Paradisus Princesa Del Mar Resort & Spa
Autopista Sur Carr. Las Morlas Km 19.5, Varadero 42200 Cuba
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Pool & Beach (2800)
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About
4.0
#12 of 29 all-inclusives in VaraderoLocation
4.5
Rooms
4.2
Value
4.0
Cleanliness
4.3
Service
4.2
Sleep Quality
4.2
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed for adults only over 18. The property houses 630 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this paradise, recommended for weddings, honeymoons, incentive trips and spa/wellness.
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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Airport transportation
Business Center with Internet Access
Secured parking
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Billiards
Bowling offsite
Entertainment staff
Evening entertainment
Fishing
Table tennis
Board games / puzzles
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Minibar
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Luxury
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Autopista Sur Carr. Las Morlas Km 19.5, Varadero 42200 Cuba
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Juan Gualberto Gomez Airport
22.4 mi•
See all flights
Rental Cars
14 Restaurants
within 5 miles
Reviews
4.0
10,819 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At Paradisus Princesa Del Mar Resort & Spa, while the friendly staff and vibrant atmosphere receive commendations, opinions on value and amenities vary. Many guests feel the experience doesn't quite match the premium price due to service hiccups and amenities falling short.
Room evaluations are mixed, with some finding them spacious and clean, while others note cleanliness issues and dated decor. The beachside location is generally a hit, although some comments suggest the beach could be better maintained.
Location
Beachfront
Atmosphere
Lively
Rooms
Inconsistent
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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10,819Reviews1,090Q+A100Room tips
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Detailed Reviews
It is our fifth year at Princess del Mar Royal Service. You can’t beat the location in Varadero. Its beautiful, walkable, clean, well maintained beaches stretch for miles. I love the size and quieter intimacy of the layout of the rooms and the Energy bar on the Royal Service side as well as entertainment which tends to be quieter. ( I did miss the water ballet this year though) If you want a livelier more upbeat change of pace one can always wander over to the other side of the resort to the lobby bar and the open square for entertainment and dining.
Aside form it’s fabulous location, it’s the warm efficient staff that make the resort. Our butler Jasnivy welcomes us like returning family. She goes above and beyond to ensure we have a smooth carefree stay at the resort, arranging taxis, tours and anything we might need. I look forward to my daily check in with her and of course my daily hug.
We started every day with a big smile and greeting from Janetsy our server at the poolside buffet. She was always very courteous, quick and accommodating with especially with the coffee first thing the morning. Throughout the day I would see her diligently and efficiently working outside always with a smile on her face. It was a pleasure to see Janetsy every morning.
So many people worked tirelessly throughout the day to ensure our vacation was the best they could make it ; from the lady who smiled and sang while cleaning around the outside of the buffet, bar and the pool deck, to the pool bar staff Marlene and Ana, to the Energy bar staff Virginia and Aida and the staff who daily ensured the pool was spotless. Restaurant staff at the Hilltop Belkys, Niebys and Yarian and at the Marsaille staff Michell, Maggy and Fernando, my favourite places to eat, were accommodating and efficient, making sure any dietary needs were met ensuring everyone’s safety.
There were shortages at the resort this year over which staff had no control but there was always more than enough good food to eat and staff did their best with service to overcome these shortages and this made the vacation as well as the wonderful location.
Aside form it’s fabulous location, it’s the warm efficient staff that make the resort. Our butler Jasnivy welcomes us like returning family. She goes above and beyond to ensure we have a smooth carefree stay at the resort, arranging taxis, tours and anything we might need. I look forward to my daily check in with her and of course my daily hug.
We started every day with a big smile and greeting from Janetsy our server at the poolside buffet. She was always very courteous, quick and accommodating with especially with the coffee first thing the morning. Throughout the day I would see her diligently and efficiently working outside always with a smile on her face. It was a pleasure to see Janetsy every morning.
So many people worked tirelessly throughout the day to ensure our vacation was the best they could make it ; from the lady who smiled and sang while cleaning around the outside of the buffet, bar and the pool deck, to the pool bar staff Marlene and Ana, to the Energy bar staff Virginia and Aida and the staff who daily ensured the pool was spotless. Restaurant staff at the Hilltop Belkys, Niebys and Yarian and at the Marsaille staff Michell, Maggy and Fernando, my favourite places to eat, were accommodating and efficient, making sure any dietary needs were met ensuring everyone’s safety.
