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Hotel Neptuno-Triton

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Traveler (362)
Room & Suite (193)
Pool & Beach (108)
Overview
  • Excellent1%
  • Very good7%
  • Average24%
  • Poor19%
  • Terrible49%
Oct 15, 2017
“They say 3 stars hotel, I say 2 star hotel.”
Oct 11, 2017
“You get what you pay for. ”
AMENITIES
Free Parking
Breakfast included
Air Conditioning
Pool
Restaurant
Poolside Bar
Private Balcony
3 Star Hotel
All hotel details
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Reviews (489)
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1 - 5 of 69 reviews
Reviewed May 29, 2018 via mobile

Cust svc was HORRIBLE.. they are so RUDE, cold food to eat for their continental breakfast, they came in anyway w/ do not disturb signs up on the door, no water to shower, roaches in the fridge, bugs on the bed. I wouldn’t even dare...More

Thank Vanessa S
Reviewed May 23, 2018

It was better than what I was expecting and will be going back you have to remember where you are Cuba with the impact of a trade embargo with the USA. Staff where friendly and helpful I had no complaints actually better than other hotels...More

Thank gphoenixent
Reviewed April 21, 2018

first the good points the bed was ok and clear and I was able to sleep But this place hasn't had maintainence done since the soviet era downstairs toilets didn't work with no paper and faeces floating in the bowls lifts are something else the...More

Thank lucille f
Reviewed March 24, 2018

First room offered when we checked in had non-working safe, so asked for room switch. Four days later, counted money left in safe and found $700 had been stolen. Hotel security said it was "NOT POSSIBLE" that any one but us could have opened safe...More

Thank 73sunsearcher
Reviewed January 22, 2018 via mobile

This hotel should be shut down, one working elevator for 21 floors both guests and housekeeping share same elevator going up or down was a long wait, free breakfast a disgrace, cold fried eggs, leaking ceiling in buffet restaurant when it rains, no safe in...More

2  Thank vincent r
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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
$35 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Details
Price range
$35 - $98 (Based on Average Rates for a Standard Room)
Hotel class
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Traveler (362)
Room & Suite (193)
Pool & Beach (108)
Dining (55)
Family and Play Areas (5)
Business Center & Event Rooms (2)
Questions & Answers
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jaraigochi
May 20, 2017|
Answer
Response from Leandro G | Reviewed this property |
I believe that not it is possible to lead dogs...throughout my stay I haven't seen any animal..
1
Vote
Google Translation
Willy E
December 12, 2016|
AnswerShow all 3 answers
Response from canadian361 | Reviewed this property |
NO dogs allowed
0
Votes
Willy E
November 19, 2016|
AnswerShow all 3 answers
Response from soulseeker79 | Reviewed this property |
As far as I know there is no such thing like a hotel-run shuttle. Just ask at the reception to call you a cab. Thomas
1
Vote
Room Tips
"Make sure air conditioner and fridge work before you unpack; DON'T trust valuables to room safe."
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"choose another hotel"
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"Request a lower floor since the elevators don't work!"
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"Ask for an ocean view!"
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