Hotel was lovely and staff were very kind and attentive. Especially Zulen, Dorlen, Dairon, Javier and Ani. I would recommend for anyone who wants a personal experience. Always helpful with any information we wanted and also asked after anybody who was poorly . Always smiling.
We had a fantastic experience at this Hotel from the staff to the Restaurant to the Bar all were very good. Rooms were very clean and while not large were very comfortable. From the first day the staff were very helpful and super friendly and they really treated us like our family of long lost friends. Thank you Walter the Director and his staff Frank, Odalys,Jose, Carlos, Amanda,Nastia,dayron,Xavier and Maryuris. I would love to come back there.
The hotel was amazing. The lobby and the rooms were extremely clean and very comfortable. The bathrooms were fabulous and the shower at Hotel Victoria was excellent! There was lots of hot water. The breakfast was delightful and the staff was friendly and attentive. Thank you to Zulen for helping me with my Spanish! You were so patient and kind. Thank you to Javier, who arranged a Salsa lesson for me and was constantly asking if all our needs were being met. Darlene was an outstanding staff manager and kept everyone happy - employees and guests alike and it truly felt like a happy family. A heartfelt thank you and hug to my dance instructor and language instructor - Sunian - who made me laugh and gave me the encouragement and the courage to do a few Salsa steps and to speak Spanish without judgement. You are an amazing woman.…
Spent some time here March 2020. Really nice staff. Looked after by Avianna Armas who could not be faulted. Other staff were great too... Frank, Javier, Edwuardo, Charles(Jose) Would recommend this hotel. Try the cocktail making with Charley.
To be honest we chose this hotel based on the reviews on TA. I think we both found the hotel alright, room was small, bed was comfy (yes two singles together), bathroom clean but cistern was really noisy and all a bit cramped. The pool area is ground floor - not roof - it was far too windy for us to spend any time there. Breakfast was Ok, consequence o being in Havana I suppose, but we didn’t eat dinner or really spend any time in the lobby bar, nor did anyone else it seems. Staff were really nice. The pool at the nearby Capris is on the roof, yet nowhere near as windy, buzzy bar too - I think we wished we stayed there really.
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