Starfish Varadero
Carretera las Morlas, Km 14.5, Varadero 42200 Cuba
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Pool & Beach (1036)
Room & Suite (601)
About
#15 of 97 hotels in Varadero
Location
4.2
Cleanliness
3.6
Service
3.9
Value
3.9
See why so many travelers make Starfish Varadero their all-inclusive resort of choice when visiting Varadero. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you. This palm tree laden patch of pristine land, offers comfortable rooms with an array of amenities and hospitality services. Sip from your mojito at the on site bars, dine à la carte-style and bask on the sandy-white beachfront in the warm Cuban sun. Starfish Varadero offers three restaurants, one buffet and six bars, swimming pools for kids and adults, daily entertainment and a lot of activities for everybody. Enveloped by tranquil gardens, Starfish Varadero resort is the perfect vacation oasis for families, couples and singles.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Kids pool
Airport transportation
Conference facilities
Banquet room
Head massage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Spanish
Location
39Car recommended
Grade: 39 out of 100
22Restaurantswithin 5 miles
12Attractionswithin 5 miles
Contact
Carretera las Morlas, Km 14.5, Varadero 42200 Cuba
Getting there
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3149Reviews889Q+A100Room tips
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Pascale Andréa N wrote a review Jan 2023
The care and attention provided by the attending staff is truly heartwarming. Of course, the beach was impeccable. We strongly recommend the Milan's restaurant at the hotel for the meals. The entertainment offer near the hotel is generous: sails, canoes, kayak, various shows and activities throughout the day. We received a massage a a gift, and we truly enjoyed the peaceful experience. Mayelyn was the highlight of the week we spent at the Starfish. We are looking forward to coming back here next year.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Bring sunscreen?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 5 days ago
Dear customer: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and review. Thank you for your lovely comments regarding the service you received from our professional masseuse Mayelín, we will make sure to share your kind words as we know it will mean a great deal to her. Again we thank you for this kind review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to Cuba about 1 times and this has been my worst visit ever. THE ROOM, if you are not in a bungalo do not bother. There is no balconeys in the rooms unless you are lucky and have a coener room . We only had hot water one day , our mattress was so terrible you couldnt sleep. THE FOOD , the buffet had the smae food everyday and not once in a week did we hav a hot meal. They put the food in grey plastic containers that resturants collect there dirty dishes in and hope the heat lamps keep the a little warm. Not the case. THE SERVICE, I heard alot of NO we dont have that but if I walked 30 stepps to the next bar they would have it but the staff was to lazy to go get the mint for the mojito or hat ever we needed. There was never any butter and some days no milk for coffee. No cerial ever for breakfast and no seafood except fish once in a while. Over all a terrible hotel.…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Dont go ....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 5 days ago
Dear customer: We greatly appreciate the time you spent to review your recent experience in our hotel, at Starfish Varadero we always strive to exceed guests' expectations and your comments will help our teams reaching that goal, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a great trip ,thanks to the reception Manager Lidys who was in charge of the rooms assignment and all my requests Was a wonderful week , hopefully they keep with the good work for my return next year.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 1 week ago
Dear customer: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Starfish Varadero hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with reception Manager Lidys as we know she will be a great source of motivation to keep on going the extra mile. Thank you again, for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great resort, especially for kids.We spent a week here with daughter and 3 grandchildren of various ages who always felt safe. It's perfect if you want to be pampered and spend days on a long beautiful beach and catch the occasional pelican flying by. Food is freshly cooked, bountiful and tasty. The staff are very friendly and helpful when you lock your key in your room as we did. It is good to remember that this is a privileged bubble in a poor country still under the U.S. embargo, so what they provide for tourists is impressive. Many Cubans lead a precarious existence so it is quite likely that the tourist industry is a significant employer. I'm glad I didn't read any of the negative reviews before we came, given the above we have no complaints whatever.
