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Starfish Cuatro Palmas

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Starfish Cuatro Palmas
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779 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Calgary, Canada
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Food was just unexpected, excellent. I had my room facing the pool with a queen size bed. Was really comfy as usual. Really nice and clean, the staff are the same as it was..always great services and quality drink and everyone is smiling. Just love it. Its way better then it was before. New management now you can tell the... More 

Helpful?
1 Thank Nadiapage
gm_Starfish4Palmas, Gerente at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about our hotel, the service, the food and staff. It is a pride and personal satisfaction read comments like yours that also invite us to carry on working on the same line to continue improving day by day and to ensure a happy stay to all our customers and friends. looking forward to... More 

Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Apologies for the very late review. Stayed in May 2015. Hotel is on the beach. Overall good location. Beach is nice. Some rooms are worn out & washrooms need urgent renovation. Overall staff are nice.They changed my room twice upon request. Bar staff will treat you better with regular tips. Be careful when exchanging money at the hotel. They will... More 

Helpful?
2 Thank SoloFun
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Terrible experience, staff was rude, the room was not clean, the WC was broken and we found a roach. Food was OK but drinks were bad. The worst problem was de A/C that didn't work. They were full so the solution was to give us a fan.

Helpful?
1 Thank Camila C
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Overall a very good experience. The beach is stunning with lots to do and the hotel is located near many great points of interest in Varadero (shopping, art galleries, parks dolphinarium, bars, car/scooter rentals etc.). The buffet was alright but its quality is greatly surpassed by the restaurant which is comparable to a 4 star restaurant in Ontario. The bar... More 

Helpful?
Thank Ariane F
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for all your comments and score. It is a satisfaction to read that you have enjoyed your stay in our hotel and we jelp you to make your time more enjoyable. We note your comments and as usual we will work with them in order to improve our services. Looking forward to seeing you soon, receive... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My mother and myself have been to Cuba 11 times before this trip, first time at the Cuatro Palmas. The staff are amazing with Edelys,Yosuany at the gym,Ismaray and my favorite Marianna. The food was good and the dinning staff at all the food areas where also amazing. Found the bar staff had there favorite people and would forget you... More 

Helpful?
1 Thank John M
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and score which help us to carry on working in the same line to improve our installations and services in order to guarantee the full satisfaction of our guests and friends. If you have any doubt for your next booking, do not hesite in contact us to ensure your room at the main... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My friend and I stayed at the Starfish Cuatro Palmas from 2 - 11 July after spending 5 days in Havana. We arrived at 2pm and was informed that the room would not be available until at least 4pm. The receptionist was unwelcoming and quite rude. When we eventually gained access to the room, there was a lizard of the... More 

Helpful?
3 Thank Melanie G
Cambridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

had another great vacation at the starfish.we were there for two weeks and had a blast.all the staff is so friendly we love them all.the food was excellent as always with this being our third trip to the starfish.we celebrated our 25 th wedding anniversary on weds.june 29.david and felix and all the staff gave us a very romantic dinner... More 

Helpful?
Thank m0mmy1966
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your review and your score. It is a pleasure and a personal proud to read comments like yours and specially to know we surprised you with our Special and Unforgettable 25th wedding Anniversary dinner... that you - and the mosquitos - enjoyed. Looking forward to seeing you in October, receive meanwhile our best regards from... More 

Montreal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I spent June 30-July 7 at Starfish Cautro Palmas. We started coming here in 2004. We have returned over the years for several reasons - beautiful beach, great location, and a wonderful staff. None of that has changed. The hotel is now run by the Starfish group.The new management has made some improvements - the quality of... More 

Helpful?
Thank Mamborev
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for all your comments, suggestions and score. Nobody like you to realize the changes and improvements made along the last year. But we have already a lot of things and issues to work with. So we continue working to change and to update our installations and services. I am sure your will see more changes on... More 

Toronto On
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi this is the second time I have stayed at this cheerful clean hotel. I have been to Cuba approximately twenty times and this hotel is by far the best. The food is a high cut above all the others. The beach is stunning and clean. The pool area is too. The animation team is A1 for making sure everybody... More 

Helpful?
2 Thank hjudy
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about our facilities, and especially about the staff and their work. It is a pride and personal satisfaction to know that with our efforts we got you to feel at home. We continue working every day to improve and to guarantee a happy and memorable stay to all our guests and friends. Thank... More 

London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved this place. Excellent location. Staff, especially Fidel and the Entertainment team, were fantastic and made the holiday. Food lovely. Rooms ok, bearing in mind you are in Cuba. Entertainment finished at 11, would have liked it to go on a bit later. Only bad things were (I) staff expected to be tipped all the time which made it expensive... More 

Helpful?
Thank Niki1969
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you for your comments and score. I would like to tell you that I am sure our staff works focused on service and customer satisfaction, which is our main aim. On the other hand, let me inform you that the water is collected from a tap with filtering system that removes impurities from the water, although it is true... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Airport Transportation
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Starfish Cuatro Palmas is an all-inclusive retreat nestled along the sandy beachfront of Varadero, Cuba. Guests will immediately be drawn to the picturesque surroundings – patioed courtyard, red roofs and tropical gardens. Quality accommodations, great dining, daily activities, bar, pool, live music and evening shows fulfill the criteria for an unforgettable Caribbean vacation destination. ... more   less 

Additional Information about Starfish Cuatro Palmas

Address: Avenida 1ra entre 60 y 64, Varadero 42200, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $99 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Starfish Cuatro Palmas 3*
Number of rooms: 312
Reservation Options:
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Also Known As:
Mercure Cuatro Palmas Varadero Hotel Varadero
Mercure Varadero
Hotel Style:
#2 Best Value Hotel in Varadero
#6 On the Beach Hotel in Varadero
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