We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
avatar-imageavatar-imageavatar-image
Traveler (2235)
360
Panoramas (7)
Room & Suite (744)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

#17 of 223 hotels in Havana
Location
4.4
Cleanliness
4.3
Service
4.4
Value
4.1
Travelers' Choice
The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Secured parking
Public wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Children's television networks
Highchairs available
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Bay View
Languages Spoken
English, French, Spanish, German
4.5
4.5 of 5 bubbles3,501 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
NH Capri La Habana enjoys a prime location that is great for exploring historical sights, as many travelers point out, though some suggest other hotels might save on taxi fares. The hotel's cleanliness, particularly its rooms and pool area, is often commended. While service is generally praised for attentiveness, there are occasional reports of inconsistencies. The rooftop pool and bar, along with the diverse breakfast and spacious rooms, are popular amenities, despite some maintenance issues. However, guests have raised concerns about the air conditioning and occasional odors in the rooms.
Location
Convenient
Rooms
Uncomfortable
Value
Reasonable
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
3,501Reviews208Q+A100Room tips
Traveler rating
  • 1,726
  • 1,242
  • 382
  • 84
  • 73
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
mamyrie2016 wrote a review Apr 1
Essex, United Kingdom30 contributions2 helpful votes
+1
A delightful crew who are attentive and responsive to guest needs. Professionalism aside, the staff are genuinely lovely people who go the extra mile to accommodate (no pun intended) you. The hotel has a modern, chic, up-tempo vibe and is in a great location for strolls to the Universidad de la Habana, infamous Hotel Nacional, and La Rampa landmarks. NH Capri is clean, comfortable, and highly commendable for a visit to Cuba. The rooftop pool and bar is a great place to hang out and meet locals. Rooms offer spectacular views across the sea and or city. A special mention goes out to Avianna, Hugo, Dayami, Javier, and Lenia - all with different roles within the hotel but all very dedicated to making your stay special.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded 2 weeks ago
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you highlighted in your comments part of our staff. All of them will be congratulated for their good work. Together with all the staff, I am looking forward your next visit to NH Capri. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sergio wrote a review Mar 2024
3 contributions1 helpful vote
Vivianne(?) from guest relations was great, Jessica from the reception good. Other staff varied from very good to bored to downright terrible (1 of the receptionists and an older white haired beverage manager i think). Had the impression that a lot of staff wanted a tip for litteraly every handling. Safe did not work, so I moved to another room, fridge worked badly there. Empty fridge, so not a mini bar. They offer ocean view or city view, I had no view.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded 2 weeks ago
Dear guest, We would like to thank you very much for taking the time to share your feedback. We are deeply sorry to know we did not meet your expectations this time. There is always room for improvement and the comments of our guests are of great importance to point where we have to focus and improve. We will forward your observations to every department involved in order to take all the necessary actions to get better. We hope we can surprise you in the near future with our improvements! Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Bhavin H wrote a review Feb 2024
1 contribution
I will definitely visit this hotel again. My stay here was for 7 days. The minute I arrived, the hotel staff were extremely polite and helpful. As my holiday continued, I observed, the doorman Adrian was always helpful. The guest relations specialist Avianna and the front dest receptionist Stephanie brightened everyday with their smiles and charm. They are extremely approachable and accommodating. Now, the point of my trip was to enjoy the sun and have fun. The rooftop pool area is perfect. The drinks and food are easily affordable. But it’s the staff up there that turned my vacation into one of the most pleasurable ever. MICHAEL, ILLA and AIE were ready to serve anything I requested and just have the best energy. They are a great team.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded 5 weeks ago
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you underlined the helpful and friendly staff, our drinks, and pool in your review. Together with all the staff, I am looking forward your next visit to NH Capri. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Discover36508912062 wrote a review Feb 2024
1 contribution
Ideal location for the events and activities I was participating in for fhe Havana International Bookfair and related events. It’s about 10 minutes taxi to the Morro and close to restaurants and bars which you can walk to. It’s also next to the famous Hotel Nacional de Cuba. Great service from the staff, from the doormen to the from desk receptionists, Stephanie and Avianna, and also at the hotel restaurant/pool bar. I’m likely to return to this hotel the next time I come to Havana for work or for a visit.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Good coffee at the lobby bar. Make friends with a taxi driver to ensure a reliable driver during...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded Feb 20, 2024
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you underlined our breakfast, gym and pool in your review. Together with all the staff, I am looking forward your next visit to NH Capri. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Chris R wrote a review Feb 2024
Leeds, United Kingdom9 contributions2 helpful votes
Despite all the difficulties the USA throws up with its blockade of Cuba, the Capri Hotel in Havana rises to the occasion, maintaining its restaurants especially The Florentina staffed by Francisco Pancho an expert on cuisine and local history plus Sergio. The Capri bar is well led by Nancy and Loanda and the 18th floor bar has Illas and fellow workers maintaining the night life. Avianna and other Customer Service Managers maintain an excellent support to guests and engagement with events across Havana. Highly recommended as ever.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Try Bone M and Cuatro Lunas restaurants on Calle 21 within walking distance of the Capri.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded Feb 19, 2024
Dear guest, First of all, we would like to thank you for taking the time to share your review in this page, where many people will have the opportunity to read it. We were pleased to note that you appreciated our food and location. Both aspects that are preferred by many of our guests. All of this is representative of our excellent location impregnated with culture, history and tradition. Besides, it pleases us to see that our service was to your liking. We are very lucky to count on a staff that works with the aim of providing excellent service and make you feel at home. We hope your travel plans will bring you back to Havana where we would be glad to offer you once again outstanding service. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Cecilia A wrote a review Jan 2024
1 contribution1 helpful vote
We stay in this wonderfull hotel 3 days and we really enjoy our stay!! Avianna the guest relation make these days unforgettable!! Her service was excellent, she offers us as lucky guest a really nice experience such a cocktail lesson! We enjoy make cuban mojitos! She suggest us lots of places to visit and organize for us the dinner show in Buenavista and the car tour! She is lovely!! The hotel is in a good position and all the staff is amazing!!
Read more
Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded Jan 28, 2024
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. We hope your travel plans will bring you back to Havana where we would be glad to offer you once again outstanding service. best regards Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Melania D wrote a review Jan 2024
Turin, Italy1 contribution1 helpful vote
+1
We chose the Nh Capri to spend part of our honeymoon and my husband and I immediately felt at home, even though we were on the other side of the world! All the staff, from reception to the guys at the restaurant, from Guest Relation to the Manager, called and greeted us by name and were always absolutely kind and helpful in making our stay unforgettable, taking us through the Cuban culture step by step, allowing us to discover Havana in absolute safety. We will always carry in our hearts Avianna's sweet smile and absolute professionalism, which is undoubtedly the cherry on top of this fantastic trip! Travelling in NH is always a guarantee!
Read more
Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded Jan 5, 2024
Dear guest, We were pleased to note that you loved your stay in our hotel and the kind of service we offer here, an aspect that are preferred by many of our guests. All of this is representative of our excellent location impregnated with culture, history and tradition. Besides, we are very lucky to count on a staff that works with the aim of providing excellent service and make you feel at home. We hope your travel plans will bring you back to Havana where we would be glad to offer you once again outstanding service. We always want to be your Home away from home. Please, recommend us with your family and friends. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
alh123456789 wrote a review Dec 2023
Stoke-on-Trent, United Kingdom95 contributions46 helpful votes
I think for Havana this hotel is a fairly good standard. A little dated but over all clean. Food in the restaurant is affordable and the staff are attentive. We ate breakfast downstairs the first two days but upstairs the second two which was much nicer. The cocktails are good and only cost a few dollars. The pool has a good view. The reception lobby area is a little sparse but they often had live music on which was appreciated. The location of the hotel is good, you can easily walk into old Havana along the sea front in 30 mins or so, and we were glad to be out of the centre. Also the restaurants are better value in this area than old Havana. We spent 4 nights in this hotel in Havana which was more than long enough.
Read more
Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Take small dollar bills for tips, locals are friendly but will try and exchange worthless paso...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Relaciones Publicas, Atención al cliente/recepción at NH Capri La Habana
Responded Jan 5, 2024
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you underlined our service, cocktails and location in your review. Together with all the staff, I am looking forward your next visit to NH Capri. Cordially, Avianna Armas Guest Relations Cordially,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Fran wrote a review Nov 2023
Cambridge, United Kingdom1 contribution
+1
A week stay in the Hotel Capri. Excellent service, attentive staff and polite. The bar was well stocked with rum and the rooms were very clean. A really great stay and I will come again! The staff helped us locate a classic car with a driver who could speak English. This was a real treat and the hotel advised us places to visit.
Read more
Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Avianna Armas, Atención al cliente/recepción at NH Capri La Habana
Responded Nov 14, 2023
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you underlined our excellent service, attentive staff and our very clean rooms in your review. We are so happy to learn you had a really great stay and your are planning to come again!! Together with all the staff, I am looking forward your next visit to NH Capri, your Home away from home. Please, recommend us with your family and friends. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Amanda M wrote a review Oct 2023
London, United Kingdom19 contributions11 helpful votes
We spent 6 days here and thoroughly enjoyed our stay. We had the most beautiful suite on the 16th floor with a spectacular view of the Malecón (the seafront) and the Hotel Nacional. The pool on the 18th floor has great views and is perfect for a cooling dip. A huge thanks to Avianna from Guest Relations for taking care of our every need. The food was plentiful and breakfast had a good array of options and we ate very well. Rene & Yasnai made sure we had something different every day for dinner. The pizza was lovely, also the prawns. Thanks to the chefs. I would recommend this hotel for a stay in Havana as it is just outside the centre, but close enough to get there and get to other places of interest in the City.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The pool is a small pool, but large enough to get a bit of exercise.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Avianna Armas, Atención al cliente/recepción at NH Capri La Habana
Responded Nov 9, 2023
Dear guest, We thank you for sharing this special comment in the page where many people will be able to read it. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. Besides, we appreciate you underlined our breakfast, the view from the room and the pool in your review. Together with all the staff, I am looking forward your next visit to NH Capri. Cordially, Avianna Armas Guest Relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Havana area.
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
220
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

NH CAPRI LA HABANA - Updated 2024 Hotel Reviews (Havana, Cuba)

Frequently Asked Questions about NH Capri La Habana
Which popular attractions are close to NH Capri La Habana?
Nearby attractions include El Malecon (0.3 miles), Cabaret Parisien (0.1 miles), and El Gato Tuerto (0.1 miles).
What are some of the property amenities at NH Capri La Habana?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at NH Capri La Habana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Capri La Habana?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NH Capri La Habana?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to NH Capri La Habana?
Conveniently located restaurants include La Carreta, California Cafe, and Woow Restaurant.
Are there opportunities to exercise at NH Capri La Habana?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does NH Capri La Habana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Capri La Habana?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to NH Capri La Habana?
Many travelers enjoy visiting Old Square (Plaza Vieja) (2.1 miles), San Francisco de Asis Square (2.2 miles), and Palacio De Los Capitanes Generales (2.1 miles).
Does NH Capri La Habana have any great views?
Yes, guests often enjoy the city view available here.