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: 12, 13 and 14 blocks are closest to the beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 1 week ago
Dear customer: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and TripAdvisor readers. Also we are pleased to read that our little guests enjoyed our resort experience during their stay at Starfish Varadero. Furthermore, we appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toilets didn't work went to front desk 5 times,air conditioning stopped working and put water all over the floor twice. Had to move rooms, needed to reset the card for the room 9 times. Buffet food was horrible and cold. Now saying this I have been to Cuba 12 times so I know the food isn't great this was cold and horrible. Ran out if beer. No water in the room to take a shower when we finally got water there was just enough to wash your hands. Only good Buffet was for sunwing employees. The staff was nice but front desk seems annoyed every time I needed my door card reset and said it was to close to my cell phone ( it was never near my cell phone had it in beach bag). Shower first day was working good but they have no shower curtains so had to be careful not to get water on the floor. Snack bar only had cheese and ham sandwiches. Entertainment was ok at best. I would rate maybe a 2 star. Hit or miss it they even had butter for their bread. Good luck if you go this this place.…
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 2 weeks ago
Dear Angus Bradford: We sincerely appreciate the time you spent to share your comments following your visit to ourStarfish Varadero hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Starfish Varadero will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. best regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First of all , I see a few reviews that are most definitely not warranted. My Vacation was inexpensive. I have friends that choose to spend a lot more money to vacation. Sure a lot of things in these reviews are correct . So this is my review: This à beautiful Resort to visit if you’re looking to Relax and enjoy an Adventure Extrodinaire! The Beaches here are nothing short of Paradise. The Staff here are wonderful people and work up to 24 hours straight for virtually no pay, But you would never know it! They Smile, they try to help you with everything you need and or Ask. I am disappointed with the Guests who claim theft, I can assure you nothing is further from the truth than that. I left my Wallet on my Desktop and my phone to charge while at the Bar enjoying my All Inclusive Resort Drinks that were simply fantastic and available 24 hours a day. I HIGHLY RECOMMEND this Resort and any of the Resorts they have in Varadero Starfish. I met the Head Manager, Who was Educated in London Ontario Canada. He offered me his Ball Cap with Company Logo, Which I brought home with me for a Reminder of where I will visit again!…
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 2 weeks ago
Dear friend: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Strafish Varadero hotel with us and Tripadvisor readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. best regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Starfish Varadero for 9 days. What an amazing trip!! Staff is just absolutely amazing, the ladies at the front desk and from the spirit bar are very kind. Our maid would talk to us everyday! And all the personnel at the sizzlers and the buffet are kind. Those are only some of the people that made my trip worth it, by their kindness and joy. All smiles and laughter troughout the week. I will definitely be coming back I was happy to see Cheryl Ponee a canadian with NrG2Go. Her fitness classes helped keep me fit during my vacation. She is energetic and her aqua classes at the beach are always fun.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 2 weeks ago
Dear JPkatiam: Thank you very much for sharing this great review of your recent stay at Starfish Varadero Hotel. We are delighted that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon. best regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We r staying for month of Jan 2023 and so far everything at the resort is expected of Cuba during their difficult times. So far we have had all excellent encounters with awesome staff and we’re enjoying our stay tremendously as it’s always better than freezing in Canada. I would suggest bungalow room if able to get one and to bring bug spray (mosquitoes) and condiments. They always have salt/pepper, sometimes have butter but if u need ketchup mayo or hot sauce u best bring it. Coffee makers don’t work in rooms but 24hr bar always has as well as other bars and no shortage of alcohol (even beer as others stated was an issue). Buffet 2 a la cartes pool sports or beach bars always have something to eat ur not gonna starve. We brought snacks but there’s plenty of desserts (even ice cream). Beach and pool are amazing with lots of entertainment. Canadian currency is all we brought and are tipping with loonies/toonies and will keep exchanging with staff for their banks. We spoke to people staying at other resorts (some even rated higher) and we so pleased we chose Starfish Varadero 😎…
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
Room Tip: Bungalow by the pool amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 3 weeks ago
Dear customer: Thank you very much for leaving a comment on TripAdvisor, we are delighted that you are enjoying your stay among us. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contribute to your well-being whilst staying among us and ensuring that you have a nice time of your holidays. Thank you for making us your hotel of choice when visiting the area. We guarantee the maximum commitment so that your vacations in our Starfish Varadero are unforgettable. Best regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a week recently at the resort. First time in Cuba. The Standard room we got at first was below the level we could accept, but thanks to Diana at the reception, we were able to get a Superior room and that was up to a 4 star Canadian level. The staff is generally very curteous and friendly, and you feel that they do everything they can to give you a good experience. Our room maid Sandra was a very nice person, speaking English well, and surprised us every day with some decoration in our room. The food was OK, considering the general situation in Cuba. We appreciated that they tried to get a little bit of everything. The preparation of the ingredients could be better, but we always found something we liked. The bars are well supplied with all kind of beverages, wines, liquors and spirits. The 24/7 bar has all kinds of coffees, and the quality is good. The grill bars are loaded with fresh veggies and the meats are well prepared. No sea food. We did not try the pools, but they looked well-maintained and clean. The beach is excellent. Nice and clean, plenty of reclining beach chairs for everyone. We returned home with good memories and will return.…
