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Villa Los Pinos

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Guests1 room, 2 adults, 0 children
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Enjoy Cuba Travel Group
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Traveler (60)
Room & Suite (17)
Pool & Beach (6)

About

#129 of 209 hotels in Cuba
Location
Cleanliness
Service
Value
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HOTEL CLASS
Property amenities
Wifi
Internet
Pool
Bar / lounge
Restaurant
Beach
Room features
Air conditioning
Kitchenette
Minibar
Refrigerator
36Reviews
3Q+A
2Room tips
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  • English
Havana itself is a wonderful place to visit. The local people are polite and very helpful, but travel with someone that speaks Spanish. And you must ride in one the 50's car they are fabulous, and the owners cannot wait to show them off.
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I would not even call this place a hotel. The bed is like a board. The service is terrible. The food in the restaurant is a joke. The shower facility is terrible. Please. Everything about this place is out of character for the beauty of Cuba.
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Just a dump, roaches, biting ants, thieves and extortion rampant. The houses are falling apart and rotting. They smell revolting. Expect to go without water every other day, never hot water, power outages, roof leaks badly. The cleaning lady was ok but anything not locked up 24-7 will be stolen... Money, clothes, luggage. Random strangers walk right into the house trying to bum money. Security extorts $$. Definitely a feeling that the staff is conspiring to steal or manipulate you. Stay away, Vancity
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Travelled here with 8 pals. We had house 22 and 3. From the outside they looked pretty good. We were there for a rustic adventure and had low expectations. We wanted some place we could party and make some noise with bothering other guests. The houses are sparsely furnished and the kitchens have very limited equipment. Don't expect to be able to cook a lot here. Luckily we had a local friend to help supply us. There is a distinct bad odour in the homes. I think it is because they only wet mop the floors with a dirty rag and don't use cleaner. Water is trucked in and runs out constantly. They are not fast about filling it either. Hot water is unlikely. House 3 had none at all. During our stay, we had heavy rains which caused both house to floor. We understood that's not the hotels fault, however, when we asked to be moved they didn't want to do anything. When the roof is leaking so bad it soaks your beds and waterfalls down the stairs, it's not too much to ask to move. They had no interest in moving us, until we staged an 8 man sit in. We finally got some results. Not sure why we had to do that at all. We killed a number of roaches as well. The security guards try to extort you at every opportunity. They ask for money all the time. You need to tell them to go away. Hotel manager doesn't care. There are a number of people that will come to your door and ask for money or try to sell you stuff. A number of them are pimps. Please do NOT take kids here. If you do stay here, don't expect anything at all. You would be further ahead to sleep in a tent. The only positive was Marisol the house keeper. She was the one that took charge and helped get us a new house. Kudos to her for her service ".
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+1
Stayed in House #1 by the side road Via de la Mar, house is literally on the beach. From July 2012 -- Water is potted meaning that it is filled into a tank by a truck, no direct pipes. Our house ran out of water, had to call the main office 5 times begging them to bring a truck with water, we were about to just bribe them - (Just got out of the beach water, needed to wash the salt water off) - eventually it was filled up - i ensured they topped up the water daily after this (no complaints after). There was hot water (on the second floor in a little room by the stairs there is a switch for the water heater - ensure it's ON. Phone in the house did not work - had to use my cell phone (all calls to the main office and local were billed at 45c, should the house phone worked it would've been a lesser expense) A/C were not the best - The AC in the Living Room was really good it kept the bottom level nice and cold, the rooms upstairs (w/ Balcony worked fine!) the room with no balcony had issues it would condense the humidity and leak into the room or flood the AC causing it not work. The staff fixed this however it repeated to break down. Room w/ Balcony looking at ocean 1 King Size Bed 1 TV Room w/ no Balcony 2 Twin Size Beds 1TV Living room had a couch, and 2 chairs 1TV Dining room was by the living room pretty nice Kitchen was decent, beautiful LG refrigerator. Working gas stove (again make sure the pump is on outside), ensure when you sleep at night or outside the doors in the Kitchen, Living Room, and Front door are locked. There is a safe in each room you must pay for these believe it was $2 per day per safe + key deposit. The safe was pretty big kept my valuables i.e ipad, passports, excess $$$, keys. Cleaning staff came every other day, she was really nice - kept the place nice and clean and I had nothing missing - gave her nice tip when we left. TV was decent had CNN, Cartoon Network, a Movie Channel, in all there were 15 channels. Wish they had TruTv. The Main Office is about a 1 minute walk, staff is helpful, there are 2 computers w/ web access $6 CUC per hour (via scratch off card sold at front desk) web was decent good for Facebook/Gmail (recommend using the mobile version) Nearby there was a restaurant prices were decent, breakfast was good - service is kind of dodgy, if you walk up more on the ave, you will find the Tropicoco and a restaurant in front food there was better - near the Tropicoco (5min walk from houses) there is an ETECSA Express store to buy refill cards/payphone cards, and a CADECA (rates were slightly higher then inland) The Beach is really nice, no complaints there, it can get dirty or awkward since locals do visit the beach but its nothing horrible, you can rent a pair of beach chairs and a mini cabana (made with palm trees) for under $6cuc w/ waiter service to order order , snacks and food - Transportation is available to Havana - they have tourist buses which run on the strip believe it was $5cuc for an all day pass / unlimited rides however these end pretty early. Taxi to Havana is $12CUC - You can take a Taxi up the hill $3 and take a collective taxi to Havana for $2, and save half, assuming you want to be an explorer. Don't walk up the hill it's really long, There is a shop behind the main office that sells soda, beer, rum, water a 5L Jug of water is $2-3CUC, they sell coca cola $1cuc, Heineken/Corona forgot price, of course the local soda's and beers - you can also buy pasta to make on your own. Overall had no major complaints while I was here, there were some minor things that bugged me but I didn't let it ruin my stay.
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PRICE RANGE
$76 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
villa los pinos hotel havana, hotel los pinos
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
68
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