Muthu Playa Varadero Hotel



About
Finding an ideal family-friendly all-inclusive resort in Varadero does not have to be difficult. Welcome to Muthu Playa Varadero, a nice option for travelers like you.
Paid internet access is offered to guests, and rooms at Coralia Club Playa De Oro Varadero Hotel offer a flat screen TV and air conditioning.
Guests of Coralia Playa De Oro are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available.
During your visit, be sure to check out a popular Varadero barbeque restaurants such as La Laguna, which is a short distance from Coralia Club Playa De Oro Varadero Hotel.
Looking to explore? Then look no further than Ambrosio Cave, which is a popular Varadero historic site – and it is conveniently located a short distance from the all-inclusive resort.
Muthu Playa Varadero looks forward to welcoming you on your visit to Varadero.
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When we checked into the hotel, we were surprised by the lack of hot water; later, when we talked with the guests, we learned that it had not been there for quite a long time. The cuisine has apparently also changed, everything that is here in the reviews in the photos (old) is no longer on the menu. The food is quite simple, but we didn't go hungry. Regarding the cleaning of the room: they never changed our linen or towels, they didn’t put gel and shampoo in the bathroom (they left money for a tip). It is clear that the territory, and the hotel itself, are no longer fresh, perhaps it has not been reconstructed for a long time. The Internet in the hotel is free, but it often disappears and we had to connect again and again; it is not available on the beach (with the help of the reception). And there were also ants in the room (I think if we had contacted the reception with a problem, they would have moved us). In general, we are not picky, so this did not spoil our holiday.

Animators are, of course, a strange phenomenon in this hotel, they hold 2 competitions a day, and they sit drinking beer with tourists, having fun with the girls, in general there is no sense in them. The guys themselves are not bad, but people paid for the animation and not for this idleness in the literal sense on your part. Room cleaning...is present)) towels are not always changed. In general, everything is tolerable...except for the Animators 😩

We have been going to Cuba off and on since 2006 and every year there have been different shortages and so we do research before we go each time to see what we need to bring with us.
We knew that the elevators were not working which was not a problem for us as a little extra exercise couldn’t hurt. Elevator was fixed half way through the holiday. Always hot water for showers, plenty of towels, beds were comfortable. We brought our own beach towels so can’t comment on availability.
Check in was easy as always and we felt bad for the baggage handler having to carry up all our luggage three flights of stairs.
We are not picky eaters and actually really like Cuban food. We noticed a difference from last year in that they didn’t use any spices and just cooked all the meat plain. There was always fresh pork and sometimes, chicken, beef and fish. Lots of fresh fruit and veggies. What we wished would change was that they would limit certain guests from taking all the cooked meat from the grill. If possible we would like to see that they limit how much each person could take at a time, that way the lines would move faster and if you wanted more, you could go through the line as many times as you wanted. We waited sometimes for more than an hour for food at the Ranchon. By the middle of the trip, we ate at the snack bar for lunch to avoid the line ups. This was really our only issue.
The entertainment staff really are the best. They sang and danced for our friend on her birthday, they got us involved in the games, talked to us anytime we passed to make sure we were having a good time. They even tried to teach us Spanish one day.
There was no coffee for two days in two weeks and we had brought our own coffee but forgot filters. There was a machine in the room so we made our own coffee filters from paper towel. I do not drink beer, my husband does and there was no beer for only a few hours one day. Mix for hard liquor was in short supply but was usually after midnight so we had bought some at the store for when it was missing.
Our maid was amazing, she changed towels daily, we left her a note in the morning if we needed more water or towels. We will be requesting her again when we return.
All of the staff from each area of the resort went above and beyond for us to make sure we had a great time even with the shortages. Thanks to Liannet for the great room and to Ivan, Dennis and Dano for the laughs. Thanks to all the bar and restaurant staff who did their best everyday.
Go with an open mind, bring snacks and you will have a great time. If you focus on what is available instead of what is missing, you will have a much better holiday. We will be returning in the future.

There is no hot water for a long time, towels and bed linen are not changed. At the same time, the towels are all stained - disgusting (1 piece per person). The drain in the shower does not work, you have to wait about 30 minutes for the water to completely drain. The staff walks around with a plunger and washes the floor only in the shower. There is nothing except soap.
The food is just terrible, for the first couple of days you are always hungry because there is nothing to choose from. Then you have to take at least something that causes less doubt. Vegetables: Grated cucumbers. Every lunch and dinner they fry the same pork and fish. In 70% of cases they are not fried, everything is raw. The only fruit you can eat is pineapple.
À la carte is no better than the main meal, only there is wine.
The area is quite well maintained, but small. The pool is being washed. The beach is dirty due to small garbage that is never collected. The ocean is magnificent.
The staff is smiling and pleasant, but this does not in any way affect the living conditions.
There is no daytime animation. Maximum - volleyball on the beach. In the evening there are usually some shows and musicians. Most often the performances are quite good.
Guide Eldar from Pegasus is a separate story. The main job is to collect money for excursions, each of which does not particularly correspond to his description. Zero participation and assistance in the accommodation of tourists.








Furthermore, the rooms were dirty and poorly maintained. The level of cleanliness was unacceptable, with stains on the sheets and floors left unvacuumed. It's disappointing to encounter this level of neglect in an establishment that should be maintained to the highest standards.
Another negative aspect was the lack of coffee. For many travelers, a good cup of coffee in the morning is essential, but unfortunately, this basic service was not available at the hotel.
Last but not least, the customer service was extremely poor. The staff seemed disinterested and unwilling to assist with our concerns or issues. The overall attitude was one of indifference, which is unacceptable in a hospitality setting.
In summary, my experience at Hotel Muthu Playa Varadero was disappointing, and I cannot recommend it to other travelers. The lack of food, room cleanliness, absence of coffee, and poor customer service created an unwelcoming and unpleasant environment. I hope the hotel takes steps to improve these deficiencies in the future.

"One very valuable advice to anyone and everyone visiting this resort: Ask reception to meet Cinthia!!! You’ll find out why when you do!!!"Read full review
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