for the beauty that surrounds you. Sunwing rep never did get back to us about a major concern, after 4 days got it resolved in minutes with management. Had a wonderful trip in paradise. Spent a great day exploring Havana with Fertours. See our review for more details. I am sure that I am forgetting to mention many wonderful people who made our trip special.
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Response from ReputationOnline, Quality Manager at Iberostar Selection Varadero
Responded 4 days ago
Dear Lynda, We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Varadero
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Hotel's Favorite
This was our second trip to Cuba: way better this time! Our room was very clean but in need of an update. Food was better than expected: tasty, good variety, plentiful, but in all restaurants there were lots of flies. A la carte restaurants were OK: Gourmet at the top, Japanese at the bottom. Nightly entertainment was a hit or miss: we started our week with an excellent rock show, but everything went down from there. Singers were much better than dancers. The night disco was OK, but played only Latin hits. The majority of the guests were from South America, which somehow explains the music choice. Some hints: - If you book it from Canada, you may be offered an option called "Best Deal Room". This means a room on the ground floor, which can be great or not so good. If you insist, you may get an upper floor room, but facing the back of the resort, in buildings 11-16. - The exchange rate CUC/CAD: at the resort 64-66CUC/100CAD, at CADECA Varadero Plaza Americas 70-72, at CADECA Varadero Plaza Hicacos 68-69. It is worth going to Varadero only if you also want to visit or do some shopping. Otherwise the cost of the Varadero Beach Tour bus is 5CUC/person, which by far offsets the better exchange rate. -Best shopping: Artesan Market: at the very end of the Varadero bus. -Weather forecasts: ignore them! We freaked out before the departure, due to the awful weathernetwork.ca forecasts. In perspective, I can say that best predictors were: accuweather.com and myweather2.com. I gave this resort 5 stars not because it is a 5 star resort (it is not!), but because it is located on a heavenly beach and the Cuban people are genuinely friendly and work very hard to please tourists. Tip well! The worst part of everything have been MOSQUITOES! On the first night, I got 17 bites on one leg. Bring OFF or whatever you know and spray yourselves before you go out at night. I don't understand why the resort keeps ornamental ponds and does NOTHING about mosquitoes! We had a great time and a very relaxing week, which we spent mostly on the beach. We shall probably return.
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Response from ReputationOnline, Quality Manager at Iberostar Selection Varadero
Responded Jun 24, 2019
Dear Guest, First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future. Once more, we want you to know that your description is appreciated. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to repeat this experience for you soon. Best Regards, Quality Manager Iberostar Selection Varadero
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Excellent, this is the word for this hotel , well disdained Arabic- Latin , Spanish. Very wide and spacious, nise beaches, spa and all The room was very clean and staffed friendly and helpful We were lucky the open new Buffett and maybe because the royals will stay there everything was tasty and fresh I hope the will maintain the hotel like that Holy recommend I am a smoker of tabaco cigars and they keep as not insulated Thank you one more time for the excellent time
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Response from QualityMCuba, Quality Manager at Iberostar Selection Varadero
Responded 2 weeks ago
Dear guest, Thank you for sharing your kind impressions of our special hotel. We are so pleased we met your expectations during your stay with us. Thoughtful reviews like yours reassures us that we are heading in the right direction and we will be sure to take on board your comments. We hope to see you again soon and we trust you had a pleasant journey home. Best Regards, Quality Manager Iberostar Selection Varadero
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to whom it may concern my father is extremely ill. he payed a lot of money to come to this hotel for the food, WE WERE NOT TOLD about the buffet closure or the building works. all the sewers have been dug up and this not nice to see. 2 or 3 times there was no seats in the restaurant which is very poor. the food quality is very bad. my father was sick in the room 2 times because of the food. he is extremely upset as Cuba is his favourite country. this is not acceptable. the queues are horrendous for the food. we had to wait 20 minutes to get a plate of pasta. we feel as if this hotel has taken our money. this holiday has cost us a lot of money. the last time we stayed in this hotel it was amazing. this time it is terrible. for the past 10 years my father has been unable to eat food because of his health. the only reason we came here was for amazing food which we have not found here. we are very unhappy. the only thing that has made this trip okay was the amazing staff that you have. when we get back to London we will make a complaint and we will leave reviews on trip advisor and google to let other potential customers aware of the issues that are in your hotel. regards Louie king 1309
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Review collected in partnership with Iberostar
Response from QualityMCuba, Quality Manager at Iberostar Selection Varadero
Responded 2 weeks ago
