Be Live Experience Turquesa
Las Morlas, Km.12,5 Reparto La Torre, Varadero 42200 Cuba
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About
#43 of 100 hotels in Varadero
Location
4.0
Cleanliness
3.6
Service
3.6
Value
3.5
Be Live Experience Turquesa is a 4 star all-inclusive establishment surrounded by palm trees and tropical vegetation. The complex is in a garden area that opens up to the spectacular Varadero beach. It is the ideal holiday destination for couples and families, and it is an exquisite location for weddings. It is on the beachfront, 8 km. from the center of Varadero, 4 km. from the shopping center and 36 km. from the Juan Gualberto Gomez International Airport. In the vicinity of the hotel are a number of tourist attractions, such as the Varadero Golf Course 4 km. away and the Varadero Dolphinarium 500m. away.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Evening entertainment
Table tennis
Kids club
Airport transportation
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family Resort
Location
38Car recommended
Grade: 38 out of 100
27Restaurantswithin 5 miles
14Attractionswithin 5 miles
Contact
Las Morlas, Km.12,5 Reparto La Torre, Varadero 42200 Cuba
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The best part of this all-inclusive resort is the beach, with beautiful turquoise water and soft sand, perfect for my toddler to play under the sun! The water was warm and beach was clean. Another highlight of this resort is the nightly entertainment with a different performance every night during our 6 nights stay. The entertainment staff is very fun and enthusiastic to encourage guests to participate in different activities by the pool in the day. The resort itself is dated and it shows in our ground floor room that has one old queen bed and an old single bed (for my toddler). The bathroom is old and I wouldn't even call it a 3 stars in Canadian standard (this resort is equivalent to Mexico's 3 stars resort I would say). They didn't change our bath towels (and other towels) everyday so ended up we use the same bath towels the entire 6 night stay (which is ok as we support eco friendly way of traveling but it was a problem for my mom as she prefers to have a fresh clean bath towel every day). There were a few small cockroaches in our room. The housekeeping staff is very friendly and tried to help us with getting more bottles of water for us as we have a toddler who drinks quite a lot of water (we also tipped very well for her help). The pool is not too clean and water was a bit cold in the late afternoon when the sun set. Luckily Cuba was not that hot in January so it was nice to travel at that time. We booked our two day tours with the Air Canada tour desk (as we bought the Air Canada Vacation package for this trip). The check in in the evening took a while but luckily they have golf cart to drive us and the luggages to our room that is quite far away from the reception/ lobby area. The food in this resort (especially the buffet) is only average (really can't compared with resorts in Cancun), and I would strongly suggest to dine at the Italian restaurant for a-la-carte (but you can't get a reservation for every night of your entire trip). The reservation time was in the middle of the afternoon with a long line up so be sure to set your alarm and get there early to wait for the reservation desk to open. Another annoying thing is the towel booth that only opens at a certain time in the day and often they ran out of clean towels so you really have to be strategic to keep your beach towel and exchange for a fresh one as soon as the booth is open/ restocked. Such a bummer when you go without a fresh beach towel for 2 days in a row. Again I would emphasize that this resort is a dated 3-star all-inclusive resort so don't expect too much from it.…
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Date of stay: January 2022
Value
Location
Service
Room Tip: Set your alarm to reserve the a-la-carte Italian restaurant because the buffet is only average....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Check-in - the front desk is situated close to the entrance of the resort. There were 8 guests checking in and it took 37 minutes for us to get our room key. Check-out was quite fast perhaps 7 min in line. Rooms - the rooms are in poor shape. We had requested rooms adjoining rooms although we were given rooms far apart. We returned to the front desk and were told there were no changes for the 1st night. The change was effected the 2nd day. On the 2nd day we changed rooms to two rooms next to each other, not adjoining rooms. It was the best that they could do. These rooms were on the main floor. They had sliding doors leading to the outside. These doors did not lock! Again we asked for better rooms, adjoining rooms on the 2nd floor preferably. On the 3rd day we were changed to 2 rooms next to each other in the same building on the 2nd floor. The rooms were musty and after a few hours of having the sliding doors open the smell was less obvious. Food - the meals in the buffet were good and had variety. I preferred the Italian a la carte. Drinks - they offered simple options. I enjoyed the beer and rum mixed drinks. Pool - it is a big pool and it was clean. The kids enjoyed it a great deal. We had to go early to get seating. Beach - the best attraction of the trip. Most beautiful beach... Staff - it was a hit and miss when it came to staff. Some understood what it meant to be in a customer service field while others seemed busy doing nothing. Those who were attentive were pleasant and ready to help while others seemed aloof and bothered when asked for something.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Building further from the front desk. ALways, always get rooms on the 2nd floor...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The food was absolutely excellent. I was shocked by this...being Cuba and their limitations in procuring food. The head chef would regularily step out of the cooking area to watch the guests eating and gauge their happiness with the food. I was quite impressed with this man. The other staff I interacted with with were rude and offensive, from the front desk to the buffet servers. My toilet wouldn't flush. I approached the front desk and was greeted with a snicker. It was not repaired. Two week vacation without a working toilet. Room key didn't work, I had to leave my door unlocked at all times because they were unable to fix it. Great chef, buffet egg lady was awesome, otherwise a bad experience. Never again.