There were shortages at the resort this year over which staff had no control but there was always more than enough good food to eat and staff did their best with service to overcome these shortages and this made the vacation as well as the wonderful location.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Loved the pool side swim up rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Mar 6, 2020
Dear megantorfe We thank you very much for choosing Paradisus Princesa del Mar to stay and for sharing your experience with the broader TripAdvisor community. It is wonderful to hear that you had a nice stay at the hotel and that you found our staff excellentl. Rest assured that your generous words of praise will be certainly shared with our colleagues in particular with the ones you mention. We very much look forward to the pleasure of welcoming you back in the not too distant future. With kindest regards, Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A trip to Cuba is what you make of it. If you arrive with a poor attitude, chances are you're going to have an unfavorable experience.
We stayed in the regular area in building 4 on the 2nd floor. The resort was nice. We had a comfortable, clean room with a hot shower any time of day. Our fridge wasn't stocked with beer but we did get a big bottle of water each day. There were extra pillows and blankets and our air conditioning worked. It was also nice to open balcony door and let fresh air in because otherwise the room could smell musty.
The food in Cuba is ok, it's actually better than I expected. For breakfast you can have a fresh omelette made for you with vegetables and cheese, or fried eggs. There is usually a small line up, but worth the wait. The snack bar is a great option for food too, they sometimes run out of items but you can always get something to eat at any hour there. We tried ordering room service one time, but that is not a great option because you will be waiting for a lot longer than you expect.
Reuben, who we booked our a la carte meals with was a great guy and provided exceptional recommendations for in town restaurants too. We enjoyed steak and lobster at Varadero 60 for around 20 CUC each! We also had amazing food at the Waco Club restaurant in town too. The Japanese a la carte was a fun experience and the food was good. We also enjoyed dinner at the Hilltop restaurant and Miramar restaurant.
We met some amazing people on this trip. Orestes, Yolexi and Barby at the pool bar...you guys made this trip extra special and always put a smile on our faces and provided excellent service! Yusmila and Luis Daniel at the Piano bar, you both were amazing too!
The hotel concierge person seems only interested in assisting you with upselling the Royal service and is no help when it comes to providing you with help with any other concerns you may have. He will record your room number to make you believe he will make things happen, but he's not your guy!
The beachfront is amazing! There are plenty of chairs and the water is turquoise blue and refreshing. If the weather is rough, sometimes jellyfish can wash up, so keep that in mind. Bring extra sunscreen, we went through three spray bottles. Also, bring bug spray because there are mosquitos in the morning and evening.
We stayed in the regular area in building 4 on the 2nd floor. The resort was nice. We had a comfortable, clean room with a hot shower any time of day. Our fridge wasn't stocked with beer but we did get a big bottle of water each day. There were extra pillows and blankets and our air conditioning worked. It was also nice to open balcony door and let fresh air in because otherwise the room could smell musty.
The food in Cuba is ok, it's actually better than I expected. For breakfast you can have a fresh omelette made for you with vegetables and cheese, or fried eggs. There is usually a small line up, but worth the wait. The snack bar is a great option for food too, they sometimes run out of items but you can always get something to eat at any hour there. We tried ordering room service one time, but that is not a great option because you will be waiting for a lot longer than you expect.
Reuben, who we booked our a la carte meals with was a great guy and provided exceptional recommendations for in town restaurants too. We enjoyed steak and lobster at Varadero 60 for around 20 CUC each! We also had amazing food at the Waco Club restaurant in town too. The Japanese a la carte was a fun experience and the food was good. We also enjoyed dinner at the Hilltop restaurant and Miramar restaurant.
We met some amazing people on this trip. Orestes, Yolexi and Barby at the pool bar...you guys made this trip extra special and always put a smile on our faces and provided excellent service! Yusmila and Luis Daniel at the Piano bar, you both were amazing too!
The hotel concierge person seems only interested in assisting you with upselling the Royal service and is no help when it comes to providing you with help with any other concerns you may have. He will record your room number to make you believe he will make things happen, but he's not your guy!
