Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, German
Location
Calle 21, Havana 10400 Cuba
NH Capri La Habana
3,608 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
A blessing! The service at the NH Capri was amazing! The bellman/hotel porters in the lobby were so helpful and kind with giving us wifi cards, exchanging money, recommending restaurants, and helping to arrange transportation! The rooms were kept clean with fresh towels daily and kind notes from the maids. The breakfast was delicious! varieties of breads and danishes as well as delicious coffee, fruit juices and delicious smoothies. The omelette station was yummy as well as fresh fruit eggs and more. The best part thought about breakfast was the hostess/greeter Sunian Hernandez. As we and others arrived Each morning to get our breakfast, she greeted each of us and the other guests by name and with a big smile . She was so kind and helpful from the young to the old. She never got tired of helping people find tables, get coffee, and know where to find things and feel so loved and welcomed! I hope to one day come back to Cuba and get to stay there to be able to get to see her. The beds were comfortable and the chambermaids were great by freshening the room each day by making the beds and giving fresh towels each day. The location was perfect! We were with the tour company Cuba Explorer who I am glad chose NH Capri as the place where we got to stay! We had an amazing tour of all different parts of Havana and other parts of Cuba. we were so close to Old Havana, the capital, Hamel Alley, Revolution Square, Coppelia (the huge ice-cream place, the Malecon (seawall along Cuba's coast) and the Univ of Tennessee where our daughter was studying for her study abroad program. The NH Capri had a great pool and restaurant at the top of the hotel too and in the evening they would have live music by the pool. It was close to so many good restaurants/paladars(restaurants in peoples homes too) - Restaurante Mediterrane Havana, Mojito Mojito (in Plaza Vieja), Ajiaco paladar were all had delicious food. We had an amazing tour Guide Mariana Tomayo that was from the San Cristobal agency located in Old Havana. She spoke highly of NHCapri. I highly recommend Mariana for anyone who wants to have a tour. She is kind, helpful, encouraging and the extra blessing is she is completely fluent in English and is so knowledgeable about all parts of Cuba. We went to all parts of Havana (Old Havana, the capital, Morro Castle and more), Ernest Hemingways house, the beach (Playas del Este), Las Terazzas ( a favorite), and more. We came with my parents so they stayed down the hall from us and we all couldn't have picked a better place for our stay.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:Floor 5 had a good view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Mar 23, 2020
Dear guest, On behalf of the entire NH Capri host team, I want to thank you for the time you have taken to make this comment that satisfies us and motivates us to continue generating unforgettable experiences in our guests. We are very grateful for your comments, it is very gratifying to know that our team made you feel at home and you take home the best memory of your stay with us. Cordially, Avianna Armas Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The NH Capri Hotel located in the heart of Habana overlooking the ocean and the Hotel National mixes old school charm with modern amenities and highly industrious and friendly staff. I visited during the start of the COVID lockdown and if I miss my flight today... I may be stuck here for a while. Anyway, the Capri has got to be by far the nicest place I've ever stayed. Room service is great, but double the average price of the handful of resturaunts nearby, however room service is 24/7 so that's a huge advantage during lockdown. The views are spectacular and the location superb. I came here just to get some rest after suffering a serious concussion. I met my Cuban friends/family complete with Aunts, Uncles, Grandmas, little ones, Brothers and Sister and they were able to help me when my brain wasn't working. The General Manager Juan Amer is an amazing man who makes the hotel run much more smoothly. And, who could forget about Sunian who ensures that every detail is just right and Yanara our breakfast cook who makes the best fried eggs, bacon and pastries. Everything that they do and the cleanliness of the place along with spectacular views makes this special treat of a hotel the destination of choice for those who appreciate the finner things in life. Now my only complaint is when I tried to exchange money at the front desk and they shorted me. When I pointed this out the added a 1000 Pasos immediately. Not sure if this was a mistake or intentional, but it rubbed me the wrong way. Please, take the time to see Habana it all its charm before progress comes along because if there is one thing that never changes is change and this city is about to change. You can feel it in the air.
