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Gran Caribe Villa Tortuga

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Traveler (2099)
Pool & Beach (545)
Room & Suite (354)

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About

#51 of 81 hotels in Varadero
Location
4.0
Cleanliness
3.2
Service
3.3
Value
3.4
Accepts VISA, Mastercard, and AmEx from non-US banks only
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Airport transportation
Concierge
Sun loungers / beach chairs
Sun umbrellas
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Room features
Air conditioning
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Ocean View
Languages Spoken
Spanish

Location

Calle 9 E, Varadero 42200 Cuba
Gran Caribe Villa Tortuga
1393Reviews128Q+A96Room tips
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Heather N wrote a review Oct 2023
Burlington, Ontario, Canada19 contributions25 helpful votes
Went with My Son for a get away.Had a good holiday.Food was good.Room clean.We enjoyed the beach it was beautiful.The pool was clean..Close to everything so its walkable. If you can't walk you can talk the bus.The people at the resort were very friendly.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alla M wrote a review Sep 2023
Varadero, Cuba3 contributions1 helpful vote
So, we’ve been all over, but our stay at Gran Caribe Tortuga in Varadero? Yikes. Thought we’d get some beach time in, but instead, we came back to our room to find our stuff messed with. Seriously, our hidden cash and some jewelry? Gone. And get this – we weren't the only ones. A bunch of families had the same bad luck that day. Lost money, jewelry, some even lost important papers. If you're looking at this place for your trip, maybe double-check those room locks or think about another spot. Totally bummed out about how this turned out.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Fearless03023729759 wrote a review Sep 2023
1 contribution
I've traveled to over 25 countries and never had a problem until I stayed at Gran Caribe Tortuga in Varadero. While we were at the beach, someone went into our room and took our money and jewelry. We had hidden these things really well, so it feels like hotel workers might have done it. The scary part? We weren't the only ones. Five other families had stuff taken the same day, like cash, jewelry, and important papers. If you're thinking of staying here, be careful. It made our vacation really stressful.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't go to this resort, dangers and many people got robbed!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rigo S wrote a review Sep 2023
3 contributions
This September 5 we visited this hotel for celebrate my mom's birthday, Everybody was really kind and gentle with us. Bryan's Community Manager was always checking for us, the front desk ladies bring all information. Entertainment was really good, music and fun time with them. Food amazing and drinks too. They made my mom's birthday awesome.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mobile36430225502 wrote a review Jul 2023
2 contributions
We come to the Villa Tortuga hotel on the vacation. And the truth si that we have had a very good stay. We loved the beach, beautiful and clean. And very grateful for the attention of all the staff.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lexi2005 wrote a review Mar 2023
Toronto, Canada4 contributions14 helpful votes
Early hours of this Wednesday, my goddaughter Kenia Santiesteban Hidalgo and a tourist Aija Kampe from Germany, rescued this kitten in Villa Tortuga, now it's in my house under treatment, everything seems to indicate that it has a burn in scarring, how much suffering until when so much evil, thanks Kenita for supporting in my absence ,thanks Aija for supporting animals in Cuba ,..
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Dont support these murderers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Majinho wrote a review Feb 2023
Calgary, Canada48 contributions29 helpful votes
I'm just back from a week in Cuba, at Villa Tortuga ... it was not my first choice, but Air Canada switched our hotels, for reasons unknown ...our travel agent, Sylvana, was really great, tho, and kept us apprised of all the changes... she had our backs, the entire way ... a real pro ... I will sum up the hotel, in three categories ... The Good ... The Bad ... and, The Ugly ...  First the Good ... On the whole, it was a good visit ... our seaview rooms were conveniently located close to the buffet, the beach bar, and the beach itself ... the staff were mostly friendly, the pool was great, and they provided big blue beach towels on loan ... security was also exceptional, no worries on that front... the rooms also had reliable safes, televisions... CNN and CTV channels, too... the spaghetti lunch at the pool bar was also quite good ... and, we received a nice bottle of rum, on our arrival ... my buddy's toilet also stopped working, and he reported it — only to see it repaired in one hour ... impressive ... also, if you needed to find out anything, absolutely anything, the go-to people were the porters and security guards in the lobby ... they could arrange anything you wanted, for a small tip ... while the front desk, was pretty much useless ...  The Bad ... as I said, the front desk, could be more helpful, to put it nicely ... they never told us that just down the street, was a store with all kinds of souvenirs, booze, cigars and other stuff ... when we asked for these things, they just said, "We don't have that, sorry" ... the food was generally OK, but after a while, it became tiresome ... breakfast was probably the best meal of the day, and, one lunch had good barbecue beef ... also. no Mojitos ... repeat ... no Mojitos ... I was shocked that they did not have the capability to make them, nor did they care to ... this was a big, big disappointment ... the pool snack bar should also have a bigger menu, not just spaghetti and ice cream ... why not french fries or hot dogs? Ham and cheese on a bun? ... at least try! ... also the logistics need to improve: some days, the beach bar had no glasses, some days, no ice ... that's one reason why they do not deserve, 3-star status ... The Ugly ... Bed bugs ... lots and lots and lots of them ... to the point where I had to order Gold Bond cream from eBay, to deal with the welts ... at first, I thought it was just mosquitoes ... but there were none! ... after three days, I realized, the bed I was sleeping in, was infested ... (my buddy did not have this experience in his room) ... I went to the front desk and reported it ... did not get any kind of apology ... and, they wanted to just switch the bed ... I said, no way, the whole room is probably infested ... finally, they gave me a new room, and that was fine ... but I am still recovering from all the bites ... I would say my lower body has around 30-40 good solid bites ... also, I witnessed something very cruel ... a young chef operating the barbecue on the patio, deliberately threw something at one of the cats that hung around during meals, right in front of us ... harmless little cats, and some in dire need of veterinary care ... I stared at this guy a long time, to let him know I was not impressed with his act of cruelty ... I should have reported him, but decided to let it go ...  