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Cubanacan Marazul

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Ave Sur y Las Terrazas Santa Maria del Mar, Havana 32100 Cuba
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About

#166 of 324 hotels in Havana
Location
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Value
MARAZUL Hotel all inclusive resort located on East Havana Beaches, only 25 minutes away from the international airport ( HAV). Facing the spectacular beaches of Playa del Este, the resort offers a privileged location just 20 minutes away from “Old Havana”, inviting guests to discover this international cultural heritage. Enjoy the stunning white sandy beaches and crystal clear waters of the Caribbean and delight yourself with one of the world famous Cuban Mojito. MARAZUL Hotel offers different room categories with unparalleled views as well as a wide selection of guest services, making it the ideal choice for a relaxed vacation of beach & culture.
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Property amenities
Secured parking
Public wifi
Pool
Sauna
Bar / lounge
Beach
Game room
Airport transportation
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Complimentary welcome drink
Snack bar
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Table tennis
Car hire
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Infirmary
24-hour front desk
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Room features
Air conditioning
Housekeeping
Safe
VIP room facilities
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, French, Spanish
752Reviews67Q+A100Room tips
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Mbc wrote a review Jan 5
2 contributions
This hotel is not a hotel is MOTEL , I booked a vocation package for resorts was no resort at all NEVER NEVER NEVER go to this hotel , this is not for hotel for family Shame on manager’s form me was a MOTEL , the service was 0 👎👎👎👎, this hotel ( form me is motel) show 3 stars is not true 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 I had to pay extra $$$ to change for the better hotel in the middle of my vocation I don’t recommend this hotel(motel) is wasted $$$$ to this MARAZUL HITEL CLOSER TO HAVANA👎👎👎👎👎👎👎👎
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Date of stay: December 2020Trip type: Traveled with family
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Ian S wrote a review Mar 2020
1 contribution
We went here at the beginning of March 2020. WOW ! Still baffles me why Sunwing would have this place on their site. Im guessing they haven't had the experience of staying here. So after a 10 1/2 hour delay and a 2 hour bus ride we were greeted by a empty counter,banged on the desk asking if anybody was here. A few minuetes later she appears. Get our room card ,had to force the door open cause it was rubbing on the concrete . I seen a 2ft path between the beds and the wall , looked like an old army camp, curtains were a few panels short so you could'nt close them,little red ants swarming the bathroom floor which was a step up (tripping hazzard) Went back down to change rooms but go figure none available so back up we go,elevator is filthy . Lay down on top of the bed (with clothes on) it was damm near breakfast time by then so we go down , just had toast cause the fly's were munching on the fruit and scrambled eggs. Asked for a bottle of water they told me I had to buy it at the store, Went to the beach which was nice and waited for our Sunwing rep to show up (Serge) He tried to show other rooms but they were all the same .Bartender and breakfast greeter were good but front desk and management not so good for customer relations. I had to give this place 1 star because you don't have the option for 0. Thanks to our rep 15 min.later we were moved to another Resort.
