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Grand Memories Varadero

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Km 18 1/2 Autopista Sur - Punta Hicacos, Varadero 42200 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6311)
Pool & Beach (1180)
Dining (609)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Memories Varadero
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 95 hotels in Varadero
Location
Cleanliness
Service
Value
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only (Sanctuary at Grand Memories) sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Entertainment staff
Babysitting
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Meeting rooms
Spa
Head massage
Massage
Salon
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Iron
Room types
Pool view
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
Spanish
5507Reviews1230Q+A100Room tips
Traveler rating
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Popular mentions
Lynn C wrote a review Jan 25
1 contribution
We spent one of the best days of this year staying at the Grand Memories Varadero hotel, highly recommended. Delighted with all the staff, they are all pleasant and very helpful, we left very satisfied with everything ... Whenever I return to Cuba, I will return to the same place..Special greetings to Suset.
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Date of stay: January 2022Trip type: Traveled with family
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Response from Valerio Lanzarotti General Manager, Atención al cliente/recepción at Grand Memories Varadero
Responded yesterday
Dear Lynn, Thank you very much for sharing your experience on TripAdvisor. It was a pleasure for us to have you at our home in paradise and to know it was even better than the previous ones. We are proud to hear our staff did a great job to satisfy and pamper you, since customer service is our main goal. What makes us more than happy is to know we will have the honor to welcome you again at your Cuban home, Grand Memories Varadero, and in the meantime we will take care of your palm tree. Thank you for choosing us once again. Warm regards, General Manager
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Krist K wrote a review Jan 23
4 contributions3 helpful votes
We have returned to our favourite place in Cuba! Grand Memories and Sanctuary. All is perfect! Beautiful beach, beautiful weather and great service! We for sure we are making the best out of this trip!
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Valerio Lanzarotti General Manager, Atención al cliente/recepción at Grand Memories Varadero
Responded 3 days ago
Dear Guest, Thank you very much for sharing your experience on TripAdvisor. It was a pleasure for us to have you at our home in paradise and to know it was even better than the previous ones. We are proud to hear our staff did a great job to satisfy and pamper you, since customer service is our main goal. What makes us more than happy is to know we will have the honor to welcome you again at your Cuban home, Grand Memories Varadero, and in the meantime we will take care of your palm tree. Thank you for choosing us once again. Warm regards, General Manager
Read more
cosmacka wrote a review Jan 16
montreal356 contributions48 helpful votes
Travelled to Grand Memories Dec.28-Jan.5 with my gf, I have been to Cuba 20-25 times and have seen it all, and know exactly what to expect in Cuba. I love Cuba and don't travel there for the food. I am aware of the current limitations due to the economic situation. This hotel is rated #15 of 95 Hotels in Varadero on Trip Advisor. This gave me high expectations going to Grand Memories and it was my first visit to Grand Memories. I really had greater expectations due to the price I paid. It was not cheap. Yes, I travelled there during the peak season. If I had a good deal or paid average prices, I would feel different, but paying top dollar does ceate certain expectations especially when it isn't your first rodeo. Our room (24226) in block 24 was fine, the cleaning service and maid was satisfactory. The thing that bugs me is my vape and Airpods disappeared from our room. I am not accusing anyone, but it was baffling and strange. The beach and water are typical Varadero - amazing. The wifi was surprisingly good and accessible even on the beach. It is not as strong or reliable as we are used to in Canada but a major improvement since the last time I was in Cuba. Rogers has a $14/day for network service which was also good. I would not recommend the Diamond Club, the benefits are not that apparent. The food was ok and typical Cuban style but disappointing for a resort with the rating that Grand Memories has - remember I have been to MANY resorts in Varadero and all over Cuba and resorts at this price have always been much better. Is it due to the current economic situation or is it this particular resorts issue? This is my first trip since covid began so I don't know - the only way to know is to go back to other resorts and try it out. That I cannot say and do not want to make a judgment on just yet, other than the fact when we pay big dollars for a week in paradise, we expect a little bit better! The wait for the PCR test was 3-4 hours. This is the life we live now with the pandemic and we never had anywhere to go that day, but it was frustrating to stand in line in the hot spa building for so long. I hope this situation can be improved. The cart drivers are an interesting bunch. New Years eve one driver was definitely under the influence. Glad nobody got hurt as they really fly around in those little cars! The biggest annoyance is the influx of Cuban local guests over the weekend. They come in hordes starting Friday, swoop down, devour everything in sight and vanish by Monday. It was very noticeable and not desirous! We are used to being served at a certain standard, but these people have only 1 or 2 days to maximise there visit to a place where the food is abundant and free. So the paying tourists have to put up with it for 2-3 days over the weekend. It was a serious turn off - the pushing in the food lines, the uncouth behaviour at the restaurants, bars and buffet. Overall I had to put poor because 'average' would have been acceptable. But at the price I paid, I would ever return to Grand Memories due to the massive weekend influx of Cubans which I have never seen before at any resort in Cuba.