In conclusion ... I believe the hotel is not a 3-star, no way ... I would cut that back a bit, to a 2.5 star, but give them credit for effort... and that's being generous ... would I go back? Probably not... they have a ways to go — I fear they will just give that bed bug infested room to some poor, unknowing tourist, who will be eaten alive ... I doubt they will fix that ... no, I think I will pass on Villa Tortuga, even tho some of the staff were really nice ... 
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Please feed the little kitties some sliced ham at the buffet, they will love you for it!!! ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Mattson1 wrote a review Feb 2023
Toronto28 contributions18 helpful votes
The good: The beach is fantastic, simply one of the best! The location is good and easy to access Varadero. The bad: Food is woefully substandard and meager. Airline food would put them to shame. Mostly only disposable plastic cups that tend to run out quickly. Snack bar is mostly a big miss with respect to timing and quality. Dated units in desperate need of simple maintenance. The ugly: No beach/pool towels for first five days. A room with a safe that doesn't have a key is not a feature! No spoons!, eating ice cream using disposable plastic knife. Room keys malfunctioned daily, either won't open or won't lock when desired. Repair guy comes around once a day on request in late afternoon. Room inside door handle fell off leaving occupant stranded (no phone to front desk). Staff tend to overtly lie about internet. Must pay $1 Can per hour, but availability is sketchy (the internet doesn't go down, but government signin services do regularly) and time runs out because, well I "didn't keep track of it well." The truth is (all of Cuba) that internet access is limited by individual code to 5 hours at a time, and must then be reset again. Overall. a very unpleasant and unfulfilling time spent here. Google maps presents this place as 5 star hotel; my take is a generous 1.5 star. There are many better places to stay than here; and the general trend is that going east on Varadero the quality improves dramatically. Spend the difference and have the holiday you really want.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Never any towels!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Sharon K wrote a review Feb 2023
Tanjung Bungah, Malaysia4 contributions1 helpful vote
+1
We moved from one room to another due to AC problems, then maintenance problems one after another: light didn't work, shower doesn't have enough water, mosquitoes, door not lockable or openable...Finally thanks to Sandra the manager transferred us to another hotel to make our vacation worthwhile. The location is far away from downtown but very next door with a church worth visiting, beach is nice, but no beach towels for the first four days; shortages of lights , milk, fruit etc. But no shortages of cats to be fed (some fun for me) ; enjoyed flute music at the buffet bar, eveningmagic show and Canadian friends.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Asking help earlier when problems come up so that your time won't be wasted on maintenance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Sandra wrote a review Jan 2023
Wigan, United Kingdom15 contributions37 helpful votes
+1
A lovely holiday, 2 weeks all inclusive for Christmas and New Year. Beautiful beach with boats, plenty sun loungers and very alert lifeguards on duty and beach bar with fresh coconuts with rum on most days as well as beer and soft drinks. Pool with ample sun loungers, Ranchon serving bar snacks all day with beer and soft drinks Theatre with nightly shows including magic, ballet, musicals, singer and a fantastic dance troupe and aquatic ballet. Buffet restaurant including barbecue, varied food to suit all tastes. Christmas and New Year Gala Nights, the presentation of the food and variety would rival any cruise line. Lobby bar serving coffee, cocktails and available spirits. Doctor on duty if needed, 24 hour reception service and visible security throughout the resort. Vintage hotel rooms with balcony, comfortable bed and plenty wardrobe space. Pleasant, friendly staff throughout the resort. A lovely, relaxing resort with evening entertainment
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Date of stay: December 2022Trip type: Traveled solo
Room Tip: Bring hairdryer, beach towels, drinking cup, tea bags and cheese slices as cheese was scarce
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
gran caribe villa tortuga hotel varadero, tortuga hotel varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
292
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GRAN CARIBE VILLA TORTUGA - Hotel Reviews (Varadero, Cuba)

Frequently Asked Questions about Gran Caribe Villa Tortuga
Which popular attractions are close to Gran Caribe Villa Tortuga?
Nearby attractions include Varadero Street Market (0.4 miles).
What are some of the property amenities at Gran Caribe Villa Tortuga?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Gran Caribe Villa Tortuga?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Caribe Villa Tortuga?
Yes, free parking is available to guests.
What are some restaurants close to Gran Caribe Villa Tortuga?
Conveniently located restaurants include La Vaca Rosada, Kiki's, and La Casa del Chef.
Are there opportunities to exercise at Gran Caribe Villa Tortuga?
Yes, guests have access to a pool and a fitness center during their stay.
Does Gran Caribe Villa Tortuga have airport transportation?
Yes, Gran Caribe Villa Tortuga offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Gran Caribe Villa Tortuga?
Many travelers enjoy visiting Cueva de Ambrosio (8.7 miles).
Does Gran Caribe Villa Tortuga have any great views?
Yes, guests often enjoy the ocean view available here.