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Grand Memories Varadero

Booking.com$160*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Grand Memories Varadero
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1,997 Reviews from our TripAdvisor Community

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Showing 1,329: English reviews
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shelburne, nova scotia
Reviewed yesterday NEW

We stayed may 7-14/17. We were in building 15 near the quiet pool.Our bed was comfortable,with large pillows.Ac worked,plenty of hot water,good water pressure.Fridge wAs restocked.quiet part of the building.Patio door didn't lock but we were on 2nd floor. We spent one day at beach and one day at quiet pool.Both were great . Most of the trip we stayed...

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Thank lbateman1
Kingston, Canada
Reviewed yesterday NEW

This was the second of two all-ins we stayed at in April 2017. The dinning-hall food was better than the Melia Peninsula and we did get into one of the specialty restaurants (the Japanese) even though we were there just for one night. They used the wrong rice for the sushi and it was dry. The Service was lack luster....

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Thank RonTurley
Reviewed yesterday NEW

I'd recommend Cuba to anyone however I would advise to avoid ths hotel at all costs! Our room was never cleaned and the room in places was filthy and hadnt been cleaned properly for quite some time, it was rare we had clean towels and never had a change of bedding once and then cleaning staff demanded a tip at...

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Thank Jo T
Reviewed yesterday NEWvia mobile

Gonna keep this review short and simple. Before you continue on reading, just keep in mind that I've been to dozens of all inclusive resorts in Cuba, Mexico and Dominican and by far this was the absolute worst. Food - The usual. I don't keep high expectations for Cuba anyways. Main thing that bothered me was the dead fly on...

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Thank Nikesh P
Edmonton
Reviewed yesterday NEWvia mobile

My boys (12 & 13), my Grandmother (87 and had to use a wheelchair), and I just returned from a beautiful vacation at Grand Memories Varadero. I'm not one to sugar coat things, so please get ready for the good, the bad, and the ugly. PleaPe also note that this information is solely my opinion from what my family and...

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Thank Taradlyon
Reviewed yesterday NEW

I was not happy when we were ask to get cash advance from to pay our bill the first night we checked in, because their visa machine did not work. The room was clean and the staff were very nice. I have mobility issues so being advised that cart service was available would of helped me get to and from...

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Thank Winnie W
Saskatoon, Canada
Reviewed 2 days ago NEW

My husband and I stayed at Grand Memories the third week in February, 2017. We have been to Varadero three times before, twice at Memories Varadero, so we expected Grand Memories to be even better. This was not the case, but that being said, the hotel was clean and comfortable. The staff were friendly. Our maid was very efficient and...

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Helpful?
Thank WorkToTravel_12
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for providing your complete feedback after your recent stay at our hotel. We are happy to read that you had a pleasant stay among us. However, we regret that the behavior of other guests was not the expected. We will report that to our security department to make sure it doesn't happen again. We...

Reviewed 2 days ago NEW

If you go to this hotel then expect to be ill. Its dirty and so outdated. The pools are dirty and a feeding ground for bacteria. The smell of rotten sewers in block 20 was awful. Told to leave door open and ac on to get rid of the smell. The food was always cold and sometimes been reheated that...

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2Thank Sammy T
Reviewed 2 days ago NEW

Our room had 3 single beds, that were super hard. We were on the main floor. Outside our room, about 10 feet away the staff would leave garbage bags for pick up outside for days. When we complained no one did anything about it. Also not enough pillows or blankets in the room. At night, little lizards would come in...

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Thank Sam F
General M, Director General at Grand Memories Varadero, responded to this review

Dear Sam, We are sad to read that we couldn't met your expectations. However, we care a lot about our customers opinion and we regret we couldn't help you when you were at the hotel. We will share your review with the departments involved and we will hardly work to do the necessary improvements. We hope you could give us...

Delta, Canada
Reviewed 2 days ago NEW

We just spent 1 week in this resort for our honeymoon even though I upgraded us to Diamond and was suppose to have an upgraded room, It was terrible. The beds were quite possibly the worst we had ever slept on. Not even a roll of toilet paper in the bathroom until we complained. The staff in the resort are...

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Thank crazycanuck1971
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to read your experience after your recent stay at our hotel. We apologize for the issue you had at the lobby bar. We will carefully analyze the incident with the food and beverage manager as this attitude is by no means up to our standards. Moreover, we will pass the cleanliness issues to the...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $127 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Memories Varadero 3.5*
Number of rooms: 1110
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Varadero
#26 Top resorts Hotel in Varadero
#29 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travelers have asked, with answers from Grand Memories Varadero staff and other travelers.
648 questions
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Questions? Get answers from Grand Memories Varadero staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask to be on the beach side, so you do not have to look at the other resort's garbage area.”
winniew926, yesterday | Read review
“Our room was quiiet but we did not choose it.”
  • Our maid was creative.
  • Very clean. King sized bed.
WorkToTravel_12, 2 days ago | Read review
“Try a different clean hotel”
  • Bathroomdoor
  • Bugs  never cleaned from room
  • Pool area
  • Shower
  • Bathroom
  • Shower
  • Mould in light shades
  • Bathroom
914sammyt, 2 days ago | Read review
“Spend the money, and try different resort. This ones is not that good.”
samfN7093YF, 2 days ago | Read review
“Building 20,21,22 and 23 is in the center of the resort”
stevewO5212LI, 1 week ago | Read review
5 of 5
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