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Hotel MarAzul

Traveler (794)
360
Panoramas (8)
Room & Suite (160)

About

Location
Cleanliness
Service
Value
Tropicoco Hotel is an Adults-only (18+) all inclusive resort located on East Havana Beaches, only 25 minutes away from the international airport ( HAV). Facing the spectacular beaches of Playa del Este, the resort offers a privileged location just 20 minutes away from “Old Havana”, inviting guests to discover this international cultural heritage. Enjoy the stunning white sandy beaches and crystal clear waters of the Caribbean and delight yourself with one of the world famous Cuban Mojito. Tropicoco Hotel offers different room categories with unparalleled views as well as a wide selection of guest services, making it the ideal choice for a relaxed vacation of beach & culture.
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Property amenities
Restaurant
Pool
Bar/Lounge
Airport transportation
Multilingual Staff
Outdoor pool
Public Wifi
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL STYLE
Ocean View
HOTEL CLASS

Location

Full view
712Reviews
991Photos
61Q+A
100Room tips
Traveler rating
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Popular mentions
I am very unhappy with the way management dealt with my complaints. The most distasteful one was when the housekeeper stole my money from my bag. I had checked my money the prior night and it was ok before going to lunch. On my return, the bed was made and I checked my money as
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+1
Last time I was here was in Sept 2016 (you can find my review somewhere here in the collection). At that time, there were big changes coming! A company from Spain was going to take over the administration and partner with the Cuban government to renovate and make this place a
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+1
Worst Hotel in Cuba, Im an easy going Canadian traveler and love Cuba. I booked this hotel to be close to Havana as id be spending most of my time there. What a mistake. The front counter staff were very unpleasant and un helpful. Room problems, animals begging in only eating
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Huge holes in the ceiling near reception. Lots of noise from across the road due to beach parties and drunken arguments. Rooms were very dated and in a state of disrepair. Buffet was pleasant. The hotel in general looks as if it needs a major refurbishment.
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Response from adrianmpg1988, Director de Relaciones Públicas at Hotel MarAzul
Responded 3 weeks ago
Dear Customer : As you well said the hotel needs major renovations, in which we are already immersed in these moments are making major reforms if closing the establishment. The beach hotels have their features, drinks included, animation which we can not or is not in our wishes to eliminate, Thank you dear friend of MarAzul for your comments It will be a pleasure to receive it once again once the reforms are completed. Best regards
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Sorry but this Hotel is very run down, my husband & I took the back stairs as the lift was taking forever, at the bottom of the stairs we looked through to the supposed garden area & there was rubbish everywhere, the tiles on the steps that led up to the bar area were all broken
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Response from adrianmpg1988, Director de Relaciones Públicas at Hotel MarAzul
Responded 3 weeks ago
Dear Customer . As you could see there are constructive works in the hotel that will allow you to renovate a hotel with more than 40 years of creation if you have to close and deprive customers who love combining the warmth and blue of our beaches with the closeness to the city of our services, it requires a lot of dedication to achieve our desires and it is also required to listen to our clients Thanks for your comments we will be more attentive even so that situations like these do not repeat themselves best regards .
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
letti
Professional photo exclusively commissioned by TripAdvisorHotel MarAzul
The Standard Room at the Hotel Tropicoco
bagno
Notre chambre
Vue de la chambre 435
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12345632
Dear Jay please you can contact to our gest services Dania Reyes rrpp@htropicoco.tur.cu Best Regards
0 votes
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Is there a hairdryer and towell for the beach in the rooms? And how is the pool?
They did have a hair dryer. We took towels for the room. The pool was OK. I did like the beach
0 votes
Need transportation from Havana airport to Tropicoco hotel. What is the best way?
I flew into Varadero and took a bus to the Havana area but why not contact the hotel and ask them?
1 vote
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Wifi is available and quite good. You have to buy a card from the desk for 2 CUC. The card last for one hour and as long as you remember to log out, it can be used multiple times. I found this preferable to free bad wifi. The Cubans buy cards and hang out outside to use the wifi. As do guests from other hotels.
2 votes
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How big is safe in the room? Is it big enough for IPad?
It's a fair size safe but I think fitting an iPad in there might be a tight squeeze depending on the size of your iPad of course. Still a bigger safe then other hotels I've been to.
1 vote
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12345613
"If you get a chance go to Chicken Little in the neighboring town and get the fried chicken."
"Don’t bother to pay extra for an ocean view, most rooms face the ocean and the view of the ocean isn’t great."
"ask for ocean view..loved to hear the ocean roar"
"go higher than 4th floor."
"Ask for upper floor, tip everyone at least $1CUC, ask for the busride"
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12345620
PRICE RANGE
$52 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tropicoco hotel havanahotel tropicocotropicoco havana
FORMERLY KNOWN AS
Tropicoco Hotel
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
188
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