The care and attention provided by the attending staff is truly heartwarming. Of course, the beach was impeccable. We strongly recommend the Milan's restaurant at the hotel for the meals. The entertainment offer near the hotel is generous: sails, canoes, kayak, various shows and activities throughout the day. We received a massage a a gift, and we truly enjoyed the peaceful experience. Mayelyn was the highlight of the week we spent at the Starfish. We are looking forward to coming back here next year.
I have been to Cuba about 1 times and this has been my worst visit ever. THE ROOM, if you are not in a bungalo do not bother. There is no balconeys in the rooms unless you are lucky and have a coener room . We only had hot water one day , our mattress was so terrible you couldnt sleep. THE FOOD , the buffet had the smae food everyday and not once in a week did we hav a hot meal. They put the food in grey plastic containers that resturants collect there dirty dishes in and hope the heat lamps keep the a little warm. Not the case. THE SERVICE, I heard alot of NO we dont have that but if I walked 30 stepps to the next bar they would have it but the staff was to lazy to go get the mint for the mojito or hat ever we needed. There was never any butter and some days no milk for coffee. No cerial ever for breakfast and no seafood except fish once in a while. Over all a terrible hotel.…
It was a great trip ,thanks to the reception Manager Lidys who was in charge of the rooms assignment and all my requests Was a wonderful week , hopefully they keep with the good work for my return next year.
Great resort, especially for kids.We spent a week here with daughter and 3 grandchildren of various ages who always felt safe. It's perfect if you want to be pampered and spend days on a long beautiful beach and catch the occasional pelican flying by. Food is freshly cooked, bountiful and tasty. The staff are very friendly and helpful when you lock your key in your room as we did. It is good to remember that this is a privileged bubble in a poor country still under the U.S. embargo, so what they provide for tourists is impressive. Many Cubans lead a precarious existence so it is quite likely that the tourist industry is a significant employer. I'm glad I didn't read any of the negative reviews before we came, given the above we have no complaints whatever.
Toilets didn't work went to front desk 5 times,air conditioning stopped working and put water all over the floor twice. Had to move rooms, needed to reset the card for the room 9 times. Buffet food was horrible and cold. Now saying this I have been to Cuba 12 times so I know the food isn't great this was cold and horrible. Ran out if beer. No water in the room to take a shower when we finally got water there was just enough to wash your hands. Only good Buffet was for sunwing employees. The staff was nice but front desk seems annoyed every time I needed my door card reset and said it was to close to my cell phone ( it was never near my cell phone had it in beach bag). Shower first day was working good but they have no shower curtains so had to be careful not to get water on the floor. Snack bar only had cheese and ham sandwiches. Entertainment was ok at best. I would rate maybe a 2 star. Hit or miss it they even had butter for their bread. Good luck if you go this this place.…
First of all , I see a few reviews that are most definitely not warranted. My Vacation was inexpensive. I have friends that choose to spend a lot more money to vacation. Sure a lot of things in these reviews are correct . So this is my review: This à beautiful Resort to visit if you’re looking to Relax and enjoy an Adventure Extrodinaire! The Beaches here are nothing short of Paradise. The Staff here are wonderful people and work up to 24 hours straight for virtually no pay, But you would never know it! They Smile, they try to help you with everything you need and or Ask. I am disappointed with the Guests who claim theft, I can assure you nothing is further from the truth than that. I left my Wallet on my Desktop and my phone to charge while at the Bar enjoying my All Inclusive Resort Drinks that were simply fantastic and available 24 hours a day. I HIGHLY RECOMMEND this Resort and any of the Resorts they have in Varadero Starfish. I met the Head Manager, Who was Educated in London Ontario Canada. He offered me his Ball Cap with Company Logo, Which I brought home with me for a Reminder of where I will visit again!…
I stayed at the Starfish Varadero for 9 days. What an amazing trip!! Staff is just absolutely amazing, the ladies at the front desk and from the spirit bar are very kind. Our maid would talk to us everyday! And all the personnel at the sizzlers and the buffet are kind. Those are only some of the people that made my trip worth it, by their kindness and joy. All smiles and laughter troughout the week. I will definitely be coming back I was happy to see Cheryl Ponee a canadian with NrG2Go. Her fitness classes helped keep me fit during my vacation. She is energetic and her aqua classes at the beach are always fun.