The beachfront is amazing! There are plenty of chairs and the water is turquoise blue and refreshing. If the weather is rough, sometimes jellyfish can wash up, so keep that in mind. Bring extra sunscreen, we went through three spray bottles. Also, bring bug spray because there are mosquitos in the morning and evening.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Feb 6, 2020
Dear TavelHappy2020 Thank you very much for writing us your review and giving us your valuable opinion about your vacation in our hotel Paradisus Princesa del Mar. I am very glad that all in all your liked our hotel and you enjoyed your time off!. Thank you very much for your opinion again. You are always welcomed in Paradise. Sincerely, Managing Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My husband and I stayed at the royal service side from Feb 17 to 27th. This is our 10+ time we have stayed at the resort. We love this resort! the staff is amazing, grounds and pools are beautiful, the beach and ocean is stunning. We always return to this resort because we love Cuba and this resort feels like home to us. The food in Cuba can sometimes not be the best, but guests have to understand that it is difficult for Cuba to get certain things because of the imbargo, but my husband and I always find something good to eat! The breakfast and lunch on the Royal side is very good! We always had lunch on the pool side patio where Margariita made us fresh pizza to our liking every day. If we wanted different toppings we just went over to the Miamar restaurant and got a plate of whatever we wanted, like smoked salmon, and took it over to the pool side patio and Margarita would make the pizza for us! she would cook on the grill what ever meat you liked as well! we had a yummy bar b q pork chop one day! The pool bar staff is amazing! Marlene and Annarays are totally amazing! always a smile and never did we have to ask to have our drinks filled. Our butler Arletys is as always awesome! she went out of her way to make sure our room was beautiful on our arrival and she kept on top of everything we needed. Thank you to our maid Marlen, she kept our room sparkling clean everyday and the room always smelled fresh and she was so pleasant to talk to each morning! The pool guys keep the pool beautiful and alway help out with getting you set up around the pool in the morning. All the staff at the resort are wonderful! The bed was very comfortable and the pillow service is awesome! My husband and I each had a big body pillow and two comfy feather pillows.
Our only big complaint, which we are hoping will be rectified is the wine situation. There was no white, red or sparkling wine available unless you purchased, which we would not do because it was to expensive and we should not have to do so at an all inclusive! We understand this was not the fault of the staff, we blame the people at the top, Melia! they need to be aware of the problem and make sure that there is alway enough wine for guests! We have never encountered this problem at the resort in the past, so this was disappointing for us. We spoke to other travellers at the airport when we were leaving and all other resorts in Cuba seemed to have wine. So please Paradusis have this fixed before our next return in September! Other than that we love all of you and the resort so we will be back and we will recommend to family and friends!
Margaret and Antonio Canestraro Tonront ON
Our only big complaint, which we are hoping will be rectified is the wine situation. There was no white, red or sparkling wine available unless you purchased, which we would not do because it was to expensive and we should not have to do so at an all inclusive! We understand this was not the fault of the staff, we blame the people at the top, Melia! they need to be aware of the problem and make sure that there is alway enough wine for guests! We have never encountered this problem at the resort in the past, so this was disappointing for us. We spoke to other travellers at the airport when we were leaving and all other resorts in Cuba seemed to have wine. So please Paradusis have this fixed before our next return in September! Other than that we love all of you and the resort so we will be back and we will recommend to family and friends!
Margaret and Antonio Canestraro Tonront ON
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Royal Service room are quiet and have very comfortable beds and pillows
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Mar 4, 2020
Dear tccanestraro Thank you for the feedback. We are pleased to hear that you had an excellent stay with us. We appreciate your lovely comments about the service and friendly staff. Your words are so kind and having shared them with my colleagues I can assure you that they have given the entire team a great boost. They all join me in thanking you for sharing your appreciation with us. I would like to mention that fortunately we have now all type of wine thankfully in all restaurants. Looking forward to welcoming you again here at Paradisus Princesa del Mar Sincerely General manager hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back from this resort. This is nowhere near a 5 star. Unless you’re on the royal side.