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Date of stay: April 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I have travelled to about 15 different countries, and Be Live Turquesa is by far one of my favorite paces to stay. People who are saying that the resort is run down have never stayed in a salt-water environment before. I grew up in Prince Edward Island in Canada, and that type of environment requires constant upkeep. Both times we have stayed here, the maintenance workers were CONSTANTLY working everyday, attending to the grounds, painting, sweeping, etc. They take pride in their work, are extremely friendly, and do their best to make sure that the resort is kept in great shape. As mentioned by other people, the food in Cuba is not spicy like other places, so it might be a good idea to bring your own if you prefer that. However, my wife is a bit of a picky eater and she never had an issue finding a good variety of food for each meal. For myself, there was always a great supply of meat and seafood, and I was always satisfied with meals. The pool area is always kept very clean...the type of place you don't leave your drink cup behind as it would be very out of place to do so. It was never hard to find a chair with some shade. The beach is a short walk away, also very clean. There are many kayak and catamaran vendors nearby that you can rent from. Peddlers are constantly walking up and down the beach, selling large conch shells or hats, but never pushy. They make eye contact and ask you if you would like one, and if not they immediately move along. The staff at the resort have always been fantastic. Some are less talkative than others, but this is usually a language barrier, as English is not their first language. However, if you try to learn a little bit of Spanish, they are very appreciative that you have made that effort. There is always some form of entertainment going on, whether it is the music and dancing by the pool, bingo, the nightly shows, or holiday celebrations. Many of the different nightly shows involve the same performers each night, which is an incredible feat to be able to have that many dance numbers memorized for each week. The front desk staff are very helpful for anything that you need, and helpful with assistance finding your way around. There is a bus stop to go into Varadero a short 5 minute walk away, scooters to rent the next resort over, and the staff will call you a taxi if you need it. Wifi is also available in the lobby area if required. All in all, one of my favorite places in the world to stay. We were very disappointed that we could not come stay in 2020 (there was no option to pick previous years that we stayed of 2018 and 2019), but we are hoping that 2021 we will be able to be back for our third trip. I hope that all of the staff are keeping well and healthy, and we look forward to seeing you soon.…
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
My family and I visit Be live Turquesa in Varadero in January 2020. The service was absolutely amazing, I made friends for life. Miladys was attending the pool area and she is the best, she was so attentive and frinedly. Everyone knew our names and we felt like we were getting royal treatment. Rooms were clean. There was plenty of food and tasty. I can't wait to go back,
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip: Not sure about which rooms are better. But when we got noisy neighbors I called the desk and they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
My girlfriend and I wanted to have a sunny vacation and we ended up in cuba at this resort. We choose this resort because is seemed less crowded / massive than the other hotels. This turned out to be true. The rooms were nice and cool (airco included). There was daily entertainment: bingo, dancing lessons, dancers, live music, themed events etc. The pool and beach was nice. Some of the personal was very friendly but unfortunately not everyone... However during the course of the week things improved! I was less positive over the food, but I was already told I had to adjust my standards. The buffet was okay. In the morning the eggs were especially good. Yancarlos helped us out perfectly at the buffet. There is also a possibility to go to a few restaurants. I'd advice against it because we got very sick when dining there instead of the buffet. Nonetheless, our vacation in this hotel was an overall fun and nice experience. Tip: tipping helps to improve the experience…
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
The best part of our vacation was the staff. Day (Di) & Jenys were fantastic, funny and very kind. Both these ladies deserve an accomodation. Then there was Izzy and Roberto at the Lobby Bar. They were always smiling, happy to see us and made some amazing drinks, especially the "Spanish Coffee", when the white wine supply ran out. Damien, another bar tender was also very pleasent and put up with a lot but kept smiling. The resort has very nice well kept grounds. The food is your average all inclusive resort food, except the Italian restaurant, it had a much nicer quality of food but limited menu. The "Noseem's" at the beach are terrible. They attack with a vengence. Take and use Deet products to protect yourself. Again thank you Day, Jenys, Izzy, Roberto and Damiem for making our stay fun. FYI from our experiences this is not a 3 1/2 *.…
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from BeLiveTurquesa1, Manager at Be Live Experience Turquesa
Responded Mar 16, 2020
Hi From our team, a very special greeting, your comments help us to continue improving day by day, thank you very much regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice beach, many bars and dining places open most of the time. This is not a country that use spices. So the food does not have great taste. The hotel provide information and personnel to visit the island including trip to Havana (3and half hours) but also nearby tourist attraction such as sugar cane plantation, factory where they crush the cane for sugar and melasse, railroad locomotive and wagon to transport the merchandise. Also, the making of rhums and cigars.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Except near the pool where you have loud music in the afternoon and sometimes at night, the rest...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from BeLiveTurquesa1, Manager at Be Live Experience Turquesa
