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Melia Santiago de Cuba

Avda. Las Américas y Calle M Reparto Sueno, Santiago de Cuba 90400 Cuba
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Traveler (911)
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Panoramas (34)
Room & Suite (437)

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About

#1 of 24 hotels in Santiago de Cuba
Location
3.9
Cleanliness
4.3
Service
4.2
Value
3.9

Looking for a place to stay in Santiago de Cuba? Then look no further than Melia Santiago de Cuba, a luxury hotel that brings the best of Santiago de Cuba to your doorstep.

Rooms at Melia Santiago De Cuba Hotel provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with paid internet access.

In addition, while staying at Melia Santiago de Cuba guests have access to room service, a concierge, and a rooftop terrace. You can also enjoy a pool and an on-site restaurant. Need a place to park? Free parking is available at Melia Santiago De Cuba Hotel.

Nearby landmarks such as Calle Heredia (1.0 mi) and Cathedral of Our Lady of the Assumption (1.3 mi) make Melia Santiago de Cuba a great place to stay when visiting Santiago de Cuba.

While visiting Santiago de Cuba, you may want to try some ribs at one of the nearby restaurants, such as St. Pauli.

During your visit, be sure to check out popular attractions like San Juan Hill (0.9 mi), Revolution Plaza (Plaza De La Revolucion) (0.9 mi), and Moncada Barracks (0.5 mi), which are all within walking distance of the hotel.

We’re sure you’ll enjoy your stay at Melia Santiago de Cuba as you experience everything Santiago de Cuba has to offer.

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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Internet
Hot tub
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish

