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C/ Calzada 110 Esquina Avda de los Presidentes Plaza de la Revolución, La Habana, Cuba, Havana Cuba
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Traveler (881)
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Room & Suite (321)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Roc Presidente
Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 417 hotels in Havana
Location
3.6
Cleanliness
3.6
Service
3.7
Value
3.5
Travelers' Choice
The ROC-Hotels Presidente **** is located just 3 kms from the old historical part of Havana, "La Havana Vieja", a twenty minutes drive from the Jose Marti International Airport. It is only 20 minutes from the East Side beaches and 200 meters from the renowned Amadeo Roldan Theatre. Located in El Vedado, only 200 meters from the famous Pier of Havana, "el Malecon", on the Avenue of the Presidents, and flanked by the Cuban Foreign Office and the "Casa de las Americas", the Hotel Presidente rises gracefully with its 10 floors of history and in its peculiar colours of vermilion. The Roc-Hotels Presidente characterises itself for being housed in a spectacular building from the 1920's, being the first skyscraper in the city of Havana, and for its breathtaking interiors representing the era it was built in, but with all its modern comfort and services that the client seeks. The Hotel was reformed in 2011 following a clear luxury style and keeping all the grandeur of its recent history that included many famous personalities of diplomacy and business companies, as well as the art world. It is for this reason that an exquisite care was taken to preserve every detail during its restoration and decoration. Throughout the interior of the Hotel, displayed are more than 400 classified pieces of art, giving a very unique taste to the guests from the moment of their arrival. They can enjoy the "Lobby Museum", relax by the poolside, or go on interesting excursions to Pinar del Rio, Varadero, Santa Maria del Mar or other famous sites nearby. We offer bed and breakfast (CP board), breakfast and dinner ( Half board). We have WIFI in all rooms and all service areas.
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Property amenities
Street parking
Paid internet
Pool
Bar / lounge
Evening entertainment
Car hire
Banquet room
Solarium
Internet
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Classic
Languages Spoken
English, Spanish
1664Reviews71Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Dairon Peñate wrote a review Mar 2022
Matanzas, Cuba14 contributions3 helpful votes
I had a nice stay in this hotel. The room was neat and tidy, the food in the à la carte Restaurant was pleasant and the staff in the buffet was also very nice. There often are taxis waiting outside if you would like to go out and know the places around. Just be careful in the evening with some "taxi drivers", they might try to steal money from you.
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel Roc, Otros at Hotel Roc Presidente
Responded Mar 31, 2022
Dear Dairon, first of all thank you very much for your kind comments. For us it is a pleasure to know that you have felt well in our hotel and that you have liked our rooms, the food and the services of the Hotel. Receive a cordial greeting from Hotel Roc Presidente, Kind Regards, Arianna Hernández Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eugenio G wrote a review Nov 2021
1 contribution
The best service.place are clean & sanitized properly.Located at the center of havana. Food served perfectly with mouth watering taste.The swimming pool are relaxing and beautiful. I highly recommended this hotel on your stay at havana.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Roc, Otros at Hotel Roc Presidente
Responded Nov 19, 2021
Dear Mr. Eugenio, First of all I want to thank you for your kind comments, for us it is a pleasure to have attended you at our hotel. We are very happy to know that you are satisfied with our services. Thans for recommend us! We hope you come back very soon. Sincerely, Arianna Hernández Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raiko R wrote a review Nov 2021
1 contribution
Excellent place. Being able too see part of the city and the sea (el malecon) I was amazed by the views. Food was fresh and tasteful with a lot a variety. The attention of all employees was amazing and very professional, especially at the front desk where was a lady call Zady, she is THE BEST. I am definitely coming back
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Date of stay: November 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Roc, Otros at Hotel Roc Presidente
Responded Nov 7, 2021
Dear Mr. raykor1994, First of all I want to thank you for your kind comments. For us it is a pleasure to know that you have felt good in our Hotel. We are very happy that you have been satisfied with our food and with the professionalism of our workers. I will personally congratulate Zady for her good work. We hope that you will return very soon. Receive a cordial greeting from the Hotel Roc Presidente, Arianna Hernández Jorge Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Azikiwe Kamara wrote a review Sep 2021
1 contribution1 helpful vote
I spent 5 days of quarantine during the covid pandemic there. Food was basic and lacked creativity. Customer service from the bellboy and the IT technician were none whatsover. The bellboy expected a tip before he even picked up my luggages besides the fact that he was dragging them. After that incident on the day i was checking out he decided not to help bring the luggages downstairs for which i had to do it myself. Whereas for the IT technician, i paid for wifi during my stay and apparently i was being logged off the system without having done so…i called the front desk and asked if there was an issue with the wifi…after 30mins the bellboy was sent upstairs to tell me that there was nothing wrong and that i should check if my phone had a problem. The technician never called to ask what the issue was nor did he come upstairs and check the routers. Be aware there is no such thing called customer service or customer support in this hotel. The only people capable or amicable were the cleaning lady(camarera) and the lady at the front desk. Hope they sincerely read this and use it as constructive criticism.
