Staff is very helpful ❤️ Avianna, Gret and Hugo, thank you! We enjoyed our stay because of them. One tip, cleanliness can be improved and it would be nice if the rooms can be aired somehow. The humidity might pe unpleasant sometimes.
What excellent staff few especially to mention Avianna (excellent concuergel Alice ( found us a lovely upgraded room) Ariannis looked after our room daily, amazing lovely kind person Hugo and Edgar, THE BEST While cuba may have ongoing supply and infrastructure trouble its people are so full of HEART AND SOUL. (Oh and the music.........yes yes yes) Sandi and Juanito
my wife and i spent the last three days in havana, hotel capri, after our tour of cuba.my wife was very exhausted from the trip, which the reception staff at hotel capri recognized immediately. !!a young woman named vanessa took my wife and brought her to a slightly quieter area and gave her something to drink; while this courteous woman looked after my wife, the other woman named gretel facilitated a slightly earlier check-in.We got a beautiful, very quiet room with a great view,the same evening after our arrival they explained to each of us how to set up the internet and we old people need some time for that. these two young women took the time and helped us. my wife and i are deeply grateful to gretel and vanessa. of the 3 weeks in cuba, the last 3 days in the hotel capri were the best…
I returned to this beautiful hotel, last week. The staff is very kind and professional, especially the relationship- concierge Javier, He was very helpful and courteous. The food in the restaurant La Florentina is very good too and the view of the top of the building was amazing.
Okay, first things first a massive thank you to Hugo, Avianna, gretel and George at the nh capri. You made exploring Havana easy and exciting. To be honest all the staff at the Capri were amazing!!! They were so helpful, kind, and knowledgeable about organizing activities and places for us to visit. The hotel gives an international vibe in the lobby and restaurants but old-school Miami vibes in the rooms! The rooms may need a little refresh but they suited us fine. We stayed on the 15 floor. It was clean (cleaners came once a day) towels were changed regularly (you hang them up to signal you are happy to reuse them). The beds were SO comfortable, we had the best night's sleep here! We had the breakfast option and were completely happy with this! There was a lot of variety and food was regularly topped up. We loved the French toast! The wifi was temperamental and the best connection was in the lobby but your in Havana, go outside!!! You get 5 hours worth of internet and it can be topped up for free when it runs out. We did try lunch and dinner in the hotel, these were table service and offered good options for a reasonable price. The hotel was a short taxi ride to old Havana with a couple of good restaurant to eat in surrounding it and a small shop a couple of meters up the road. All in all we had a great stay!!! Hannah and Veena…
Just arrived a few days ago but really wanted to praise the staff. All very helpfull and really care that you are happy. Gretel at reception was super helpful. Breakfast is included and a huge variety of foood available with good coffee. Excellent air conditioning and the rooms are spotless. Nice pool on the roof with a bar
I visited Havana, Cuba for a holiday weekend and stayed at the Capri hotel. I choose the hotel based on the location close to the board walk and the water. I had a great ocean view from my room and it was just as pictured on their site. The breakfast was included and they had a great variety of options with delicious coffee. The staff were very attentive and accommodating making sure that I was enjoying my stay. The front desk was extremely helpful organizing transportation from the airport to the hotel. Gretel and Avianna helped me in connecting my iPhone to the Wifi and sorted out where I could ship a package on my way to the airport.
I want to recognize the work of the hotel staff, they are very professional, kind and friendly, especially Miss Stephanie from the Reception who helped me a lot with all the information I needed, I will recommend them 100%
The lovely smiles and service from the receptionists Gretel & Vanesa are a great part of any stay at The Capri, both during the day and at night. They enhance any stay. I have known some very miserable receptionists at other hotels in Havana.
Gracias al staff, de ayer 01/15/23, fueron muy amables, en especial a la recepciónista Stephanie, fue muy eficaz en su recomendación y de gran ayuda muy carismática y adorna con su linda sonrisa, gracias al sr Javier que muy amable me ayudo con nuestro equipaje , y a Mario por sus ricos mojitos . Pronto regresaremos . Thanks to the staff, from yesterday 01/15/23, they were very kind, especially to the receptionist Stephanie, she was very effective in her recommendation and of great help, very charismatic and adorns with her beautiful smile, thanks to Mr. Javier who very kind helped me with our luggage, and Mario for his delicious mojitos. We will be back soon.