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Islazul Hotel San Juan

Carretera de Siboney, km 1.5 | Reparto Santa Bárbara, Santiago de Cuba, Cuba
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Islazul Hotel San Juan
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64 Reviews from our TripAdvisor Community

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Showing 21: English reviews
london
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here on our 9th day of touring Cuba. Unfortunately our room was placed on a corner by a busy corridor. So was noisy and staff ventured for their breaks near our room. As a Buddhist I chant every morning and evening, and decided to chant on the space outside the back of the room. The staff carried on... More 

Helpful?
Thank Callie66
Lisse, The Netherlands
Level Contributor
260 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed May 19, 2016

close to the zoo, so don't be alarmed if you can hear the lions at night. They have a great pool, rooms are old and not well maintained. It's an okay hotel. Breakfast is not so great, really if other places offer a lot better quality, then why can't they here??

Helpful?
Thank Harry C
London
Level Contributor
151 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 1, 2016

Property in need of renovation, unhelpful reception staff, safe is extra, breakfast is ok in very old fashioned room, great pool, noisy at night. About 10 minutes taxi from town. Paid for wifi as in rest of Cuba

Helpful?
Thank TravellerDWM
Riyadh, Saudi Arabia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 29, 2016 via mobile

I have been staying at this hotel since 2011. It is conveniently located outside the town center (about 3 km) but has the advantage that you are in a quitter location away from the hustle and bustle of the town center. The hotel has a 3 star rating so do not expect five star services. Having said that, all staff... More 

Helpful?
Thank eddiejohnf
Sydney, Australia
Level Contributor
279 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
2 of 5 stars Reviewed April 22, 2016 via mobile

I was with a small tour group & our original hotel could not take us one night (regardless of having a booking confirmed, the authorities can just change things at will here in Cuba) so we stayed at this establishment. It is a pretty basic hotel which I would not recommend. It is about a 15 minutes drive to the... More 

Helpful?
Thank ozallan

Travelers are raving about these Santiago de Cuba hotels

London
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed February 17, 2016

On the edge of Santiago, which isn't great, and very few restaurants nearby so you are reliant on taxis. The rooms are in blocks of four around a nice looking pool which sounds great but our curtains were jammed and wouldn't open; there are no opening windows, just a door, onto our balcony, and as soon as we opened it... More 

Helpful?
Thank ddcjlane
Eindhoven, The Netherlands
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed February 7, 2016

We stayed for 2 nights in this hotel which is a few kilometers out of town. In the first room we got the shower couldn't be used because of a broken tap. We immediately got another room were only one light was working. The swimming pool was not very clean but it is possible to go swimming in the Melia... More 

Helpful?
Thank Koen B
Walla Walla, WA
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 12, 2015

The room was the best one I had of the three state run, budget hotels in Cuba. The breakfast buffet and a store were in a separate building. There is a pool at this hotel. It was closed for 2 days when we were there. It's a very short walk to San Juan Hill. It's a walkable 8 blocks or... More 

Helpful?
Thank Jubilado
london, UK
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 stars Reviewed June 11, 2015

Had no choice but to stay at this hotel during a tour of Cuba. It felt you had not only stepped back in time, but changed countries - goodbye Cuba, hello Russia. The rooms were clean but basic with noisy air-con, a broken shower rail and dodgy shower. The bed had to be one of the most uncomfortable I've ever... More 

Helpful?
1 Thank snogaroonies
St. Catharines, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 22, 2015

I have enjoyed this hotel over many years, so thought I would try it again this year. It has suffered many setbacks which is obvious, however with the current management and Customer Training specialist I do believe it will be that quaint wonderful hotel once again. The Staff are the key to this hotel and many have been there for... More 

Helpful?
2 Thank OldPortBB
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning

Additional Information about Islazul Hotel San Juan

Address: Carretera de Siboney, km 1.5 | Reparto Santa Bárbara, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $71 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Islazul Hotel San Juan 3*
Number of rooms: 111
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Also Known As:
Islazul Hotel San Juan Santiago De Cuba
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