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel Roc, Otros at Hotel Roc Presidente
Responded Sep 17, 2021
Dear Mr. Azikiwe, we want to thank you for your comments regarding your stay at the hotel. We consider the criteria expressed by our clients of great importance as they help us to improve our services and educate our workers. We apologize that you have had difficulty connecting via the Wi-Fi in your room, which is rare. We inquire about what you tell us and we inform you that we take the necessary measures so that when the same situation is repeated, the client can be attended to in the shortest possible time by the indicated personnel. We convey to the chambermaid and the receptionist their positive opinions about her performance. We wish you a happy stay in our country and again thank you very much for your criterias
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
our56 wrote a review Apr 2020
Melbourne, Australia543 contributions152 helpful votes
During our ride on the Havana bus we saw a nice looking cafe outside the Presidente Roc Hotel and decided to get off the bus and sit for a while, have a coffee and enjoy the view out to the street. The service was a little slow but eventually they came to us with a menu from which we ordered some light snacks, cappuccino and a latte. They came out promptly with the coffees. It took a little longer to bring out the snacks but I must say they were nice and hot, fresh and tasty. The best part of our visit here was the view of the busy street and watching all the cars and people going about their daily life. It made for great entertainment and was very interesting just seeing it all on such a beautiful sunny day. The cost of our snacks and coffees was reasonable inline with this being a 4 star hotel. While waiting for the bus to come back we looked inside the lobby and it was very elegant with 1920s or 1930s type decor inside. We also had a look at the pool area which was next to the lobby and it was very inviting. Not sure what the cost of a room here is but that's certainly a lot more than the Casa particular where we were staying.
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Date of stay: May 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel R, Director Comercial at Hotel Roc Presidente
Responded Apr 29, 2020
Dear our56, We appreciate your comment about the services you had the opportunity to receive during your visit to our terrace bar. Thank you for appreciating and making other customers see your opinion of this pleasant place, one of our attributes, of which I must tell you that it is enlivened with live music every night creating a very cozy atmosphere in the heart of this part so symbolic of the city called the Vedado. We thank you from the management and employees of the hotel for your comment as it is very important to us. Each establishment has its prices, we can offer you, apart from the terrace bar, a retro atmosphere typical of a hotel from the 30s, personalized service, stunning views of the city and the Havana malecon, as well as first-class restaurant services level, pool, snack, and a staff that will always be at your disposal to make you feel the best possible during your stay. We reiterate our appreciation for your comment and we would like you to choose us on your next visit to Havana. A cordial greeting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
karlie j wrote a review Mar 2020
1 contribution
Any time I needed anything they were so helpfulthey are located in a central part of the city. It is easy to get a taxi and everyone here is so nice. The drinks are amazing and this is the best spot for wifi.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel R, Director Comercial at Hotel Roc Presidente
Responded Mar 20, 2020
Dear Karlie, thank you very much for your positive comments. We are pleased that your stay at the hotel was pleasant. We are pleased to assist our clientsI will pass on the criteria to the staff. To facilitate internet connectivity, we have created the conditions so that there is Wi-Fi in all the public areas as well as in the rooms in the hotel, and customers thank us.I will wish you an excellent day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel L wrote a review Mar 2020
1 contribution
The staff at the hotel is very friendly, they helped navigate easily around town and most speak English, which makes it easier to communicate with them daily! So I highly recommend the hotel Roc El presidente it’s close to most shopping area and right to close Havana!
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel R, Director Comercial at Hotel Roc Presidente
Responded Mar 20, 2020
Dear customer, thank you very much for your positive comments. We are pleased that your stay at the hotel was pleasant. I will pass on the criteria to the staff and confirm that we try to make all our customers feel happy with each other. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marcela g wrote a review Feb 2020
2 contributions
President hotel was such a nice experience, great service. Very clean. It is close to Malecon and has great views. It is near by lots of stores. Great taxi service and the food was excellent. Next time i come to cuba i wont doubt staying here again I loved it !!
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel R, Director de Relaciones Públicas at Hotel Roc Presidente
Responded Feb 20, 2020
Dear Marcela, is good you enjoy the hotel, and that you like its services and its location. For us it will always be a pleasure that you stay in our house, eternally welcome. Sincerely thank you for your comment and recommendation. Do not forget to return to drink your sangria. Greetings from the Roc Presidente Hotel. Sincerely: Arianna Hernández Public relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany T wrote a review Feb 2020
1 contribution1 helpful vote
I was able to use the Presidente to connect to WiFi, get some work done, and drink coffee/drinks while relaxing in the lounge and lobby bar. Would highly recommend for anyone needing a break from travel activities or looking for a place to recharge / connect to the Internet.
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Date of stay: February 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel R, Director de Relaciones Públicas at Hotel Roc Presidente
Responded Feb 20, 2020
Dear brittanyturner10, thank you very much for your comment, it is always very important for us to have our clients. It has been a pleasure that you visit us at the Hotel and we are glad to enjoy your comfort. We were very happy that you were satisfied with our services. We reiterate the thanks for recommending us. Know that you will always be welcome in our house. Greetings from the Presidente Roc Hotel. Atentamente: Arianna Hernández Relaciones Públicas Hotel Roc Presidente
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack F wrote a review Feb 2020
1 contribution
Though I didn’t stay here, I’m a student down the street at Casa and Hotel Presidente has a nice lobby, fast(ish) wifi, and a hospitable café with seating both inside and outside. It’s also a great place to change money to CUC.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel R, Director de Relaciones Públicas at Hotel Roc Presidente
Responded Feb 13, 2020
Dear Applelove11 first of all the comment is appreciated, thank you very much for giving us your opinion of the hotel, even in the short time you could enjoy it and our services. Appreciate your score and praise. You will always be welcome in our house. Greetings from the Roc Presidente Hotel Sincerely: Arianna Hernández Public relations Hotel Roc Presidente
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
presidente hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
158
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Frequently Asked Questions about Hotel Roc Presidente
Which popular attractions are close to Hotel Roc Presidente?
Nearby attractions include La Zorra y el Cuervo (0.6 miles), El Gato Tuerto (0.7 miles), and Habana Café (0.5 miles).
What are some of the property amenities at Hotel Roc Presidente?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Roc Presidente?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Roc Presidente?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Roc Presidente?
Conveniently located restaurants include Los Naranjos, Casa Mia Paladar, and Restaurante Paladar Decamerón.
Are there opportunities to exercise at Hotel Roc Presidente?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Roc Presidente?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Roc Presidente?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Roc Presidente?
Many travelers enjoy visiting Old Square (Plaza Vieja) (2.9 miles), Museo Hemingway Finca Vigia (2.6 miles), and Palacio De Los Capitanes Generales (2.8 miles).
Does Hotel Roc Presidente have any great views?
Yes, guests often enjoy the ocean view available here.