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Iberostar Laguna Azul

Traveler (8763)
Pool & Beach (1664)
Room & Suite (1343)

About

Location
Cleanliness
Service
Value
A 5-star establishment with an all inclusive accommodation package, spa area, luxury rooms and suites, wedding planning service, 15 bars and restaurants... This resort is perfect for families with children, couples and groups of friends. Its location on the beach in Varadero makes it easy to experience a few dream-like days in the best atmosphere and with a whole host of facilities available for entertainment, relaxation and for having a good time. Kids are important guests too at this Iberostar hotel and offers Star Camp activities for children while parents can enjoy some rest and relaxation in the spa area and outdoor pools. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Lagoon View
Family
HOTEL CLASS
8,394Reviews
8,778Photos
770Q+A
100Room tips
Traveler rating
  • 2,810
  • 2,555
  • 1,647
  • 770
  • 613
Time of year
Traveler type
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Popular mentions
Iberostar Laguna Azul Varadero Solo traveller 7 night stay 11 February to 18 February 2019. POSITIVES: Excellent location, good clean sandy beach and beach walks, nice clean pools and good activity areas, friendly helpful staff, good quality food - varied and plentiful. Room
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Response from ReputationOnline, Quality Manager at Iberostar Laguna Azul
Responded today
Dear guest, We would like first of all to thank you for your excellent review of Iberostar. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. We promise to pass on tour comments to the correct department for their consideration.It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon. Best Regards, Quality Manager Iberostar Laguna Azul
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The good: The beach is wonderful, clean, no rocks, calm water, plenty of chairs. Resort layout is nice. Pools are good, no problem finding chairs. Food is good for Cuban standard. There is enough variety at the buffet. Japanese restaurant is really good. The rest of the a la
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Response from ReputationOnline, Quality Manager at Iberostar Laguna Azul
Responded today
Dear Guest, Thank you very much for your assessment of our hotel and also for having transmitted this constructive observation. We are pleased to hear you enjoyed our hotel’s fantastic layout and stunning beach location. With our hotel's wealth of facilities, friendly service, and lovely cuisine, it is a great setting to enjoy a fabulous beach vacation in Varadero. We are sorry to read however that you found some discrepancies in our amenities and housekeeping service. Our priority is to provide clean, comfortable and fully equipped accommodation for our guests to enjoy a relaxing and pleasant time in our hospitality and we regret if this was not your impression and apologise for any displeasure caused. As cleanliness is of the utmost importance to us, we do ask guests to contact reception with any concerns they have as our fantastic team is on hand to assist our guests and ensure that they have all they need for a comfortable stay. Thank you for detailing your experience and for both your praise and constructive criticism. We will look into all the matters you have raised today and forward the information on to the appropriate teams for their further consideration. We hope your journey home was pleasant and that we may welcome you back again soon. Best regards, Quality Manager Iberostar Laguna Azul
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Nice resort, with great pools all over the resort. The resort layout made it an easy walk from any location on the resort. The food was very good but lacked desserts big time. But I guess we didn't need them so it was ok! Rooms were nice and big, but our room did not have a
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Response from ReputationOnline, Quality Manager at Iberostar Laguna Azul
Responded today
Dear guest, First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. Be assured that your comments will be passed on to the correct department manager for them to look into and improve. We would like to express our gratitude once again for your feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Laguna Azul
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A very nice hotel that has a very interesting distinction. They offer a very nice wine selection as part of the all inclusive package. This includes a wide range of sparkling wines and champagnes. If you enjoy drinking more than beers or mixed drinks this is a wonderful feature
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Response from ReputationOnline, Quality Manager at Iberostar Laguna Azul
Responded today
Dear Robert, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday and we are so pleased that you were delighted with our wine selection. Once more, we thank you Robert for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Laguna Azul
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We just returned from Cuba and stayed at this hotel. The food, resort grounds, building amenities and beach were pretty good. However, as frequent travellers who have stayed at many hotels around the world, in Europe, Canada and the Carribean, we were profoundly disappointed
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the closet with mirror I couldn't open even the door
what a dirty old couch :(
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123456269
We heard about the foam party but we didn’t see it. Depending on the room number ocean view is a bit of a stretch. Our room was the nicest that we have stayed in yet. It was clean, no leaking faucet , big bathroom and a huge tub. Bedroom only had double beds but the mattresses were comfortable and relatively new.
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Thanks for the reply, so you are saying we have to wait 13 hours to get a room?
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I asked the same question on here but never received Any answers. I found one but I am not being allowed to post it here. Sent you a message.
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Yes. It had re-heated greyish hamburger patties, fries, sometimes pizza and ham and cheese on hard bread reheated in a pizza oven
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123456154
"We stayed in building 10, a smaller building closest to the beach with ocean view & definitely a quieter area!"
"We where in building 17 and the WIFI worked great."
"Building 11 offered us privacy and a beautiful view"
"if you love to party, you should stay nearby the theatre or the disco, to relax there are many other options!Take a look at the map"
"Ask to see different rooms before settling into one! Some have new mattress' and working amenities."
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12345620
ALSO KNOWN AS
iberostar laguna azul hotel varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
814
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