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Hotel Vedado

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Hotel Vedado
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614 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Reviewed October 1, 2016

Slept in this hotel for 4 nights in the Vedado part. Room was clean and complete with AC, TV, bath, toilet, fridge and 2 large separate beds. Many lights were gone or broken in het room and hall. Since in our room only the light in the bathroom and one next to the bed was working and within 2 meters...

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Helpful?
1Thank Frank v
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest. We really apreciate your comments and we wil send it to the whole team. You can be sure that we took notes of everything have said and we will work on it to solve them. Awainting to count on you for next visit.

Port of Spain, Port-of-Spain, Trinidad and Tobago
Reviewed September 19, 2016

This is a very old hotel so don't expect much. Stayed in August for 6 days with a large group. Rooms were average size. Old air condition unit, so expect a bit of a buzz. We had hot water for about half our stay, so my showers were very quick the rest of my stay...lol The elevator takes a long...

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Helpful?
2Thank Roxanne L
Birmingham, United Kingdom
Reviewed September 18, 2016

what a dump, I have never given a place such a low rating. Stayed here 1 night as part of an excursion, looked ok when we walked in although a bit dark, staff at check in were very rude don't think they had ever had customer service training. The room well what can I say the only saving grace to...

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Helpful?
1Thank mahonydavis
Hexham, United Kingdom
Reviewed August 9, 2016 via mobile

Had to find a new hotel at short notice as the company I booked with went bust and had not paid the hotel, hence stick in Havana with limited cash. Like many hotels in Havana if is tired and lacking investment, that is to be expected but the staff do not care one iota. Slow, uncaring and absolutely no motivation....

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Helpful?
1Thank Alan C
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest, We are very concern, on a daily basis, with the training and preparation program of our employees to improve our services and standards in general, taking into advantage the Caribbean hospitality. We can assure you that this issue is our highest priority commitment, in order to meet our guests expectations. We took note of your valuable comments which...

Manitoba, Canada
Reviewed July 26, 2016

hola :) Stayed at the Hotel Vedado the week of July 15th to the 22nd. I had walked past this hotel a few times in the past from previous trips. It looks a bit run down from the outside, so i wasn't really looking forward to staying here but it was what i could afford (holiday package from Canada) because...

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Helpful?
3Thank gerropato
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review
Google Translation

Estimado Cliente : Ha sido un placer leer sus comentarios y agradecemos sus opiniones. Nuestro hotel ejecuta un plan de...

Chelsea, Canada
Reviewed July 3, 2016

I stayed at this hotel one night at the beginning and one night at the end of my trip. It was not the greatest of hotels. The check-in process was quite slow. The rooms really do need some TLC including patching and painting of walls. My first night was in room 323 which consisted of two twin beds, a TV....

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Helpful?
2Thank youngmml
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest, We took note of your valuable comments which I personnaly forwarded to the Head of Department concerned. You can be sure that all efforts are made every day in order to reach our quality goals expected by all our guests.

Sandwich, United Kingdom
Reviewed May 30, 2016

I am afraid i would struggle to find anything positive to say about this hotel. From the unhelpful reception staff, to the dirty rooms the lack of water,no toilet seat,no toilet rolls.broken plugs .exposed wires.peeling paint work .broken windows.Dirty damp walls especially in the bathroom, the list is endless. We were taken to the Vedado on our first day in...

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Helpful?
2Thank Tmw4
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear Customer: We take note of your valuable comments and sended to the reference department and we assure that we strive every day to achieve quality levels that customers deserve. The Hotel Vedado Saint John's which has a privileged location, is now focused on a continuous improvement program that surely reinforce the preference of our customers and visitors. Regards, Commercial...

Reviewed May 28, 2016

The location is very close to the Malecon but still a bit away from the Old Havana. The Hotel is small and the breakfast is not much to brag about. The rooms is small and can be noisy because of the fridge, I unplug it during night. The room can be a bit dirty but and you see tearing various...

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Helpful?
1Thank DB L
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest, We have taken note of your comments y we will share them with the team. We are sure it heps us to improve our work and an render a better service.

Havana, Cuba
Reviewed May 21, 2016

Hotel Vedao.has one of the most incredible experiences that gives a real insight into Havana. The staff is extremely courteous and helpful. In addition to some of the best music performed life in the lobby by a very talented musicians, you will also find a Mojito that is second to none! My work takes me to Cuba 4 to 5...

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Helpful?
3Thank gellis9
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest, We appreciate your comments and you can rest assure we are working hard to make our hotel a better place for all people who visit us. We keep on working harder Best regards

Reviewed May 20, 2016 via mobile

Location: Brilliant, walking distance to the old town, Malecon, The International Hotel. Room: Hot, AC too noisy to have on, dirty, shower broken, cockroaches, safe broken, very uncomfortable separate beds pushed together (rather than double as promised). Food: Inedible. I eat anything normally but I tried everything on the breakfast buffet and all tasted like it was cooked 3 weeks...

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Helpful?
2Thank Bobbie182
HotelVedadoStJohns, Director Comercial at Hotel Vedado, responded to this review

Dear guest, Our hotel is in the middle of a renovation process and we sincerely apologize for any inconvenience that you might have experienced. We are putting some emphasis to minimize the impact of that process. We also appreciate your comments since they will help us to avoid the same nuisance from happening with future customers.

Questions? Get answers from hotel staff and past guests. Ask a question

369 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Services
  • Free Breakfast
Official Description (provided by the hotel)
The complex is located in the Vedado area, 25 km from Jose Marti International Airport. Only 200 meters from Havana seafront and close to La Rampa, a major artery of the city that agglomerated different ministries, banks, galleries, shops, craft fairs, Night Centres, Restaurants, Airlines Offices, etc. It has 291 rooms. It has two restaurants to the open letter from 12 am to 12 pm, and two restaurants open buffet (breakfast and dinner) from 7:00 am to 10:00 pm. It also has a cafeteria open 24 hours and two lobby bar also 24 hours. It has two pools with snack bar, open daily from 10:00 a.m. to 6:00 pm, a gym with sauna and massage service (11:00 a.m. to 8:00 pm), Medical Services and Business Center serviced and WIFI INTERNET. Also has a Tourism bureau for selling excursions, and two souvenir shops. Do not have service for the disabled. ... more   less 

Additional Information about Hotel Vedado

Address: Calle O e/ 23 y 25 | Vedado, Havana 10400, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $98 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Vedado 3*
Number of rooms: 291
Reservation Options:
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Also Known As:
Vedado Hotel Havana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Vedado staff and other travelers.
16 questions
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Calgary, Alberta
Forestdale, Massachusetts
9 months ago
Forestdale, Massachusetts
9 months ago
San Francisco, California

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Questions? Get answers from Hotel Vedado staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“find another hotel”
 of 5 bubbles mahonydavis, Sep 18, 2016 | Read review
“stay far away from this hotel!”
 of 5 bubbles caribbeangirl1977, May 13, 2016 | Read review
“Could not recommend any in particular”
 of 5 bubbles 350pennys, May 5, 2016 | Read review
“I really do not know if any of the rooms were better than any others”
  • The room
  • Open stairwell next to room
 of 5 bubbles tammyt0, Apr 1, 2016 | Read review
“Stay somewhere else”
 of 5 bubbles np111, Mar 29, 2016 | Read review
5 of 5
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