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Hotel Mercure Sevilla Havane

3,693 reviews
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Traveler (2417)
Room & Suite (537)
Dining (272)
Overview
  • Excellent20%
  • Very good41%
  • Average24%
  • Poor10%
  • Terrible5%
Travelers talk about
“top floor”(163 reviews)
“live music”(147 reviews)
“al capone”(66 reviews)
Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
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Reviews (3,693)Write a Review
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232
548
359
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63
Show reviews that mention
All reviewstop floorlive musical caponegraham greeneold havanafloor restaurantpatio barvip breakfastopera singerssuperior roomcorner roomnice poolbreakfast roomcharming hotelrevolution museumhigh ceilingscuban music
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1 - 5 of 1,342 reviews
Reviewed yesterday

Holy cow this hotel is expensive! A beautiful building in a great location certainly, but the rooms are tired looking and need redecorating. It's super expensive to stay here and anyone who's not been to Cuba before would probably as I did want to book...More

Thank camerachica
Reviewed 3 days ago

My wife and I stopped here for the final three nights of our honeymoon after a week-long beach resort break. Once we adjusted to the pace of city life we found the hotel to be a wonderful base, perfectly located for so many things to...More

Thank mrdamienstjohn
Response from Sylvain C, Director General at Hotel Mercure Sevilla HavaneResponded 2 days ago

Dear mrdamienstjohn, Thank you so much for your nicee comment that I share with all the team. It is always a great pleasure for a General Mananger to read such good things about the team. And waht better than guest super happy. I invite all...More

Reviewed 5 days ago

This hotel is one of the best of Havana next to the old centre and musea, walking distance. On Sunday you will find a nice art market next door. The service was perfect in the patio with music with the nice old waiters, they now...More

Thank lisa s
Response from Sylvain C, Director General at Hotel Mercure Sevilla HavaneResponded 3 days ago

Dear Lisa, thank you very much for your nice comment, you should be my Sales & Marketig mananger. You summaried everything, from the perfect service to the music to have Rum and cigar. We hope to welcome you again soon. Best regards Sylvain Chauvet

Reviewed 1 week ago

In centre of Havana within easy walk of all amenities, large rooms nicely furnished, breakfast and dinner were ok nothing special although view from the restaurant looked across the Havana rooftops to the ocean.. public areas were as you would expect from a 4 star...More

1  Thank jan h
Response from Sylvain C, Director General at Hotel Mercure Sevilla HavaneResponded 6 days ago

Dear jan h, Thank you very much for taking the time to post your thoughts on here. We are very glad to heard that you enjoyed your visit, and we hope we can welcome you back again soon. I would like to invite all future...More

Reviewed 1 week ago

A good budget hotel. Situated in the central "old town of Havana", next to some of the tourist attractions and the cuban poor reality. The hotel is well preserved although the age of the building and the lack of supplies in Cuba during the past....More

Thank NatureSeekerPRT
Response from Sylvain C, Director General at Hotel Mercure Sevilla HavaneResponded 6 days ago

Dear NatureSeekerPRT, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back in the near future. I would like to invite all future guests to write to me at the following email...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$145 - $374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$145 - $374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveler (2417)
Room & Suite (537)
Dining (272)
Pool & Beach (106)
Hotel & Grounds (1401)
Bathroom (88)
Family and Play Areas (31)
Business Center & Event Rooms (6)
Questions & Answers
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miltospapanik
December 26, 2017|
AnswerShow all 4 answers
Response from Andreas N | Reviewed this property |
check with cuban embassy in athens, entering to Cuba through the US is a bit more specific then enterinr through Canada or direct from Europe!
0
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Bryn G
December 7, 2017|
AnswerShow all 6 answers
Response from Sylvain C | Property representative |
you can contact me directly : H1870-GM@accor. com
0
Votes
Google Translation
Natalie S
November 14, 2017|
Answer
Response from jennieBristol | Reviewed this property |
Look on the Tripadvisor reviews of the hotel - the hotel manager gives his email address in his responses. We emailed him directly & he sorted out our queries brilliantly & then we met him at the managers drinks reception... More
1
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Room Tips
"The better city views are from the fifth floor up"
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"The rooms are nice and very big but its still Cuba and do not expect 5 stars"
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"High floor corner rooms have good veiws across Havana"
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"Ask for a quiet room on a high floor. Rooms near the elevator and off the atrium can be noisy."
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