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Date of stay: January 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel rooms could do with a bit of an update and it smelt a bit funny but for the price and location you couldn't ask much more.. As a solo traveller its essential the staff make you feel welcome and help you find / see what you would like to, and they did.....Special mentions to Sunian who cheerily welcomed me in for breakfast in the morning and made me feel like part of 'the family' and Rey who made sure my glass was always full at the poolside bar. Avianna Hermi and Jorge were also exceptional but to be fair all the staff were and to me that is far more important than room decor
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Jan 7, 2020
Dear guest, First of all, I would like to thank you very much the time you took to write us this review. There is always room for improvement and feedback of our clients play a key role to show us where we have to make an extra effort to serve our valued clients better. Moreover, we are a very lucky hotel since we count on a very professional staff that works day by day as a team to offer our guests a friendly and personal service. We are very happy you enjoyed your stay at NH Capri! It will be a pleasure having you back as our guest. Please, recommend us with your family and friends. Best Regards, Avianna Armas Guest Relations
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This full-service hotel offers a number of pluses, especially for for first-time visitors to Havana. It's a comfortable walk to Vedado and the Malecon, the historic Hotel Nacional and good restaurants (Gusto our favorite) nearby. The rooms (2) were comfortable and clean. The bathroom/shower issue (below review) has been resolved with new fixtures. The staff here is the real standout, though. Managers Avianna and Hugo were exceptional. Staff members Eysa, Sandra, Yoan, Adriano, Leond and Amauri were full of ideas and tips and made us feel welcome and at home.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Jan 13, 2020
Dear guest, I would like to thank you for the time you took to review your recent experience at NH Capri we welcome your feedback and value the assessment of our hotel's installations and services. We appreciate your comments about the kind of service that we provide and also the benefits that we can offer you due to our convenient location. We also thank you for mentioning part of our staff. I will share your nice words with them and congratulate them for their good work! Finally, we hope to have you back in the near future! Best regards, Avianna Armas Guest relations
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Great time and great stay in Havana. We stayed here for 5 days and 6 days on a fantastic trip to Cuba. The hotel had a very delicious breakfast each morning ranging from bacon, eggs, tropical fruit, cold meats, cheeses, rice, beans, wonderful hot dark coffee, and of course omelettes to order. The room was nice with a view of the ocean and the pool on the top floor was cool and refreshing with mixed drinks. Staff members were friendly, helpful, and polite. Good service was their motto and it showed.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Reviews helped us pick the right room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed for 20 days at Hotel Capri due to a family member taking ill and being hospitalised in Havana. This was an extremely stressful and worrying time and as a now lone traveller in a busy city I felt very vulnerable. The staff at Capri were excellent, extremely helpful and could not do enough to make me feel safe and supported. My room was fantastic. Staff on door, reception, b level restaurant and 19th floor restaurant were all so friendly and showed genuine concern for me and my family member arranging food and water for me to take to him. When discharged from hospital they had a great room for my relative near my room and arranged a very lovely and warm welcome for him.
Thank you Avianna, Hugo and the other guys on the door and from the resturant,: Adriano, Eisa,Eduardo,Yoel,Amaury,Yeni and Jorge. To name a few. Thank you all and the management staff as well.
Although not a staff member of the hotel the Virgin Atlantic rep Dennis went above and beyond to help me including visiting hospital and translating for me and helping with the battle against insurance companies and hospital. Thank you so much
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Feb 18, 2020
Dear Margaret, We are so very pleased to receive your comment. We are more than grateful, both for the time you have dedicated to make public your opinion about us, and for the warmth and recognition towards our work and service, which can be understood in your words. On behalf of the entire NH Capri team, it has been a pleasure to host you! We hope to have you back as our guest in the near future! Best regards, Avianna Armas Guest Relations
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Having travelled extensively in Cuba over the last 22 years, the renovated Capri Hotel in Havana is a blessing and back on form. Staff, food, bars, pool, views were magnificent. The Capri handled all queries - travel, information, history, personal security etc in an excellent professional manner. Sandra in the lobby bar was an angel and Sunian and Avianna - manageresses were a fountain of useful information and support.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Odd numbered rooms overlook the sea, even numbers overlook the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Okay, first things first a massive thank you to Hugo, Avianna, gretel and George at the nh capri. You made exploring Havana easy and exciting. To be honest all the staff at the Capri were amazing!!! They were so helpful, kind, and knowledgeable about organizing activities and places for us to visit.
The hotel gives an international vibe in the lobby and restaurants but old-school Miami vibes in the rooms! The rooms may need a little refresh but they suited us fine. We stayed on the 15 floor. It was clean (cleaners came once a day) towels were changed regularly (you hang them up to signal you are happy to reuse them). The beds were SO comfortable, we had the best night's sleep here! We had the breakfast option and were completely happy with this! There was a lot of variety and food was regularly topped up. We loved the French toast! The wifi was temperamental and the best connection was in the lobby but your in Havana, go outside!!! You get 5 hours worth of internet and it can be topped up for free when it runs out. We did try lunch and dinner in the hotel, these were table service and offered good options for a reasonable price.
The hotel was a short taxi ride to old Havana with a couple of good restaurant to eat in surrounding it and a small shop a couple of meters up the road.
