Melia Santiago de Cuba
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba
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About
#1 of 37 hotels in Santiago de Cuba
Location
3.8
Cleanliness
4.3
Service
4.1
Value
3.9
Looking for a place to stay in Santiago de Cuba? Then look no further than Melia Santiago de Cuba, a luxury hotel that brings the best of Santiago de Cuba to your doorstep.
Rooms at Melia Santiago De Cuba Hotel provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with paid internet access.
In addition, while staying at Melia Santiago de Cuba guests have access to room service, a concierge, and a rooftop terrace. You can also enjoy a pool and an on-site restaurant. Need a place to park? Free parking is available at Melia Santiago De Cuba Hotel.
Nearby landmarks such as Calle Heredia (1.0 mi) and Cathedral of Our Lady of the Assumption (1.3 mi) make Melia Santiago de Cuba a great place to stay when visiting Santiago de Cuba.
While visiting Santiago de Cuba, you may want to try some ribs at one of the nearby restaurants, such as St. Pauli.
During your visit, be sure to check out popular attractions like San Juan Hill (0.9 mi), Revolution Plaza (Plaza De La Revolucion) (0.9 mi), and Moncada Barracks (0.5 mi), which are all within walking distance of the hotel.
We’re sure you’ll enjoy your stay at Melia Santiago de Cuba as you experience everything Santiago de Cuba has to offer.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Internet
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Location
64Somewhat walkable
Grade: 64 out of 100
26Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba
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1621Reviews37Q+A100Room tips
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Stayed here on November 5th, 2022 for two nights. This is after 4 days since they reopened. The hotel facilities are outstanding, and the staff even more. The welcome is great and overall feeling is that of a nice classy hotel. There were no limitations for food or drinks available. Breakfast was nice and freshly made. Pool bar and amenities also good. Small items in the room that needed attention which were promptly remedied. overall a good experience.
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After our holiday to Cuba, both we and others successfully received partial refunds from our tour operators. I am astonished at the claims of people saying it was a great experience. We are well travelled but this was a particularly nasty holiday. The weather was fabulous throughout thank goodness as most of the other things were not. The Cubans were nice people on the whole. Trying to obtain cash out of you before we even left the airport. There was little choice of food and the hotel was pretty poor, old and decrepit. There were no menus you kinda got what they had If you caught the bus/taxi into Varadero there was very little food to buy no matter what money you had they simply did not have it available. Having been around that area many times to different Caribbean islands and to the United states it was staggering how horrible it was. Hardly any cars, the people downtrodden, poor, cannot vote, cannot give their true opinions. Be warned, stay away, perhaps it was good in the past but very poor now. It’s a big world so don’t waste your money. Even the airport VIP lounge was pathetic…
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great facilities: restaurants, bars, pools, shops, money exchange etc. The roof top bar was particularly pleasant. Rooms had everything necessary and were comfortable. The lobby bar was a bit hit and miss: we stayed for 3 nights and the service ranged from extremely efficient to non-existent - I think it depended on who was working at the time, rather than how busy it was. It was frequented by several scantily-clad young ladies who were looking for company, but their focus was wealthy Cubans and not tourists. We weren't bothered by them, but there were some guests with children who clearly found it distasteful. Most guests [not all!] dressed fairly smartly for dinner in the restaurant, where the waitresses were very friendly.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Jun 6, 2020
Dear Niel-Wolverhampton, Thanks for the feedback, which comes handy when trying to improve our services. Thanks for your compliments, specially the ones dedicated to our friendly staff and to our roof top bar.It is indeed a marvelous place. We will focus aa well in the details you have referred to in order to garantee our guests' total satisfaction. Kind regards, Miguel Ángel Mari Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Melia Santiago de Cuba at the beginning of February. My boyfriend and I stayed for a week from Feb 4 to Feb 11 . As always we enjoyed a clean hotel, beautiful pool and very friendly staff members. Special thank you to Yadira in Atencion al Cliente, she was so helpful and kind, we love her soooo much. Also I would like to mention the perfect and professional treatment from Guzman and the new Hotel Manager. I can't wait to visit again! All the best to the #1 Hotel in Santiago de Cuba. I highly recommended it!!!
