Neptuno - Triton
Traveler (499)
Panorama of the Double at the Hotel Neptuno-Triton
360
Panoramas (44)
Room & Suite (249)

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About

#234 of 234 hotels in Havana
Location
2.7
Rooms
2.1
Value
2.4
Cleanliness
2.4
Service
2.4
Sleep Quality
2.5

Hotel Neptuno-Triton is an excellent choice for travelers visiting Havana, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.

Close to some of Havana's most popular landmarks, such as Casa Verde de Miramar (0.9 mi) and Instituto Superior de Arte (1.4 mi), Hotel Neptuno-Triton is a great destination for tourists.

The rooms offer air conditioning, allowing you to rest and refresh with ease.

Hotel Neptuno-Triton features a 24 hour front desk, a convenience store, and shops. In addition, as a valued Hotel Neptuno-Triton guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to secured parking.

Travelers looking to enjoy some ribs can head to El Cocinero. Otherwise, you may want to check out a Mexican restaurant such as Los Compadres or Mi Jardin.

During your visit, be sure to check out popular attractions like Miramar (0.2 mi), Iglesia de Jesus de Miramar (0.4 mi), and Lenin Park (0.3 mi), which are all within walking distance of the hotel.

Enjoy your stay in Havana!

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Property amenities
Pool
Outdoor pool
Free breakfast
Bar / lounge
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Spanish

Location

Calle 3ra Y 76 Miramar Playa, Havana 10400 Cuba
Traveler rating
  • 10
  • 46
  • 141
  • 109
  • 300
Time of year
Traveler type
Language
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  • English
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
lazara yurisan q wrote a review Aug 2023
1.0 of 5 bubbles
The stay in the place was terrible, I stayed for 14 days and I don't want to return. They do not clean the room daily, there are no cleaning products in the restaurant, poorly prepared food and there is no variation in the menu, the pool is cleaned only once a week and not to mention the lobby bar, the prices vary depending on the clerk who is on duty, the wifi is not free and only works for the lobby or the pool. The air conditioning service is the worst, as well as the hot water service, it breaks down and until the 14th there was still no solution. I have no complaints about some of the staff, because I have a terrible opinion of others, for example, a bar attendant, who inexplicably was always lost with the prices and on his shift the coffee machine was always broken. In short, a real disaster.
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Google
Date of stay: July 2023
1.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lázaro R wrote a review Oct 2023
1.0 of 5 bubbles
The hotel is disrespectful and a scam for tourists, to put it decently.
I paid for a sea view room with half board, for half board they charged me 1800 cup and the food they give (looking at the prices of those same dishes that are offered for free consumption) does not even reach 600 cup, where is the rest (bye) 1200 cup) that is charged for said half board.
The elevator was out of service due to the negligence of a maintenance worker who let the water tanks be thrown away and the elevator filled with water. It took three days to extract said water and the maintenance manager had the luxury of not being there. at the facility neither on Saturday nor Sunday, therefore nothing was done to resolve the situation even though it had been two days since the water had been extracted.
I had to leave the facility on Sunday, when my departure was the following Wednesday, since I suffer from a sciatic nerve crisis and it was no longer possible for me to continue going up and down the stairs to the seventh floor.
No one responds to the complaints, the manager does not show his face the few times he is in the facility.
Tons of tourists (like me) complained and left the facility when they saw that their complaints were not being listened to.
In short, I DO NOT RECOMMEND ANYONE to book at that hotel unless you want to be scammed, treated poorly and want to spend the most horrible days of your life.
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Google
Date of stay: October 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled solo
Room Tip: NO RESERVAR JAMÁS EN EL HOTEL NEPTUNO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tatiana K wrote a review Nov 2023
1.0 of 5 bubbles
We were warned that the hotel has only 3 stars. Cuban 3 stars. But we decided that we wouldn’t spend that much time in it, since it was a combined tour and an opportunity to see Havana. But the most interesting places in Havana are sooooo far away.
The hotel itself has one elevator, most of the time we used the stairs, a very flimsy door to the room and a lock with a card that works every time. There is no water or kettle in the room, there are two towels and air conditioning. There is no hot water, the tap is leaking, there are three table lamps in the room and a light in the hallway area, a dim lamp by the mirror in the bathroom. Excellent audibility, sometimes it seemed that they were talking in our room and watching TV right there, especially at 3 am. Wi-Fi is paid. Breakfast is quite poor. There wasn't even a smell of fruit or cold cuts.
The view from the window is, of course, mesmerizing. Ocean

