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Hotel Tulipan

Traveler (63)
Room & Suite (69)
Family and Play Areas (20)


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We stayed here only one night because apparently the hotel we booked was overbooked and they relocated us here. The receptionist was very nice. The room was quite crappy but biggish. We decided not to shower....even after 13 hours flight. The towels we got were with holes and
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I went here as a solo Canadian female traveler and loved it. ALL of the staff was amazing. This is a hotel which had many Cuban educational groups, Cuban music groups etc staying there, so I was able to meet many interesting people ~ even a Grammy winner. When I arrived a
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Only issue I had here was there was no water in room half the time and the shower head wouldn't stay up otherwise it was still better than two of the others we stayed at in Cuba. One of the biggest problems for us was there was no public transport close by otherwise it was ok
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Response from Carlos Manuel C, Director General at Hotel Tulipan
Responded Jun 18, 2018
Estimado Huesped, Ante todo agradecer su descripción general de nuestra instalación. Con certeza tendremos en cuenta su criterio para continuar mejorando nuestros servicios. Esperamos tenerle de vuelta pronto para que encuentre revertidos los señalamientos que nos hace. Le deseamos éxitos en su vida profesional y personal. Dear guest, First of all thank your general description of our installation. With certainty we will take into account your criteria to continue improving our services. We hope to have you back soon so that you can find the remarks that you make to us. We wish you success in your professional and personal life. Best regards, Carlos Manuel Cabanes Rivero Director General
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This is NOT somewhere you want to stay. It is flea and cockroach infested the rooms are rented out by the hour for obvious reasons as it is used as Brothel!!!! The hotel staff are very friendly and kind and do try their best to help in a bad situation . If it hadn't been for
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Response from Carlos Manuel C, Director General at Hotel Tulipan
Responded Oct 22, 2017
Ms. Paula. We are very sorry for your nonconformity in our Hotel. You regard us highly as kind, polite staff with the only aim of offering security and safety to all our clients, assuring them the best treatment and pleasant stay. Hearing about your negative comment was a big disappointment to us. This was the reason why we proceeded to follow an investigation. There is a systematic and effective plan of plague fumigation in our facility, carried into effect 4 times a week. This is being done under a strict implementation always checked and controlled by the management staff, Due to all elements previously explained, we consider almost impossible to find any kind of plague in the hotel. On the other hand, this is the first and unique complain made by guests. We are not in agreement with the fact of renting rooms per hour. We made big efforts to be able to provide accommodation to the greatest number of clients which were in facilities with no guarantee or those where capacities were limited. Therefore, the number of guests accepted was large. It was not possible to rent rooms were occupied with guests deviated from 4 Hotels. If you had any information or detail which might back up your comment we would be able to clarify it and take severe actions towards the member of the hotel staff who had not complied with the established measures. We are not sure you know that backpackers are human beings like you? They have, perhaps, less monetary resources than you but have huge wishes to visit and learn about our country. The good people who were open to receive you in face of this event are truly sorry for your misunderstanding. We appreciate your stay and would like you to recall that if you have any piece of really right information, please let us know to revert the deficiencies stated with the objective of offering a better service and surpass our clients’ expectations. we expect you be pleased with our reply regards the manager Carlos M. Cabanes Rivero
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I was evacuated to this "hotel" due to Hurricane Irma. I cannot believe that any reputable travel company would use what can only be described as "The Hotel From Hell," yet The Holiday Place did. Staff could not speak English and guest registration was a fiasco. The
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Response from Carlos Manuel C, Director General at Hotel Tulipan
Responded Oct 22, 2017
Dear Mr. Robin We are really sorry for the negative experience faced by you during the stay in our hotel. It is not our intention to justify the fact stated by you regarding the deficient process at the check-in desk. There should be considered that the hotel received guests coming from 4 different facilities due to the meteorological event Irma Hurricane and we had to offer assistance to them Rooms which were supposed to be occupied by other clients had to be taken to complete the capacity needed. We are referring to the first two rooms before your stay in room 1203. As soon as we heard from your complaint letter we performed an investigation with the aim of checking the truthfulness of the elements, considering they occurred because of: 1. The receptionist at the check – in did not speak English fluently. This fact made a negative influence in this process. 2. The lack of cleaning and deficient state of the toilet seat, which had no soil dirt or solid wastes as you said, but evidently damaged we shall explain that the room service employee who was responsible for the task was asked to leave the hotel as soon as knew what happened. 3. We may add that this room has cold and hot water, air conditioning system, cable TV, telephone service and other standard requirements. After conducting the investigation we concluded with the following: As part of the exceptional situation faced by the hotel staff due to the meteorological event, our personnel worked with no payment in return and without interruptions, from September 9 to 16. So, it is false and malicious the opinion related to what was happening at the hotel. We would like to clarify what happened; therefore we invite you to offer the evidence or elements needed. We have always made our best to protect guest lives and we repeat our commitment to revert the deficiencies and problems pointed out. We kindly ask you to provide feedback to reach higher service levels which allow us offer the tourist who visits an unforgettable experience in our facility. we expect you be pleased witht our reply regards the manager Carlos M. Cabanes Rivero
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Photo provided by managementHotel Tulipan
klimatyzacja i pleśń
Hello What's the distance to Old Havana district? Can you walk it? Thanks Cheers Tony Holmes
How can I contact them please?
The phone #
The Phone #, Please
0 votes
Estimado señor agradecer su comentario , entiendo que nos visitara proximamente y lo esperaremos con gusto en su próxima visita a nuestro Hotel, estaré gustoso de recibirlo personalmente y asegurarle una grata estancia, decirle además que a pesar de llevar menos de 6 meses en el Hotel , hemos respondido a todos los comentarios de clientes desde el 2011 hasta la fecha exponiendo todas las acciones de mejora que se han realizado en lo estructural y en el servicio. sabemos que nos queda un largo camino a la excelencia pero nos esforzamos al maximo por cumplir las expectativas de nuestros clientes . Saludos Cordiales y respetuosos Lic. Carlos M. Cabanes Rivero Director General Hotel Tulipan.
0 votes
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"I would suggest that travellers avoid this hotel."
"Lobby Wifi"
"Check that your tour company is not planning to use it either. Reception was full of dismayed tourists from all over the world."
"Book early and book elsewhere"
"No, tip to share."
$29 - $74 (Based on Average Rates for a Standard Room)
CaribbeanCubaCiudad de la Habana ProvinceHavana
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