The food was edible, drinks were watered down, no beer in the fridges, had to fight to get water. The a/c never worked in our room, I called the customer service line they said they were sending someone, never came. I shut it off for a day and turned it back on finally worked, then the maid came in and turned it off again. The piano bar was great , so was the cigar bar, Victor, Laura and Larissa were great servers. The “gift” shop if you want to call it that was terrible, over priced. They are a very unorganized resort that needs a lot of improvement. The entertainment at night was good if you could find a seat. The lobby bar was terrible couldn’t make drinks to safe their lives. A gong show to book al a cartes. The snack bar when we arrived was horrible, could only get beer to drink, ham and cheese, tuna or a pork sandwich. They ran out of beer one day, never any wine, no cola one day.the beef was like eating rubber. You wait for an hour sometimes for an omelette the grill people were very slow. One gal was really good and fast but didn’t work every day. The only good thing about the food was the fresh pears, apples and the desserts and fresh bread. The toasters sucked tho.The Japanese al a carte was great. The Chinese was terrible the beef was rubber, the best part of that al a carte was the cake they made for my fiancé’s birthday. The cafe by the beach was good they cooked hot dogs on a grill type thing but weren’t always available. Never any ketchup, mustard.you were lucky if you could find HP sauce, no salad dressing except for oil.i get it we are in Cuba but honestly we stayed in Varadero last year at a different resort and it was amazing compared to this one. I heard a couple talking to another couple about the French al a carte and said they cancelled because they heard so much negativity and went to the buffet instead. Needles to say we will not be back to this resort or recommend it to any of our family or friends.
The food was edible, drinks were watered down, no beer in the fridges, had to fight to get water. The a/c never worked in our room, I called the customer service line they said they were sending someone, never came. I shut it off for a day and turned it back on finally worked, then the maid came in and turned it off again. The piano bar was great , so was the cigar bar, Victor, Laura and Larissa were great servers. The “gift” shop if you want to call it that was terrible, over priced. They are a very unorganized resort that needs a lot of improvement. The entertainment at night was good if you could find a seat. The lobby bar was terrible couldn’t make drinks to safe their lives. A gong show to book al a cartes. The snack bar when we arrived was horrible, could only get beer to drink, ham and cheese, tuna or a pork sandwich. They ran out of beer one day, never any wine, no cola one day.the beef was like eating rubber. You wait for an hour sometimes for an omelette the grill people were very slow. One gal was really good and fast but didn’t work every day. The only good thing about the food was the fresh pears, apples and the desserts and fresh bread. The toasters sucked tho.The Japanese al a carte was great. The Chinese was terrible the beef was rubber, the best part of that al a carte was the cake they made for my fiancé’s birthday. The cafe by the beach was good they cooked hot dogs on a grill type thing but weren’t always available. Never any ketchup, mustard.you were lucky if you could find HP sauce, no salad dressing except for oil.i get it we are in Cuba but honestly we stayed in Varadero last year at a different resort and it was amazing compared to this one. I heard a couple talking to another couple about the French al a carte and said they cancelled because they heard so much negativity and went to the buffet instead. Needles to say we will not be back to this resort or recommend it to any of our family or friends.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Feb 19, 2020
Thank you Tlj1976, for taking the time to write your review. I feel however, that it is a shame that you did not bring any this issue to my attention during your holiday. The management and the customer service are around daily to handle any concerns and rectify any problems. It would never be our intention to make guests feel uncomfortable during their stay and it is clear that we have let ourselves down on this occasion. Thank you for your feedback and please accept my apologies. I do not want to lose hope to have the privilege and the pleasure of welcoming you back again, and we will keep working hard in all aspects for our guest’s satisfactory and really enjoying Paradisus PRincesa del Mar hotel and vacation. Because our main objective is to offer the best service to all our guests, and reach your expectations about an enjoyable and unforgettable holiday. Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was not my first time in Cuba, although the last time was at a family resort and was about 10 years ago. My experience at this resort was not stellar. Most of the staff were definitely very kind, especially Yumila and Luis in the Piano Bar. This was by far the best place to sit in the evening to enjoy some music and great drinks and wonderful service. Some air conditioning in the Piano bar would have been nice, definitely had many people leave due to how hot it was in there but we stayed. The pianist, sorry I don't remember her name, was amazing. Guests were in encouraged to sing karaoke and she also sang and had an amazing voice.
Had no hot water for 3 days and no answers from any staff as to why or when it would be turned back on. This was quite frustrating!! The room was not cleaned very well throughout our stay, we seemed to get fresh towels but the used ones were never taken. Other guests made comments of not getting fresh towels, perhaps it was because we had them all. The bar was not stocked every day so it was a hit and miss on that.
The Oriental restaurant for the a la carte was absolutely terrible. The staff were terrible, we didn't even get drinks, the food took over an hour to come and then the food was awful!!! The Japanese was by far the best meal we had and was very entertaining.
Of course the beach is amazing and the pools were kept very clean. We did take advantage of the free scuba diving. Many guests didn't seem to know about this but it was definitely worthwhile. This was my first time scuba diving and the instructor was very professional and spoke english very well so he was very easy to understand. He could be quite funny at times as well. All the staff at Giovata were supurb.
