We made reservations in this hotel based on recommendations in the "Top ten" Cuba travel guide. Upon arrival in early November, we registered in the evening and spent a very bad night. The A/C was noisy and the following morning there was no hot water!
You can tell this hotel must have been lovely once. My friend said she'd stayed there about 12 years before and it looked as though they'd done nothing to it since. Such a let down as it's quite expensive for Havana but we wanted to treat ourselves for a few days. The rooms have no windows and it was dark, dank and very musty smelling. The bathroom was old and tatty and could have done with a complete refit. The only saving grace was that the air conditioning wasn't working properly and when we checked in the staff offered us a transfer to their sister hotel the Raquel. After one night we moved to the Raquel which was lovely but would have been even more expensive if we had booked there. Stay in a nice casa particular instead!
we paid a 'fair' bit for the room via the online system. Accepting the fact that this is how things go in Cuba. Upon arrival the check in was smooth. The doorman however tried to tout tickets and dinners to us without end. One of the down sides of Cuba, as we have had many such experiences. But NO does not mean no. We then asked for late check out due to late flight. We were told to pay 40 CUC or 40 US. We accepted. Only later did I notice that late check out until 23H00 is only 30, whilst they forced us out of the room by 6 pm. Again, trying to scam travellers out of money. Room was tidy, sink was blocked and internet not operative. Safe had a lock with that was placed next to safe, so safe available but not WORKING. Alas. one more for the books.
They can really prepare a good mojito, but looks like to me that the main reason for them is to make you drunk and cheat you. They tried to cheat us for 50 CUC without any excuse. “MONKS!!!” Be careful, nice place, but ... There a lot of another places without this behavior and with a respect to customers.
The staff were dresssed as monks plus there were metal 'statues' of monks which gave the place a touch of character. Only came in to try their version of the mojito. Bit pricey at 4 CUCs but strong and a good flavour.