This was my fourth vacation with my husband to Grand Memories and yet again it was absolutely fantastic! Immediately we felt like we were returning home, so many happy faces from the staff and management. The food was beyond what I had expected, with special attention to detail and presentation, never was I disappointed. The buffet(s) were always full with more than enough selection to accommodate all and every appetite. The A’lacart dinners were so good, may I add The Gourmet and the Asian restaurant were my favourite! The chambermaids were always so willing to accommodate anything that we needed and always left a little special towel arrangement on our bed. Of course we have our favourites when it comes to bartenders from the coffee bar ( Darlay, Bryan, Amy), all the great staff at the Aqua Bar, although everyone is so fantastic and doing their best to serve you... The staff and management are quick to respond to any issue (should there be one), effectively and efficiently. They will do whatever needs to be done to ensure your time at Grand Memories is wonderful! I realize nothing is perfect, but I am very thankful for Grand Memories Staff, Management, and now friends for assisting me with making many many memories and allowing me to have my perfect time and vacation place! I hope to see you all soon as their is no other resort for me, xo 😘

First of all we were the unlucky travellers to be here during a cold front Feb 21-28. Not the hotels fault but only had two days of beach weather and couldn't go near the pool at all. 6 family members, three rooms 2nd floor pool view upgraded to Diamond Club. Building 21 -24 are designated Diamond club and most centrally located to all amenities. Diamond club does not give you a better room but gives you a designated section on the beach and premium amenities such as top shelf liquor if that's important to you. This year I noticed that our designated place on the beach was not as large as I remembered due to the influx of Sanctuary (another upgrade) visitors taking over the same space. Sucks for me as I don't get up early enough to mark chairs by 6:00 Am, therefore, relied on other members of our group to stake out the spots for us all. Forget getting pool loungers, assuming because the weather was unfavorable for the beach everyone was at the very cold pool. The week we were there the lobbey was a very busy place with long lineups for coffee and bar. Struggled all week because staff couldn't keep up with demand. They would have expected most people to be at the beach. The buffet is always the same blah, blah, blah but you won't starve. The 24 hour snack bar also a very busy spot this year and they kept running out of food and beer especially french fries. No vodka any where on this resort or if there was any in very short supply. I asked every day and couldn't get any. Lots of rum and very good blended pina coladas however. Staff not as friendly as I remembered but they were all overworked and overwhelmed. The cappicinos and Spanish coffees at the coffee bar worth the wait but half your day would be over by the time you got through the lineup. As for the rooms, very dated and a tall wall built around the tub so very hard to access and there wasn't even a grab bar in our tub/shower. Also because sun was limited that week water was very often cold and only had luke warm water about two days of our stay. Water heated by solar panels I guess. Make sure to have slippers or socks to walk around your room as floors were suspiciously not cleaned. As I have been to Grand Memories in other years and have found it to be a bit superior to other resorts of the same rating I am feeling like maybe the weather was responsible for my negative findings this year. Am willing to check this place out again and hopefully will have a better weather week ,therefore, more time on the beautiful beach and not so much time struggling in the lobbey, also water for our rooms were not in great abundance. Even when we asked at the bar for water for our rooms eyes rolled at us making us feel guilty for even asking.

From the beginning until the end, GM provided us with the trip of a lifetime. Starting with vivianna in customer service, lassandra, the best bartender on the resort, Ali who makes the best beef i've had in cuba and Ida who enured our room was spotless, the staff were amazing. Our room #24(224) was spotless and it was only a 1-2 minute walk to either the beach or the pool. As always with varadero, the beach was amazing and while this is a huge resort, we never had trouble finding a chair. The food surprised us, usually im not a fan but this time it was great and the staff at Alis buffet was amazing. Again, i cant overstate how great the service was even though the resort is huge. I can only imagine what a logistical nightmare it must be to accomodate thousands of people with food, drink and accomodations but they did it. Nightlife was great, especially the queen and MJ tributes and the little impromptu acts in front of the cascada bar were fun to watch. A few tips, have a lttle patience, vary your eating times until you find one that suits you and be polite, it always pays off. We will be back, hopefully with the three kids if we can afford it :) Thanks to @sunwing @grandmemoriesvaradero #sunwing #grandmemoriesvaradero #cuba #sunwingvacation