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Hotel Versalles

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Hotel Versalles
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111 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Homestead, Florida
Reviewed 2 weeks ago

I would like to congratulate the hotel workers primarily on Gisel and the blonde at the front desk who told me her name but I forgot, to Mikel and Jorgito of the cafeteria, Fernando the gardener, Adalberto and Rubén of the pool. For their work and to make us feel at home. If they should improve the buffet and lengthen...

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Helpful?
Thank leomalvarez1
Greater London, United Kingdom
Reviewed August 23, 2016

In a lot of way it does not come up to European standards, but for Cuba it was actually very good. The room was very comfortable but the food was poor in many ways. The advertised buffet was not always available and food was rarely hot or fresh. If you went to the pool in the morning it was nice...

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Helpful?
Thank Colette Z
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for writing an opinion about Versalles Hotel. There is not need to say how important is for us to know what the client really likes or not. It is clear we still have to work on some issues and customer services skills; even though most guests praise our staff for it.the problem with the buffet is...

Reviewed May 17, 2016 via mobile

First I would like to state, after moving to a place in the city I wish we had stayed here the 7 days even tried to go back but they were fully booked! Santiago city is very horribly hot but this hotel was perfect with a lovely breeze. Lovely little pool and not too busy. Large spacious clean rooms. Lovely...

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1Thank Sharples2013
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for writing an excellent opinion about our hotel. It is very rewarding for us to know you have enjoyed your stay here. That is a sign our services and the staff met your expectations which is are main goal. We really hope you can visit our hotel once more. It would be a pleasure to have...

Reviewed May 15, 2016

I stayed for one week at Hotel Versalles and I would like to compliment the staff for the quality of their service. Related to the situation, reality of Cuba and in Santiago, they really do a great job concerning hospitality management and are better compared to the Melia Resort Paradisus in Varadero, where are stayed for one week. They all...

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2Thank Stefano L
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for wirting such a beautiful opinion about our hotel and, mainly, the staff. Every person you mentioned will be acknowledge for his or her work. It was a pleasure to have you here. We really hope you can return soon. The big family of Versalles Hotel sends you its regards.

Orlando, Florida
Reviewed May 4, 2016

Stayed here for a quick overnight to explore Santiago de Cuba. We had two rooms! Our room balcony would not lock but maintenance came up and fixed it. Desk staff was not professional though. They had friends visiting the hotel lobby and playing music and the girl at the desk even had friend that was not an employee answer the...

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1Thank JM11traveler
Susana5588, Director General at Hotel Versalles, responded to this review

First of all, thank you for writing about our hotel on Trip Advisor. We apologize for the behavior of the staff you mentioned before. It was unacceptable and we will take serious measures to prevent this situation from happening again. Regarding the internet cards´ price, we sell them at a higher price than Etecsa because at the time of the...

Thunder Bay, Canada
Reviewed April 23, 2016

have stayed at Hotel Versalles many times in the last 4 or 5 years. Sometimes as many as 3 time in one year. I find the rooms are comfortable and clean, the staff are very courteous and helpful. I always stay at this hotel because I am treated very well by everyone, the pool staff, the front desk, the gardeners,...

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1Thank Papa201410
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for all your kind comments about the hotel stafff in general. Your opinion is a reward to all the efforts carried out daily to provide a good service to our guests. Besides, we feel very proud you keep choosing our hotel to spend your vacations every year. We hope you return soon.

Reviewed March 26, 2016

I stayed at this hotel march for the 4th time. The staff were very friendly, the rooms were clean.the pool is fabulous. We stayed there for two weeks and enjoyed every bit of it. One negative note do not charge your money there they try to cheat me three time. Make sure you count your money and that they give...

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1Thank Herman S
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for your opinion. It is very gratifiying to know you have enjoyed your stay with us. We apologize for the inconveniences you had to face regarding the money exchange and we are already taking the measures to prevent those things to happen again. It would be a plaesure if you decide to visit us again.