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: Take the Superior room, or the bungalow.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 3 weeks ago
Dear customer: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Moreover, we are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our standards related to hygiene and cleanliness which is one of the most important aspects for Starfish Varadero. Once again, thank you for your visit, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotel in the near future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Climber55604754649 wrote a review Jan 2023
Hotel surprise on many levels However to be absolutely accurate let's decide this for 5 category. First category location and we can strongly recommend 4 stars as we have wonderful scenery with beautiful views, garden's and complex nicely maintain with lots of palms and pools, nice courtyard , restaurants , and many close by additional attraction around like caves, parks, marinas, delphinium, jetskis and much more. Second category rooms and here we give them 3 stars . Many rooms needed refurbishment mainly bathrooms. Our room easily could get 4 stars because of view and balcony but bathroom was scary movie each time you use it bath to shower as was wobbling with each time feeling you will landing floor below , not sealed properly so water was definitely going in to the walls or floor flooding room below and water dripping from the taps . But more importantly bathroom toilet without cleaning brush that makes you feel stress ...if you did unexpected no. 2 . Last issue lights there is 2 in the bathroom one on corridor and 2 in the main room where half of them don't work no idea why probably saving reasons and this wasn't just our room we spoke about those problems with many different tourists to share options about different rooms and looks like brush and lights was no 1 and leaking taps or wobbly bathrooms no 2 issues. So , potential is there but bit of maintenance and shopping with toilet brush would make those rooms really appreciate. Number 3 category is cleaning and here we honestly give them 2 stars . Cleaning is shocking . Firstly looks like problems with lack of liquid's. Following by changing towels is like lottery - you may get some , you maybe get some change but still looking dirty or you may not be lucky at all . Same with sheets, maybe it changes you, maybe it doesn't, maybe it changes your sheet, maybe you get a pillowcase and if it's clean and not stained, you're in luck. Also forget about sweeping the sand or washing the floor, because you will not notice such tools as a mop or a broom in cleaners. They do what they can but really thinks like this are important and could be really improved with little cost if management would really want it . Another category number 4 is food and here big surprise because basic products like ketchup, mayo or mustard don't exist . Many problems in Cuba with food is understandable however with those limited products they have available and better cook's with imagination that they cook not for tourists but for themselves and same way like they do that for them families would be much appreciated and bigger improvement For this reason food just 2.5 Star as some areas of this complex really do more than others Last category entertainment 4 star as people really do good work . All together 3.2 star but could be 4 or more if someone who makes decisions would want to do little bit more work with little bit more money to spend on it. Today's date be 4 star and above and maintain it is long time success this complex has chance to be one of them but decision belong to those on top. …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring your own ketchup,mayo or mustard
As you will never find them here lso butter sometimes is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Director General at Starfish Varadero
Responded 3 weeks ago
Dear customer: In Starfish Varadero we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We do apologize for the any problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Starfish Varadero we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, that is not in accordance with our established standards. Once again, thank you for your time and despite the issues you have raised following your stay. We would really like the opportunity to restore your faith in our company in the near future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
resort aguas azules, aguas azules hotel, club amigo varadero cuba, club amigo cuba, amigo varadero club cuba
FORMERLY KNOWN AS
Hotel Aguas Azules
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
411
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Claim Your ListingSTARFISH VARADERO - Updated 2023 Resort (All-Inclusive) Reviews (Cuba)
Frequently Asked Questions about Starfish Varadero
Which popular attractions are close to Starfish Varadero?
Nearby attractions include Varadero Beach (0.6 miles), Cueva de Ambrosio (0.4 miles), and House of Rum (4.4 miles).
What are some of the property amenities at Starfish Varadero?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Starfish Varadero?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
What are some restaurants close to Starfish Varadero?
Conveniently located restaurants include Restaurant La Arcada, Xanadu Restaurant, and La Panchita.
Are there opportunities to exercise at Starfish Varadero?
Yes, guests have access to a pool and a fitness center during their stay.
Does Starfish Varadero have airport transportation?
Yes, Starfish Varadero offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Starfish Varadero offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Are there any historical sites close to Starfish Varadero?
Many travelers enjoy visiting Cueva de Ambrosio (0.4 miles).
Is Starfish Varadero accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.