But don't start your vacation with this hotel.
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Google
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron wrote a review Jan 2020
1.0 of 5 bubbles
This hotel should not exist. It seems like someone found abandoned old hotel that must have been demolished but somehow it is forgotten, hooked up power ant tries to make money on it.

Nothing to say all stuff in hotel is broken and windows have not been wiped for a several years. It seems like the pool was cleaned a half year ago and just a man scatters some desinfectant every morning.

Food is awful (same as in all Cuba except very expensive places). Coffee in coffeepot is instant Nescafe.

There is only one elevator for 25 story building and you will share it with staff with big carts with sheets, towels and detergents. If you have room lower 15th level you may wait 4-5 times and see off full elevator that took people with luggage on higher levels and already full.

It is very far from center of the Havana (10 kms) so to get into the Havana you will spent 10 CUC for oldtimer on one way.

There is no even paid internet.

No traditional air conditioner (split system). There is some very old window conditioner but it roars much louder and mighter that cheels air.
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Date of stay: December 2019
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Take a look on next Panorama.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Павел П wrote a review Jan 2024
1.0 of 5 bubbles
We were given this hotel as part of the Havana + Varadero combo. Because we only had to spend 2 nights, and we had to spend all the time outside the hotel, we didn’t look at the reviews.
And in vain... the hotel is from the 80s, some of the floors do not work, and somewhere there are no windows at all on the upper floors. There is only one elevator, and it is very slow. There was no hot water for 2 days, what they provided for breakfast was something, even for Cuba. We were only able to choose toast and honey, after which we went to the neighboring Melia Hotel for breakfast for money. Internet is paid and only works in the lobby. The rooms are old and very tired. In general, I can’t say anything good about this hotel, except for advice not to stay there.
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Google
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julieta D wrote a review Feb 2024
Mexico
1.0 of 5 bubbles
It doesn't have hot water, it's neglected and they don't tell you that until you arrive, they tell you that they are having a small problem with the hot water.
Terrible breakfast, very little variety.
In my opinion I didn't like it.
The only thing I like is the people who work, very attentive, friendly.
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Google
Date of stay: February 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: No hay agua caliente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Babs20221 wrote a review Oct 2022
1.0 of 5 bubbles
Probably the worst hotel I’ve ever stayed in. It’s like an abandoned building. Staff aren’t that helpful. There was a hurricane and we needed to be evacuated and no one told us!! Rooms were filthy, food was inedible.it’s location isn’t great and with little or nothing in the hotel apart from a bar which has very little in it. Swimming pool was always empty. Only amazing thing was the friendly cleaning lady. Other staff weren’t friendly and dodgy door staff who scammed us with money exchange! Try and avoid.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaudiaCunduzayas wrote a review Aug 2024
Santiago de Cuba Province, Cuba
4.0 of 5 bubbles
I went to this hotel at the end of July this 2024 , it is very nice to stay at the , especially for the staff and service. It's not a luxury hotel. But it is very nice to rest and go out by day through the streets of Havana, I will return and recommend it, the service is very good according to the price. There were more foreigners than Cubans.
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Automatically translated
Date of stay: July 2024
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Recomiendo a los viajeros que lleven calentador, ya que lo único que me incomodó es que no tenía...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natalia S wrote a review Sep 2024
Province of Zaragoza, Spain
