This is my second time to Habana, so I know all the usual faults, but even this place was beyond poor. Do not stay here, go give your money to small hotel or a home stay. The front desk staff are rude and demotivated. Arrived at 11pm, and they couldn’t find our reservation, so they slowly did nothing until finally over an hour later, let us check in to many of their empty rooms. Standard no water / cold water for most of the time. We showered at the sister hotel and at the Pool of the Iberostar. The hotel roof terrace is empty and not manned, I did not see one person drink at the bar in my four nights there ... probably put off by the high prices. Breakfast, despite the cheery staff, was awful. The one saving grace for this place is the location .... the only one.
I stayed twice here at the start and end of our trip- first experience was awful - receptionist was surly and unwelcoming, wouldn't help me find an Etecsa office to get a wifi card, they had no wifi either. Our room was awful- 101, it smelt damp and could barely see, there was no water let alone hot water when I went to shower. Breakfast was unappetising and very basic. The final stay - we had an overnight manager who was waiting for us at the door at 1am, he was welcoming and had everything ready for us to check in and we had the nicest room 203 which has 3 balconies and light bright airy and a pleasant place to stay in - the bathroom worked - still no hot water though and breakfast was really good and excellent selection. The hotel is in the pedestrian zone and cars can get to the hotel and park which is handy as it is quieter than most hotels in Havana - the dogs and roosters on the roof opposite crowing will be noisy though in the very early hours. It is excellent location for Plaza Vieja and most of the sights are easily within walking distance.…
It was a good/nice trip to Havana and the people are very friendly and its good to be on the island,I will be back in that Hotel for sure. I like the place and the history of Cuba.I would like to live there and the cars are beautiful.
I had two different stays at this hotel whilst on a tour. The building was stunning and was in a great location. The first stay was for three nights and we had no hot water for the entirety of our stay. We contacted reception multiple times and the service was very poor in dealing with this issue. One morning we went for breakfast to find bugs on the food. Our second stay, nine days after our first stay, we enquired whether the hot water issue had been resolved and we were told that there was still no hot water. The lady in reception literally told us it was "too bad". We were really disappointed with our stay here and it was such a shame because it was such a beautiful building that has so much potential to be a great hotel.
Stayed here for three nights until we were moved because of having no water. Right in the middle of old town with access to everything as walking is easy. Staff are not real interested in listening or helping with anything, especially the night receptionist. Osmani was probably the best but they were more interested in watching the soccer than the problems with ther water. Rooms were old but comfortable except the air con didn't work. Breakfast was very limited and had a fruit plate and eggs. Drinks were incredibly expensive so go outside to bars next door and pay half the price.