The service and staff at the buffets were good, food there was good as well and the chefs were always pleasant while cooking for you. Service at the pool was also quite good.
I have to say that I am not so sure I would recommend this resort to family and friends :-(
Had no hot water for 3 days and no answers from any staff as to why or when it would be turned back on. This was quite frustrating!! The room was not cleaned very well throughout our stay, we seemed to get fresh towels but the used ones were never taken. Other guests made comments of not getting fresh towels, perhaps it was because we had them all. The bar was not stocked every day so it was a hit and miss on that.
The Oriental restaurant for the a la carte was absolutely terrible. The staff were terrible, we didn't even get drinks, the food took over an hour to come and then the food was awful!!! The Japanese was by far the best meal we had and was very entertaining.
Of course the beach is amazing and the pools were kept very clean. We did take advantage of the free scuba diving. Many guests didn't seem to know about this but it was definitely worthwhile. This was my first time scuba diving and the instructor was very professional and spoke english very well so he was very easy to understand. He could be quite funny at times as well. All the staff at Giovata were supurb.
The service and staff at the buffets were good, food there was good as well and the chefs were always pleasant while cooking for you. Service at the pool was also quite good.
I have to say that I am not so sure I would recommend this resort to family and friends :-(
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Date of stay: February 2020
Value
Location
Service
Room Tip: We were in building 3 and this was a good location, very close to the beach a good restaurant for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Mar 2, 2020
Dear CanTraveler75 Thank you very much for having your holidays for at Paradisus Princesa del Mar First of all I want to apologize that you are so disappointed with the hotel I am very sorry that during your stay you experience so many flaws in our hotel and in the work of our staff at Bamboo Restaurant. All your comments and suggestions are taken into account by me and by all our managing staff in different departments to improve all aspects. We have a difficult issue with the hot water pipes system, and we were around 2 and a hald day with hot water unexpected situation, which has been already fixed. Anyway we thank you for your critical review which will help to improve our service at the hotel in different departments. We still hope that you will return to our hotel and the next time you will not be disappointed and as we have the opportunity to renew your confidence Sincerely General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third visit to this resort. In the past we loved it. We had always heard complaints from people from other resorts about the lack of different food and condiments. This time arond we found this 5 star resort to be worse that 3 star resorts we have visited. The room mini bar was never filed unless I called and asked. We never knew when the room was going to be cleaned, we would return at three PM thinking we could relax only to have someone knock on the door and say sorry we will be back. Some bars didn't have wine others no beer and still others no ice. This was the first time we experienced going to a restaurant only to be told they didn't have half the item on the menu. When you did get your order there wasn't any condiments including salt. We ordered an omelette with toast only to get a plain omelette with toast with no butter no jam and nothing else. The staff as always was great but they only had so much to work with. Then at the airport checking in was a nightmare the baggage system stopped working and the power kept going out. The staff just joked and laughed in Spanish and didn't give us any updates. This was enough for us to rethink if we would return to Cuba after seven visits.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Ask above ground to avoid bugs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Feb 11, 2020
Dear gord_1812 Thank you so much for posting your review on TripAdvisor and thanks to chose our hotel for your vacation in Cuba. I read carefully your comments and I took notes about some points of your review, the things you liked and the things you was a bit dissatisfied. Our customer service philosophy is to make the guest’s experience enjoyable, we will keep working hard for our guest’s satisfactory, and we will try to do our best for your next visit. It would be such a pleasure to welcome you back in the very near future. Sincerely, Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our experience was fantastic at this resort. People have to remember Cuba is a third world country and in my estimation this resort tries their very best with what they have. The food is basic but never went hungry, a la cartes not bad, we liked the French, Italian and Japanese the best. We stayed on the regular side which we heard from royal guests the upgrade isn't worth it. Our towels were replaced when needed, mini bar stocked when needed, never a problem finding chairs on the beach or at the pool. Staff very accommodating and smiles everywhere! Only negative I can think of was no hot water on one occasion and not a big deal. Fantastic bar service at the pool, we didn't even have to ask wait staff for our drinks of choice, shout out to them for Sure. All in All, yes I would return in a heartbeat! Special thanks to Mari, community manager went above and beyond to make sure we had everything we needed. She is the biggest asset to this resort! Thanks for a wonderful stay!