Dear guest, We really appreciate you notifying us of your concerns related to your recent stay with us. First of all, we would like to thank you for the praise you reserved our outstanding staff. We believe they are at the heart of why our resort is so successful so we are always pleased when their efforts are acknowledged. Secondly, we are very sorry to hear about your father's poor health and wish him a speedy recovery from the whole team at Iberostar Selection Varadero. In addition, we would like to assure you that our professional chefs follow food preparation and hygiene guidelines meticulously and are also subject to regularly inspections so we are confident we serve quality meals. In addition, we appreciate our hotel is not brand new, however we take great care in its upkeep to ensure it is in perfect condition, so we regret you may not have felt this was the case during your stay. Again, we thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon. Best regards, Quality Manager Iberostar Selection Varadero
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Back again for the 30th? Time which says something. The staff here are amazing (except the Food and Beverage Manager who is either asleep, missing in action or just making some bad calls this visit.)Everyone speaks fluent English and are genuinely happy to help you. I had stayed at lots of other places. In those places the services were commiserate with tip which was expected for every service. Buffet will finish renovation November 1st! This should resolve extreme overcrowding at the buffet. There is a fuel shortage but in spite of this hotel is well supplied except as noted. Folks don’t bring your used clothes unless they are in excellent shape! Cubans are better dressed than we are. Shoes are hard to find so if you have ones that didn’t fit you but look new they are appreciative. Also unused cosmetic samples, sealed bottles of Tylenol, Advil etc. Do not give something which open or obviously used. Don’t give that in lieu of tips!!! Don’t give loonies or toonies as the banks don’t change coins!!! Maid 1 cuc per day. Bar 1 cuc per day. As I use all three bars I just tip in two per day. Breakfast 1 cuc, lunch 2 cuc, dinner 3 except in a la carte where 5 cuc is average. First time you use Concierge service 1 cuc. Subsequently in proportion to service. If you use a major bank and have a four digit pin there are two ATMs at the airport and several in town. I got a great exchange rate with my Canadian bank using the ATM at first Avenue and 34th Street. As the Atms charge a transaction fee be sure to take all you need at one time. I always take 500 CUC. Taxis and transport Officially it is 1 cuc per kilometre. Town is about 3 kilometres long. Distance to town is 10 kilometres. Therefore you should pay 10 cuc each way. There is a hop on and off bus for 5 Cuc per person per day. It comes right onto the resort. It runs from about 9am- 7pm. Normally it is every half hour but with fuel shortages hourly. The time unpredictable. On the half could be quarter after. Internet Now they give you five hours per person per room on check in - no more cards, although my cards from a previous visit worked fine. Generally it only works in the lobby and lobby bar but a few nights I had reception in my room. Rooms No change- be sure to bring 110/220 adapter for each person. You can fudge the shaving adapter in the bathroom if need be but that is one device. Adapter from gift shop was expensive and didn’t work and no refund!!!! Beautiful crisp new Snow White towels. Awesome speedy repair of over active A/C Unit! Our housekeeper was fantastic! Not just towel and drape art but seriously clean. Big bath tubs with room for two and a bidet. Separate shower. The toilet is on the other side of partition. Rooms are spacious but decor is a bit ... unusual or perhaps tired. Coffee maker in the room. Grab milk at the bar the night before. Nice little mini bar. No mini liquor bottles though... as repeat guests we got a bottle of rum and white wine in the fridge. The view out of building 20 is such lush grass but it comes at a price. It is fertilized once a week and if you got outside it is smelly on that day. A La Carte Your access varies with your package. You need to book through the concierge. This is when you ought to tip. They cannot create spaces where there aren’t any. Trust me they will book you if space is there even with no tip. They are friendly people who help with car and van rentals, reservations at downtown restaurants etc. However they have the “option” to give you three dinner tickets at a time.... Asian - surprisingly good with gari and wasabi with sushi. Might be worth mentioning your dairy allergy to get more of the tasty rolls. Mediterranean - steak and lobster yum! Actually all the items are tasty! All staff in every restaurant is amazing but these folks are my favourite. Gourmet- a tasting menu... good but book an early seating if your guy is a big eater as he might need to hit the buffet! Buffet Under renovation requiring accommodation of all guests in a much smaller space. Pizza awesome. Real bacon! Sadly no more of the unbelievable Cesar Salad from June. However staff is super slow to clear tables resulting in unreasonable waits for tables. Seems as if the bus staff is not refreshing the carts frequently enough to allow a location to clear stuff too and also the restaurant is chronically understaffed. Service when you get it lovely with a smile. Good varietyreasonable given limited space Sadly outdoors especially at lunch is assaulted by a band playing unnecessarily loudly preventing conversation.Heaven help you if get seated near there!!! Frankly they are so loud anywhere outside is band space!!! Inside is sweltering heat! If A/C is insufficient open the darn windows folks!!! Of