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Grand Memories Varadero

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Grand Memories Varadero
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1,332 Reviews from our TripAdvisor Community

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Showing 865: English reviews
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for two weeks in August for a family reunion. 3 of us from Canada and 9 from the UK. Reading some of the reviews is pretty daunting, but I think it's best to understand that Cuba is a developing country and therefore some things may not be considered perfect by all. Everyone has different experiences, but please do approach... More 

Helpful?
2 Thank Cardiffsurv
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

So..despite all the reviews we had a lovely holiday. An upgrade to Diamond club was much appreciated and we didn't experience any towel issues (our maid personally washed them for the rooms she was responsible for when there was a shortage one day ) and our room in block 20 was cleaned regularly and fridge stocked daily. The beach was... More 

Helpful?
2 Thank Nik S
United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First of all this is not overall a bad hotel - there are some frustrations and some things that could be done much better (some are simple - for instance the provision of an information leaflet about the hotel in the rooms to help familiarisation with things like restaurant booking) - but accept you are in Cuba, make some allowances,... More 

Helpful?
3 Thank Andrew W
General M, General Manager at Grand Memories Varadero, responded to this review

Dear Andrew, We would like to thank you for choosing Grand Memories Varadero for your vacations and appreciate the time you took to share with us your experience. Constructive comments always allow us to look for the opportunity areas to continue improving and be able to provide memorable vacations to our guests. We are really sorry to read your expectations... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Visited grand memories July 15th- 22nd 2016 Sorry for the late review Resort The resort is massive, there are many activities and 2 , 24 hour bars, 1 24 snack bars.. A bunch of pools, great modern gym/ spa, very friendly and professional staff. If you’re looking a family or couples vacation. This is an amazing hotel, the travelers do... More 

Helpful?
Thank victraveler101
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, We would like to thank you for setting aside the time to convey your recent vacation with other international travelers via Trip Advisor. Your evaluation is of special importance and provides us with insights on how to improve customer satisfaction. It will be a pleasure to see you back again in the near future. Best regards, General Manager. More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

There were a couple of things that really turned me off this resort. #1 was the towels. They looked and smelled absolutely disgusting. Visible dirt and stains even noticeable on the dark blue beach towels....and the smell...can towels rot?#2 was the food. I understand that is common for Cuba so I try and not and hold that against the resort... More 

Helpful?
3 Thank 720franm
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, First of all, we would like to thank you for your recent visit to Grand Memories Varadero. Thank you very much for taking the time and trouble to bring your comments to our attention. We regret to know that your experience has not been as expected, we are very sorry about the issues you have listed that are... More 

Travelers are raving about these Varadero hotels

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at the Memories Varadero when it went by another name in 2010.. it was so clean, food was great, service was perfect.. i thought that the grand memories would be even better but it was not the case We visited the Grand memories resort in August 2016 with a 1 1/2 year old. We chose this resort because... More 

Helpful?
1 Thank emcerrato
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, We would like to thank you for dedicating the time to write about your recent vacation. Your evaluation is of special importance and provides us with insights on how to improve customer satisfaction. We are glad to read that you liked our beautiful beach and the excellent quality of the entertainment. On the other side, we are truly... More 

Quebec, Canada
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the grand memories Varadero in June, this was our 4th stay at this hotel, my rating about the Sanctuary (Adult Section) of this hotel remains the same ‘’outstanding’’ but regarding the grand memories itself I felt a little let down in some area of the hotel in general. Maybe because it was the low season and the... More 

Helpful?
Thank AnnThi
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for such a complete review. We are happy to read that after all the issues you mention in your review you enjoyed your stay. For sure, we are going to share your positive comments with all the members of our staff that you mention. They will be very happy to hear from you. We... More 

Brampton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We travelled to this resort from August 5 - 12, 2016. We had the Diamond Club package, we had great time, we were very close to the beach building 23, the staff was very friendly and the service excellent, the food was very good and so much variety at the buffet. Excellent vacation I would recommend it to my friends.

Helpful?
Thank adrianaloghin
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for sharing your experience among us on TripAdvisor. We are glad you had a nice stay among us and it's very pleasant to read that you enjoyed our friendly staff, our beach and our variety of food. We hope to welcome you in the near future at Grand Memories, Best wishes, General Manager. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Terrible! Bad customer service, front desk was rude...ignored guest concerns...spoke Spanish and laughed. Never answered phones...a "who cares attitude". We noticed a number of unhappy guests! CUBA needs to realize that tourism is their main industry...far cry from 12 years ago when we went there! Rooms were dirty, mouldy, pillows and towels were stained and full of mould, had to... More 

Helpful?
2 Thank Maplema
General M, General Manager at Grand Memories Varadero, responded to this review

Dear guest, We would like to thank you for taking the time to write your comments regarding your stay with us. The best way to improve our service is hearing the opinion of our clients in order to offer a better service to our future guests. We deeply regret the fact that we did not fulfill your expectations, regarding your... More 

1 review
1 of 5 stars Reviewed 1 week ago

I went to this resort from August 9th to the 14th. I have been to Cuba a few time and I have to say. This is the worst trip I have ever been on. Room number 1: that we were told was "Just made up for you and we had to rush the cleaning lady". When we got to the... More 

Helpful?
Thank Caden F
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $122 - $280 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Otel and HRS so you can book your Grand Memories Varadero reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Varadero
#22 Top resorts Hotel in Varadero
#23 On the Beach Hotel in Varadero
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