+1
1.0 of 5 bubbles
The hotel is a real ruin, the building falls down from the damp, from the worst experiences of my life.
In short, the food is disgusting, we got cockroaches in the room. The only elevator that worked every time we took it we felt like crying because it was half undone, dirty and looked like it would stop working at any moment. An amazing tear.
The Cubans themselves told us that it was the worst hotel in Havana and rightly so. They told us that the photos are from the 80s, when the hotel was at its best. Nowadays this hotel should be closed.
I certainly didn't travel to Havana to be crying every time I walked into that hotel.
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Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
Room Tip: El mejor consejo es no venir a este hotel bajo ninguna circunstancia.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ceeceelovestotravel wrote a review Jan 2020
Kingston, Jamaica
1.0 of 5 bubbles
I visited with a group in November. The property is in a nice area and the building itself has soooo much potential in terms of structure however the hotel should NOT be in operation. Only one elevator was working during my four night stay. The hotel is dirty, luckily i brought my own sheets, towel and washcloths based on the reviews. Rooms were moldy, and dusty. The breakfast was nasty and sanitation is clearly not a priority at the hotel. I must say the staff we interacted were friendly but the hotel is nasty
Read more
Date of stay: November 2019
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jaraigochi asked a question May 2017
Clermont, Florida19 contributions12 helpful votes
Aseptan perros de servicios (services dogs)
Answer from Leandro Goulart
Formosa, GO295 contributions115 helpful votes
I believe that not it is possible to lead dogs...throughout my stay I haven't seen any animal..
Answer from soulseeker79
Kelkheim (Taunus), Germany80 contributions82 helpful votes
As far as I know there is no such thing like a hotel-run shuttle. Just ask at the reception to call you a cab. Thomas
yumi asked a question Dec 2024
Lausanne, Switzerland1 contribution
Cuanto vale el pasa dia en el hotel triton
Answer from Edith P
Medellin, Colombia41 contributions27 helpful votes
No vale la pena ir. Ese hotel está acabado. Lo deben retirar del comerico
Aaron wrote a tip Jan 2020
4 contributions14 helpful votes
1.0 of 5 bubbles
"Take a look on next Panorama."
Read full review
Frankyto wrote a tip Dec 2019
Seville, Spain32 contributions9 helpful votes
1.0 of 5 bubbles
"I can't recommend this hotel to anyone"
Read full review
elizabeth k wrote a tip Oct 2018
Calgary, Canada3 contributions3 helpful votes
1.0 of 5 bubbles
"Don’t go there!"
Read full review
73sunsearcher wrote a tip Mar 2018
Edmonton, Canada1 contribution2 helpful votes
1.0 of 5 bubbles
"Make sure air conditioner and fridge work before you unpack; DON'T trust valuables to room safe."
Read full review
rugbyrun wrote a tip Aug 2017
Tenerife, Spain1 contribution5 helpful votes
1.0 of 5 bubbles
"choose another hotel"
Read full review
Not the right property for you?
There are more places to choose from in the Havana area.
ALSO KNOWN AS
hotel neptuno triton, neptuno triton hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
532
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NEPTUNO - TRITON

Frequently Asked Questions about Neptuno - Triton
Which popular attractions are close to Neptuno - Triton?
Nearby attractions include Iglesia de Jesus de Miramar (0.4 miles), Acuario Nacional (0.4 miles), and Parque Triton (0.3 miles).
What are some of the property amenities at Neptuno - Triton?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Neptuno - Triton?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Neptuno - Triton?
Conveniently located restaurants include Sensacioones Restaurant, La Fontana Havana, and El Gelato.
Are there opportunities to exercise at Neptuno - Triton?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Neptuno - Triton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Neptuno - Triton?
Many travelers enjoy visiting Christopher Columbus Cemetery (Cemetario de Colon) (2.9 miles), Plaza De La Revolucion (3.6 miles), and Casa de la Amistad (3.2 miles).
Does Neptuno - Triton have any great views?
Yes, guests often enjoy the ocean view available here.
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