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Date of stay: March 2020
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Trina M wrote a review Mar 2020
Winnipeg, Canada3 contributions3 helpful votes
We were there February 15, 2020. We booked all inclusive with Sunwing. All the amenities were inaccurate, where do I begin....lol Our room was very clean, I will say that, as will our cockroach who welcomed us on our first night! Lol Given the climate, that is somewhat acceptable, and they did take care of that when we mentioned we stepped on our welcoming committee. There were no a la carte....I believe the description listed these restaurants as American and International. I loved the “dress code in effect” for this experience. We were looking forward to a few dress up evenings, only to find they were non existent, don’t bring any dress code clothes lol ... There’s only one restaurant, with literally, not kidding here, the same food every day! We have been to Cuba several times, and you don’t go for the food...it’s the beaches and the sunshine, but a little variety would be appreciated. I stress, the same food everyday day at the only buffet restaurant on the premises. To our surprise, located within walking distance, a few amazing cozy, welcoming small local restaurants. Amazing food, and such friendly, warm staff. Unfortunately going off our all inclusive hotel to source our variety. Lobby was dirty, smoke butts not cleaned up, empty beverage glasses left for days sitting in the same spot! There is a “snack bar” located at the pool area, which the website seems to include this as being 2 restaurants lol So if your craving grilled ham and cheese or a burger, this is the spot! lol. You’ll be served by very animated, friendly bartenders and cooks in this area, which makes your poolside afternoon quite enjoyable. We usually opted to hang out here later in the day. You’ll enjoy it! But be quick to get one of the 10 lounge chairs around the pool pretty early if your not heading to the beach. Oh and the entertainment! Wow! Spectacular!! I am being sarcastic! It was non existent. Lol. Although everyday it was posted what the entertainment was for that evening, we started placing bets if the show would go on! Lol. As for the pool activities, such as volleyball, or dance lessons, needless to say....that too was a disappointment. You look forward to these activities when you go to an all inclusive, it’s part of the experience. There is only one bar (the other bar is a coffee bar. Delicious though!) it is 24 hours, so that’s a bonus because you’ll need to stay somewhat intoxicated to convince yourself this is an amazing hotel lol ...well the beach really is! Just stay to the left side, don’t go beyond the second grouping of loungers, they are apparently VIP? Costs you to be in that area, that’s maybe 4 feet from the non VIP. Which in my opinion was fabulous! So don’t pay the extra for the VIP “experience” at this location. Bring beach towels, because you’ll be charged 25 CUC which will be returned when you return your towel. They apparently run out. of money, specifically ones, which you like to have for tipping. Be prepared when you want to exchange money at the front desk. Only one elevator worked, which is so funny that while reading reviews before we went that were a year ago, mentioned only one elevator! Water was luke warm at best, but after a day in the sun is somewhat refreshing! We didn’t experience bed bugs as we read about.,,.happy about that. Front desk staff we found rude, but that’s our opinion.... They are your first impression, set the tone for your stay and should be brand ambassadors for vacationers! What a letdown. Zero enthusiasm except for whatever was going on on their phones, made you feel like your an inconvenience, making you wait to exchange money while they chatted on their phones or with each other.... “I know you see me!” If you feel you want to change your room? Ya come back tomorrow around 9 and we will do that for you! Which was repeated twice to us, and more than that to several other couples for a few days lol. So that’s not happening lol No issues with internet if your in need of sending an SOS... Beach bar is to your left along the path from the front of the hotel to the beach. They sell water there, oh and none at the hotel. If you bring your “beverage” cups they will fill it for you, but you can’t buy any in the hotel and there is nothing supplied for you in your mini fridges, well unless you paid for the “VIP” experience, which I’m pretty sure along with premium stocked mini fridge you get water. Which is odd, as other places we stayed always provided bottle water daily in our rooms, no extra upgrade for that. Other than front desk, staff was pretty phenomenal, beach was exquisite, as was the fresh fruit in a pineapple or made on the spot rum and coconut. Overall a getaway is what you make of it and who you are with.. thank goodness we were family, remained somewhat intoxicated, soaked up the sunshine, shared laughs with the guys at the pool side bar, and made the most of our Cuban vacation! Was it spectacular? We made it spectacular and agreed to overlook the unkept, inaccurate depiction of what we thought our experience would be, what we read it would be lol Like you are doing now, we too read reviews and laughed and said “wow” it can’t be that bad! Or that’s one persons take (ok maybe about 22 people lol) but it is all TRUE! And then some! Lol. If you get this vacation for under $400.00 it’s a consideration for sure. Unfortunately it is not a 3 star or 2.5 or whatever rating a site has it listed as. It is pretty much maybe a half star....maybe lol It’s a 5 star if you make the most of it and just soak up sunshine, see Havana. have a few cigars, few beverages and enjoy the moment and who your with! For me....I would not stay there again ...and I love my family lol Enjoy your sunshine getaway wherever it may be!
