We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor
alert icon Travel Alert: U.S. Travel Licensing Restrictions Apply for Travel to Cuba. For details, click here

Islazul Hotel San Juan

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
alert icon Travel Alert: Licensing Restrictions Apply More details
Management photos
Islazul Hotel San Juan
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

75 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 26: English reviews
Level Contributor
95 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

Located beside San Juan hill historical site outside the city center. Relatively long walk or taxi to get to the center. Problem was that it many times was hard to get a taxi at hotel. OK rooms, relatively clean. Breakfast OK. Staff friendly. WiFi in lobby and poolside. Nice pool.

Helpful?
Thank magnusgi
Edegem, Belgium
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

I think this hotel won the first price in the contest for the most ugly and unpleasant place to stay in Cuba. The staff must have been trained to displease customers the way they do... . Breakfast starts if and when personnel pleases... .

Helpful?
Thank Francois R

Travelers are raving about these Santiago de Cuba hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I arrived at Villa San Juan with 6 other family members to enjoy the swimming pool service. First of all, nobody could swim until 10 am. We had arrived half an hour before and had to wait. While waiting, we went to see the pool quality. It's completely eroded and lack of paint. At 9:57 am we proceeded to purchase... More 

Helpful?
Thank ibojvperez
Edegem, Belgium
Level Contributor
621 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed October 12, 2016

Not a hotel you would like to stay for a whole week. The room was OK but really nothing special, even a little bit old fashioned. The breakfast buffet offered quite a big choice and the staff was friendly. To down town it's about 4 km.

Helpful?
Thank Hugo_Nina
Milan, Italy
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 20, 2016 via mobile

Seriously, I don't know what to think. It looked ok from the outside, then a big average in the lobby, in the end a disaster in the room. Old, dirty and dusty. There is a swimming pool which I am not even sure they clean. Breakfast was disguisting. No way for me.

Helpful?
Thank _tatywood
london
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 27, 2016

I stayed here on our 9th day of touring Cuba. Unfortunately our room was placed on a corner by a busy corridor. So was noisy and staff ventured for their breaks near our room. As a Buddhist I chant every morning and evening, and decided to chant on the space outside the back of the room. The staff carried on... More 

Helpful?
Thank Callie66
Lisse, The Netherlands
Level Contributor
306 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 19, 2016

close to the zoo, so don't be alarmed if you can hear the lions at night. They have a great pool, rooms are old and not well maintained. It's an okay hotel. Breakfast is not so great, really if other places offer a lot better quality, then why can't they here??

Helpful?
Thank Harry C
London
Level Contributor
155 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 1, 2016

Property in need of renovation, unhelpful reception staff, safe is extra, breakfast is ok in very old fashioned room, great pool, noisy at night. About 10 minutes taxi from town. Paid for wifi as in rest of Cuba

Helpful?
Thank TravellerDWM
Riyadh, Saudi Arabia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 29, 2016 via mobile

I have been staying at this hotel since 2011. It is conveniently located outside the town center (about 3 km) but has the advantage that you are in a quitter location away from the hustle and bustle of the town center. The hotel has a 3 star rating so do not expect five star services. Having said that, all staff... More 

Helpful?
Thank eddiejohnf
Sydney, Australia
Level Contributor
308 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed April 22, 2016 via mobile

I was with a small tour group & our original hotel could not take us one night (regardless of having a booking confirmed, the authorities can just change things at will here in Cuba) so we stayed at this establishment. It is a pretty basic hotel which I would not recommend. It is about a 15 minutes drive to the... More 

Helpful?
Thank ozallan
Questions? Get answers from hotel staff and past guests. Ask a question

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (74)
Viewed
Hotel & Grounds (40)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (6)
Viewed
Dining (6)
Viewed
Family/Play Areas (1)
Viewed
Bathroom (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Santiago de Cuba
0.0 mi away
Sol Hotel
Sol Hotel
#5 of 7 in Oyster Pond
169 reviews
0.0 mi away
Royal Palms
Royal Palms
#1 of 3 in South Hill
55 reviews
0.0 mi away
A Peace of Paradise
A Peace of Paradise
#1 of 1 in Praslin Quarter
34 reviews
Show Prices
Show Prices
Show Prices
23.3 mi away
Club Amigo Carisol Los Corales
Club Amigo Carisol Los Corales
#4 of 12 in Santiago de Cuba
796 reviews
1.4 mi away
Hotel Casa Granda
Hotel Casa Granda
#2 of 12 in Santiago de Cuba
399 reviews
25.0 mi away
Hotel Versalles
Hotel Versalles
#5 of 12 in Santiago de Cuba
111 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking

Additional Information about Islazul Hotel San Juan

Address: Carretera de Siboney, km 1.5 | Reparto Santa Bárbara, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $73 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Islazul Hotel San Juan 3*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and HotelsClick so you can book your Islazul Hotel San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Islazul Hotel San Juan Santiago De Cuba
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Islazul Hotel San Juan staff and other travelers.
1 question
Ask a question
Questions? Get answers from Islazul Hotel San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid room close to the pool area unless you like to hear the loud music.”
 of 5 bubbles magnusgi, 5 days ago | Read review
“Avoid rooms overlooking the zoo at the back unless you like animal noises during the night and a rather unpleasant smell.”
 of 5 bubbles snogaroonies, Jun 11, 2015 | Read review
“You can use the computers in the lobby of the hotel.”
 of 5 bubbles OldPortBB, Apr 22, 2015 | Read review
“Ask for a room where you can't hear the lions.”
 of 5 bubbles 962ileanap, Apr 15, 2015 | Read review
“Avoid poolside rooms if want to avoid being disturbed by 24 hour pool bar.”
 of 5 bubbles MontyFriendsAbroad, Dec 6, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay