Constructed in a building that dates back to 1914, this beautiful colonial hotel in the historical centre of Santiago de Cuba has comfortable rooms, personalised service, a fitness centre, live music, massage service and body treatments. It also has a culinary offer with 3 special places: Roof Garden Restaurant, La Terraza Snack Bar and International Restaurant. This hotel is ideal to explore Santiago de Cuba because of its strategic location in the historical centre right next to Cespedes Park, Heredia street and the Velazquez Balcony. This country with lots of history awaits, and it offers you a unique holiday!
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
It is always nice to return to the place, "where everybody is your friend". That's how I feel about Casa Granda. This traditional hotel has comfortable rooms, cafeteria/bar on the terrace overlooking busy city plaza and a roof-garden bar. But above all this hotel has great staff of all levels that aim at accommodating the guests. Despite many deficiencies in the country they manage to secure a menu of several quite tasty dishes at reasonable prices. Greetings to all.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent a great 3 days at Casa Granda, Santiago De Cuba.
The hotel is right smack dab in the center of the action, with several great live music venues just blocks away. The view from the rooftop restaurant is spectacular. Complimentary breakfast was solid, with omelettes and fresh fruit juice.
A special thank you to Emilio at reception for helping me with a slightly late checkout on my final day, even though the hotel was at capacity.
Great value at this hotel.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Hotel Casa Granda is a great choice for a stay in Santiago de Cuba for its exceptional service, impeccable facilities and welcoming atmosphere. The staff is friendly and attentive, always willing to provide help and make your stay as pleasant as possible. In addition, the hotel has a restaurant that offers a delicious gastronomic offer with Cuban and international cuisine. The central location of the hotel allows you to enjoy the vibrant cultural and social life of Santiago de Cuba. A memorable experience! Thank you for the service you offer
Read more
Automatically translated
Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kindness, availability, friendliness and attention are the hallmarks of this hotel's service. Food well served and tasty. Excellent breakfast served in a garden with a wonderful view of the entire city. Pay attention and be careful with special diets. The hotel bar has a pleasant atmosphere overlooking the square and where you can enjoy special drinks. Clean hotel, bathroom with several types of showers, safe, well located (close to everything), the view from the rooms overlooks the square, sea and Sierra Maestra in the background. Best wifi in Cuba. Special gratitude to Mr Christian for his care, friendliness and playlist of Brazilian songs (lol). I would come back a thousand times.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Reserve um tempo maior p o café da manhã afim de apreciar a vista maravilhosa da cidade, braço...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great stay at this hotel. Daina, the attentive receptionist, went above and beyond, even noting my birthday, which the staff celebrated. We met the warmhearted manager, Christian from Costa Rica, who took photos and arranged a birthday cake. Alexei, the security man, was fantastic, offering restaurant recommendations and escorting us safely. The staff deserves 5 stars. However, the rooms needed maintenance; ours was dark with non-functional lamps, and the bathroom's low shower pressure needs improvement. Despite this, we had a comfortable stay and highly recommend Casa Granda for its location, live salsa music, and excellent staff.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cubanacan Santiago Ciudad Gerente General, General Manager at Hotel Casa Granda
Responded Jun 3, 2024
We are very pleased to hear that your stay was satisfactory. Our staff is very friendly and professional and is always ready to assist you with anything you may need. Thank you very much for your nice comments about them. We deeply regret that your room was not as comfortable as you deserved and that you had difficulties. We apologize for the inconvenience. In this regard, we are pleased to inform you, that we are performing the relevant maintenance and that the rooms have been repaired. We show recent photos of the hotel showing how the rooms have been repaired. Thank you for choosing us to enjoy your stay in Santiago de Cuba. The hotel staff looks forward to your return soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved the top-notch service at the location. The food was very good quality, they prepared me a chicken with a delicious sauce and a super delicious cake, the beer was very cold and I had a wonderful time with my friends and family. Go and visit this place
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can say that we were surprised by such a beautiful hotel. Its surroundings are very pleasant and the central city park is right in front of all the important places in the city and taxis are available at any time. I highly recommend it, I think it is the most beautiful hotel in Santiago, thank you for your excellent service
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a wonderful work team, on a hot day a pleasant smile from its workers makes you feel very comfortable in its facilities. Super recommended your dining options, I would choose it over any particular dining facility in Santiago de Cuba. On a 5-day trip, I was forced to visit his snack bar on three occasions. Delighted with the attentions of the quality and customer service department. Thank you so much for making me feel at home again.
Read more
Automatically translated
Date of stay: August 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience is very positive, I have frequently been to this hotel and they always maintain a level of excellence in their quality of service and gastronomic offerings. Your advisor from A B Cristián together with the workers of this beautiful hotel have made the guests feel at home with that friendly and respectful treatment that characterizes these Santiago de Cuba residents who motivate the desire to return to this special hotel in Santiago de Cuba. THANK YOU!.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Excelente por su ubicación tan céntrica y servicios del hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An amazing place with cozy atmosphere, ideal for family outings and with friends. The food and cocktails are great, but the coffee and desserts are the best👌The treatment of the staff is first class, always attentive and very willing, make the service exceptional. I recommend 💯% this wonderful place, it is unique in Santiago de Cuba and you should definitely visit it sometime.
Read more
Automatically translated
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Estimado Sr, el precio que ud. paga, escoge si incluye el desayuno, la cena, el almuerzo o alguno de estos dos últimos. En los desayunos incluimos frutas, vegetales, cereales, leche, café, yogurt, dulce, elaboraciones calientes y frias; los huevos no faltan en los desayunos y se preparan a su gusto y elección.
Lo invitamos a que pase sus vacaciones con nosotros.
Atentamente le saluda
Jefe de calidad y atención a clientes
Iberostar Casa Granda
Dear Customer:
All our rooms contain a minibar that includes consumed beverages are paid at the end of your stay. All hotel rooms are non-smoking. Same as things in the hotels that make the Iberostar Santiago Complex. We invite you to enjoy your vacation with us.
Best regards
Quality manager
Hello Sir,
Your can contact our bookings department at this adress reserva@casagran.cubanacan.tur.cu, they can help you with availability and rates,
Thank you for your interest in our hotel!
There are more places to choose from in the Santiago de Cuba area.
ALSO KNOWN AS
casa granda hotel santiago de cuba, casa granda santiago de cuba
FORMERLY KNOWN AS
Iberostar Casa Granda
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.