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Four Points by Sheraton Havana

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Four Points by Sheraton Havana
Four Points by Sheraton Havana
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64 Reviews from our TripAdvisor Community

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Showing 30: English reviews
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Dobbs Ferry, NY
Reviewed 3 days ago NEWvia mobile

This is a soulless prefab monstrosity far from The center of town. We were on a tour and we stayed here the last night to be closer to the airport. Not very clean. The staff was unfriendly and unhelpful. Please do. It stay here if you want to experience Havana it is like s typical American airport hotel. Yuck

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Helpful?
Thank kidfree
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Kidfree, we have received and read your comments regarding your recent stay and I want to apologize for the poor experience with us. Cleaning as well as quality customer service are basics and what our guests expect from us and unfortunately we did not meet your expectations this time. I apologize one more time for the inconveniences encountered throughout...

Holiday, Florida
Reviewed 3 days ago NEWvia mobile

Fountains were empty. Marble tile was broken in foyer. Whole place needs a paint job! Bus broke down one of our days so taxi is not cheap. Room looked like the picture online. The mold and mildew was every where in bathroom. The GM offered us a dinner on The house one night. For the $360 we paid in advance...

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Helpful?
Thank Julianamar
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Julianamar, thank you for sharing your comments with us. Unfortunately your stay was below your expectations and I want to apologize for the inconveniences with the shuttle service as well as cleaning issues in your room. We have been working very hard in several projects since Four Points took over this hotel in July 2016 (training, refurbishment, etc) and...

Mi.
Reviewed 4 days ago NEW

My first time in Cuba, so I was not really sure what to expect. The grounds, lobby, and pool area were very nice. The room was clean and included everything you needed. Our room overlooked the pool and a park across the street. You could also see some horses that were tied up along the road. I saw only one...

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Helpful?
Thank gator33
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Gator33, we have received your feedback regarding your recent stay with us and we are glad to know you had a nice stay with us. Once again thank you for sharing your comments with us as well as with other travellers. Best regards Javier Giles - Director of Rooms.

Reviewed 1 week ago NEW

Nice property, with good service and nice looking gardens. Friendly staff. Excellent wifi conection. Excellent beds to rest. Close to Embassies and to the downtown (short driving distance). Offers facilitiies such as tours and exchange house.

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Helpful?
Thank Kathya C
Foster City, California (San Francisco Area)
Reviewed 2 weeks ago

This is a huge hotel on the edge of Havana, next to a beautiful cathedral and surrounded by pasture land with horses. It had a beautiful garden and swimming pool area and nice large breakfast area with outdoor seating. We either took a taxi or stayed with our tour group to get anywhere from this location. This is Cuba and...

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Helpful?
Thank hpisles
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Hpisles, thank your very much for sharing your comments with us regarding your recent stay at our hotel, this is really helpful for us. We are working very hard in order to improve the hotel conditions (water pressure, toilet flushing, other maintenance issues) as well as training and procedures with our Front Desk staff and also other areas of...

A TripAdvisor Member
Level Contributor
5 reviews
5 hotel reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

My friends & i just got back from Havana, where we stayed at the Sheraton using points (at the equivalent of $375US/nite). The mere idea that anyone would spend that much money per night for this hotel is laughable. Problems: room smelled like cat piss, which never went away; hairs found in shower upon arrival; vomit or some other substance...

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Helpful?
Thank A TripAdvisor Member
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear member of Trip Advisor, We have received and read carefully your detailed comments regarding your stay at our hotel and first of all I would like to deeply apologize for all the inconveniences encountered throughout your stay. We have been working very hard since Starwood took over this hotel back in July 2016 and we know we still have...

Carlinville, Illinois
Reviewed 2 weeks ago via mobile

We stayed at Four Points because the other hotels recommended had incredibly expensive rates. It's a bit of a drive from the city center but if that's not a problem, this is a very good option. The hotel was clean, our room was spacious, wifi was reliable, staff was courteous and the breakfast buffet was wonderful.

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1Thank ksbehme
Syracuse
Reviewed February 11, 2017 via mobile

I have been to Havana more than a few times, so the "Hey, it's Cuba!" charm of things has warn off of me. This is especially true when paying top dollar for a hotel that bears an American chains name. The pros: best bed in all of Cuba - been all over the island and nothing compares; the only place...

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Helpful?
4Thank Jstinziano
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Jstinziano, thank you for sharing your feedback with us. We have read your comments and we would like to apologize for the inconveniences pointed out in your post, they are clearly below the standards and the service we strive to provide to our guests every day. We have been working very hard since Four Points took over this hotel...

Phoenix, Arizona
Reviewed February 10, 2017

Sheraton just took over this hotel and about the only thing they've been able to consistently get up to Sheraton's international standards is the bed linens - which we greatly appreciated. The rooms are HUGE, but neither balcony door locked. The bath had been recently updated with new tile. There was a shower head over the tub and a separate...

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Helpful?
3Thank Luv2TravelFarNWide
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Luv2TravelFarNWide, we have received and read your feedback regarding your recent stay at our hotel and I would like to apologize for the problems encountered throughout your stay which did not meet your expectations. Yes as you noticed, our linen is brand new as well as our beds and also the bathroom amenities have been upgraded to Four Points'...

Phoenix, Arizona
Reviewed February 9, 2017

Four Points by American standards is a Comfort Inn in the USA, rated as a 4 star is not accurate, overpriced and very slow service. It is clean and has a nice atmosphere but it located away from the central activities in downtown Havana, Most important it has only one iron for the entire hotel to use. I will not...

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Helpful?
2Thank andysamarripas
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear andysamarripas, We have received and read carefully your comments regarding your recent stay at our hotel and first of all I would like to deeply apologize for the inconveniences encountered throughout your stay. We strive to provide the best possible experiences for our guests but unfortunately this time we have fallen short and did not meet your expectations, service...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Boasting elegant architecture and a unique merger of colonial charm and contemporary style, Four Points by Sheraton Havana welcomes you to enjoy a truly unforgettable experience. Located in the upscale Miramar district, our Havana hotel offers a quiet, tucked away destination just a short ride from Old Havana and the Havana International Airport. Whatever your reason for visiting Cuba's enchanting, seductive and energetic capital, our hotel offers a place where one can feel relaxed and secluded, yet close to all that Havana has to offer. ... more   less 

Additional Information about Four Points by Sheraton Havana

Address: Avenida 5ta A 76 - 80, | Miramar District, Havana 00000, Cuba (Formerly Quinta Avenida Habana)
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $159 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Points by Sheraton Havana 5*
Number of rooms: 186
Also Known As:
Quinta Avenida Habana Hotel Havana
Hotel Style:
#6 Business Hotel in Havana
#22 Luxury Hotel in Havana
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Havana staff and other travelers.
23 questions
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Questions? Get answers from Four Points by Sheraton Havana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor so the balcony doors that don't lock won't be a problem”
 of 5 bubbles Luv2TravelFarNWide, Feb 10, 2017 | Read review
“Rooms on the north side face the ocean, and are shaded from the hot sun.”
 of 5 bubbles TopChef7, Jan 27, 2017 | Read review
“Until Sheraton completes its renovation of this hotel it's a roll of the dice as to whether you'll get a decent room.”
 of 5 bubbles Cubatraveler46, Jan 16, 2017 | Read review
“Rooms up high (6 floor hotel) and facing the ocean should be requested”
  • View from my room
 of 5 bubbles HLPriester, Jan 13, 2017 | Read review
“Rooms on the west side and higher floor have view of the ocean in the distance. Otherwise it is all the same.”
 of 5 bubbles 512franco, Dec 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question