Hotel Raquel
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#48 of 436 hotels in Havana
Location
4.6
Cleanliness
3.8
Service
3.6
Value
3.4
I would emphasize that the services offered are FREE gym and sauna for guests staying at our hotel It is also good to note that hotel guests are entitled to free parking
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Property amenities
Free breakfast
Bar / lounge
Restaurant
Breakfast buffet
Rooftop bar
Rooftop terrace
Concierge
Laundry service
Room features
Air conditioning
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Location
100Great for walkers
Grade: 100 out of 100
129Restaurantswithin 0.3 miles
73Attractionswithin 0.3 miles
Mercaderes 263, Havana 10100 Cuba
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822Reviews36Q+A100Room tips
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Hotel Raquel is a destination in itself. The building is simply magnificent and the perfect antidote to a Holiday Inn Express or similar. It contains some memorable works of art and a venerable lift, a spectacular roof terrace and some beautiful stained glass. The signage suggested there were some spa facilities in the basement but alas I think this originates from an earlier era. On the practical side, the Wifi was limited and unreliable and the breakfast service was a bit disorganised
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Room 103 is the best room in the hotel, but also the noisiest as it looks over a crossroads which...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Everything was a disaster from start to finish. Breakfast was terrible with many flies flying around. Some of the fruit had even gone bad but was still ok display, almost like they didn't change the breakfast buffet for weeks. Hotel WIFI works for about 3 seconds. Terrible. And we're talking about Havana, which has the most accessibility to Internet but even upon informing reception about the connectivity issues, they were not bothered. Very difficult to connect. The room's toilet was broken. The AC didnt work at all. They sent a man to fix the toilet but the AC was disastrous. It was very old too. Receptionist was always smoking with her friends / colleagues so it was difficult to get any attention. Exchange rate is terrible - do not change money here. They also recommended us a few restaurants which were clearly tourist traps. …
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There is positive and negative at this hotel, the building has its colonial past charms and very nice details, bring you back many years ago. Refurbishments would be more than welcome all over! We didn't take the lift an historical Masterpiece! To conclude was ok for one night as we were just stopping over La havana
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The place is truly beautiful. It’s something to see. The hotel is very bad if you’ve just arrived to Cuba because there’s no Wi-Fi. Which means you’re completely off the grid from the moment you arrive in Cuba until you manage to find their cell phone service shops and buy a SIM card. The room was beautiful but dirty. Very dusty and over run with ants. Ants were EVERYWHERE. On the sheets, on the floor, and inside of the bathroom. The room gets VERY hot, as there is no AC or fans. You just deal with the heat until the sun sets and even then it’s really warm until about 1-2 am. The room’s window is difficult to open and even more difficult to close, so you get woken up at 6-7am to all the loud noise from the street. Also, the beds are not comfortable AT ALL. I booked a room for me and my wife and in our room there was two separate beds that we needed to put together. The hotel staff are really nice and warm, they make the hotel bearable. The free breakfast is horrible and is completed owned by the flies. The plates and the glasses weren’t clean at all. We had to manually wipe them off ourselves. The hotel also didn’t serve us water with our breakfast, just fruit juice and disgusting milk. The location is ok. It’s on a really nice street, but it’s just annoying that the doors stay open 24/7 so all the locals know who you are and where you stay. They also had a sauna and another amenity that they NEVER told us about. It was our last day that we saw technicians coming in to work on them and were shocked to find out that they existed. Overall, the hotel is below average. …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: THIS HOTEL HAS NO WI-FI! ALSO DO NOT exchange money with the hotel if you don’t have to. They...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is my second time to Habana, so I know all the usual faults, but even this place was beyond poor. Do not stay here, go give your money to small hotel or a home stay. The front desk staff are rude and demotivated. Arrived at 11pm, and they couldn’t find our reservation, so they slowly did nothing until finally over an hour later, let us check in to many of their empty rooms. Standard no water / cold water for most of the time. We showered at the sister hotel and at the Pool of the Iberostar. The hotel roof terrace is empty and not manned, I did not see one person drink at the bar in my four nights there ... probably put off by the high prices. Breakfast, despite the cheery staff, was awful. The one saving grace for this place is the location .... the only one.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I stayed twice here at the start and end of our trip- first experience was awful - receptionist was surly and unwelcoming, wouldn't help me find an Etecsa office to get a wifi card, they had no wifi either. Our room was awful- 101, it smelt damp and could barely see, there was no water let alone hot water when I went to shower. Breakfast was unappetising and very basic. The final stay - we had an overnight manager who was waiting for us at the door at 1am, he was welcoming and had everything ready for us to check in and we had the nicest room 203 which has 3 balconies and light bright airy and a pleasant place to stay in - the bathroom worked - still no hot water though and breakfast was really good and excellent selection. The hotel is in the pedestrian zone and cars can get to the hotel and park which is handy as it is quieter than most hotels in Havana - the dogs and roosters on the roof opposite crowing will be noisy though in the very early hours. It is excellent location for Plaza Vieja and most of the sights are easily within walking distance.…
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Room 203 is on the corner with 3 balconies avoid 101 and 107 no wndows
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
It was a good/nice trip to Havana and the people are very friendly and its good to be on the island,I will be back in that Hotel for sure. I like the place and the history of Cuba.I would like to live there and the cars are beautiful.
