San Basilio Hotel

Calle San Basilio No 403 e/ Calvario y Carnicería, Santiago de Cuba 0000 Cuba
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About

4.0
#2 of 24 hotels in Santiago de Cuba
Location
4.5
Cleanliness
4.2
Service
4.2
Value
4.0

Looking for a place to stay in Santiago de Cuba? Then look no further than San Basilio Hotel, a romantic hotel that brings the best of Santiago de Cuba to your doorstep.

Rooms at San Basilio Hotel offer a minibar, air conditioning, and a refrigerator providing exceptional comfort and convenience.

Breakfast will also help to make your stay even more special.

Nearby landmarks such as Calle Heredia (0.2 mi) and La Alameda (1.0 mi) make San Basilio Hotel a great place to stay when visiting Santiago de Cuba.

Travelers looking to enjoy some ribs can head to St. Pauli. Otherwise, you may want to check out a seafood restaurant such as Restaurante El Cayo, Restaurante Setos Cuba, or Bendita Farandula.

During your visit, be sure to check out popular attractions like Diego Velázquez Museum (0.1 mi), Céspedes Park (0.1 mi), and Cathedral of Our Lady of the Assumption (0.2 mi), which are all within walking distance of the hotel.

We’re sure you’ll enjoy your stay at San Basilio Hotel as you experience everything Santiago de Cuba has to offer.

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Property amenities
Free breakfast
Patio
Walking tours
Children's television networks
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Bar / lounge
Breakfast available
Breakfast in the room
Complimentary welcome drink
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Safe
Minibar
Refrigerator
Cable / satellite TV
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, Italian
188Reviews12Q+A23Room tips
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Detailed Reviews
B.J.Sackl wrote a review Mar 2020
3 contributions5 helpful votes
Friendly and helpful stuff, comfortable rooms, great breakfast! A very nice small colonial hotel with a perfect location near Plaza Cespedes in the heart of Santiago de Cuba. Great value for your money. We would book it again!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
london86 wrote a review Aug 2010
London, United Kingdom4,608 contributions198 helpful votes
My parents (aged 60) and I (aged 23) recently went on a tailor-made tour of Cuba, and during our trip we spent 2 nights in Santiago de Cuba at the Hotel San Basilio (my parents also stayed here in July 2009, during the carnival). Background on me: I’ve travelled fairly extensively over the last few years, to Cuba, the DR, Mexico, Turkey, Europe etc, staying in various hotels from basic 2* hotels to 5* luxury adult only resorts, and try to be realistic in my expectations. For me, the major pluses of San Basilio hotel are it’s location (very central), the size (it is very intimate with just 8 rooms), and the decor: the rooms are beautifully decorated and furnished in traditional colonial style. I was very close to giving the San Basilio 4/5, but a couple of things (like the AC which wasn’t great, and the noise which was tiresome) made me give it a three; but, I’d say it’s really a 3.5/5, or a 7/10. I’ll break my review into sections for ease:

Check-in: quick, efficient, and friendly, with rooms ready for us.

Rooms: we had two double/twin rooms. My room was large, with two large single beds, a decent sized wardrobe, a dressing table with a mirror and satellite TV, plus two chairs and a table. Small safe in the room available at an extra charge (as with many hotels in Cuba, don’t expect to fit much in it; when I say small, I mean small!). Mini-bar and fridge, but the mini-bar was overpriced IMO (2 CUC for a local beer), and wasn’t fully stocked. The AC wasn’t great (I’d suggest leaving it on when out to get any benefit from it), and the rooms were noisy at night, with music playing loudly close-by until 12am (bring ear plugs!). The bathroom was large and clean, with a good hairdryer, but the shower was poor; though, I do have long hair and still managed OK, it just took longer. Plenty of towels provided (2 large plus a handtowel pp).

Breakfast: not great. Eggs cooked to order with bread or toast and jam, and a small amount of fruit, plus a juice and a tea or coffee. A la carte so no helping yourself!

Location: very good; extremely central with the Rum museum and a paladare down the road; close to all the museums, the Casa de la Trova, etc (approx 5-10 min walk).

This hotel really is very pretty and I did enjoy my stay here; it is not fancy by any means, but the decor and rooms are lovely, and the staff are very friendly (which can be unusual from my experiences in Cuba!). I would highly recommend it for a short stay, and it would make a lovely choice for a couple (I really wished by OH was with me as it was really quite charming and romantic).

If you would like any more info, please PM me and I’d be happy to help.
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Date of stay: July 2010
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ktheodossiou wrote a review Mar 2011
Athens, Greece8 contributions12 helpful votes
Cheap, clean, well located, spacious rooms. Good price since there are not much alternatives in Santiago, as far as hostels are concerned.
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Date of stay: January 2011
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jamaro123 wrote a review Jul 2012
Miami Beach, Florida22 contributions41 helpful votes
This hotel is close to the city's downtown. It is nice inside though you have to watch out for the people that work here. I visited family in Santiago with one of my friends and we had to stay at a hotel because my friend couldn't stay with my family due to the government silliness. I came across this hotel online through a travel agents' website that deals with the Cuban hotel companies and the price was 11 CUC per night. I arrived to the hotel and asked the front desk how much was per night and the guy seemed like he was trying to fool me and said 85 CUC per night. I could tell just by looking at his face he was trying to rip me off. I left the hotel immediately, I dislike dishonest people and unfortunately that's how Cuba has made most of its people. They don't get pay well so the best way is to rip off the tourists. As a cuban my advise is to be careful in the island. There is no customer service and if you encounter a problem it will be your worst nightmare because they will try to make you responsible at all costs. If you visit, you are better off staying at Casas Particulares, they offer more security and the food is way better than this government run hotels.
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Date of stay: August 2011
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRAust wrote a review Oct 2011
Melbourne, Australia97 contributions67 helpful votes
Having booked and paid to stay at this hotel, we turned up to find the place completed gutted and undergoing extensive renovations. The only people there were workmen.

Obviously, not recommended! Hoping to get our money back somehow.
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Date of stay: October 2011
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BigVLondon wrote a review Jun 2015
London116 contributions64 helpful votes
This hotel is situated in a side street within easy walking distance of most the sites of Santiago. It has a delightful exterior and only 8 rooms. I had room 5 for a couple of nights and was quite impressed by the reception area and the size of the room with nice high ceilings and a large bed. Room had a small clothes cupboard, iron and mini bar and a largish bathroom, but no window. Useable safe with key obtainable from reception. There was noise from nearby music venues, good aircon but fairly noisy.
Reception staff had extreme difficulty booking me in and had to ask for my passport more than once.
Breakfast the first day was in a small hot dinning room overlooking the street. As the food was covered in flies I hardly ate anything from the meagre selection and as I booked out early on the second morning nothing was available.
Prior to booking out I paid my minibar bill as I knew I had an early start. This was then quibbled as I left. I returned to the hotel as my flight was was delayed and check out time was not till noon. I was reallocated my room and again my bill was queried.
Potentially as a small boutique hotel this hotel could be rather nice, but I wouldn't rush back due to rude staff and disgusting food hygiene.
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Date of stay: June 2015
Value
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CubanWaters wrote a review Nov 2009
Montreal, Canada3,962 contributions247 helpful votes
Charming little place on a Santiago back street just a couple of blocks from the beaten path. The hotel has 8 rooms currently all priced 60 cuc year round whether double or single. The rooms are decorated in blue fashion and well furnished with good sized private bathrooms. There is a petit dining room to have your free breakfast and an equally small waiting area for guests when they arrive.

The hotel is situated well with everything you need close by. Plazas Delores, Marti, and Parque Céspedes are all within 10 minutes walking distance. Many drink spots and restaurants are in the area to choose from. A few museums, banks, and the post office are in the vicinity.

Nothing much on the negative side to say about hotel San Basilio. I did find the the mini bar selection in the room to be ridiculously priced and opted to buy my refrescos somewhere else at a much cheaper price. With the a/c on at night there was no noise problem.

A quaint and relaxing hideaway.
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Date of stay: November 2009
Value
Rooms
Location
Cleanliness
Check in / front desk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarcMich wrote a review Jan 2015
Hasselt, Belgium915 contributions330 helpful votes
We stayed for 2 nights at the San Basilio hotel in Santiago de Cuba. It was our best hotel experience in Cuba - we have to say that overall service quality level in Cuba is really poor, yet the San Basilio was the exception.
From arrival on, you notice the very cosy interior, small reception desk, personal service and just 8 rooms. The San Basilio is in fact a secondary hotel to the Casa Grande Hotel - staff can be moving between the two hotels. The location is very good: close to the city center, you can easily leave your car unused and do all of Santiago excursions by foot.
Rooms have very high ceilings and are a good size, and all have en-suite bathrooms. Everything was clean and in working order. Airco is working well and is relatively silent, beds are good.There's a safe in the room (usage is free, but you have to request the key at the reception). We had room nr 8 (with an inner garden window - in fact there's no window, just blinds)which we think is the best one. Our friends had nr 1to the front side, so with a real window, but you can't open it because of street noise and car exhausts. Our daughter with her partner had nr 5 - also a nice size room but without a window.
Breakfast is very nice in a small room with just 5 or 6 tables, and staff really takes care of delivering a good breakfast experience. We also had dinner with all of us together. The cook is an external person, arriving in the afternoon, and he really cooks in the open kitchen next to the dining area, which gives you a good view on his work. Small downside was the menu: only half the items are available, so we'd suggest you order in the morning what you want (inclusive drinks) and then staff will make sure all is there. That's what we did for the second evening.
A note towards the future: we heard from the owner of a local pub close to the hotel (where we had a Mojito) that the San Basilio is indeed a very good hotel, but that recently staff had been reduced. In the past there was a full time person at the bar and a cook, reception person and cleaning staff. Now there was only left 1 person at reception + part-time cleaning person + cook "on call' in the evening (roughly 6 to 9PM); no more bar person. So the reception person is also your waiter at dinner time. We found reception desk to be really friendly and dedicated to their tasks...yet they really weren't waiters (no complaints, but it shows when they opened a bottle of wine). We hope this reduction in staff will not influence the service levels provided, as San Basilio is really a gem amongst Cuban hotels.
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Date of stay: December 2014
Rooms
Cleanliness
Service
Trip type: Traveled as a couple
Room Tip: rooms at the back will give you a calmer night away from the street noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxmagusn44 wrote a review Nov 2014
Sydney Australia50 contributions85 helpful votes
Santiago is overall rather a poor city. This applies to the general condition but not the attitude of the people. The hotel, apparently originally a private medical clinic is, as to its exterior in "eclectic" style (and in very good condition) while the interior is Moorish, possibly original the building. Between each of the main bedrooms is a beautiful open patio brimful with well maintained flowers in pots.