We r staying for month of Jan 2023 and so far everything at the resort is expected of Cuba during their difficult times. So far we have had all excellent encounters with awesome staff and we’re enjoying our stay tremendously as it’s always better than freezing in Canada. I would suggest bungalow room if able to get one and to bring bug spray (mosquitoes) and condiments. They always have salt/pepper, sometimes have butter but if u need ketchup mayo or hot sauce u best bring it. Coffee makers don’t work in rooms but 24hr bar always has as well as other bars and no shortage of alcohol (even beer as others stated was an issue). Buffet 2 a la cartes pool sports or beach bars always have something to eat ur not gonna starve. We brought snacks but there’s plenty of desserts (even ice cream). Beach and pool are amazing with lots of entertainment. Canadian currency is all we brought and are tipping with loonies/toonies and will keep exchanging with staff for their banks. We spoke to people staying at other resorts (some even rated higher) and we so pleased we chose Starfish Varadero 😎…
We spent a week recently at the resort. First time in Cuba. The Standard room we got at first was below the level we could accept, but thanks to Diana at the reception, we were able to get a Superior room and that was up to a 4 star Canadian level. The staff is generally very curteous and friendly, and you feel that they do everything they can to give you a good experience. Our room maid Sandra was a very nice person, speaking English well, and surprised us every day with some decoration in our room. The food was OK, considering the general situation in Cuba. We appreciated that they tried to get a little bit of everything. The preparation of the ingredients could be better, but we always found something we liked. The bars are well supplied with all kind of beverages, wines, liquors and spirits. The 24/7 bar has all kinds of coffees, and the quality is good. The grill bars are loaded with fresh veggies and the meats are well prepared. No sea food. We did not try the pools, but they looked well-maintained and clean. The beach is excellent. Nice and clean, plenty of reclining beach chairs for everyone. We returned home with good memories and will return.…
Hotel surprise on many levels However to be absolutely accurate let's decide this for 5 category. First category location and we can strongly recommend 4 stars as we have wonderful scenery with beautiful views, garden's and complex nicely maintain with lots of palms and pools, nice courtyard , restaurants , and many close by additional attraction around like caves, parks, marinas, delphinium, jetskis and much more. Second category rooms and here we give them 3 stars . Many rooms needed refurbishment mainly bathrooms. Our room easily could get 4 stars because of view and balcony but bathroom was scary movie each time you use it bath to shower as was wobbling with each time feeling you will landing floor below , not sealed properly so water was definitely going in to the walls or floor flooding room below and water dripping from the taps . But more importantly bathroom toilet without cleaning brush that makes you feel stress ...if you did unexpected no. 2 . Last issue lights there is 2 in the bathroom one on corridor and 2 in the main room where half of them don't work no idea why probably saving reasons and this wasn't just our room we spoke about those problems with many different tourists to share options about different rooms and looks like brush and lights was no 1 and leaking taps or wobbly bathrooms no 2 issues. So , potential is there but bit of maintenance and shopping with toilet brush would make those rooms really appreciate. Number 3 category is cleaning and here we honestly give them 2 stars . Cleaning is shocking . Firstly looks like problems with lack of liquid's. Following by changing towels is like lottery - you may get some , you maybe get some change but still looking dirty or you may not be lucky at all . Same with sheets, maybe it changes you, maybe it doesn't, maybe it changes your sheet, maybe you get a pillowcase and if it's clean and not stained, you're in luck. Also forget about sweeping the sand or washing the floor, because you will not notice such tools as a mop or a broom in cleaners. They do what they can but really thinks like this are important and could be really improved with little cost if management would really want it . Another category number 4 is food and here big surprise because basic products like ketchup, mayo or mustard don't exist . Many problems in Cuba with food is understandable however with those limited products they have available and better cook's with imagination that they cook not for tourists but for themselves and same way like they do that for them families would be much appreciated and bigger improvement For this reason food just 2.5 Star as some areas of this complex really do more than others Last category entertainment 4 star as people really do good work . All together 3.2 star but could be 4 or more if someone who makes decisions would want to do little bit more work with little bit more money to spend on it. Today's date be 4 star and above and maintain it is long time success this complex has chance to be one of them but decision belong to those on top. …
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