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Date of stay: December 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Valerio Lanzarotti General Manager, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear guest, It is a pleasure to express our gratitude for your kind preference of visiting our resort, and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Your comment has been sent to the departments in order to investigate what might happened and give them the attention required. Thank you for choosing us. Kind regards, General Manager
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Lourdes B wrote a review Jan 13
United States31 contributions11 helpful votes
I was there for christmas and I got santuary and the so called buttler is not really one. She was there 20 minutes first day making me restaurants resrvation and that is it. I think this is some money wasted in a salary that doenst do any difference for customers. Also the santuary place, where i was , wasa pretty place , nice quiet pool , nice room but its restaurant as well as the chinesse not good food at all. The food was not good flavor although the service was excellent. I was said they pay a special cheft,umm really ,another waste of money.They better find a local cheft that knows how to cook cuban food with flavor.The chinese restaurant a shame ,every customer leaving the plates on table for the bad taste.The santuary bar ,the best of all , great selection and nice service.
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Date of stay: December 2021
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Response from Valerio Lanzarotti General Manager, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear Lourdes, On behalf of all Sanctuary at Grand Memories Varadero staff, we would like to give you a thank you for providing part of your time to share a review about your stay with us. We are glad to know you liked your room and that our staff was so attentive with you. However, we regret to know we could not reach your expectations because of food inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these food issues and address them properly. Your comment has been sent to the chef in order to give the attention required. We hope to have the pleasure to welcome you again to prove ourselves. Thank you for choosing us. Best regards, General Manager
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SeanaON wrote a review Jan 13
Toronto, Canada3 contributions
The weather was amazing! The resort itself was good, the beach is beautiful and the staff were lovely. The food was ok, not great, but we knew this going in. We preferred the snack bar to the restaurants. It was an enjoyable week with the caveat that you MUST to take responsibility for your health safety (distancing and masking) as the other guests (mainly Russians) don't seem to know of Covid. If the GM reads this review, PLEASE have your staff enforce the guest mask-wearing rules. NO STAFF asked guests to put on masks in the lobby, in the store, and ESPECIALLY IN THE BUFFET area, plus guests were not distancing in the buffet or lobby!!!! The hotel hand sanitizers were empty, so bring your own. Finally, we had a broken toilet in our room and my kids had a broken sink in their room but the staff never did arrive to fix either and we had asked twice. If I returned, I would book The Sanctuary section.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: Building 24 is close to the beach.
See more room tips
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Response from Valerio Lanzarotti General Manager, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear Seana, First of all, we would like to thank you for taking the time to write an opinion about your stay with us. However, we are sorry to hear you might have experienced some inconveniences It really surprises us the situation you are describing. We find it difficult to believe something like this happened at our resort. Your opinion is essential for us to keep improving and avoiding things like this one from happening again. Therefore, we are sending you a private message so you can give us further information to review the situation and take the measures needed. Thank you for choosing us for your vacation and we sincerely hope to have the opportunity to prove ourselves in the future. Best regards, General Manager
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FORMERLY KNOWN AS
Hotel Riu Varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
1110
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Frequently Asked Questions about Grand Memories Varadero
Which popular attractions are close to Grand Memories Varadero?
Nearby attractions include Varadero Beach (2.5 miles), Cueva de Ambrosio (1.4 miles), and Plaza Las Morlas (0.9 miles).
What are some of the property amenities at Grand Memories Varadero?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Grand Memories Varadero?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Memories Varadero?
Yes, free parking is available to guests.
What are some restaurants close to Grand Memories Varadero?
Conveniently located restaurants include Restaurant La Arcada, La Panchita, and Pizza Piazza Restaurant.
Are there opportunities to exercise at Grand Memories Varadero?
Yes, guests have access to a pool and a fitness center during their stay.
Are there any historical sites close to Grand Memories Varadero?
Many travelers enjoy visiting Cueva de Ambrosio (1.4 miles).
Is Grand Memories Varadero accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.