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Best breakfast in Santiago de Cuba
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Apr 4, 2020
Dear Karina s, It is a pleasure to receive such an amazing feedback after your visit in february to our facility. We are more tha glad you enjoyed a unique experience in our care and hope you keep coming every year. Yadira and Guzman send their greetings and are really happy to know they contributed to your satisfaction. I appreciate your review and wish you all the best. Take good care of you. With regards, Miguel Ángel Mari Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am very to say, but I was very disappointed. Nice hotel, little bit away from the center. Nice rooms. Spacious, well equipped, clean, nice staff. Great breakfast, too. Fantastic swimming pool. But? I have never seen so many prostitutes, in one place, in my life. Dozens and dozens of beautiful young girls with really old guys, walking hand in hand, kissing on the pool. I am not a saint nor moral police but it was really disgusting.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Mar 25, 2020
Dear Aleksandar S, We are really sorry your experience in Meliá Santiago was not as expected. We are pleased to know you liked the rooms as well breakfast and the swimming pool area. We would like as well to point out that our hotel does not allow any kind of unproper behaviour that could harm the moral and public image of our hotel. We hope to welcome you back sometime. Kind regards, Miguel Ángel Mari Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can't miss this hotel on the skyline - we drove here and it is very near the start of the motorway and has parking which is the main reason we needed to stay here. Our other hotel meant we would have had to park on the street which isnt advisable here - narrow streets and a lot of traffic needing to get down crowded streets. Nice welcome from the staff and concierge and we had a really pleasant room with hot water - a rare treat on our holiday - only had 3 hot showers in 2 weeks. All the mod cons - slightly dated but thats ok it is Cuba but nicely maintained in other areas- we had 2 days to rest up and the swimming pool was a welcome treat. I found it a bit unsavoury that older men had paid company in the form of very young ladies attending to their needs it was a tad on the sleazy side and surprised the hotel allowed this behaviour. Santiago itself is hot and crowded and full of fumes so its nice to get out of the city to escape the hustle and bustle - we walked in one day and it was quite a trek, took a taxi for 4cucs which was reasonable. Santiago itself was quite disappointing in comparison to Trinidad, Baracoa and Camaguey so I wouldn't have bothered coming here at all had we realised. Found outside restaurants hard to come by so we ate in the hotel - bizarre system - you have to pay for the buffet at the reception - no idea what was going to be served at this buffet so we didnt bother and just ate in the Pizzeria - the last thing I want to eat on holiday but it did what it was supposed to do.I wasn't to enamoured with their attempt at home made spaghetti - it was a tad on the thick and chewy side. Hotel has its own Wifi cards you buy at reception for 3 cucs or you can use your Nauta Wifi cards on the computers only - they are free to use. It has a nice roof top area to sit and drink on the 15th floor overlooking the city and an 80's throwback disco inside.…
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Mar 16, 2020
Dear Chuck1072, Thank you very much for having spent part of your time writing about your stay at Melia Santiago de Cuba on a website as important as Tripadvisor for our reputation. We are very pleased to know that in general your stay at our hotel has been to your liking, That you had the opportunity to relax in our pool area and enjoy the beautiful view of the 15th floor terrace - bar, the evening show as well as the cocktails in that beautiful place . It is a pity that you have not been able to taste the good cuisine of our Buffet Restaurant. We promise to evaluate the actual payment system, so as to make it easier to our guests. It will be a great pleasure to welcome you back if you return to Santiago de Cuba. Best regards, Miguel Angel Mari Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for one night and I'm thankful it was only one night. The only waitress who smiled at me was Annabelle and Rafael, everyone else looked miserable, no smiles nor did they make you feel welcome. Whoever is in charge of the floor or training people should really reassess. A couple of other guests weren't too happy with this as well. The rooms are ok, a bit outdated. However, the pools are lovely! There's a Pizza restaurant and another bar/resto across the street. The food wasn't the best but then again I guess you don't come to Cuba for the food. My biggest concern was when I brought my family member back to the hotel, not sure why as $5 to bring someone up to your room is no problem. The issue was the manner in which I was approached was absolutely unacceptable. I have never been treated so poorly by a security guard. He was extremely hostile and I'm sure if I was white & straight he wouldn't have a problem, just as he didn't have a problem with all the other straight, white guests. I'm extremely disappointed in the way he spoke to me, seeing as I'm staying in the hotel. His aggressive tone and attitude was unnecessary. When I asked to speak to a manager, she apologized but I wanted an apology from him. It didn't happen. Also, no one would tell me the security name, they claimed they didn't know, which was also unbelievable. His name is Gabriel []. Stay away from this security guard as he is extremely rude and racist, I was appalled at the way he spoke to me and my partner. Truly disgusting and for that reason, I would never return.…
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Mar 16, 2020