course that would let the music in and even the Cubans don’t like it LOL!!! Shame on the Food and Beverage Manager! Repeat guests can have breakfast and lunch on a limited menu in the Gourmet. Previously this was held in the Mediterranean where they also laid out a small buffet. No buffet in the Gourmet. Please return to old system. Plus A/C either doesn’t work or isn’t turned on in Gourmet Restaurant- again shame on the Food and Beverage Manager for ruining a perk of being a multiple visit guest. Just silly change!! Bars Bartenders attentive and friendly but the bars lack basics like limes and mint 7/10 days. Unacceptable. Assistant Managers excuse garden for mint not big enough! So make it bigger!!! Limes are imported- plant some lime trees!!! Or have bartenders visit market on the way to work. Poor management by food and beverage manager again! Concierge and Front Desk Iris and Lily especially but everyone is outstanding. Laura Fidel and Yaxdixy on the concierge service are amazing. I think there are a couple of extra ones but these are the ones I know and love!!! These folks are all amazing- be sure to give a tip and small unused gift! Spa Previous spa visits were wasted money with freezing treatment rooms and staff when faced with lower back pain (sciatica) spend 50 minutes on your shoulders and no amount of prompting changes it... So if you have neck and shoulder pain and like freezing treatment rooms... the pressure is excellent and had this been my situation I would have been well satisfied. All the therapists speak perfect almost flawless English! Had Emise this time. He was careful to keep treatment room lovely and warm 24-25?celcius versus 17. Also he did spend 10/50 on my legs and lower back. Normally I might have resented it but he also gave this amazing 10 minute foot rub which surprisingly really helped with leg pain. He a lovely person. His therapeutic style is much different as he does everything from a little aroma therapy to light Shiatsu. I did feel much better after so perhaps his treatments opened my meridians. He books up early and in ten days I only managed 2 Devine appointments. Next time I will book all treatments on arrival. Had the exfoliating treatment and was under whelmed. The exfoliating preparation wasn’t gritty enough and the application was much too gentle. Also who wants to shower and come out to a room at 19 celcius. Entertainment Staff These folks are talented and work so hard. They are friendly and fun. The shows are very good. There continues to be a cultural issue where volume seems excessive and that heavy bass ruins some outdoor activities but with constant reminders volume and bass limits are respected. Beach The beach is clean and beautiful and completely vendor free. No massages on the beach... Candidly the small palapas don’t provide enough shade. So it is move the lounger every 15 minutes to chase the limited shade. Same issue at the pool. Sunwing According to their literature they take all forms of payments for their excursions. No premium is mentioned for credit cards. Trips are listed in CUC. When I tried to buy a trip they use 61 cents conversion when resort was giving 65 and bank 71 and charge 5% for using credit cards. Use anyone else’s carrier...they let you pay in CUC and no premium- Virgin, Air Canada,Air Transat. Really a rip off money grab!!!!
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Response from QualityMCuba, Quality Manager at Iberostar Selection Varadero
Responded 3 weeks ago
Dear guest, Thank you for making Iberostar your hotel of choice for your recent holiday. Your review is another incentive for us to continue working in a positive and motivated fashion to give our absolute best so our guests feel as comfortable as you did. We would like to express our appreciation for your helpful feedback and we will certainly make sure it is brought to the attention of the appropriate departments. We thoroughly appreciate the importance of such details as they assist us in our quest to provide our guests with the very best experiences during their stay with us. We would also like to take this opportunity to thank you for your loyalty and to say that we very much look forward to your next visit. Best Regards, Quality Manager Iberostar Selection Varadero
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PRICE RANGE
$219 - $539 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar varadero hotel varadero, iberostar cuba, iberostar varadero cuba, varadero iberostar
FORMERLY KNOWN AS
Iberostar Varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
386
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Frequently Asked Questions about Iberostar Selection Varadero
Which popular attractions are close to Iberostar Selection Varadero?
Nearby attractions include Varadero Beach (1.2 miles), Cueva de Ambrosio (0.3 miles), and Varahicacos Ecological Reserve (4.2 miles).
What are some of the property amenities at Iberostar Selection Varadero?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Varadero?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Varadero?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Varadero?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Varadero?
Conveniently located restaurants include Restaurant La Arcada, Xanadu, and La Panchita.
Are there opportunities to exercise at Iberostar Selection Varadero?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Varadero have an airport shuttle?
Yes, Iberostar Selection Varadero offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Varadero?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Varadero offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Iberostar Selection Varadero?
Many travelers enjoy visiting Cueva de Ambrosio (0.3 miles).