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About

#194 of 413 in Havana
Location
2.7
Cleanliness
2.4
Service
2.3
Value
2.4

Hotel Neptuno-Triton is an excellent choice for travelers visiting Havana, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.

Close to some of Havana's most popular landmarks, such as Casa Verde de Miramar (0.9 mi) and Instituto Superior de Arte (1.4 mi), Hotel Neptuno-Triton is a great destination for tourists.

The rooms offer air conditioning, allowing you to rest and refresh with ease.

Hotel Neptuno-Triton features a 24 hour front desk, a convenience store, and shops. In addition, as a valued Hotel Neptuno-Triton guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to secured parking.

Travelers looking to enjoy some ribs can head to El Cocinero. Otherwise, you may want to check out a Mexican restaurant such as Los Compadres or Mi Jardin.

During your visit, be sure to check out popular attractions like Miramar (0.2 mi), Iglesia de Jesus de Miramar (0.4 mi), and Lenin Park (0.3 mi), which are all within walking distance of the hotel.

Enjoy your stay in Havana!

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Property amenities
Pool
Outdoor pool
Free breakfast
Bar / lounge
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Sun umbrellas
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, Spanish
579Reviews19Q+A20Room tips
Traveler rating
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Most Recent
ceeceelovestotravel wrote a review Jan 2020
Kingston, Jamaica99 contributions18 helpful votes
I visited with a group in November. The property is in a nice area and the building itself has soooo much potential in terms of structure however the hotel should NOT be in operation. Only one elevator was working during my four night stay. The hotel is dirty, luckily i brought my own sheets, towel and washcloths based on the reviews. Rooms were moldy, and dusty. The breakfast was nasty and sanitation is clearly not a priority at the hotel. I must say the staff we interacted were friendly but the hotel is nasty
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Date of stay: November 2019
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Aaron wrote a review Jan 2020
4 contributions14 helpful votes
This hotel should not exist. It seems like someone found abandoned old hotel that must have been demolished but somehow it is forgotten, hooked up power ant tries to make money on it. Nothing to say all stuff in hotel is broken and windows have not been wiped for a several years. It seems like the pool was cleaned a half year ago and just a man scatters some desinfectant every morning. Food is awful (same as in all Cuba except very expensive places). Coffee in coffeepot is instant Nescafe. There is only one elevator for 25 story building and you will share it with staff with big carts with sheets, towels and detergents. If you have room lower 15th level you may wait 4-5 times and see off full elevator that took people with luggage on higher levels and already full. It is very far from center of the Havana (10 kms) so to get into the Havana you will spent 10 CUC for oldtimer on one way. There is no even paid internet. No traditional air conditioner (split system). There is some very old window conditioner but it roars much louder and mighter that cheels air.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Take a look on next Panorama.
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Geir-Jonny T wrote a review Jan 2020
Crete, Greece2 contributions1 helpful vote
Worst Hotel ever, cancelled Booking for 2 nights without getting any money back, but glad we did. Dirty rooms, dirty pool, dirty sheets and only one elevator working, had too share elevator with the staff. Overall the building was in a poor condition, and so was the furnitures and beds.
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Date of stay: December 2019Trip type: Traveled
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Alexsandra G wrote a review Dec 2019
Bronx, New York14 contributions17 helpful votes
cuba was beautiful the hotel we stood was not we where n the 21 st floor our room bed was push together low to the ground had beatiful sceenery but could go out t the patio due to them doing construction also had no phone in room the bathroom smellmolded and the water pressure was low later on that day the elvator stop working no one came to fix it we had to climb up 600 or more steps to the 21 floor in the morning we ask to go to the lower level room after that the room was better then the one on the 21st floor beside that the people are nice food was ok no wifi had to buy wifi card and go across the street to a wifi navigation place to use phone card
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Date of stay: April 2019
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Frankyto wrote a review Dec 2019
Seville, Spain17 contributions9 helpful votes
I went to this hotel by recommendation. I was there 25 years ago. No bad for hat time. Now, after a two hours waiting for my luggage, I arrived at the premises of th hotel at midnight. They gave me a dilapidated room. The furniture was shabby, the bathroom was dirty, with a curtain full of mold, and it smelled like a bar of bad death. There was not a single piece of furniture in good condition. But worst of all was the cleanliness of the room. There was so much dirt that I accumulated it in a corner and told the governor to see by herself. All this after three days of complaints and claims. That night, when I went to dinner, I had to wait an hour for a fish with rice that was very badly done, without flavor or condiments. The Currency Exchange service is discriminatory. As I had complained on several occasions, they did not want to change Euros in Cuban pesos. The people at the reception were, in general, quite unpleasant and arrogant. The lobby bar is run by very unpleasant people and they have no sense of what customer service is. Breakfast was not too bad, but they do not reach the cutlery and when one asks to bring a plate, it takes 15-20 minutes. And when the plate arrives, it is totally wet. Coffee at the restaurant is the worst. At night the noise around the room does not let one sleep well.
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Date of stay: November 2019
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Trip type: Traveled
Room Tip: I can't recommend this hotel to anyone
