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Km 18 ½ Autopista Sur - Punta Hicacos, Varadero 42200 Cuba
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Traveler (6904)
Pool & Beach (1450)
Dining (645)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Memories Varadero
Updated 06/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 96 hotels in Varadero
Location
4.0
Cleanliness
3.5
Service
3.6
Value
3.5
2022 Travelers' Choice Best of the Best
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only (Sanctuary at Grand Memories) sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more.
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Property amenities
Free parking
Internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Entertainment staff
Babysitting
Secured parking
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Meeting rooms
Spa
Head massage
Massage
Salon
24-hour security
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Safe
Iron
Room types
Pool view
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
6445Reviews1279Q+A100Room tips
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Spring232323 wrote a review Sep 27
Toronto, Canada4 contributions6 helpful votes
Tldr: go to Mexico, not here. Dont listen to the people who have been here hundreds of times and say they love it. Dont even listen to the people who have been here once and say they love it. This is a one star resort. I had to go to four bathrooms. The first had three stalls and no toilet paper in each. The second had four workers chatting while only one bathroom stall was open and it had no backing and the lock was broken. I gave up at the fourth bathroom and poop while holding the door closed as the lock was broken as I finished the last of the toilet paper. You will have to beg for toilet paper from housekeeping every day as they are stingy as heck. There are a lot of workers that walk around but I dont know what they do. The beach towel exhcange lady kept her window closed (within her hours of operation) unless you got her attention. Anything to not work. The buffet staff say they'll get you something like spoons (because theyre not at the soup or ice cream stations) but never actually get it. Theyll also never come back for a refill unless you chase them down. Day 1 the hotel lobby ran out of tequila. The beach bar ran out of cups (and other days too). They run out of cola. They gaslight you saying they ran out of something and then say they have it 5 minutes later. Youll often be made to feel crazy here when you're in the right. You'll also get much better service if you speak Spanish. The chairs on the beach are old, sunk, and broken. The staff will tell you the chairs are broken but theres no solutions being offered. It's always "sorry, it is what it is". Its also the place where the security guards sleep on the beach, the other beach staff clearly make illegal sales with clients, and where the people selling things harass you in the water and ask you to get them sandwiches. You will not be asked how our stay was when you check out. They dont care. This place is anti hospitality. For sanctuary where we stayed, they say theres a butler and room service. the butler doesnt know anything and you'll reach room service every one in 8 times you call where they'll offer you the same awful 3 options at the snack bar. And tell you they ran out of cheese. The entertainment schedule that's posted is not accurate and the staff dont know what's playing either. And there's no entertainment throughout the day. The food is the biggest joke ever. I heard thefood was bad but my partner who has been in cuba 3 times said this was the worst. Lunch and dinner are the same.It's the same food like potatoes or atrocious pasta with ham and gross white sauce just displayed four different ways. The only vegetables that are not always there are cucumber and pickles. The fruit are not ripe. Everyone is desperate for cheese so it disappears 2 seconds after its brought out. The food you like will never be repeated. If you're vegetarian, gluten free or anything other than a carnivore, stay home. I think I lost weight here as a vegetarian. The butler said "buffet is better for vegetarians, theres vegetables and carrots". There are no carrots. The a la cartel restaurants are terrible,they should close, no wonder they're empty. Its the same options as the buffet. The Asian restaurant's entrees were "fish, chicken, beef, pork". Those are proteins, not dishes. In Mexico, if you say you're vegetarian the chef will make you a dish. Here theyll say "I'm sorry." No effort or creativity. Theres only one buffet open though two are listed. The Italian restaurant is closed. I want my money back for everything not available. Theres fish in the sea. Thats not the hotels fault obviously but just an fyi. Bring a floaty if you dont want to feel like you're kicking fish in the face. The 24/7 pool and bar in the sanctuary is awesome. The snack bar closing at 5 and having go to the main snack bar is not cool. I'd hate to see a 1 star resort in Cuba.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded yesterday
Dear guest, It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. We extend our sincere apologies for the inconveniences that you have had with the service; we continuously train our Staff in order to give an excellent service to our visitors. We are sincerely looking forward to have the pleasure of welcoming you again in our Grand Memories Varadero, and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards,  General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cheers33 wrote a review Sep 27
Montreal26 contributions29 helpful votes
