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Paradisus Princesa Del Mar Resort & Spa
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Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (24) Pool & Beach (2332)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Princesa Del Mar Resort & Spa
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 89 hotels in Varadero
Location
Cleanliness
Service
Value
Travelers' Choice
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed for adults only over 18. The property houses 630 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this paradise, recommended for weddings, honeymoons, incentive trips and spa/wellness.
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Full view
Property amenities
Free parking
Internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Secured parking
Hot tub
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Billiards
Bowling offsite
Entertainment staff
Evening entertainment
Fishing
Table tennis
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Waxing services
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Infirmary
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
French, Russian, Spanish, German
Location
Full view
Contact
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Getting there
See all nearby hotels
8,222Reviews957Q+A100Room tips
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Popular mentions
This resort is a 5 star but I wouldn’t, give it that good a rating. My first impression was terrible, I arrived in cuba at 10:30 a.m. , the resort about 11ish and didn,t get my room until 4 p.m. There was no storage area for your carry on or valuables, no change area if you wanted to swim or just put on shorts etc. At least we weren’t,t offered any. Like Cuba tho, return guests got their rooms right away . I was pissed because I was beat, up since 2:15 a.m. There were two couples who had returned here 8 or 9 time, astounded me. Getting here you pass at least a dozen nicer resorts. The rooms and buildings were adequate , nothing too fancy . The best part were the maids. Our was Yaneisi and she looked after us well. We were supposed to get beer every day, but it was never there so if I told her she would have the guy there in 10 minutes. If we needed towels she had them. my remote broke down , she fixed it. I hope she and the other girls are all doing well. It was a cool and windy week so not that great anyway. We spent our time at the pool because it was too cool and windy at the beach. this resort is pretty far up the peninsula so you maybe get a lot of ocean wind. The food was good, same old, same old tho. the chinese Japanese a la carte was good, but way too much food. The best part was my chum who sat beside a woman who was pretty loaded so he ended up with rice all over him. We enjoyed the company and the laughs. All in all, I personally wouldn’t,t go back here because there are a lot of resorts in Veradero that I consider to be nicer, but obviously some people like it. So buyer beware.…
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip: I stay on the ground level because my knees are shot.
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Helpful
First trip out of the country in almost 10 years. Paradisus Princessa del Mar is truly a great resort. Great experience for a first timer in Cuba. There is a server named Jacqueline. I believe you can find her at the 24hr bar or usually in the dining hall. Trust me she is the sweetest and one of the kindest on the resort. If anyone deserves ur trips, it's her. Hope ur doing good Jacqueline, thank u for making my stay at the resort amazing!
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Date of stay: November 2019Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from Director General Paradisus Princesa del Mar, General Manager at Paradisus Princesa Del Mar Resort & Spa
Responded Oct 20, 2020
Dear InternationalView Thank you very much for trusting in Paradisus Princesa del Mar again to enjoy your holidays. I would like to tell you that always it is a pleasure for the staff to host you in our hotel. We appreciate your kind words about your experience in our hotel; opinions such as yours help us to carry on working every day with enthusiasm and illusion. We hope to see you again having another fantastic holiday with us. Warm regards, Managing Director. Paradisus Princesa del Mar.
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We stay in Royal service section Arletys was our personal assistant and she made the stay memorable the costumer service was exceptional. I'll be going back as soon this Covid situation is over. I'll recommend it 100%
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Date of stay: February 2020
1 Helpful vote
Helpful
Response from Director General Paradisus Princesa del Mar, General Manager at Paradisus Princesa Del Mar Resort & Spa
Responded Oct 20, 2020
Dear Cruiser28936551446 Firstly, we would like to thank you for the time taken to write us on TripAdvisor. It was very pleasant to know you enjoyed our staff service and asistance and our exlcusive Royal Service ; it’s a pleasure to know the service provided from our team was excellent, please be assuring we are passing your comment to them and they will be glad to receive. We are looking forward to welcome you back in our Little Caribbean Paradise next year. Sincerely, Managing Director. Paradisus Princesa del Mar.