Dear Rachel A, Thank you very much for choosing Meliá Santiago de Cuba and for taking the time to share your experience with other travellers. We are truly saddened about the disappointment experienced throughout your time with us as you have refered the way one of our security workers approached to you was not the proper one. We truly apologize if he made you feel like that when doing his job, he was just following regulations as someone who was not a hotel guest tried to violate the security system. But I fully agree this should be done with all the respect you deserve. All the comments we receive are of great value and we have proceeded to analyse yours with the corresponding staff. We know that we are capable of offering much more than what you have unfortunately experienced and we would love to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable Meliá experience we like delivering and you deserve. Kind regards, Miguel Angel Marí Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am so glad that I had the opportunity to visit this amazing hotel. The workers are very proffessional and eager to help. They made me forget that I was far away from home. The service was very good in every restaurant I ate and the food was delicious as well. I hope I can come back some day soon to this marvelous hotel
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Mar 12, 2020
Dear Maikelalvarezt, Thank you for taking the time to give us such a positive and detailed feedback. We are glad to read that you enjoyed your stay at our Hotel and the most important that you had referred (the professionalism, will and disposition of our staff of our staff to help) Our main priority is to make our customers feel comfortable. We are working very hard in order to offer all our guests a pleasant stay. We hope to see you one again in Melia Santiago de Cuba so that you can one more time enjoy the quality, service and attention that define our hotels. Always our best wishes, Miguel Angel Mari Mateu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are many reasons why I come back to this hotel: You’re welcomed. They have something new and enjoyable for the family, and the service it’s amazing!! The Lobby Bar and the Snack Bar by the pool are amazing, the Capuccinos made there are unforgettable, once they know how you like it they manage to serve it as such. The Bello Bar is located in the 15th floor, this offer an espectacular city view at night, this could be very romantic or the great opportunity to dance salsa. It depends on the day you choose to go. In addition to that, the Restaurants are also outstanding, the Italian, the Buffet, and the Isabelica Restaurant, which for me it’s the best as it’s more private, more romantic, and they offer exquisite dishes with a great service, too. I would like to thank everyone in that beautiful hotel, mainly to the Customer’s Service lead Yadira Forgas, Carlos Batista, Pedro Larrea and the Maitre Luis Mario. Some bartenders that I can mention: Dayami, Yetzabel, Humberto, Victor, Yolanda, Alexis, Laila, Elcira, Maricel, Yusleidis, Yindra and I wish I could remember all the names. Thank you all!! …
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Mar 9, 2020
Dear NJKarina, Thank you very much for taking the time to share this wonderful, 5 star review with other travellers after your stay with us. We are delighted to learn that your time with us was highly satisfactory and that you enjoyed of the delicious and unforgettable cappuccinos as well as the amazing view for the top floor. The best choice when deciding the best place with the best Cuban cocktails! We are glad to hear that the restaurants were to your like, and that the staff everywhere made you feel welcomed and special. Reading your experience made us very satisfied! We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to the most Caribbean city: Santiago de Cuba . Kind regards, Miguel Angel Marí Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This large modern hotel is the highest building in this city. Like all other hotels it is of course government owned. The room was spacious and the bed was firm yet comfortable. I chose a very good pillow from the wardrobe. The buffet dinner was quite good however the breakfasts were not very appetizing.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MiguelAngelMariMateu, Director General at Melia Santiago de Cuba
Responded Feb 27, 2020
Dear Betula103, Thank you very much for choosing Meliá Santiago de Cuba and for taking the time to share your review with other travellers. We loved to read that your time with us was overall enjoyable and we are pleased to read that you found the buffet dinner quite good. We will pay special attention to breakfast and we are sorry we did not meet your expectations with this service. Wishing you all the best and hoping to welcome you very soon. Kind regards, Miguel Ángel Mari Mateu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
melia santiago de cuba hotel santiago de cuba, santiago de cuba melia
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
302
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Frequently Asked Questions about Melia Santiago de Cuba
Which popular attractions are close to Melia Santiago de Cuba?
Nearby attractions include Moncada Barracks (0.5 miles), Plaza de Dolores (0.4 miles), and Casa del Caribe (0.7 miles).
What are some of the property amenities at Melia Santiago de Cuba?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Melia Santiago de Cuba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Santiago de Cuba?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Melia Santiago de Cuba?
Yes, free parking is available to guests.
What are some restaurants close to Melia Santiago de Cuba?
Conveniently located restaurants include Salon Tropical, A lo Cubano, and El Barracon.
Are there opportunities to exercise at Melia Santiago de Cuba?
Yes, guests have access to a pool and a fitness center during their stay.
Does Melia Santiago de Cuba have airport transportation?
Yes, Melia Santiago de Cuba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Santiago de Cuba?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Santiago de Cuba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Melia Santiago de Cuba?
Many travelers enjoy visiting Moncada Barracks (0.5 miles) and Escalinata de Patre Pico (Padre Pico steps) (1.4 miles).