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Mar 30, 2020
Dear barb0299 Thank you for your review for your recent stay with us. We were absolutely delighted to read that you had a great stay with us. Your comments have been shared with the team and they are happy that they contributed to this great experience. Thank you again for the review, we look forward to welcoming you back to the hotel again very soon. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The grounds were nice enough, food is what you would expect from a Cuban resort. Service was great with 70% of the staff, the others are in the wrong line of work! Racket club coffee was great :) Main buffet waiting staff on the outdoor patio was exceptionally friendly. Started off rough with a broken king size bed. They traded the room for two twin size beds which isn’t what I paid for. However, the new room didn’t smell like mildew/mold, which made it much easier to breath. There are two outdoor hot tubs - one was empty all week, the other one was filled with slimy green water. Hot tubbing would have been fun!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Feb 24, 2020
Dear Marshalltax We would like to thank you for your comments, as a service oriented company, our guests' observations are vital to our improvement. It is thanks to your comments, that we can improve our service with the goal of improving guest’s stay satisfaction. Allow me to apologize that what you experienced did not meet your standards or our own. Please know your feedback will be reviewed by our management team so that we may find ways to make improvements. We truly hope that you will consider a future stay so that we may provide you with a stay you have known the hotel of and the true experience you deserve. We remain at your service for whatever you might need. Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good first...The rooms were clean spacious and comfortable, when we asked for more towells (the hotel had run out of clean ones), the maid did remember . some hours later to bring them to us. The grounds are beautiful, the facilities, particularly the gym and the tennis courts were very good. The tennis pro, gave me a coaching session and then played double with me and another couple, when he couldnt one day he arranged for someone else to. Most of the staff worked hard a particular mention to the piano bar, the reception staff and the room maids. The water aerobics was fun thanks to the instructor. Now the not so good, as I mentioned earlier the Hotel did not have enough towells, 3 days (out of 6) they left us only 2 and when we called for more we were told we had to wait for them to come back from laundry. Most of the negatives are food/resaurant related, so if you like to eat on holiday do NOT come here. Only 2 mornings out of 6 there was butter at breakfast, when we asked we were told they had none. The second evening we ate at Miramar, my husband had beef, it was so tough and full of grissle he couldnt eat it (and he can it anything, normally), when he told the waitress how bad it was she said "I know". It was almost impossible to get a cup of tea at breakfast, by the third morning we started drinking coffee. The service in the bars was very slow (not the fault of the staff, but lack of staff), one evening in the piano bar we waited 27minutes as the staff have to serve outside as well as in the bar. The buffet was basically the same every day, and the food that should have been hot/warm was cold. At breakfast the only cereal (in an adults only resort) was Nestle chocolate covered ball things! The queue at the 2 omlette stations at breakfast was long, normal wait time 15-20mins, I think the queue was so long because it is the only way to get hot food. The most unbeleivable thing of all was that they ran out of red wine , an all inclusive with no red wine, day 1 we had red wine with dinner, days 2-4 none, I told the manager in the restaurant it was unacceptable to which he replied we might have some tomorrow, then day 5 they had red wine again, day 6 no red wine. This COULD be a lovely hotel, but until they make some serious changes I would say do not waste your money by staying here.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Mar 4, 2020
Dear 197ElliotM Thank you for taking the time to share your experience at Paradisus Princesa del Mar with the TripAdvisor audience. I am ever so sorry that what you experienced with us was so below your expectations you felt like rating us 2 star. I have, as I always do, taken your comments on board and will make sure they are addressed accordingly. The team and I work hard to make sure every guest has the most enjoyable and memorable holiday but in your particular case I guess we ‘dropped the ball’ and I can only once again sincerely apologize for that. As it is clear from your post we shall not be seeing you again the team at Paradisus Princesa del Mar and I wish you an amazing year and all the best with your future travel endeavors. Best regards, Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have travelled to Cuba previously so know what to expect. Booking a 5 Star adult resort we expected a 3 star experience based on other destinations. At the present moment this star rating is very misleading.
So many issues at the present time, room a/c problems, TV doesn’t work, hot water limited ,no Sink plug, mini bar not restocked . 24 hr snack bar without options , easier to ask what do you have . Pizza cafe without Pizza majority of the time and if it was a available they ran out quickly. Food at buffet was very poor the majority of the time, no butter, shortage of plates, disorganized and not a pleasant experience at all. Booking the speciality dining was a nightmare, people lined up for 2 hours. When you did get a booking the restaurants were out of many of the choices and no wine. Speaking or wine how does so called 5 Star resort have no wine for 5 says. Ran out of beer and coke in certain bars. Service at Lobby Bar worse I have even encountered, staff visited with each other or played on cell phones .Tipping didn’t seem to help. The pool and beach bar started using the cheapest quality 4oz plastic glasses I ever seen, unacceptable when they had good heavy plastic the first couple of days.
