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Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

#9 of 76 Hotels in Havana
Certificate of Excellence
Calle de los Oficios No. 152 esquina a Mercaderes, Havana, Cuba
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Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
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383 Reviews from our TripAdvisor Community

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Showing 213: English reviews
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed staying in this hotel. It is a clean, well maintained establishment, with polite and helpful staff, and great location. We were very happy with our choice and it is located directly in the old Havana. Ask for the rooms facing the main squire and on the first floor. Note: in Cuba there is NO FREE WI-FI anywhere. One... More 

Helpful?
Thank Elena186338
London, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The Hotel is very well located, has good rooms, it's clean but honestly doesn't worth the money you pay for it. Above all I got very disappointed by the reception staff attitude. They were never kind neither helpful.

Helpful?
Thank JPhotographer
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review
Google Translation

Estimado cliente: Le agradecemos sus comentarios hacia el Hotel y valoraremos las opiniones con nuestros trabajadores. Tanto nuestra Recepcion como... More 

Santiago, Chile
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 15, 2016

Nice Hotel close to all atractions in Old La Havana, good infrastructure. If you want to be connected to emails and internet, forget it, bad connexion quality (only on dining room through paid cards), not possible to connect to any device. Breakfast is very good, also restaurant, but very slow service for dinner and lunch. Rooms close to the hall... More 

Helpful?
Thank cristi_nm2014
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review

Dear Customer: We appreciate your words towards our hotel and to the quality of our gastronomy. I wish you a speedy return to Hotel San Felipe. Atentamante, Masc. Maria de los Angeles Hernandez Manager Accommodation Hotel San Felipe More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 1, 2016

The location to the hotel is great as it is in Old Havana and a central point to get to places. You can walk around easily from here and the setting is really beautiful. However, we were really disappointed with the level of service and the hotel standards for the amount paid and also rating given to this hotel. After... More 

Helpful?
Thank Krina S
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review

Dear Customer: We appreciate your time and comments to the Hotel and its staff. We will consider these comments to improve increasingly our standards of quality and service. We regret that has not been able to talk with the Director of the Hotel, as she is always willing to travel and talk to our customers who are the priority of... More 

Atlanta, GA
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed May 27, 2016 via mobile

This hotel has a nice location on the Plaza San Francisco and it looks nice outside. However, the rooms are very basic. The sheets are thin, the curtains are thin and worn, and the water in the shower goes rapidly from hot to cold and then back to hot again. We did enjoy the breakfast downstairs in the breakfast room.... More 

Helpful?
1 Thank QueenM
San Francisco, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 22, 2016

I've looked through some of the 1 and 2 star reviews to see what some major complaints are. Some complaints are valid - is there a sewer smell? Sometimes. Is it musty? Yes, well Cuba is sub-tropical. Are the rooms noisy? They can be, especially the first floor rooms. Is the decor dated? Yes, though unless one is paying Four... More 

Helpful?
Thank Ava A
London, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 16, 2016

Absolutely perfect location and the hotel was lovely. The only disappointment was that our room smelt a little musty (as did our towels slightly) and we didn't use our wardrobe as it smelt of dirty washing. We were only there for two nights, so it wasn't a huge issue. The staff were lovely and the breakfast was absolutely fine (although... More 

Helpful?
Thank Burrsie11
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review
Google Translation

Estimada Clienta: Le agradecemos mucho su tiempo y sus palabras hacia el Hotel. EL HOtel esta frente a la Bahia... More 

Toronto, Canada
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 16, 2016

We enjoyed a delicious tasty lunch in the quiet restored lobby of this hotel. The best Mojitos of our travels in Cuba. Service was attentive, if somewhat slow. But this is Cuba folks, relax and enjoy!

Helpful?
Thank AlecToronto
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review
Google Translation

Estimado Cliente: Le agradecemos mucho su tiempo y sus comentarios hacia la gastonomia del Hotel. La cocina del Restaurante Conde... More 

Birmingham, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 16, 2016

Hotel is nice, we had a suite, but when you look closer it is in need of a re-furb, cracked tiles, looking tired in places, chips in the floor etc. Service for breakfast not up to much, slow, not many happy people while we were there, 30mins for a cup for a coffee!!!! Food only OK, bread so hard, untrue.... More 

Helpful?
Thank Karen W
Miramar, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 8, 2016

If you're looking for first class accommodations in Old Habana, look no further than the Hotel Palacio del Marques de San Felipe. This gem, walking distance to the Malecon and all the sites of Old Habana, was one of the highlights of my recent trip to Cuba. We stayed in Suite #101, overlooking the plaza, with a side view of... More 

Helpful?
Thank Barb B
Mariangeles H, Director de Recepción at Hotel Palacio del Marques de San Felipe y Santiago de Bejucal, responded to this review
Google Translation

Estimado cliente: Le agradecemos el tiempo dedicado a escribir su comentario y opinión sobre el Hotel pues nos permite mejorar... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

Address: Calle de los Oficios No. 152 esquina a Mercaderes, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $94 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Palacio del Marques de San Felipe y Santiago de Bejucal 5*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#6 Romantic Hotel in Havana
#9 Luxury Hotel in Havana
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