Since you do not react to any of our emails maybe this is the way to contact you. When we left the hotel on March 24, 2020 your credit card machine did not work and our refund of CUC 137, 50 was issued manually. This refund has not been processed and after two months we are still waiting for this money. This is the continuation of our bad experiences.
Our endless love to the safe country, amazing beach and passionate hotel staff specially "Zahily Alzola & Raul Luis G. Garcia" , but above all this, is our feelings that we are among family and friends which is priceless, thereafter, every thing else like food, rooms, etc. is irrelevant.
ROOM The beds -rock hard, 1 floor had a bit of a smell, 2 floor not so great, 3 floor are very nice and the view on the 3 floor is great. We had room 3103 it had a king size bed, view of the golf course DRINKS l are strong,Lobby bar has more variety of alcohol, A sweet wine called Legendario is terrible,Pina colada is made from powder,Strawberry frozen daiquiri is good ask them to add amaretto to sweeten it up,Pina colada are runny,Robleza is the best champagne,Capuchinos are delicious on the outside terrace. Plaza next door 2 minute walk to the Xanadu (DuPont) Mansion golf course, drinks in the lounge or dinner (veal came with a purée of mashed potatoes, vegetable and well presented) RESTAURANTS: IL LIMONCELLO (Mediterranean food Italian) Mediterranean | À la carte La Arcada (international restaurant with spring quartet music). croquettes, lobster bisque, chicken pasta and salty fish EXCELLENT. The Robleza Barbecue,Cuban | À la carte. Location: Pool area. It is open air dining with Cuban cuisine (bbq) lunch is good, Paella (seasoned rice, shrimps and mussels) Sakura Japanese good portions,super show cooking – an entertainment La Terraza (buffet restaurant)International | Buffet: Air conditioning, Dress code, Fresh fish selection grilled on request Bread is made daily no preservatives.Garlic oil great put it your pasta. Eggs are fresh, Pasta bar is good especially the meet sauce AIRPORT 35 min Melia Las Americas offers an airport shuttle . Airport way back is a NIGHTMARE!!! …
The accomodations are astonishingly poor. The main hotel rooms are basic at best. The bungalows, with so many stairs, are death traps. Heaven forbid there's a fire or other emergency in the night. Patio area is non-existent. The food is sadly, also, basic at best. There is one "gourmet" restaurant, where the older, exclusively male, wait staff makes an attempt. The attempt falls short. I had two lobster tails (for which I paid extra, twice). One was delicious. It's partner, inedible. How on earth did they manage that? The common, relaxation areas near the lobby are ridiculous. Save your money. Go elsewhere.
My husband and I enjoyed Varadero and especially the Melia Las Americas hotel so much last year that we went back again early in March 2020. We had another great experience - great room, wonderful beach, excellent restaurants - especially Sakura Japanese Restaurant, and La Arcada. The entertainment during the day and evenings was wonderful and the staff were phenomenal - especially the front desk staff who were always pleasant and so helpful (special thanks to Frank the porter!). Thank you to everyone at the hotel who made our stay so enjoyable!