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Hotel Palacio O'Farrill

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404 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

By Cuba standards this hotel was nice and I would revisit this place for the price! The staff was friendly, but spoke mostly only Spanish. They were awkward about helping us with certain things (ex: we asked about our AC not working one night and the response was "Well, there are no more rooms"...we were not asking to change rooms... More 

Helpful?
Thank Elisabeth U
Desenzano Del Garda, Italy
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very beautiful hotel with spacious rooms in a great location (200 m from La boteguita del medio and 5 minutes walk from the city centre). The patio is amazing: romantic and refreshing. Typical Cuban! But ... also typical Cuban is the decay: the glass roof of the patio leaks when it rains, the water enters the room through the... More 

Helpful?
Thank Doina L
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Luxembourg City, Luxembourg
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Charming building, very good location for Old Havana Friendly staff. But: Whole place requires : more maintenance and repair in the rooms, more choice at Breakfast. We only had the breakfast in the hotel.

Helpful?
Thank JasonLux2013
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the... More 

Adelaide, Australia
Level Contributor
186 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 15, 2016

We were bumped to this Hotel from our first choice - Hotel Rachel,booked 6 months prior (this is a common Cuban practice). So disappointment was always going to be a factor for us. Supposedly according to the government agency that bumped us they are of the same standard - which is not true. That being said it is a charming,... More 

Helpful?
Thank WOJD64
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

perigueux
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 13, 2016

Very nice old building, nice sitting area with glass roof. Rooms are basic but clean and beds were quite comfy. Unfortunately we had 2 nights with problems with the air conditioning and it was 93 degrees, opened the windows but no mosquito nets, very noisy in the building opposite but not much choice of noise or sitting in a sauna.... More 

Helpful?
Thank jacquifrance
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, so we are very sorry that... More 

Santiago de Chile
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2016

Just back from a full week there. I had booked on-line via the Cuban Tourist Agency (which obviously subcontracts this service in Spain.) So check-in took no more than five minutes, zero wait, zero delay. Upon making my reservations I had requested an external view room since this was a photo trip. They had ready for me room 201. Done.... More 

Helpful?
Thank JDLSantiagodeChile
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

Lynn Haven, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 2, 2016 via mobile

Our stay this past week was an absolute nightmare granted the hotel structure is a lovely old Spanish colonial mansion that converted to a hotel. Our second night the hotel informs me that per their policy my 14 old son is considered and Adult in Cuba and that I needed to pay the difference in my stay. The agency that... More 

Helpful?
1 Thank Jenneffer A
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear Guest, we deeply regret the inconvenience that you had in our hotel. It is never our intention to cause any trouble to our customers, but we can’t violate the policies established for the accommodation of tourists in our company, which clearly state that children of 14 years old are considered as adults and therefore must pay for their hosting... More 

Travelers are raving about these Havana hotels

Dublin, Ireland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 23, 2016 via mobile

Havana has to be one of the coolest cities in the world. This hotel is in an original place and gas all the grandure of that time. The courtyard with cascading nestursians, the sweepin stone staircase, large airy bedrooms and the things not working added to a real authentic Cunan experience. The hotel is in a brilliant location make sure... More 

Helpful?
1 Thank Jcac67
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. Thank you for choosing us. Best regards from our team, Lidelay Cobas Guillén... More 

Launceston, Australia
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 22, 2016

We arrived in the early hours of the morning to stay at this Hotel. Room 201 is huge. It has 3 double doors leading to a balcony, and as the room is on the corner, the balcony wraps around 2 sides. We found everything to be clean. Breakfast was fine, not a huge selection, but enough for us, and it... More 

Helpful?
1 Thank Jacklynne M
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about... More 

Glasgow
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

The hotel is in a great location within walking distance of most sights. However the hotel does have a lot of issues, some that may be out of their control. We arrived after 16 hours of travel, in need of a shower, only to find that there was no running water, which also meant the toilet would not flush. We... More 

Helpful?
1 Thank cjslicks
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. We deeply regret the inconvenience caused during your stay at our hotel. Our philosophy is to offer in all our areas a professional, personalized and familiar service, however, sometimes occur events beyond our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Hotel Palacio O'Farrill

Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $88 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana
Hotel Style:
#23 Luxury Hotel in Havana
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