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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,174 Reviews from our TripAdvisor Community

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Showing 3,718: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Our first trip to Cuba, we took our 3 20 something sons. We are so pleased we chose the ILA! Bell boy Yoel, provided a stellar 1st impression. Great guy and he suggested some tours that did not disappoint ! Our house keeper kept our room tidy and even folded the boys clothes, and left the most creative bedspread art... More 

Helpful?
1 Thank Tracy P
Ajax, Canada
2 reviews
Reviewed 2 days ago NEW

Arrived during the evening so first impression was 'nice hotel'. Room is clean but not what we requested but they accommodated our request the next morning. The room overlooked the main pool (great view) and clean so overall impression was that it was nice so we were satisfied with that. The fridge was stocked and cleaned well daily. The waitress... More 

Helpful?
Thank MSantos50
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, In the name of the staff we would like to thank you for choosing IBEROSTAR Hotels and Resorts for your holidays and for writing a comment on TripAdvisor about your experience at IBEROSTAR Laguna Azul. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud... More 

Niagara Falls, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Yes the hotel could use some upgrades but the staff more than makes up for the shortcomings. Yoselin in the lobby made the most delicious cappucinos, The staff goes out of their way to remember what you drink. Top notch entertainment in the lobby every night especially the pianist....such talent. (Except for the last the last few days when they... More 

Helpful?
1 Thank 1957Wanderer22
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review and haven taken all your suggestions into consideration to make some improvements. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 days ago NEW

stayed here for 2 weeks, paid an arm and a leg to be hungry the entire time! I only saw green porage, fried spam and spoiled fruit at the buffet, the a la carte restaurants were just as bad, at the end of my vacation I would of given my pinky finger for a Mcdonalds cheeseburger- I am a frequent... More 

Helpful?
3 Thank 131maria069
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, On behalf of the management and the entire staff of IBEROSTAR Laguna Azul, we appreciate that you had chosen our Hotel for their holidays . We welcome your comments, as they are a measuring tool to help us improve our services and we take to explain that although both the hotel management and all staff are working on... More 

Travelers are raving about these Varadero hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

Recently we stayed at Iberostar Laguna Azul Hotel, Varadero Cuba and we had an amazing vacation there! Beautiful hotel, great service, delicious food, entertainment every night and much more... Highly recommend this hotel to everyone, for families or for Couples! No mosquitos there! Beautiful beach and many fun activities! Go and experience yourself, you won't be disappointed! We will go... More 

Helpful?
2 Thank Anna F
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More 

Fredericton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW

Excellent relaxing week. I can't say enough praise for the staff, Megela who did my room was extraordinaire. A big thank you to all the staff in the lobby and restaurant, you make this place great. No complaint at all about the food, lots of choice and very good. The beach is one of the best in Veradero and the... More 

Helpful?
Thank Sylvie D
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, On behalf of the management and the entire staff of IBEROSTAR Laguna Azul, we appreciate that you had chosen our Hotel for their holidays . We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort We are very happy you have enjoyed our gastronomic variety of Buffet and specialty... More 

Whitby, Ontario, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The resort food is not good. Dessert are from frozen, and many foods from frozen. Breads and Dairy is good. We are foodies and the food was not tasty and not high quality. The cleaning lady was great, the beach was good. If your looking for a quiet place to go, this place is not the place. The guy at... More 

Helpful?
Thank Greg B
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all I would like to thank you for choosing IBEROSTAR Laguna Azul resort for your holidays. We are very happy to read that you have enjoyed our beautiful beach. We surprised that you did not enjoy our varied cuisine in our buffet Restaurant. We endorse many positive reviews both the quality and the variety of food.... More 

London, England, United Kingdom
Level Contributor
4 reviews
Reviewed 1 week ago

This hotel is advertised as a 4.5 star hotel by a reputable tour operator. However, was more like a 3.5* hotel for many reasons. Stayed at this hotel for 3 weeks. The sauna never worked, the gym equipment was dirty as not cleaned often and had sweat marks; gym towels were smelling vile full of stains. Hotel food in main... More 

Helpful?
Thank Mumtaz A
Edmonton, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We were at this resort Nov 14-21. This was not our first time to Cuba so we were prepared in regards to the different food etc. Our room in building 12 was pretty good. It was clean. The a/c didn't work so it was a bit warm but our friends (30 friends) had a/c and were freezing every night so... More 

Helpful?
Thank 4luvtotravel
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are very sorry you have not enjoyed our gastronomic variety of Buffet and 4 specialty restaurants, we have many positive comments about them both quality and variety. Tell that can not be compared Hotels... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

We were in Cuba numerous times and the last trip was the second to Iberostar Laguna Azul. The hotel and its surroundings are very pretty, even if getting older and need some refurbishing, it has something what all tourists travelling south need- beautiful beach and true, authentic Cuban atmosphere. Walking on the beach, passing many resorts you don’t hear any... More 

Helpful?
4 Thank poleczka1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all, we would like to thank you for choosing IBEROSTAR Laguna Azul for your recent stay in Cuba. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more motivation to improve even... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $161 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#27 Luxury Hotel in Varadero
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Questions & Answers

Here's what travelers have asked, with answers from IBEROSTAR Laguna Azul staff and other travelers.
319 questions
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See all questions (319)

Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“3rd floor or higher, overlooking the main pool area would have the best views”
 of 5 bubbles MSantos50, 2 days ago | Read review
“the folks at Grand Memories Veradero had nice food- go there instead!”
 of 5 bubbles 131maria069, 4 days ago | Read review
“Building 12 is good. Third floor best.”
 of 5 bubbles 4luvtotravel, 1 week ago | Read review
“We had a basic room, 2 double beds - worked out amazing for wife and I (She got sunburnt)”
 of 5 bubbles D1941VYscottb, 2 weeks ago | Read review
“Sea view rooms are bigger although not a great sea view, presidential suites have the best views and are larger altogether.”
 of 5 bubbles MollieGrimsby, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question