It is a government hotel and the employees were too comfortable and thought they could do what they want. They would overcharge and pocket the money. They treated some people like royalty and me like I didn't even belong there. After a very loud night of music and drinking downstairs I finally went down at 530 am and asked for quiet. I did not sleep at all that night. It was the worse I have ever been treated. I tried to explain to them that customers gave them employment.
Location of hotel is amazing but facilities are super poor. From not having towels in the rooms to bad matters being probably 50 years old and windows size of shoe box . Breakfast that was included with room rate was very basic and lots of flies were around resulting with very bad stomach issues
We booked it with Logitravel on a package travel. It's the worst place I've ever stayed.No hot water, a day we even have no water to have a shower after a hot day in the city.Dark small rooms.Horrible breakfast.The last day a taxi driver tells us it was the worst hotel in la Habana.If you have another choice don't stay here.
This hotel is on the one of the best streets (Paseo del Prado). The hotel may not be great but location is the most important issue. There is a very good restuarant right beside the hotel. From the hotel you can walk to some of the most important historic sights in Havana
- Elevator doesn't work, but you will not know that until you check in. We were on the 5th floor, so we took our 50 lbs bag on the stairs, to a 5th floor. - AC did not work, therefore we switch room - Last 2 days not hot water - Smelled smoke while sleeping Other than that, good location and good staff (they do what they can).
The hotel has a very good location. You can basically just walk to old Havana, capitoliun and other main city attractions. The hotel itself is nothing spectacular. The room was okeish. Quite old with no window. The water was never very hot. If we were lucky it was warm. Breakfast was acceptable. But in the end we always preferred to have it somewhere in the city. Reception and service in general was quite good. The first day we did not get any big towel because there was some issue (?). Kinda not acceptable for a hotel. But in general it was ok. We booked here mainly for the location.
Hotel room was extremely dirty, starting from bed sheets full of hair and stains, then dirty towels, wich they seemed like they haven’t been replaced at all, complete bathroom was extremely dirty. Had to take shower in my flip flops, to not to get some disease from dirtiness in the shower. Sink was dirty as well, like it was not cleaned at all before us. Room is super small, just two single beds can fit and barely two big suitcases. Toalet paper consider to be luxury. They don’t have iron to borrow. Breakfastas itself was really poor as well but the coffee served with breakfast was super tasty. Hotel staff was super nice, warm welcoming and helpful. They helped us with organizing taxi with lower price then usual for our trip to Varedero. Hotel has the best location, on the main street, so you can feel real Havana vibe just in front of the hotel, without taking long car rides just to reach city center. There was no wi fi router in hotel, but we already knew that before coming. Lift was broken, so we had to bring our suitcases using stairs, all the way to 4th floor, door man helped us.…
the staff here was wonderful friendly and very helpful, the maids did not even take the tip left for them for the first three days of my stay, but always left the room in fine and wonderful condition. My room on the third floor with a balcony on the Prado was wonderful to return to cool and welcoming if certainly not a fancy place but I did not come to Havana to lay about in my room.. there was always lots of hot water and the breakfasts were good.
Be aware of the difference between convertible pesos and 'non' convertible pesos. I was slipped twenty non convertible pesos at the airport. They are worth practically nothing. Twenty convertible pesos are worth $25.00 Canadian dollars. I found out when I tried to pay a taxi driver. I complained to the supervisor at the exchange location. Become familiar online the difference in images.Hotel Sercotel on the Prado is two star so don't expect more. Friendly staff,a/c, no hot water. Excellent location. Safe.
Well, before going to Cuba just check the hotel prices and you will clearly understand that stay in hotel in Cuba is extremely expensive option comparing to any part of the world. So where it is budget hotel cost 50 add double in Cuba. This is the case of Sercotel Caribbean. In general, it is average budget hotel in a very good location. In a few walking minutes is all main sightseeings of Old City Havana including National Museum with "Granma" yacht, Capitoliy, main square, ect. Talking about our room, it was average room with aged furniture, quite nice "budget style" bathroom. Yes, we had issues with water during the day, however it wasn't critical and it was possible to take warm shower. Also clean. Interesting to notice that the room had new flat TV with different options of channels in English, Spanish, German, Russian. One thing in particular which was annoying for me was windows in typical cuban style means without glass. Breakfast is variety-limited but has every basics you need - eggs in different style, bread with jams n butter, veggies, some sweets and ect. The size of restaurant is too small for amount of guests so try to catch seats waking up earlier. It's budget hotel so don't expect "gold" everywhere. But it's quite good for it's level and not a "hole" as you may find all-round Cuba. …