I really made friends for life on my holiday solo to the Grand Memories Resort in Varadero. Everyone, I mean everyone was just so helpful from entering my internet connection each morning to bringing me to the beach in the shuttle car. WOW, the bar tenders were just incredible..Giraldo remembered exactly what I liked to have each time I went up to the Bar in the Lobby. The Air Canada Rep. was so helpful and was always there each day...he answered my questions and was very cheerful indeed. I felt secure when I saw him as I am always traveling with Air Canada. Liudelis and Yojan in the buffet were just so pleasant and ready with my special spot. :) Just so many people to thank and they know who they are. The young man who was playing the Piano ..Marlon...was fantastic...what a talent...just lovely. I can't say enough about the Restaurant GORMET... they went beyond and above excellent service....thank you both. :) Last but not least, the ladies who clean my room each day...what great service...always a smile and Hola Senoria...plus flowers, and deco on my bed. The beach people, just adorable ...so inviting always. The front desk were just amazing and so helpful...thank you..Mucha Gratis. Hope to see you all again soon. If I missed someone, you will still be on my list of thank you's . :)
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Building 10 was great...quiet, near by the center and also a beautiful pool just in front.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nancy wrote a review Sep 26
1 contribution
I want to take the time to say thank you for the amazing lovely service I had from Liliana and her husband Eliécer. They were the best hosts friendly ,enjoyable to talk and very helpful and mostly very caring. Thank you so much to both of you. We will miss you guys so much. Until next time ,😊😊😊😊😊 Nancy and Berge
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 4 days ago
Dear Nancy Berge, On behalf of all Grand Memories Varadero staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach and service. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to all the members you have mentioned like Liliana and Eliecer We are sure they will be very happy to hear about you. Finally, it is a pleasure to know we will have the honor to welcome you again at your new home in paradise Grand Memories Varadero. We are really looking forward to it. Thank you for choosing us. Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nathan T wrote a review Sep 25
1 contribution
Beautiful country and lovely and kind people..We were also luck with Hurricane Fiona, caught the tiny taste ( tali end of it ). Beautiful beaches, friendly, courteous and very talented staff. Great entertainment staff kept every one busy with all the activities show ( liliana and Eliecer was really helpful. Lovely resort. Pool bar service was also excellent thx to Alex and Daisy. Room service always greeted with either a swan, flowers or some creative decorations on return to the room. Kids also had a blast Already planning next trip here!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 4 days ago
Dear Nathan, Thank you very much for sharing your experience on TripAdvisor. It was a pleasure for us to have you for the third time at our home in paradise and to know it was even better than the previous ones. We are proud to hear our staff did a great job to satisfy and pamper you, since customer service is our main goal. What makes us more than happy is to know we will have the honor to welcome you again at your Cuban home, Grand Memories Varadero, and in the meantime we will take care of your palm tree. Thank you for choosing us once again.  Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marizen L wrote a review Sep 22
1 contribution
I love this place. The staff is awesome especially Liliana and Eliecer who welcomed me. They were very gracious, friendly, and very helpful. I had so much fun in this resort. The beach is just beautiful. The rooms at the sanctuary are amazing.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear Marizen On behalf of all Grand Memories Varadero staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to Liliana and Eliecer the members you have mentioned. We are sure they will be very happy to hear about you. Finally it is a pleasure to know we will have the honor to welcome you again at your new home in paradise, Grand Memories Varadero. We are really looking forward to it. Thank you for choosing us. Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kamran M wrote a review Sep 21
1 contribution
Good resort I was there for whole week and my first time. This place has good entertainment every day I loved the daily shows and special performance from piano and violin girls Staff was super friendly and always ready to help the girls at coffee bar and specially like to mention liliana and Eulicer who went out of there way to show me resort and become friends and informed me about Varedero Havana and Cuba in general thank you guys you are awesome.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear,  Trust me when I say your review made us really happy. We would like to give you a big thank you for proving part of your time on writing a review about your stay with us. We are very proud to know this was your best experience in Cuba after multiple times of visiting the country. We are glad to hear you liked our entertainment, our variety of drink brands and our tasty food. What it makes us happiest is to hear our staff was so friendly and welcoming with you, as customer service is a priority for us.  Thank you for choosing Grand Memories Varadero.  We are already looking forward to receiving you again soon at our little paradise.  Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christa M wrote a review Sep 18
6 contributions4 helpful votes
I truly love it here!!! The staff is great the Welcoming Staff Liliana and Eliecer were great and very friendly!. Yamaysi part of the Management team made our vacation welcoming and made sure we had everything we needed!..Dayanis the waitress in the Lobby Bar is by far the best there is!!