We talked with people staying at other resorts and they were not experiencing this issue. They even had real hamburgers not ham burgers ,
We travel frequently and this is the first time I have ever written a review. Our maid was a gem and the staff at piano bar was excellent . I would recommend not visiting this resort until it gets its issues resolved. Could be a great place .
So many issues at the present time, room a/c problems, TV doesn’t work, hot water limited ,no Sink plug, mini bar not restocked . 24 hr snack bar without options , easier to ask what do you have . Pizza cafe without Pizza majority of the time and if it was a available they ran out quickly. Food at buffet was very poor the majority of the time, no butter, shortage of plates, disorganized and not a pleasant experience at all. Booking the speciality dining was a nightmare, people lined up for 2 hours. When you did get a booking the restaurants were out of many of the choices and no wine. Speaking or wine how does so called 5 Star resort have no wine for 5 says. Ran out of beer and coke in certain bars. Service at Lobby Bar worse I have even encountered, staff visited with each other or played on cell phones .Tipping didn’t seem to help. The pool and beach bar started using the cheapest quality 4oz plastic glasses I ever seen, unacceptable when they had good heavy plastic the first couple of days.
We talked with people staying at other resorts and they were not experiencing this issue. They even had real hamburgers not ham burgers ,
We travel frequently and this is the first time I have ever written a review. Our maid was a gem and the staff at piano bar was excellent . I would recommend not visiting this resort until it gets its issues resolved. Could be a great place .
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectorGParadisusPM, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Feb 19, 2020
Dear Compass496387 Thank you for your review. First of all, I would like to thank you having taken some of your valuable time to give us your review about your stay on Tripadvisor. I have carefully read your comments about your rest in our hotel, what impressions the hotel left for you, what you liked and what made you disappointing. Our Chefs are always in a continuous research to provide our guests with the ultimate culinary experience and it is with great concern I read we were not able to achieve this during your stay. We have passed on your comments to our Executive Chef in order to take the proper measures and avoid this discontent from occurring with any of our guests. In our effort to improve the level of our services, we put the utmost interest in our guest´s opinion and we understand that this is the most effective way of detecting our areas of improvements. It is nice to know that you liked our team and the cleanless of your room. Thank you very much again for your feedback. We hope to see yo again in our hotel, you will how we have been get better. Kind regards, Managing Director. Paradisus Princesa del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We didn’t use the courts, but did take a look and pretty certain they are still for tennis
Our room only had one bathroom
Yes they do, I am also a vodka soda drinker.
Have fun
…
"Bring US dollars - $1 for tipping. I bring lots of chocolates and leave with my tip money. I did bring a large extra suitcase packed full "Read full review
"Disguting service, food and value. Sleep ? 10 days with a broken extremely noisy fan. What a shameful place"Read full review
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ALSO KNOWN AS
paradisus princesa del mar hotel varadero, paradisus princesa del mar resort and spa, paradisus princesa del mar resort & spa, paradisus princesa del mar varadero, paradisus princesa varadero, princesa del mar
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
630
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingPARADISUS PRINCESA DEL MAR RESORT & SPA - Updated 2024
Frequently Asked Questions about Paradisus Princesa Del Mar Resort & Spa
Which popular attractions are close to Paradisus Princesa Del Mar Resort & Spa?
Nearby attractions include Playa Varadero (3.0 miles), Cueva de Ambrosio (2.0 miles), and Varahicacos Ecological Reserve (1.4 miles).
What are some of the property amenities at Paradisus Princesa Del Mar Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Princesa Del Mar Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Princesa Del Mar Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Princesa Del Mar Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Princesa Del Mar Resort & Spa?
Conveniently located restaurants include La Panchita, Paradisus Varadero Resort & Spa - Royal Service, and Kike-Kcho.
Are there opportunities to exercise at Paradisus Princesa Del Mar Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Princesa Del Mar Resort & Spa have airport transportation?
Yes, Paradisus Princesa Del Mar Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Princesa Del Mar Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Princesa Del Mar Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Princesa Del Mar Resort & Spa?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.