All in all we had a great stay!!! Hannah and Veena
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Bring dollars/euros or pounds
Bring tissue for when you go out
Stock up on water
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Avianna Armas, Atención al cliente/recepción at NH Capri La Habana
Responded Feb 11, 2023
Dear guest, First of all, thank you for trusting us and for sharing your comments about your recent stay at the Hotel. On behalf of our entire team, we are very grateful to you because we feel valued through your words and we feel encouraged to improve our service every day. Do not hesitate to contact us in advance in order to satisfy any request you may have. It is always a pleasure Avianna Armas Guest Relations
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I love staying at the NH Capri Hotel whenever I am in Havana. The staff is very friendly and eager to help. The host Sunian Hernandez always remembers me and really does her best to make everyone feel looked after with her colleague Avianna. Ask for them if you have an issue.
One thing to know is that in Cuba they ask you to open "credit" if you want to put any consumption on your room so make sure to not forget that at checkin or you'll find yourself going back to your room in wet swimmers from the delightful rooftop pool to get some money to pay the mojitos at the bar.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Mar 9, 2020
Dear guest, On behalf of the entire NH Capri host team, I want to thank you for the time you have taken to make this comment that satisfies us and motivates us to continue generating unforgettable experiences in our guests. Thank you for taking the time to share your experience with other travelers. Your recommendations are of great value. We hope to have the opportunity to host you in the near future. Best Regards, Avianna Armas Guest Relations
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We stayed here in January for four nights, the hotel is just fine, rooms are maybe a little 'tired' but the lovely staff really made our stay enjoyable. Particular thanks to Sunnian who welcomed us to breakfast every morning and was a real delight, Avianna on the egg station - what a joy, and Yanins. In fact really great breakfast choices. Some good spaces in the hotel with charming music in the lobby bar in the evenings. The hotel is well located for getting around. We walked into the old town (about 40 minutes) and caught the hop on hop off bus around the corner. The hotel booked our trip to the Buena Vista Social Club evening including being picked up at the hotel and dropped back home. Internet was fine we had a complimentary hour each and it worked in our room. We changed money both Euros and Pounds easily at the hotel and although they did say they took credit cards for bar bills at the end of our stay they didn't (I think the connection was down or something!) There's an ATM around the corner but there was always a big queue. One small suggestion would be to either remove the coffee machine in the room or provide more than one coffee capsule or better still a kettle.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AviannaArmas, Director de Relaciones Públicas at NH Capri La Habana
Responded Jan 27, 2020
Dear guest, First of all we would like to thank you for taking the time to share your feedback. We appreciate you specially mentioned part of our staff: Sunian, Avianna and Yaniris will be congratulated for their good work. It also pleases us to se that our great location was to your liking as well as breakfast buffet choices and the charming music we have in the lobby bar. On the other hand, there is always room for improvement and the feedback of our clients play a key role to show us where we have to make an extra effort. Together with all the staff, we hope to have you back in the near future. Cordially, Avianna Armas Guest Relations
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In Cuba, the electrical outlet is of the American type, that is, TYPE - A.
Likewise, the voltage in the rooms is 220 V although in the common areas of the Hotel it is 110 V.
Thank you very much for your interest.
Hello! We do provide towels up in the roof pool to be used within the hotel premises only and upon your request of it.
Thank you for your interest.
Best regards
Dear Users,
All our visitors can go to the neighbour bank offices and exchange their currency at he official exchange rate.
Also, if your are registered as a guest in the Hotel, you can change your currency in our Front Desk at a preferential exchange rate slightly lower than the banks' rate but more convenient for you.
Thera are also ATM machines around the city and close by of our Hotel that will dispense Cuban Pesos from your credit card account (only Visa or Master) provided that your bank is not linked with American banks.
You can walk through the Malecón to the Parque Central Plaza within the range of 25 - 30' minutes.
Hope to greet you soon in the NH Capri.
Kind regards!
Dear Guests,
The taxi fare from the airport is about 40 pounds that you can pay in CUP at the exchange rate of 30 to 35 pesos per pound.
We Indeed suggest you to change a small amount of pocket money at the airport to pay the taxi and then, upon your arrival to the hotel, you can open an incidentals account for your expenses at the restaurants or in any other hotel premise.
That account can be open with your credit card provided that is not issued by any American bank or related to any of them.
We look forward to your visit and remain at your disposal for any other need we may oblige.
All the best
Javier/Avianna
Public Relations
Hotel Nh Capri
There are more places to choose from in the Havana area.
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
220
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to NH Capri La Habana?
Many travelers enjoy visiting Old Square (Plaza Vieja) (2.1 miles), San Francisco de Asis Square (2.2 miles), and Palacio De Los Capitanes Generales (2.1 miles).