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Date of stay: August 2019
Location
Cleanliness
Service
Room Tip: Rooms on the south side where good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had two different stays at this hotel whilst on a tour. The building was stunning and was in a great location. The first stay was for three nights and we had no hot water for the entirety of our stay. We contacted reception multiple times and the service was very poor in dealing with this issue. One morning we went for breakfast to find bugs on the food. Our second stay, nine days after our first stay, we enquired whether the hot water issue had been resolved and we were told that there was still no hot water. The lady in reception literally told us it was "too bad". We were really disappointed with our stay here and it was such a shame because it was such a beautiful building that has so much potential to be a great hotel.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed here for three nights until we were moved because of having no water. Right in the middle of old town with access to everything as walking is easy. Staff are not real interested in listening or helping with anything, especially the night receptionist. Osmani was probably the best but they were more interested in watching the soccer than the problems with ther water. Rooms were old but comfortable except the air con didn't work. Breakfast was very limited and had a fruit plate and eggs. Drinks were incredibly expensive so go outside to bars next door and pay half the price.
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Date of stay: July 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
I stayed in this hotel whilst touring Havana for one night. It is situated in the centre of old Havana,close to all amenities and historic sights. The hotel building is beautiful and historic and has some lovely architecture. My room was quite a nice size with a good size bathroom.There were some shower gel,shampoo and a hairdryer you could use as well. However there was no hot water available when i arrived and the following morning no water at all! This was very disappointing as the hotel itself had a lot of charm. There was a fridge mini bar in the room but obviously you have to pay for anything you use. The windows in the room lead onto a small balcony which was nice as i could see some of the streets below. Breakfast was average and the coffee quite strong. I found the reception staff in the morning quite rude and they kept you waiting for quite a bit until they dealt with you. There is a old fashioned lift which was great to use but i could imagine there are some problems with it at times. Overall not too bad a stay for one night.I recommend you view the roof terrace,great views.…
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Date of stay: June 2019Trip type: Traveled solo
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from ClaudiaR6271, Director General at Hotel Raquel
Responded Aug 13, 2019
Thank you very much for your comments, we thank you, rest assured that we will work to eradicate the negative signs that it makes us with the objective that it will visit us again on the 500th anniversary of Havana, thanks again for your comments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
raquel hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
25
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Frequently Asked Questions about Hotel Raquel
Which popular attractions are close to Hotel Raquel?
Nearby attractions include Old Havana (0.3 miles), Old Square (Plaza Vieja) (0.09 miles), and Plaza de la Catedral (0.3 miles).
What are some of the property amenities at Hotel Raquel?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Raquel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Raquel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hotel Raquel?
Conveniently located restaurants include Paladar Los Mercaderes, Mojito-Mojito, and 5 Sentidos.
Are there any historical sites close to Hotel Raquel?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.09 miles), San Francisco de Asis Square (0.1 miles), and Palacio De Los Capitanes Generales (0.2 miles).