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear Christa,  On behalf of all Grand Memories Varadero staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to all the members you have mentioned. We are sure they will be very happy to hear about you. Finally it is a pleasure to know we will have the honor to welcome you again at your second home in paradise, Grand Memories Varadero. We are really looking forward to it. Thank you for choosing us. Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Allan L wrote a review Sep 17
3 contributions1 helpful vote
+1
As always the Sanctuary Grand Memories and the Grand Memories Varadero entertainment team are amazing 👏 with the very friendly couple Liliana and Eliecer welcoming and directing the new clients to the reception for check in. All the managers and the staffs are outstanding greeting you every time they passed by you and offering help if you need any. Never a dull day during my 10 days stay at the resort ( my 2nd time within 6 months period at the Sanctuary Grand Memories Varadero) My butlers took care of my dinner reservations every evening. Beach party and the shows at the theater are very entertaining. I am glad that I went back to the same resort twice this year. Keep up the good work my friends & good luck. Hope will see you all again next year.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 1 week ago
Dear Allan, On behalf of all Grand Memories Varadero staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Trust me when I say that your review made us really happy. It was a pleasure to have you at home and we are already missing you and looking forward to receiving you again. We work hard everyday to give our usual excellent service and your review is the proof we succeeded in reaching our goals. We will forward your message to all the people you have mentioned. We are sure they are going to be very happy to hear about your words. Thank you very much for choosing Grand Memories Varadero and we hope to see you again soon at your home in paradise for another amazing experience.  Warm regards,  General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marina d wrote a review Sep 15
Toronto, Canada1 contribution1 helpful vote
I was recommended this resort for my first time in Cuba and it did not disappoint at all! I came here in 2019 for the first time with friends celebrating their birthday and we were very pleased with the grounds of this place. The rooms were very clean, housekeeping is super friendly. The employees at this resort are professional yet very attentive and super kind! The food is wonderful here, lots of variety. Now, in 2022 I recently came back on a solo trip in August and the upgrades after the pandemic are amazing! The feeling of the resort felt truly like home and I really enjoyed how the staff was working all the time to maintain the cleanliness of the place. I had the pleasure of meeting old and new staff including Liliana who greeted us upon arrival to the resort and when we left. I have made friends with a few servers at the buffet including Alberto and Glenda who did a phenomenal taking care of their sections of the buffet for dinner. Everyone at the hotel staff was super friendly and very helpful. The shows every night were spectacular and the performers are super talented!! The beach is nothing short are gorgeous each and every time!!! I truly cannot wait to come back with my family here and create more memories. Thank you so much Grand Memories, Varadero for making me feel at home <3
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 2 weeks ago
Dear Marina, On behalf of all Grand Memories Varadero staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to all the members you have mentioned. We are sure they will be very happy to hear about you. Finally it is a pleasure to know we will have the honor to welcome you again at your new home in paradise, Grand Memories Varadero. We are really looking forward to it. Thank you for choosing us. Warm regards,  General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike F wrote a review Sep 8
1 contribution2 helpful votes
My wife and I came to the Sanctuary section of Grand Memories right after our wedding. We were so tired when we arrived and had never been to Cuba and the staff here were exceptionally helpful. We first got into the wrong line at reception and needed to be rerouted to the Sanctuary area and were introduced to iago the area manager. He was amazingly nice. We were then given a ride to our room and were introduced to our Butler. Yes, Butler. His name was Julio and he had a counterpart Juana. I have to make sure you know this: Juana and Julio are incredible people. Perfectly poised and professional. Helpful to an amazing degree. If we needed anything, they did it. If we had questions, they did it. Need CUC pesos? Done. Need dinner reservations? Done. I could not have asked for a more satisfying and relaxing time in a relatively unknown country. If I could take them home with me I would. But I would be depriving Cuba of two top notch people. Thanks Juana and Julio!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Director General, Atención al cliente/recepción at Grand Memories Varadero
Responded 2 weeks ago
Receive a trendy regard from Grand Memories Varadero, Thank you for taking the time to share your experience with us at Grand Memories Varadero. We are glad the product and services were to your fullest satisfaction. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FORMERLY KNOWN AS
Hotel Riu Varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
1110
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Frequently Asked Questions about Grand Memories Varadero
Which popular attractions are close to Grand Memories Varadero?
Nearby attractions include Varadero Beach (2.5 miles), Cueva de Ambrosio (1.4 miles), and Plaza Las Morlas (0.9 miles).
What are some of the property amenities at Grand Memories Varadero?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Grand Memories Varadero?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Memories Varadero?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Grand Memories Varadero?
Conveniently located restaurants include Restaurant La Arcada, La Panchita, and Pizza Piazza Restaurant.
Are there opportunities to exercise at Grand Memories Varadero?
Yes, guests have access to a pool and a fitness center during their stay.
Which languages are spoken by the staff at Grand Memories Varadero?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Grand Memories Varadero?
Many travelers enjoy visiting Cueva de Ambrosio (1.4 miles).
Is Grand Memories Varadero accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.