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We spent two weeks at this resort from February 27 2020 to March 12 2020. This resort is tired and rundown. There was no hot water for the first four days and no wine, We were expected to buy wine. One morning there was no coffee in the dining room. The food is absolutely terrible even in the specialty restaurants. At lunch and dinner, there was an assortment of mystery stuff on the steam tables and the cooks prepare meat to a leather quality. The only meal they do not ruin is breakfast and even then you have to cook the bacon some more. The whole resort needs maintenance and an uplift. There were a lot of amenities which which were not working such as the hot tub. They have done some repairs on the cheap such as patching a roof with two different shingles. On the beach, the lifeguards spend their time in a shack by the bar and pay no attention to people in the water. This is, at best, a three star resort. We will never return and we will actively deter anyone from going there.…
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Date of stay: February 2020
Value
Service
Sleep Quality
2 Helpful votes
Helpful
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Jun 4, 2020
Dear musquodobit I am truly disappointed to read your Tripadvisor review; I appreciate and take every guest comment seriously as this provides me the information. Our guests are our first priority and it is disappointing that you did not get the experience that meets yours or our own expectations. Per your comments, I held a meeting with department heads to study all the points you remarked us and improve all these aspects. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. In our effort to improve the level of our services, we put the utmost interest in our guest´s opinion and we understand that this is the most effective way of detecting our areas of improvements. Thank you very much again for your feedback. We hope to see yo again in our hotel, you will how we have been get better. Kind regards Managing Director. Paradisus Princesa del Mar.
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Arriving at the hotel we were not greeted by anyone and when I got to the desk to check in the worker complained he was the only one working the desk and that he is always overworked.Instead of checking us in he asked to hold onto our passports until he had time to get out our rooms sorted. Not a good feeling to hand off your passport to someone you don’t know in another country. After checking in we found out there was no hot water or warm for that matter and that lasted for 4 days after numerous complaints. No wine at dinner and was shocked we had to pay for any premium alcohol. First resort in Cuba that when it says it is all- inclusive it’s NOT. Most staff members seemed like they didn’t want to be working there. Evening entertainment lacked. Not enough seating area in the lobby bar. Beach was NEVER groomed in the week I was there so to get into the ocean you had to step over mounds and mounds of seaweed. Food was sub par. I’ve had better at 4 other resorts I have stayed at in Cuba. I will never be returning to this hotel in Cuba. Huge disappointment over all.…
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Date of stay: March 2020Trip type: Traveled with family
Helpful
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Jun 4, 2020
Dear Jan84ice Thank you for sharing your review. I am truly very disappointed to read we have not exceeded your expectations. I wish to apologize on behalf of the entire team. We had some problems with the hot water, technical services team was working on it amd they solved the problem, I am apologize for that. We take note about the items regarding our facilities and service and will study every one of your comments in order to check them. We will learn over them. In our effort to improve the level of our services, we put the utmost interest in our guest´s opinion and we understand that this is the most effective way of detecting our areas of improvements. Thank you for your feedback and please accept my apologies. We hope to have a second opportunity to serve you in the near future. Sincerely, Managing Director. Paradisus Princesa del Mar.
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ALSO KNOWN AS
paradisus princesa del mar hotel varadero, paradisus princesa del mar resort and spa, paradisus princesa del mar resort & spa, paradisus princesa del mar varadero, paradisus princesa varadero, princesa del mar
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
630
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Claim Your Listing Frequently Asked Questions about Paradisus Princesa Del Mar Resort & Spa
Which popular attractions are close to Paradisus Princesa Del Mar Resort & Spa?
Nearby attractions include Varadero Beach (3.0 miles), Cueva de Ambrosio (2.0 miles), and Plaza Las Morlas (0.3 miles).
What are some of the property amenities at Paradisus Princesa Del Mar Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Princesa Del Mar Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Princesa Del Mar Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Princesa Del Mar Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Princesa Del Mar Resort & Spa?
Conveniently located restaurants include La Panchita, Kike-Kcho, and La Laguna.
Are there opportunities to exercise at Paradisus Princesa Del Mar Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Princesa Del Mar Resort & Spa have an airport shuttle?
Yes, Paradisus Princesa Del Mar Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Princesa Del Mar Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Princesa Del Mar Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Princesa Del Mar Resort & Spa?
The staff speaks multiple languages, including Spanish, French, German, and Russian.