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daffarch wrote a review Oct 2019
Grand Cayman1 contribution1 helpful vote
This hotel is located in a spectacular location, however it was nothing as it appeared in the pictures, please update the pictures. I didn’t even checked in, the tunda were black from the stain, curtains falling off the racks in the rooms, dust, etc.
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Review collected in partnership with Cancelon.com
Date of stay: October 2019Trip type: Traveled
1 Helpful vote
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gphoenixent wrote a review Oct 2019
Brisbane, Australia95 contributions10 helpful votes
+1
Very well looked after and remembered from previous year. It is amazing how much had improved since Hurricane Urma though still a lot more work needs doing. Very happy staying here and when things improve will be returning Currently with current conditions imposed by the U.S.A. I can understand some of the negative reviews
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Date of stay: November 2018
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Sadhbh wrote a review Aug 2019
Dublin, Ireland4 contributions3 helpful votes
This hotel is most certainly the worst hotel I’ve experienced in all my years traveling. The hotel is inexpensive but you pay the price in other ways. The pool area overlooks the beach. There’s a small glass barrier separating the pool from the beach. Everyday there are men who gather on the beach, stare in and master bate. As two young female travelers, this obviously made us uncomfortable. There were also a lot of children around which made the situation even more concerning and disturbing. We alerted staff and security. Security brushed us off with “I’ll deal with it in five minutes” as his response, while he sat and chatted to people by the pool, ignoring the responsibilities of his job. This issue wasn’t fixed while we were there. Every time we went to the pool these men were back, which stopped us from going. (I’ve attached one photo I managed to take of a man staring in). Our room was infested with ants. The rooms have no phone, so I went directly to reception to tell them and they said they would send someone up. Over an hour later we were still waiting on someone to arrive. I returned to reception who had forgotten. They had no ant spray so they put us in a different room. They offered us no assistance when moving rooms, which I would expect when the fault is on the hotel. Our new room had a leaking sink. This wasn’t fixed until our second last day. Our air conditioning broke, much like the ant situation, I alerted reception and they left me in the room for over an hour waiting on someone. I returned to reception to see what the delay was - yet again they had forgotten. There is one elevator to serve this 23 floor hotel. All other lifts are broken. Staff and guests use this one elevator - it is extremely slow. You often couldn’t get in as cleaners would be in it with a huge trolly. The staff everywhere in the hotel are very inefficient. They pay little attention to guests. You could be waiting up to 15 minutes before a menu is brought to your table, and another 15 before your order is taken. And don’t expect the correct order. 3 times, in the one sitting I was given the wrong order. This was very frustrating. The pool was emptied. They emptied the pool one evening and it wasn’t filled until two days later - of course pools have to be cleaned (and this one definitely did, it was filthy) but we received no notice of this. If you’re advertising a pool it should be available to guests - especially in the boiling temperatures of Havana in August. The pool was still dirty after they refilled it - I’m not sure how. As I said, the hotel is inexpensive and we were not expecting it to look like a 5*, however, basic customer service is expected when you pay to stay anywhere, be it a hotel or hostel. Strange men gathering by a pool area and master bating shouldn’t be tolerated, whether you pay €10 or €1000 a night - staff should address issues like this and ensure their customers feel comfortable.
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Date of stay: August 2019Trip type: Traveled
1 Helpful vote
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Jenny wrote a review May 2019
Rockingham, Australia3 contributions
Great place to stop for a couple of days and relax by the pool (and enjoy a drink or two plus pizza). Rooms basic, friendly staff and great breakfast. Currently lots of renovations going on, but quiet at night.
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Date of stay: May 2019Trip type: Traveled
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johnthelost wrote a review May 2019
Miami, Florida71 contributions5 helpful votes
I did not have high expectations going to a hotel in Cuba. I knew it wasn't going to be great but things that bothered me were that I paid 30CUC in a buffet that ran out of food, only one working elevator, heavy construction repairs being done, the mini fridge didnt work and the box A/C rattles at night
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Date of stay: May 2019Trip type: Traveled
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ALSO KNOWN AS
hotel neptuno triton, neptuno triton hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
532
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Frequently Asked Questions about Neptuno - Triton
Which popular attractions are close to Neptuno - Triton?
Nearby attractions include Iglesia de Jesus de Miramar (0.4 miles), Acuario Nacional (0.4 miles), and Parque Triton (0.3 miles).
What are some of the property amenities at Neptuno - Triton?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Neptuno - Triton?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Neptuno - Triton?
Conveniently located restaurants include Sensacioones Restaurant, Restaurante - Cafeteria Betty Boom, and Al Pescatore.
Are there opportunities to exercise at Neptuno - Triton?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Neptuno - Triton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Neptuno - Triton?
Many travelers enjoy visiting Christopher Columbus Cemetery (Cemetario de Colon) (2.9 miles), Plaza De La Revolucion (3.6 miles), and Casa de la Amistad (3.2 miles).
Does Neptuno - Triton have any great views?
Yes, guests often enjoy the ocean view available here.