Responded Apr 20, 2020
Hello We are glad that we have been part of a good holiday, thank you for leaving your comments and we hope you will visit us soon. Cheers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serious safety incident
I would like to start off by saying I enjoyed everything here and every single person and staff member there but 1. While walking to my room I was approached by a young man who worked at the resort and while mid conversation he pulled me into the back staff room of the lobby and locked the door behind him. He then continuted to keep the door locked while asking if I had a boyfriend and how old I was. I managed to unlock the door and while I was trying to leave the man was kissing my neck while I was pushing him off and I told him to stop multiple times. I ran to my room while he continued to yell at me. I reported the inncident to the security guard in the lobby who made up a story saying he saw the man try to help me into my room. WHICH WAS A COMPLETE LIE!! When the man who assulted me was confronted by me with the security gurad present, the man too also said he was helping me into my room after he and the security guard spoke in the back first, more than likely to get their stories straight. I am beyond shocked and disgusted that the staff would cover up for such a terrible man who could do what he did to me to plenty of other women. There should have been action taken and not a cover up story made. All I say is that if you go here PLEASE BE SAFE and watch out for yourself and other women.…
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from BeLiveTurquesa1, Public Relations Manager at Be Live Experience Turquesa
Responded Mar 16, 2020
Good afternoon It is quite worrying for our team the information that you comment, we would like to be able to contact you to analyze more in depth and to be able to take the pertinent actions, first of all to express our sincere apologies and we hope you send us your data to start a conversation as We told him to allow us to clarify the facts. rrpp @ turquesa.gca.tur, cu Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at reception ,bars ,dining area were rude or just ignored us ,just felt we were bothering them if we had a request.Reception staff seemed annoyed we dared to ask for exchange rate when exchanging Canadian dollars!Room was very tired, dated and not cleaned properly every day.Food was adequate ,little choices for vegetarians, salads were just cut vegetables with shop bought bottles salad dressings; got terrible diarrhea on third day.Had to pay extra for safe in room.Not sure who is writing these positive reviews maybe people who tipped often ,(that seemed to get different level of service)(or if there was a man in the party) but i would advise stay somewhere else; came back with bug bites.Nightly entertainment was good ..that was the best part of the stay.
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Date of stay: March 2020
Value
Location
Service
Room Tip: Standard room was awful ,very drab and old.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from BeLiveTurquesa1, Public Relations Manager at Be Live Experience Turquesa
Responded Mar 7, 2020
Dear Meander, We would like to start by thanking you for your comments. Specially bad ones help us and make us work harder to improve our services. It is a shame you have such a bad opinion of our staff. They work really hard to satisfy clients but we understand that not always is possible to reach all the clients expectations. We can assure you that most of our staff are hotel founders and hotel is like our 2nd home and we never mean to make people feel bad when visit our houses. About the salad dressings probably we need to change the position when we put them so everybody can see them, even when we thought that close to the salad station was the right place. The safe in our resort is not an included service. It is properly advertised in all the hotel pages and notify to agencies we work with. Cuba is tropical country where insects are part of the nature. A fumigation programm carries out frequently. Thank you once more for your comments. We are to keep on working in order to reach our clients satisfaction. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
oasis turquesa hotel, resort all inclusive oasis turquesa
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
268
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Frequently Asked Questions about Be Live Experience Turquesa
Which popular attractions are close to Be Live Experience Turquesa?
Nearby attractions include Varadero Beach (0.2 miles), Cueva de Ambrosio (1.2 miles), and House of Rum (3.7 miles).
What are some of the property amenities at Be Live Experience Turquesa?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Be Live Experience Turquesa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Be Live Experience Turquesa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Be Live Experience Turquesa?
Yes, free parking is available to guests.
What are some restaurants close to Be Live Experience Turquesa?
Conveniently located restaurants include Varadero 60, Restaurant La Arcada, and Xanadu Restaurant.
Are there opportunities to exercise at Be Live Experience Turquesa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Be Live Experience Turquesa have airport transportation?
Yes, Be Live Experience Turquesa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Be Live Experience Turquesa?
Many travelers enjoy visiting Cueva de Ambrosio (1.2 miles).
Is Be Live Experience Turquesa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.