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Date of stay: February 2020Trip type: Traveled with family
3 Helpful votes
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brigitohari wrote a review Feb 2020
Ottawa, Canada4 contributions8 helpful votes
Was here for a week. I don’t have anything to complain about or be upset about. There was food, drinks, hot to medium hot water, ocean with a beautiful beach and a refreshing pool. This is not your typical resort. This is a hotel with free food close to the beach. Adults only. Not wheel chair friendly. There are elevators. One worked the whole time i was there, sure I prayed everytime I used it. If for some reason it doesn’t work just get a straw flick out the dirt from where the doors slide, because the cleaners sweep it into the crevice, and off you go. (Did that a few times lol) There is a mini store 2 min walk west of the hotel as well as little market with your typical cute Cuban items. All the staff work very hard and are friendly. They work with what they got. Pool towels you pay a deposit for using for the week, they also don’t wash them on premises so when it gets picked up for cleaning the staff does not know when new ones will arrive so just ask everyday and don’t tell and scream it’s not there fault. I ate rice and pumpkin all week (lost 5LBS thank you) I’m allergic to fish, they did have fresh grilled fish every day lunch and dinner. Some days I got lucky and they had chicken. Some days rabbit and beef. Omelette bar is there is used it a few times. Drinks were good, they do not have fancier drinks like mojito, margarita etc. But the 24 hour bar has amazing piña colada when there is a young girl working. All staff is friendly never had issues. When I needed something (like an extra towel) there was no problems as was given within a reasonable time. Wifi is 1CUC for 1 hour. Mostly works in lobby and patio. Coffee bar is really good, yes there is almost always a lineup because they only have 1 machine so be patient. If your in a rush then your not on vacation. Pool was nice and clean and very well filtered as the water is cold and fresh all the time, but feels good after soaking up some sun. Night shows are meh I saw the aquatic dancing show and was nice to watch. Beach is beautiful. The hotels chairs and umbrellas are to the left when you get off the boardwalk. Bring your drinks as there is no bar on beach. Ocean north side of the island is wavy so it’s fun jumping in and whatnot but not for swimming and snorkelling. There are life guards and you will see them save random drunks trying to swim, help them if you are a good swimmer. My bed was clean my towels were clean (sometimes stained but clean) I have nothing to complain about. If you are high class, never been to Cuba, or go to Varadero, Holguin or south of Cuba and you expect a certain standard do not come here. IF you are easy going and happy to enjoy something new then yes I highly recommend this place. For a week it is doable but for more it could be a bit of a challenge. Great staff!!
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Date of stay: February 2020Trip type: Traveled with family
3 Helpful votes
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Response from adrianmpg1988, Director de Relaciones Públicas at Cubanacan Marazul
Responded Feb 18, 2020
Estimado cliente Gracias por sus comentarios positivos, nuestros trabajadores se sentirán muy bien de escuchar su opinión ya que cada uno de nosotros nos esforzamos día a día por hacerlos sentir bien y complacerlos a todos nuestros clientes que son nuestra razón de ser
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Carlos Q wrote a review Feb 2020
Lexington, South Carolina16 contributions13 helpful votes
Just like any government owned establishment, it clearly shows the lack of interest to run productively a business. I do not have nothing positive to say about this property except the beach was incredibly beautiful and kind of balanced things out for us beach lovers. Found a food bungalow by the name of Don Pepe were a lot of tourist attended. Food was fresh but plan to stay an hour do its kitchen size.
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Date of stay: February 2020Trip type: Traveled as a couple
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PRICE RANGE
$70 - $107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tropicoco hotel havana, hotel tropicoco, tropicoco havana
FORMERLY KNOWN AS
Tropicoco Hotel
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
188
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Frequently Asked Questions about Cubanacan Marazul
Which popular attractions are close to Cubanacan Marazul?
Nearby attractions include Santa Maria del Mar (0.2 miles), Museo de Gallo (4.4 miles), and Havana Party Pub Crawl (2.9 miles).
What are some of the property amenities at Cubanacan Marazul?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Cubanacan Marazul?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cubanacan Marazul?
Yes, secured parking is available to guests.
What are some restaurants close to Cubanacan Marazul?
Conveniently located restaurants include Chicken Little, Restaurante 421, and Il Piccolo.
Are there opportunities to exercise at Cubanacan Marazul?
Yes, guests have access to a pool and a sauna during their stay.
Does Cubanacan Marazul have an airport shuttle?
Yes, Cubanacan Marazul offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Cubanacan Marazul?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Cubanacan Marazul?
Many travelers enjoy visiting Lookout Farm (Finca Vigia) (9.8 miles).
Does Cubanacan Marazul have any great views?
Yes, guests often enjoy the ocean view available here.