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Melia Santiago de Cuba

Certificate of Excellence
Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
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Melia Santiago de Cuba
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1,057 Reviews from our TripAdvisor Community

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Showing 422: English reviews
Bromsgrove, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Melia Santiago de Cuba Hotel provided a surprisingly welcome high standard of accommodation in a country where luxury is rare. The rooms were clean, comfortable and well equipped with coffee and tea making facilities, a television and a bathroom with a plentiful supply of soap and other toiletries. The restaurant is spacious and offers a varied menu of hot... More 

Review collected in partnership with this hotel

Helpful?
Thank Robert N
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Robert N: Many thanks for sharing your opinion with all the member of Tripadvisor. It is very nice to receive this useful feedback with our guests. It provides us with the necessary elements to work harder for our main goal, our guests complete satisfaction. We are very pleased to hear that the rooms were clean, comfortable and well equipped.... More 

Barrington, Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

I cannot say anything but praise the welcome, attention and service that I received prior to and during my stay at this Property. The second day at the hotel was my birthday and Ms. Forgas in Customer Service arranged for a surprise birthday cake and a bottle of Champagne...delivered to my room. In all of my traveling days (and years)... More 

Helpful?
Thank Carl K
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Carl K: It is with an enormous pleasure that we have received your comments about your recent stay in our facility. We are so glad your stay was fantastic thanks to the professional and polite service that Ms. Forgas provided to you previous and during your stay. Many thanks for posting your review which is of great value to... More 

London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Impressive reception, nice bar, good restaurant. Very good pool area. Regrettably, one of us had a stomach upset (nothing to do with the hotel) and didn't really utilise the facilities. Good and suitable selection in the bar area and one experience of the pool bar was very good indeed. Wifi was "down for the last 3 days". Not surprising for... More 

Helpful?
Thank Ken C
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Ken C: It was with great pleasure that we have received your review. Many thanks for posting it. We are extremely happy your stay in our facility was very pleasant. It is fantastic to hear you enjoyed the pool area. We were very sorry you were upset from the stomach and hope you recovered fast to be able to... More 

San Francisco, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was my first trip to Cuba and hopefully not my last. Started off a 17 day excursion here at the Melia. The place was great, the rooms good, the staff excellent. As I learned very quickly... Cuba, it is complicated and it is Beautiful. The people of Cuba are beautiful, warm, and also living in a very difficult situation... More 

Helpful?
Thank NobodysheroHANK
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear NobodysheroHANK: Of course it is not going to be your last trip to Cuba. We are so happy you enjoyed your visit to our country and ended up leaving a beautiful message to all. Regarding your stay in our facility we are more than happy to know you found your room very good and our staff simply excellent. Many... More 

Barrington, Illinois
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So after traveling the length of Cuba for two weeks it was very nice to find a hotel with pools and a choice of restaurants. The room was clean and basic to comparable US hotels. We enjoyed the opportunity to sun and swim and crushed Happy Hour with Cuba Libres! The Italian restaurant was great and the staff were efficient... More 

Helpful?
Thank Cam8880
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Cam8880: It was very kind of you to post your comments related to your recent stay in Meliá Santiago de Cuba. It is always very rewarding to read the positive feedback of our guests. We are pleased to hear you enjoyed the Happy Hour with Cuba Libres and great swimming at the pool. Thanks as well for your compliments... More 

Jenkintown, PA
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very nice room facing the city, a comfortable bed and the usual hospitable service that we have found in Cuban hotels. The only problem we encountered was the lack of wifi. It didn't spoil our trip, because lack of wifi in Cuba is a pretty common problem, although not in the best hotels, which this one is.... More 

Helpful?
Thank PMGFPT
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear PMGFPT: We are glad you have posted your review in Tripadvisor. Thanks for your words dedicated to the friendly and hospitable staff. We are very sorry, though, about the wifi service. At the moment it is only possible to connect in the hotel Lobby but in the future there will be in the rooms and other areas of the... More 

Schijndel, The Netherlands
1 review
5 of 5 stars Reviewed June 16, 2016

The room was nice and clean with everything we needed. Excellent a la carte restaurant. Buffet was also very good. The Pool was beautifull and everything around it was clean. Even the toilet's. Friendly staff.

Review collected in partnership with this hotel

Helpful?
Thank ritahellings
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear ritahellings: Many thanks for your beautiful review about your recent stay in Meliá Santiago de Cuba. We are pleased you enjoyed your stay and hope we will see you around some time ahead. Thanks as well for your compliments to the clean rooms and delicious restaurants. We will keep working hard to maintain the quality and variety of our... More 

uk
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 14, 2016

I have only limited expereince here. I bought a wifi card for 20 cuc for 2 hours. exhorbitant by any standards even in Cuba but I thought it would be professional and work. I could not logon and nether could the other purchasers. when I asked if I could have a refund as I had not used the card. I... More 

Helpful?
Thank Johnny C
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Johnny C: We appreciate you have posted your review since it is always important to have the feedback of our guests no matter if they stay in the hotel or not. Concerning the incident you have reported, of which we do have reference, we would like to specify that all the guests that buy this service receive the necessary... More 

Sydney, Australia
Level Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 13, 2016

We were on an organised tour of Cuba, so we went where we were sent. Our booking was for the more exclusive "The Level", but reception staff didn't want to put us there. When we forced the issue, their English Language skills seemed to fail. Nonetheless, we received the benefits of The Level - the main one was 24 hour... More 

Helpful?
Thank Grahame_B255060
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Grahame_B255060: Thanks for posting your comments in this special website. It is a very good opportunity to clarify some issues. We are really sorry you left with the perception that the hotel staff did not want to offer The Level service to you. When you arrived to the hotel the reservation request from the agency did not specify this... More 

Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 4, 2016 via mobile

Disappointing round out to the Cuba trip. Rated a 5 star hotel in Santiago, but really a generic massive number of rooms pile. Started with several cats running around in the ceiling over reception. Room fine but vanilla. Multiple restaurants, but some not operating. The Italian restaurant with pizza was quite nice, and the burger joint at one of the... More 

Helpful?
Thank Craigp0017
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Craigp0017: Many thanks for your feedback. We are sorry you are disappointed with your trip to Cuba and with your experience in Meliá Santiago de Cuba hotel. Concerning the restaurants all of them are operating at the moment. It was good to hear you liked the pizza at the Italian and the burger by the pools. It is really... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $132 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
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