It was our first time in this nice hotel, I love the location a lot, it is not far from the old section of Habana, food was great, cleaning was made in our room everyday, the service is great, and we want to thank you Eduardo Cervantes one of the manager of the hotel to make our stay adorable and much memorable, for him all the best in life, we planned to come back soon, Continue doing your amazing job!!!
Ok, So where to start... we did not actually select to stay at this hotel, it was provided to us as a prt of an overnight excursion. The good: looks good The bad: from far So sort of looks fancy, but wherever you look you have a great opportunity to be disappointed. Elevators do not really work Pool is not clean Tiles around the pool have been torn off Childpool full of something (concrete remains) Food is actually eatable, globally maybe 2 star level Main entrance doors are broken Credit cards ”officially are accepted”, but the machine never works (atm does though) Housekeeping telephobe lady does not speak English (hallo, hallooooo?) Far from the center, in the middle of a construction site Nice lobby, probably sitting on the sofa would provide the disappointment. Not recommended. …
Probably the best advantage will be that there is wi-fi there if you need to check something. Nice lobby with live music, bar with drinks and snack and especialy TIRSO who work there is so cheerful and helpful person!
This is the first time un this hotel for me and my husband, we came to this hotel to spend our wedding anniversary, we really were enchaunted with the hotel and service at all, everything is clean, hygiene un restaurants, lobby and washrooms, we really appreciate the assistance of Mr. Eduardo the Mexican manager, he did his best for us to celebrate our wedding anniversary, thanks to him for being so special and gentle, we will reccommend all of our Friends this beautiful hotel, thanks Eduardo for everything,
We arrived a week ago and the hotel is amazing and modern, we love the dinner in the restaurants of the hotel, the service is very nice, we had the luck that we met a special person in this hotel ...Mr. Eduardo... the Mexican manager, with his gorgeous attention he let us feel like home, any need we asked him he did his best to help us, the rest of the staff is great and helfull, everything was very clean, there was too much hygiene in the restaurants, our room was very clean, our maid made us a figure on the bed with towels, We really will repeat our vist to this hotel. Love to everyone we met in Panorama, we really miss you all guys.
Absolutely stunning hotel right in the heart of everything. Of course you know in Cuba.. not everything goes well like staying in other countries but my husband and I love the atmosphere, comfy and clean. The staff was outstanding - especially the lady at the front desk named BEATRIZ welcomed us very friendly and warmly. Also, we really appreciate TIRSO at the guest relations, his was incredibly helpful and courteous, all the time he went above and beyond to make our stay an amazing experience. How professional he is! Will definitely be coming back very soon!
I love the pool and the sea views. The room is spacious and comfortable, and cleaned well. Food can be variable, subject to availability. But all staff work so hard to please the guests. And thank you Nidia in reception for your patience and professionalism.
If you're looking for good service, this hotel is probably not for you. Stayed here twice on our way in and out of cuba. On our initial visit, the most memorable thing was when we asked if there was a menu for room service and the concierge called room service and told us that room service could do anything from pizzas to sandwiches to 'light meals'. He then told us to refer to our menu. When I again told him we didn't have a menu in our room he shrugged and just said to call them. We did, and could only order a sandwich. Like I said, not the best, but adequate. We had much better experiences elsewhere in cuba. This was my least favourite hotel of the 3 we stayed in. Also quite far from town so you'll need to pay around 10-20 CUC every time you want to go get a decent meal. Buffet breakfast was underwhelming and the ATM had an out of order sign on it the whole time although I'm almost positive it worked.…
A very modern hotel, with great service, a beautiful swimming pool and very friendly staff. A lovely restaurant overlooking the pool, and live music in the front lobby at night. The hotel has a bureau de change in the lobby. There are taxis available. Would stay there anytime!
Really enjoyed my trip at This hotel A lot of nice people here that make you feel at home. A lot of swimming action and dancing to keep you in shape for the summer. Great food, great service as well. Amazing shows very recommended to watch them each night. Thank you so much to Cervantes he was very polite .