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The Roc Presidente Hotel has a Cuban colonial feel with a wrap around porch where drinks and a cigar can be enjoyed while watching life go by. Walk to the sea a block away or take a dip in the swimming pool area which is...More
Response from Community_Manager_HP, General Manager at Hotel Roc PresidenteResponded 3 weeks ago
Dear customers, first of all, I want to thank you for your kind comments.
We are glad you enjoyed your stay as well as the Hotel and its location.
As you tell us, the Hotel is always in continuous improvement, painting, upholstering and arranging all...More
I booked a triple room via cancelon
I had all of the confirming documents ... which had all my details and complete details of my kids, the type of room, etc
And when I arrived they insisted for 2 hours that they had no details...More
1 Thank Charlie R
Response from Community_Manager_HP, General Manager at Hotel Roc PresidenteResponded 4 weeks ago
Dear Mr. Charles Read, to your comment I clarify the following:
Last Sunday, December 17, you arrived at the Hotel and the Staff of the Reception told you that your reservation was not in the system. You made the observation that your reservation was made...More
I was in Havana for 6 days and spoke little Spanish and met the most kind, attentive and soft spoken travel advisor, Arianna who assisted me daily with identifying, mapping and providing advisement on where to go. Arianna was aware of my single travel status...More
1 Thank irislc2017
Response from Community_Manager_HP, General Manager at Hotel Roc PresidenteResponded December 4, 2017
Dear Iris, first of all, on behalf of the Staff and on my own, I want to thank you for your kind comments.
It is a pleasure to know that you have felt very well taken care of by Arianna in our Hotel and I...More
We were booked into the Hotel Presidente by the tour company. This is a old Cuban style Hotel in the Malecon area of Havana that I have found difficult to rate: while it is 2017 the hotel is in a country that is stalled in...More
Response from Community_Manager_HP, Director of Sales at Hotel Roc PresidenteResponded December 1, 2017
First of all thank you for the comments.
It is a great pleasure to receive opinions like yours that make a detailed description of all our services.
The Hotel Roc President was inaugurated on December 28, 1928. The decoration of its interior is...More
In January 2017, my friends and I spent four weeks in Havana. We enjoyed breakfast and dinner each day in the Salon Miramar buffet restaurant at Hotel Presidente, Havana. We were made most welcome by the management and staff. The dining room was spacious and...More
Response from Community_Manager_HP, Director de Relaciones Públicas at Hotel Roc PresidenteResponded October 30, 2017
Dear Sir bmboardman
Thank you very much for your comment. Let me thank you on behalf of the management and staff of our hotel.
Your comments motivate us while we are happy that guests have felt at home in our hotel.
We work hard everyday...More