Location

Avda. Las Américas y Calle M Reparto Sueno, Santiago de Cuba 90400 Cuba
Melia Santiago de Cuba
1816Reviews37Q+A100Room tips
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Optimistic_patron wrote a review Feb 12
3 contributions2 helpful votes
Of course Amelia is a valued name in international hotels, but here, there is a real lack of attention to detail. This is not the fault of staff, but management I guess. The hotel is an oasis and provides many facilities. Most staff are very pleasant and helpful - especially the porters / doormen. The customer service rep was very kind, but as a new member of staff carrying out management policy did place her in a difficult situation. The hotel offers suites for about 60% more than its rooms. The main benefit being a bathroom with jacuzzi. The problem; none of these functioned (none), and the bathtub had seen better days. My query with the hotel - if this extra does not exist - why charge the extra? The hotel has two lifts/elevators - one of which has been out of service "for a long time"... it really took a while waiting. The reception staff seemed very unfamiliar with reservation proceedings, with a very long wait for a room (after 3pm). The restaurant; food choices are good, but the washed linen ( napkins ), are badly stained.. All of these negatives, detract from what is a good central location with many helpful staff and a good atmosphere. It is worthwhile for a relaxing day or so, but please management, do your job, take pride in your hotel and give value for money!
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GoPlaces818790 wrote a review Feb 11
9 contributions
+1
Very clean rooms, beautiful swimming pool and lovely, friendly and helpful staff. The food offer is also very good considering this is Cuba and shortages of different things are common. We stayed on the 10th floor in "The Level" rooms, and got bottled water every day as well as practical items to help with being out and about such as packets of tissues to take out with us (not everywhere, including museums and restaurants, have toilet paper all of the time!) We had an excellent time here, and would recommend this hotel to anyone planning to visit Santiago de Cuba.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: The economic situation is dire in Cuba right now, so please tip staff if you can afford it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded 1 week ago
Dear guest, thanks for your feedback. Our team work to make positive experiences in our guests. Best thoughs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael wrote a review Jan 2024
Havana, Cuba2 contributions
Nice stay at Melia Santiago. It was really pleasure. The customer service manager always working for the clientes and the quality. Thanks to him and the rest of the team. We Will return. Lovely stay!!! Recommended.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Jan 9, 2024
Dear Michael, thanks for your feedback. All the team of Melia Santiago appreciate your comments. Best thoughs for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Journey52331575862 wrote a review Oct 2023
1 contribution
best hotel in Santiago de Cuba, very nice personal and we had a good welcome by Fernando at the reception. Very clean and nice to sit @ the lobbybar. Great room at the level floor, good breakfast, buffet open when tourists. Very good pizzas @ the italian bar. Oficina de cadec, some shops. Nice personal.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Oct 10, 2023
Dear guest, thanks for your feedback. We apreciatte your opinions. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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krijnvdwilt2023 wrote a review Oct 2023
1 contribution
the hotel is ok ,rooms are ok , but they lack food etc, general problem of Cuba people are helpful and friendly, can't give any advice to future clients , there is no simple solution to the problems there.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Oct 5, 2023
Dear guest, thanks for evaluate our services. Our team work into imprime our services. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler wrote a review Sep 2023
7 contributions1 helpful vote
Honestly I love this place. People show their true colors when you travel solo. Pedro the concierge is more than That. He is your end all need all. He speaks perfect English and will always be around. The way he acts and move I think he should be a manager. He acts with precision, care, knowledge, and quality. He calls himself a bellboy but there’s no way he’s only that. Everyone calls on him for everything without a sweat. Literally. He’s always responsive and pops up whenever he’s not visible around and someone gives him a call. I’ve been to 33 countries and never experienced a “bellboy” like him. Oh and no he doesn’t even ask for a tip when I asked him if he was going to be around for a tip he refused. He’s very sweet and your one stop guy for all you need. I wanted to speak to his manager to sing his praises but he wasn’t around. When you come in just have a smile knowing you’ll meet Pedro. Any room or taxi concerns he has your back. I highly recommend and will definitely return. Chiara is the most attentive receptionist you’ll ever met. She’s present and will put in your Wi-Fi code anytime you need. And no it’s a long username and password so if you’re feeling lazy like me lol. Honestly she’s always present just like the entire staff and I truly appreciate her. I’ve lost my room key a couple times and usually people out of the states loses their patience and she never does. Honestly you won’t encounter a rude employee here. There’s about 10 security around the place and they are always present and aware. I had an encounter wjth a cab who was trying to charge me for more than what we said. The security always comes out when there’s a cab pulling up and all of a sudden the taxi driver didn’t want anymore money. It happens no matter where you go. Not only was security present but so was reception at 3am. They are open and welcome with love and care to receive you. Definitely stay here not only do they have a bar on the 15th floor they truly care for the guests and won’t stop until you’re happy and feel cared for. When I return this will be my place to go.
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Date of stay: September 2023Trip type: Traveled solo
Room Tip: Helpful, loveable, professional, responsive, everything you need
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Sep 30, 2023
Dear guest, thanks for your feedback. We work into create positive experiences in our customers. Best thoughts
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas S wrote a review Jul 2023
2 contributions
Very nice staff and luxurious accomodations. Santiago is a very nice City and the Cuban people are friendly as can be. Air conditioning is hard to come by in Cuba, so it was very pleasant. The staff was always professional and our room was always clean when we returned.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Jul 28, 2023
Dear Thomas. Thanks for the feedback. Our team apreciatte your evaluation. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr. Ljungdahl wrote a review Jul 2023
Gentofte, Denmark64 contributions28 helpful votes
We cannot recommend this hotel at all. Rooms were dirty and really worn down and water coming out of the shower was brown and disgusting. Air condition was not working in any of the two rooms we had and despite having it fixed we ended up sleeping with 27 degrees as the aircon could not be turned down. Restaurants and pool area was the staff was not flexible at all and it was definitely not suited for children. The only good part of the stay was the staff at the reception. They were very helpful and nice. We ended up checking out of the hotel after one night (we had booked 3 days) and went to a different hotel.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lourdes A wrote a review Jul 2023
Cape Coral, Florida11 contributions1 helpful vote
+1
El Santiago muy buena ubicacion, buen servicio y en especial su exelente personal . The breakfast team, incredible , very attentive. Lobby Caffe awesome team always smiling and trying their best so you can feel welcome. Reception area very nice peeps I visited The Santiago Hotel more than 3 times this year already and cannot thank enough Milagros at reservation area . I am always booking last minute requeasting few things last minute too and she always try her best to please me and I really appreciate your effort Milagros. Also want to thanks Fernando the tall guy at the reception for hus kindness every time he see us he has a nice smulr towards us Stayed July 10th No 201396
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Jul 18, 2023
Dear Lourdes Thanks for taking your time to evaluate our services in the hotel. We work to create memorables experiences in our customers. You are always welcome here. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara L wrote a review Jul 2023
Miami, Florida1 contribution
I would like to give 5 starts to the Hospitality and amability of everyone in the hotel From the front desk to the restaurants, bars, rooms Everything was clean and neat Exceed my expectations for real I would come back without hesitation
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Ofrany Diaz Proenza, Guest Services / Front Office at Melia Santiago de Cuba
Responded Jul 18, 2023
Dear guest, our team appreciate your time to give us 5 stars in our service. Our work is to give you a nice service and generate experiences With us. You are always welcome in Melia Santiago. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
melia santiago de cuba hotel santiago de cuba, santiago de cuba melia
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
302
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MELIA SANTIAGO DE CUBA - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about Melia Santiago de Cuba
Which popular attractions are close to Melia Santiago de Cuba?
Nearby attractions include Moncada Barracks (0.6 miles), Plaza de Dolores (0.4 miles), and Casa del Caribe (0.7 miles).
What are some of the property amenities at Melia Santiago de Cuba?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Melia Santiago de Cuba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Santiago de Cuba?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Melia Santiago de Cuba?
Yes, free parking is available to guests.
What are some restaurants close to Melia Santiago de Cuba?
Conveniently located restaurants include Salon Tropical, A lo Cubano, and Club Led Sports Bar.
Are there opportunities to exercise at Melia Santiago de Cuba?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Melia Santiago de Cuba have airport transportation?
Yes, Melia Santiago de Cuba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Santiago de Cuba?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Santiago de Cuba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Santiago de Cuba?
The staff speaks multiple languages, including English and Spanish.