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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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5,858 Reviews from our TripAdvisor Community

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Showing 3,612: English reviews
Level Contributor
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

This a review of the Iberostar Laguna Azul in Varadero-Cuba. We stayed for one week of July and these are my comments and ratings. The ratings for this hotel is 3 stars. Please see the break down: Lobby: ✡✡ Pros: The lobby looks nice and impacting. The girls at the main reception are friendly and welcoming, at least most of... More 

Helpful?
Thank Monica C
Level Contributor
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

This a review of the Iberostar Laguna Azul in Varadero-Cuba. We stayed for one week of July and these are my comments and ratings. The ratings for this hotel is 3 stars. Please see the break down: Lobby: ✡✡ Pros: The lobby looks nice and impacting. The girls at the main reception are friendly and welcoming, at least most of... More 

Helpful?
Thank Monica C
Bonn, Germany
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We experienced a quite unpleasant stay in Iberostar Laguna Azul. Fortunately we only stayed at this place for 3 nights during our Cuba roundtrip. The hotel was definately the worst accommodation we have stayed at due to the following circumstances: - the room was very stifling, dirty and we found a lot of mold in many places of the room... More 

Helpful?
Thank Adrian G
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I stayed two weeks in july. It was an excellent choice. We were especially pleased with the pools because hotel does have few pools suitable for very small children. Beautiful beach and amazing sea!!!! Hotel and hotel grounds are well maintained. Good structure. Huge thank you to the maintenance staff and the gardeners!!!! They are doing great... More 

Helpful?
Thank Elena186338
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

england
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Make yourself a brew and put your feet up and read on , Negatives first. Lobby bar no air conditiong Resurant no air conditiong Rooms very little to none existence air conditiong,did speak with rep also in the end a lady of which I believe to be a manger,who said hotel as a big problem with air conditiong.did show us... More 

Helpful?
3 Thank motorbikes
Management response:

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our resort and for sharing your experience with us. We are glad to read that you had a great holiday because of some aspects from your stay as our lovely beach and swimming pools, the good service from our Staff, our Entertainment team... More 

Laval, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Poor hotel, no running water during 2 days in a row without any alternative. Put in a very dirty smelly room on floor 1, changed to another room on the 5th floor, better, but not perfect. Dirty sheets

Helpful?
1 Thank MaryanJuly
Management response:

Dear Guest, On behalf of our team we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. We are very pleased to read that you were better with your change of room on the 5th floor. On the other hand we regret that your stay with us was affected... More 

Herndon, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My family and I stayed at the Iberostar Laguna Azul and had a great time. We updated to a suite and it was worthy; one bedroom apartment with a huge balcony right in front of the beach. The beach is amazing !!! Grounds were clean and maintained, service was good and attentive. The quality of the food is ok, few... More 

Helpful?
Thank G0nzalez
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests and we hope to welcome you again next year! If you decide to visit us again, please do not hesitate to contact us. Thank you... More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

We'll never go back to this resort !! Smoke smell in the rooms,dirty towels and sheets,also moulded crib and also dirty!!We have showed dirty towels to costumer service and they didn't seem concerned. Same food every day in the restaurant. Pls stay away if you care about cleanliness!! I am not a complainer but it was horrible.

Helpful?
3 Thank A TripAdvisor Member
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul resort for spending your holiday in Cuba and for sharing your opinion in this site. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you deserve. We regret you... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Recently visited me and my family Iberostar Laguna. I just want to say Thank You for the recreational Team. They did a fantastic job. I wanna mention a particular name who made the time of my family a fenomenal experience: KENDRY. Thank you. For taking care of my parents, and all my family. U were always attentive, charm and so... More 

Helpful?
Thank John S
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of the staff we thank you for choosing our hotel to spend your holidays, also thank you for posting a review about your recent experience at IBEROSTAR Laguna Azul. I have no words to express my happiness when reading this beautiful review, it is more than breathtaking to hear how wonderful your stay among us was,... More 

Gelsenkirchen, Deutschland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was staying there with my girlfriend in May15 for one week after a round trip on Cuba. The hotel is really nice from the architecture and site. Drinks around the hotel are of good quality and the food was good, too. Especially the a al scarred restaurants were nice. Our rooms were really huge with a big bath tub... More 

Helpful?
Thank kevinL7893AB
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacations. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $134 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
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Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#24 Luxury Hotel in Varadero
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