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Melia Santiago de Cuba

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Melia Santiago de Cuba
Melia Santiago de Cuba
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1,097 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Toronto, Ontario, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel with a dentist mirror to check everything Toilet,vanity cupboards, mirrors every thing passed bathtub was not cleaned called the maid and immediate action was taken. I love the 15th floor bar from the balcony it was like looking at the city of Santiago map my wife was happy to show me her primary school, secondory and the medical... More 

Helpful?
Thank Dharma K
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Dharma K: To have a happy customer is our best goal. It is the reason we put into practice every day new ideas and new challenges. Your opinion is a treasure to us that is why we appreciate so much every comment. I am glad your maid was very fast correcting mistakes making you feel content. We were very... More 

Chicago, Illinois
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Most people don't come to Santiago and stay in a hotel so if your an American and you want to stay somewhere nice and clean and pretty inside then this is your only option. Cons: The internet isn't the best and its $5 an hour ( I went to a hotel in Havana that had it for $2.) The beds... More 

Helpful?
Thank Lady_V808
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Lady_V808: First of all we would like to apologize for the inconvenience you went through during your stay in our hotel. We are very sorry you left us with a sad perception of a member of the staff.. We would like to let you know that all the hotel workers feel respect and treat every guest the same way... More 

Redcar, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed overnight as part of a sightseeing trip from Holguin. The hotel was very nice with very comfortable bed. Lovely room with ac and a coffee maker though coffee etc was not provided for this. Lovely rooftop bar with views over Santiago.

Helpful?
Thank LARAMiddlesbrough
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear LARAMiddlesbrough: It was very kind of you to post your comments related to your recent stay in Meliá Santiago de Cuba. It is always very rewarding to read the positive feedback of our guests. We are pleased to hear you enjoyed the views over Santiago from our Bello Bar. Thanks as well for your compliments to the room you... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 15, 2016 via mobile

Stayed overnight at this hotel lovely place, fantastic panoramic views, clean hotel. There was different entertainment all over the hotel and of good quality, the build is 5* Cuba rating. Meals and the service there was excellent wished we'd of stayed there longer. The hotel is far enough away from the hustle n bustle of Santiago de Cuba but close... More 

Helpful?
Thank Jill W
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Jill W: Thank you for taking the time to give us a detailed feedback. We always welcome feedbacks from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We are glad to read that you enjoyed your stay in our Hotel. Our main priority is to make our customers feel comfortable so... More 

Leominster, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed August 12, 2016

Stayed here on an overnight Santiago De Cuba excursion. Room was ok, certainly not 5* compared to a sister hotel in Guardalavaca (Sol Rio Luna Y Mares) Clean and tidy. Carry a spare card similar to the door card to keep the aircon running, as you have to at many places around the World You have to buy your own... More 

Helpful?
Thank Dewi1jack
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Dewi1jack Thank you for providing us your feedback in regards to your recent stay at the Melia Santiago de Cuba Hotel. Please accept my sincere apologies for the inconveniences you have experienced during your stay, in particular with the room and Buffet restaurant issues. You are a valued guest and without your satisfaction we would not be successful. Your... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2016

To sum it up the Melia in Santiago is the best option period. Within 5 minutes of the city centre by taxi. A beautiful pool. Staff that actually enjoy their jobs and take pride in their work (rare for Cuba). How they accomplish it I dont know as Cuba is not known for 5 star service and the Melia definitely... More 

Helpful?
Thank Joshua S
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Joshua S: Meliá Santiago de Cuba team appreciates very much your lovely review. We are thankful for having you as a very special guest and hope to welcome you for many more years. It is always a pleasure to read positive comments from our visitors. Many thanks for those dedicated to our General Manager and the rest of the... More 

Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

I have to admit that I did not expect a whole lot in terms of accommodations in this Third World country. I have been pleasantly surprised by this hotel! The service is wonderful, the rooms clean and comfortable, and the Internet service in the lobby is pretty good! Honestly this could be like any nice hotel in the United States!... More 

Helpful?
1 Thank Ana E
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ana E., Thank you for such a beautiful review you have posted about our Hotel. You have giving us a perfect rating for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is nice to see that you keep a wonderful impression of... More 

Bromsgrove, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2016

The Melia Santiago de Cuba Hotel provided a surprisingly welcome high standard of accommodation in a country where luxury is rare. The rooms were clean, comfortable and well equipped with coffee and tea making facilities, a television and a bathroom with a plentiful supply of soap and other toiletries. The restaurant is spacious and offers a varied menu of hot... More 

Review collected in partnership with this hotel

Helpful?
Thank Robert N
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Robert N: Many thanks for sharing your opinion with all the member of Tripadvisor. It is very nice to receive this useful feedback with our guests. It provides us with the necessary elements to work harder for our main goal, our guests complete satisfaction. We are very pleased to hear that the rooms were clean, comfortable and well equipped.... More 

Barrington, Rhode Island
Level Contributor
3 reviews
5 of 5 stars Reviewed July 11, 2016

I cannot say anything but praise the welcome, attention and service that I received prior to and during my stay at this Property. The second day at the hotel was my birthday and Ms. Forgas in Customer Service arranged for a surprise birthday cake and a bottle of Champagne...delivered to my room. In all of my traveling days (and years)... More 

Helpful?
Thank Carl K
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Carl K: It is with an enormous pleasure that we have received your comments about your recent stay in our facility. We are so glad your stay was fantastic thanks to the professional and polite service that Ms. Forgas provided to you previous and during your stay. Many thanks for posting your review which is of great value to... More 

London, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 5, 2016

Impressive reception, nice bar, good restaurant. Very good pool area. Regrettably, one of us had a stomach upset (nothing to do with the hotel) and didn't really utilise the facilities. Good and suitable selection in the bar area and one experience of the pool bar was very good indeed. Wifi was "down for the last 3 days". Not surprising for... More 

Helpful?
Thank Ken C
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Ken C: It was with great pleasure that we have received your review. Many thanks for posting it. We are extremely happy your stay in our facility was very pleasant. It is fantastic to hear you enjoyed the pool area. We were very sorry you were upset from the stomach and hope you recovered fast to be able to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $135 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
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