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Islazul Hotel San Juan

Carretera de Siboney, km 1.5 | Reparto Santa Bárbara, Santiago de Cuba, Cuba
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53 Reviews from our TripAdvisor Community

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Eindhoven, The Netherlands
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights in this hotel which is a few kilometers out of town. In the first room we got the shower couldn't be used because of a broken tap. We immediately got another room were only one light was working. The swimming pool was not very clean but it is possible to go swimming in the Melia... More 

Helpful?
Thank Koen B
Walla Walla, WA
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 12, 2015

The room was the best one I had of the three state run, budget hotels in Cuba. The breakfast buffet and a store were in a separate building. There is a pool at this hotel. It was closed for 2 days when we were there. It's a very short walk to San Juan Hill. It's a walkable 8 blocks or... More 

Helpful?
Thank Jubilado
london, UK
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 stars Reviewed June 11, 2015

Had no choice but to stay at this hotel during a tour of Cuba. It felt you had not only stepped back in time, but changed countries - goodbye Cuba, hello Russia. The rooms were clean but basic with noisy air-con, a broken shower rail and dodgy shower. The bed had to be one of the most uncomfortable I've ever... More 

Helpful?
1 Thank snogaroonies

Travelers are raving about these Santiago de Cuba hotels

St. Catharines, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 22, 2015

I have enjoyed this hotel over many years, so thought I would try it again this year. It has suffered many setbacks which is obvious, however with the current management and Customer Training specialist I do believe it will be that quaint wonderful hotel once again. The Staff are the key to this hotel and many have been there for... More 

Helpful?
2 Thank OldPortBB
Miami, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 15, 2015

I was visiting Santiago de Cuba and stayed in the hotel for two nights and it was a good experience. It is an Isla Azul Hotel mainly for Cuban travelers. The rooms are organized in chalet blocks of four and they are surrounding by nice grounds. They are spacious, and have TV, and old and noisy A/C that could be... More 

Helpful?
3 Thank Ileana P
Uxbridge
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 6, 2014

Sprawling hotel with some rooms in chalet blocks and other around the pool (avoid if you want peace). Rooms ok but basic with noisy a/c. Breakfast Ok. Watch out for bar staff bill con tricks including saying they gave you too much change and demanding money back.

Helpful?
1 Thank MontyFriendsAbroad
Stafford, Great Britain
Level Contributor
435 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 stars Reviewed June 7, 2014

Visiting with a Cuban family including a young infant, we occupied two rooms, 3 and 4, in the lodges buit in the grounds of the original building, The rooms were spacious and comfortable, with a working colour TV and air conditioning, Staff were friendly throughout, and the pool was an added bonus. The breakfast was included in the very reasonable... More 

Helpful?
1 Thank WilliamRead
Preston, United Kingdom
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed April 4, 2014

Stayed two nights on a group tour. No mention in the 7th Edition LP Guide so didn't know what to expect, Imposing up hill driveway to a big slightly delapidated building, then off to the left to a modern reception. OK accommodation on the upper floor of a two storey block. Breakfast across in the old building in an enormous... More 

Helpful?
1 Thank johnfred4
Toronto
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed March 22, 2014

In the past, this place was my favorite haunt in Santiago, due to the relaxed atmosphere and the decent sized pool, with good poolside service and minimal negative distractions, the cadeca on site, etc. if you don't mind taking a cab to get here. However on a recent trip (December 2013 - January 2014) I could not get near this... More 

Helpful?
1 Thank Dirk D
Toronto
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed January 14, 2012

This place takes a bit of getting used to however its greatest advantage is that it can function as quiet oasis, having a lot of amenities, within a short taxi ride from the hub of Parque Ferreiro /the Media Santiago/ Hotel Las Americas, yet without all the sleaze of the latter. A lot of people apparently do not even know... More 

Helpful?
5 Thank Dirk D
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Amenities