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Grand Memories Varadero

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Grand Memories Varadero
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1,366 Reviews from our TripAdvisor Community

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Showing 884: English reviews
Athens, Greece
Level Contributor
4 reviews
1 of 5 stars Reviewed today NEW

The hotel is completely dirty! the check in start at 16:00, we arrived at 17:00 and our room it hasn't cleaned yet, we have wait up to 30minutes and when we gone to our room the towels is used, the sheets are dirty!!!! The rooms and the rest of the group was dirty too!! The quality of services was very... More 

Helpful?
Thank katerina11111
Nanaimo, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

3rd time to this resort, but first since it was RIU property. Still ok resort, but was excellent as RIU. Beaches, food - still very good, as before. Entertainment has suffered in variety - every night same thing - very good dancers, but lacking variety - saw the same show twice in 5 days. Last 2 visits had "Michael Jackson"... More 

Helpful?
Thank 2008Doggy
Tavistock, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a seasoned traveller I am well aware that what constitutes 5* in Europe and the USA is far from what to expect in other parts of the world. That said I found the hotel very good. The room was spacious with two showers, a bath and separate toilet, loads of storage, including hangers, safe, fridge, coffee maker, CD player... More 

Helpful?
Thank Annie S
General M, General Manager at Grand Memories Varadero, responded to this review

Dear Annie, Thank you very much for sharing your experience on TripAdvisor. We are very happy to read that the room and the pools were of your liking. However, we regret that food didn't achieve your expectations. We will take your comments into consideration and we will send them to the departments involved in order to fix the inconvenience. We... More 

Windsor, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Well I rated this hotel before , but this visit I got disappointed the food variety was so little if you come to the buffet late that most of the veggies were gone if you ask for replacement they sat no more ! In terms of quality of the food it was pretty good for Cuba standard there is always... More 

Helpful?
Thank fungluvBMW
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We recently came back from a 4 day vacation and stayed at Grand Memories Varadero. This hotel was rated 4.5, however, the rating should be between 3-3.5. We have stayed at 4 & 4.5 stars in Varadero and the experience, cleanliness, and attentive staff is lacking at the Grand Memories. - Entrance and Lobby, they have a fountain, not turned... More 

Helpful?
1 Thank bellezzaDV
Brampton, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my second time in Varadero and I did see a few differences. Last time I stayed in Brisas Del Caribe in December 2015. It was a 3 star resort so the facilities weren't that great. But the staff there was super nice. It was a pretty different story at Grand Memories. Better food, but not really better service.... More 

Helpful?
Thank Amyy G
General M, General Manager at Grand Memories Varadero, responded to this review

Dear Amy, Thank you very much for providing your feedback after your recent stay among us. We are very sad to read your comments regarding the service provided. By no means the attitude that you describe is promoted by our standards. On the other hand, we are happy to read your opinion about the room and the variety of food.... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

AC was not working for last 2 days of my 7 day trip. Went to the customer service desk,supposed to be fixed my AC right away, nothing was done. Called reception and customer service,technician supposed to come and check the issue right away or they promised to change the room--guess what !? Nothing was done ! I was not feeling... More 

Helpful?
Thank Windman_ca
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, We are very sorry to read your review and we apologize for the misunderstanding. You should have let us know when you were at the hotel because we could have done something to fix the problem. We hope you could give us the chance of welcome you again and change your opinion about us, Kind regards, General Manger. More 

Travelers are raving about these Varadero hotels

Staffordshire, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived in Cuba on the 1st September for 2 weeks. On the bus from the airport we were all given our check in details and fortunately for us we were upgraded to The Sanctuary. This is the adults only section and nearest to the beach with our own reception. On our 1st night we went to the main buffet... More 

Helpful?
Thank Diane B
General M, General Manager at Grand Memories Varadero, responded to this review

Dear Diane, We are very sad to read that we couldn't meet your expectations. However, we are happy to see that after all you enjoyed your upgrade at the Sanctuary. It would be a pleasure for us if you could reconsider visiting us to see all the improvements, Warm regards, General Manager. More 

Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We recently arrived from a one week stay at this beautiful hotel and to be fair will comment on both the good and bad things experienced during this time. Room 24202 - upgraded to Diamond Club Good: 1- The beach is absolutely gorgeous with white sands and crystal clear warm waters. 2- Beautiful tropical gardens and buildings very well kept.... More 

Review collected in partnership with Windows 10 app

Helpful?
4 Thank Fernando C
General M, General Manager at Grand Memories Varadero, responded to this review

Dear Fernando, Thank you for sharing your experience on TripAdvisor. We are happy to hear that overall you had a good time among us. On the other hand, we are very sorry to read that your wife had several bites after waking up. We are still investigating because it's a little strange that only one of you get bitten by... More 

Ontario, Canada
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed the first week of September. Check in was very quick, and simple, and Diamond Club gives you personalized service, and you can make your restaurant reservation right off the hop. Quick trip to the room via electric cart. Room was very average, and there was no liquor in the dispenser when I arrived, which was before noon. This was... More 

Helpful?
4 Thank zipee1
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for providing your feedback after your recent stay at Grand Memories. We are happy that after all you have a good stay. We will analyze your comment with the departments involved in your concerns in order to find a solution and improve our service. It would be a great pleasure for us if you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $123 - $307 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Varadero
#22 Top resorts Hotel in Varadero
#23 On the Beach Hotel in Varadero
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