Although the streetscape generally is "sad", the hotel is close to the main square and also the Museum of Rum. Staff could not be more helpful and they maintain the hotel in exemplary condition. During our stay the dining room was only open for breakfast: and breakfast was very filling and cooked to order. Service did not decline even though for a couple of days I think we were the only occupants.

I think that during the "season" which starts in early November, the dining room is open as well for lunch.

All the appropriate conveniences: comfortable beds (something you should not assume to be available throughout Cuba!), clean and modern bathroom and spacious bedroom, make this a great choice. It is one of the few places we would go back to if we were ever again in Cuba.
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Date of stay: October 2014
Location
Cleanliness
Service
Trip type: Traveled as a couple
Room Tip: Probably rooms towards the back of the building are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa H wrote a review Aug 2014
Brisbane, Australia37 contributions15 helpful votes
This Hotel was very unique with only eight rooms which have air conditioning , ensuite , safe and very high ceilings.The staff and so friendly and very very helpful as to what is happening in the local area and also how to get there.We found the location to be fanastic as it was just out the door round the corner up the street and you came across all the music venues a fantastic square and a hotel which you could sit on the veranda sipping a cool drink and watch the world go by in the heat of the afternoon.Breakfast was typically Cuban with more than one can eat Juice, Fruit ,Eggs,Breads and Coffee. We did not have any issue with loud music I think there was a barking dog but overall I would recommend this Hotel.
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Date of stay: July 2014
Rooms
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from HJFHJS
Flower Mound, Texas153 contributions138 helpful votes
As far as I am aware, from the US you have to book via a 3rd party booking site. Such as Cuba Travel Network
Answer from jim s
London, United Kingdom217 contributions121 helpful votes
Not sure where the snorkeling is offered... This is a large, bustling city. The nearby cay doesn't have anything on offer either. I wouldn't go back to Santiago.. Head for Trinidad to beautiful town and great beach..I'm told that the Bay of Pigs has great diving too but didn't get there. You certainly don't want to snorkel in the harbour at Santiago!!!
Answer from Vanessa H
Brisbane, Australia37 contributions15 helpful votes
Hi Ruth Sorry I only wrote a review you need to contact the hotel directly. It was a great location I hope you find it as good as we did. Regards Ness
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GertjanvL wrote a tip Feb 2018
Seignosse, France41 contributions11 helpful votes
"Do not consider this hotel!"
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babstar2018 wrote a tip Feb 2018
Amsterdam, The Netherlands1 contribution1 helpful vote
"I had room nr. 4, it was perfect!"
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Pavel P wrote a tip Feb 2018
Santiago de Cuba, Cuba1 contribution2 helpful votes
"all rooms are ok, this hotel has only 8 rooms"
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James Andrew C wrote a tip Aug 2017
White Plains, New York10 contributions6 helpful votes
"be prepared to have eggs and ham, either scrambled or in an omelet for breakfast every morning and the fruits not that great but filling."
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Karl F wrote a tip Aug 2017
Jamaica9 contributions5 helpful votes
"There are only 8 rooms. Ours was very comfy but no outside view"
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There are more places to choose from in the Santiago de Cuba area.
ALSO KNOWN AS
san basilio hotel
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
8
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SAN BASILIO HOTEL - Reviews (Santiago de Cuba)

Frequently Asked Questions about San Basilio Hotel
Which popular attractions are close to San Basilio Hotel?
Nearby attractions include Cathedral of Our Lady of the Assumption (0.2 miles), Diego Velázquez Museum (0.1 miles), and Céspedes Park (0.1 miles).
What are some of the property amenities at San Basilio Hotel?
Some of the more popular amenities offered include free breakfast, a lounge, and laundry service.
Which room amenities are available at San Basilio Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at San Basilio Hotel?
Guests can enjoy free breakfast, a lounge, and a free welcome drink during their stay.
What are some restaurants close to San Basilio Hotel?
Conveniently located restaurants include Compay Gallo, Restaurant San Francisco, and Casa Micaela.
Which languages are spoken by the staff at San Basilio Hotel?
The staff speaks multiple languages, including English, French, and Italian.
Are there any historical sites close to San Basilio Hotel?
Many travelers enjoy visiting Moncada Barracks (0.7 miles) and Escalinata de Patre Pico (Padre Pico steps) (1.6 miles).