First I would like to state, after moving to a place in the city I wish we had stayed here the 7 days even tried to go back but they were fully booked! Santiago city is very horribly hot but this hotel was perfect with a lovely breeze. Lovely little pool and not too busy. Large spacious clean rooms. Lovely... More 

I stayed for one week at Hotel Versalles and I would like to compliment the staff for the quality of their service. Related to the situation, reality of Cuba and in Santiago, they really do a great job concerning hospitality management and are better compared to the Melia Resort Paradisus in Varadero, where are stayed for one week. They all... More 

Stayed here for a quick overnight to explore Santiago de Cuba. We had two rooms! Our room balcony would not lock but maintenance came up and fixed it. Desk staff was not professional though. They had friends visiting the hotel lobby and playing music and the girl at the desk even had friend that was not an employee answer the... More 

have stayed at Hotel Versalles many times in the last 4 or 5 years. Sometimes as many as 3 time in one year. I find the rooms are comfortable and clean, the staff are very courteous and helpful. I always stay at this hotel because I am treated very well by everyone, the pool staff, the front desk, the gardeners,... More 

I stayed at this hotel march for the 4th time. The staff were very friendly, the rooms were clean.the pool is fabulous. We stayed there for two weeks and enjoyed every bit of it. One negative note do not charge your money there they try to cheat me three time. Make sure you count your money and that they give... More 

Stunning view of Santiago de Cuba from this hotel. I couldn't get over the fact of how friendly the staff was. So helpful and polite. The food is OK. Not a lot of variety but more flavor than all inclusive hotels in Cuba where the food is so bland. Fantastic pool that is kept very clean. Room is a decent... More 

We stayed at the hotel for two days and there was no hot water in any room for those two days. We reported that at the reception but it did not help. Rooms are quite ok but if it is windy weather as it was where we where there, rooms are quite drafty because there is no glass in the... More 

I stayed at your hotel in November for my 3rd time...My room was excellent very clean and I felt like I was at home in my room.The resort was excellent...the people where all very kind and helpful...the grounds where keep very clean as well as the pool area...I felt very safe at this resort with the secirty at the enterance... More 

For city accommodations close to the airport with a pool it's pretty good. Security is excellent. rooms are spacious and clean but again, don't sweat the small stuff, it's Cuba, there is going to be small stuff. Diner at 11 cuc was a little high for the offering and no water? Juices, Coffee or tea, no problem but no water.... More