Edmonton, Canada
Reviewed March 18, 2016

Stunning view of Santiago de Cuba from this hotel. I couldn't get over the fact of how friendly the staff was. So helpful and polite. The food is OK. Not a lot of variety but more flavor than all inclusive hotels in Cuba where the food is so bland. Fantastic pool that is kept very clean. Room is a decent...

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Thank YEG-AB
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for taking the time to write an opinion about our hotel. We feel glad you have enjoy your time here with us.Thanks once again for the positive review about some of our services. Our goal is to improve the quality of all our services so that every client be satisfied. We hope you can visit us...

Ljubljana, Slovenia
Reviewed February 2, 2016

We stayed at the hotel for two days and there was no hot water in any room for those two days. We reported that at the reception but it did not help. Rooms are quite ok but if it is windy weather as it was where we where there, rooms are quite drafty because there is no glass in the...

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Helpful?
Thank Bob O
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for your opinion about our hotel. We will take your comments as constructive ones in order to improve the quality of our services and the hotel in general.We are glad you have liked the food, especially the pork which is a popular symbol of our Cuban traditions. We hope you can visit us again and will...

Barrie, Canada
Reviewed January 25, 2016

I stayed at your hotel in November for my 3rd time...My room was excellent very clean and I felt like I was at home in my room.The resort was excellent...the people where all very kind and helpful...the grounds where keep very clean as well as the pool area...I felt very safe at this resort with the secirty at the enterance...

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Thank stevebrtspc
Susana5588, Director General at Hotel Versalles, responded to this review

Thank you very much for your opinion sir.It is glad to know you enjoyed your stay in our hotel. On behalf of the whole staff, we thank you once more for choosing our hotel and hope to have here again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
CATALOG OF CUBANACAN VERSALLES HOTEL Location: Situated in an elevation known as Alturas de Versalles, very near the historic center of the city of Santiago de Cuba. From its privileged geographic position, the visitor can enjoy a beautiful view of the city, with its steeped streets, red tile roofs and impressive mountains surrounding it. It is located at just five minutes from the Antonio Maceo International Airport. Accommodation: 72 rooms with private balcony arranged in 3 room blocks and an area of 7 two-floor cabanas, all with telephone, satellite TV and air conditioning. Facilities: Buffet and a la Carte restaurant, night center, cafeteria with modalities of show cooking, lobby bar and snack bar, open pool with area for children, private parking, and sport areas. Day and night entertainment. Included services: Sport area (volleyball, tennis, basketball) Not included services: Safe box, Cybercafe, telephone service and fax, laundry, medical services (8 hours), optional selling, money exchange office, souvenir and craftworks shop, taxis, car rental. Nearest places of interests: International Airport at 3,5 km San Pedro de la Roca (Morrro) Castle at 5 km. Antonio Maceo Revolution Square at 6 km. Santa Ifigenia Cemetery at 4 km. Moncada Garrison at 5 km. International Clinic at 5 km. Craftworks selling at 4,5 km. Trova House at 4,5 km. ... more   less 

Additional Information about Hotel Versalles

Address: Alturas de Versalles km 1/2 | Reparto Versalles, Santiago de Cuba 90700, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $87 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Versalles 3*
Number of rooms: 61
Reservation Options:
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Also Known As:
Hotel Versalles Santiago De Cuba
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Versalles staff and other travelers.
6 questions
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Questions? Get answers from Hotel Versalles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Need a central A/C for the noise and rebuild the bathroom for best comfort.”
 of 5 bubbles leomalvarez1, 2 weeks ago | Read review
“If you need you need laundry done just let the maid know this is not to expensive. ”
 of 5 bubbles Papa201410, Apr 23, 2016 | Read review
“Standard rooms-Ask for City Views. Bungalows-Ask for Pool view”
 of 5 bubbles YEG-AB, Mar 18, 2016 | Read review
“Nice view of Mountains and city, overlooking pool”
 of 5 bubbles stevebrtspc, Jan 25, 2016 | Read review
“Rooms in the 300 block were excellent”
 of 5 bubbles Hal12345, Feb 20, 2015 | Read review
5 of 5
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