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Hotel Palacio O'Farrill

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397 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Adelaide, Australia
Level Contributor
169 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were bumped to this Hotel from our first choice - Hotel Rachel,booked 6 months prior (this is a common Cuban practice). So disappointment was always going to be a factor for us. Supposedly according to the government agency that bumped us they are of the same standard - which is not true. That being said it is a charming,... More 

Helpful?
Thank WOJD64
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

perigueux
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice old building, nice sitting area with glass roof. Rooms are basic but clean and beds were quite comfy. Unfortunately we had 2 nights with problems with the air conditioning and it was 93 degrees, opened the windows but no mosquito nets, very noisy in the building opposite but not much choice of noise or sitting in a sauna.... More 

Helpful?
Thank jacquifrance
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

Santiago de Chile
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2016

Just back from a full week there. I had booked on-line via the Cuban Tourist Agency (which obviously subcontracts this service in Spain.) So check-in took no more than five minutes, zero wait, zero delay. Upon making my reservations I had requested an external view room since this was a photo trip. They had ready for me room 201. Done.... More 

Helpful?
Thank JDLSantiagodeChile
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

Lynn Haven, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 2, 2016 via mobile

Our stay this past week was an absolute nightmare granted the hotel structure is a lovely old Spanish colonial mansion that converted to a hotel. Our second night the hotel informs me that per their policy my 14 old son is considered and Adult in Cuba and that I needed to pay the difference in my stay. The agency that... More 

Helpful?
1 Thank Jenneffer A
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear Guest, we deeply regret the inconvenience that you had in our hotel. It is never our intention to cause any trouble to our customers, but we can’t violate the policies established for the accommodation of tourists in our company, which clearly state that children of 14 years old are considered as adults and therefore must pay for their hosting... More 

Travelers are raving about these Havana hotels

Dublin, Ireland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 23, 2016 via mobile

Havana has to be one of the coolest cities in the world. This hotel is in an original place and gas all the grandure of that time. The courtyard with cascading nestursians, the sweepin stone staircase, large airy bedrooms and the things not working added to a real authentic Cunan experience. The hotel is in a brilliant location make sure... More 

Helpful?
1 Thank Jcac67
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. Thank you for choosing us. Best regards from our team, Lidelay Cobas Guillén... More 

Launceston, Australia
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 22, 2016

We arrived in the early hours of the morning to stay at this Hotel. Room 201 is huge. It has 3 double doors leading to a balcony, and as the room is on the corner, the balcony wraps around 2 sides. We found everything to be clean. Breakfast was fine, not a huge selection, but enough for us, and it... More 

Helpful?
1 Thank Jacklynne M
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

Glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

The hotel is in a great location within walking distance of most sights. However the hotel does have a lot of issues, some that may be out of their control. We arrived after 16 hours of travel, in need of a shower, only to find that there was no running water, which also meant the toilet would not flush. We... More 

Helpful?
1 Thank cjslicks
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, however, sometimes occur events beyond our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 7, 2016 via mobile

Stayed here in May and could not have been more disappointed. The hotel is in a fantastic location and the lobby area is beautiful however that is where the complements end. We arrived at check in time and were told that our room wouldn't be ready for at least another half hour which was fine. When we got to our... More 

Helpful?
1 Thank Eire234
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear customer, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

Sydney, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 17, 2016

This place is absolutely beautiful. Its tucked away in a small street close to the Malecon. A gorgeous residential street where people sit on their door stoops in the afternoon and chat to their neighbours. Its in Old Havana so walking distance to many amazing sights.The building is very impressive and has a great atmosphere. We found the staff to... More 

Helpful?
2 Thank Lynne8962
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. Thank you for choosing us. Best regards from our team, Lidelay Cobas Guillén... More 

Denmark
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 4, 2016

As we couldn't get a three-night booking for the hotel of our choice, we stayed here for one night after two nights at the Hotel Isabel. The reception was very warm and welcoming and the hotel is beautiful. Our room was huge and delivered all it promised - except for water when we needed it to get ready to go... More 

Helpful?
Thank IrisDenmark
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, We deeply regret the inconvenience generated during your stay at our hotel. Our philosophy is to offer a professional, personal and family accommodation service, however, sometimes occur events beyond our control that impede it, as it has been this specific case of absence of water in the hotel because of breakages in the water supply system of the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Hotel Palacio O'Farrill

Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $89 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana
Hotel Style:
#22 Luxury Hotel in Havana
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