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Hotel Plaza

Elvoline$111*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hotel Plaza
Hotel Plaza
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1,265 Reviews from our TripAdvisor Community

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Showing 503: English reviews
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Lethbridge, Canada
Reviewed yesterday NEW

I was disappointed with this hotel. Having travelled to Cuba extensively I find the Cubans friendly, engaging and very helpful. Not at this hotel. No customer service at all. Very slow or no service in the lobby bar and in the restaurant upstairs the staff were busy checking their phones as wifi was accessible. It is too bad because the...

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Helpful?
Thank suescanning
Reviewed 6 days ago NEWvia mobile

I appreciate that things are tough in Cuba and that the hotel is old but when you are charged $200 per night you expect a bit more than glad wrap for your bathroom window; tiles so cracked they cut your feet; and electric sockets hanging off the wall exposing dangerous wires. On top of this the staff were sour and...

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1Thank RCDaly
Dublin, Ireland
Reviewed 1 week ago

The location of the hotel is good however everything else is dreadful. The staff at reception are not helpful and the woman that manages wifi cards and international calls is the most miserable and rude person we have ever met. The drinks and food were also poor quality, do not stay!

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Helpful?
1Thank cannonball2011
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Dear guest, we are very sorry that your stay at the hotel has not been what you expected, but we thank you for your communication because the working group of the Plaza Hotel puts all their efforts in providing a service with the required quality

Long Beach, New York
Reviewed 1 week ago

The Plaza Hotel (built in 1908) is old but if you want a trip back in time come here - the rooms are adequate but the people are wonderful - sitting at the bar with the piano player playing "a kiss is but a kiss" I thought Humphrey Bogart would be coming thru the doors any moment. The location in...

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1Thank squinn46
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Many thanks for your review we are very happy that you have felt good in our hotel, we hope you can return soon.

Hong Kong, China
Reviewed 2 weeks ago

We paid a lot of money to stay in the Plaza Hotel in the heart of Old Havana, reputedly a beautiful colonial building servicing as a "luxury hotel". The building probably was beautiful in the 1950's but little has been maintained since then. Our party booked 3 rooms which were in disgraceful condition. Lights didn't work, no hot water, dribbling...

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Helpful?
2Thank DericPW
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Dear customer, we are very sorry about your opinion about the hotel and its services, we appreciate your communication, as the staff of workers in general strive to provide a service with the required quality.

Hong Kong, China
Reviewed 3 weeks ago via mobile

This is a hotel that was no doubt lovely in its heyday. The vaulted ceilings of the lobby, the tiled floors, stained glass skylights and classic facade all show promise and hark back to a bygone age... Now, however.... The rooms are small, dingy, with antique aircons, doors that won't open, windows that won't close... Some of these things are...

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Helpful?
2Thank Tony M
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Dear customer we are sorry that your stay at the hotel has not been completely satisfactory but we thank you for your communication because the hotel workers strive to provide a quality service

Rome, Italy
Reviewed 3 weeks ago via mobile

Smelly, old, dirty, what else... just terrible! Needs renovation in every part, From lobby, to restaurant to rooms. The rooms are smelly, dirty, falling into pieces.... dirty sheets.... broken toilet ..: Just avoid it. I would be more comfortable in a tent in the middle of a garden that in such room... And the price you pay for such a...

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2Thank 846Italiangirl2007
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Dear customer, we thank you for your communication since the hotel workers work at all times to provide the service with the quality that our customers deserve. We were very sorry that the stay at our hotel was not up to your expectations

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

The hotel was probably good in its day but it is now very tired and run down. Hotel rates in the old town of Havana are high but even so the money being charged here is very poor value. And the service is very patchy. Stay somewhere else.

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2Thank A TripAdvisor Member
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

Dear Sir, we are very sorry that your stay at the hotel has not been good for you, but we thank you for your opinion, because the staff work hard to provide quality service

Reviewed April 15, 2017 via mobile

Sure it's a little worn down, but that's what Cuba's all about. If you just want to stay in a resort without having to leave, and do nothing, this hotel is not for you. But if you want to experience Cuba, this is the place.

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1Thank Luke M
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review

We appreciate your opinion, the hotel staff work at all times to provide the service with the required quality.

Reviewed April 14, 2017 via mobile

Gonzalo and Thomas really looked after us during our stay. They were friendly helpful and polite and gave us great recommendations and answered all our questions during our stay. My family member often had a little too much rum and Gonzalo really looked after us. Above and beyond.

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1Thank Babaloo71
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this review
Google Translation

Muchas gracias por su opinion tan positiva los trabajadores del hotel nos sentimos muy contento de que usted se haya...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Concierge
  • Room Service

Additional Information about Hotel Plaza

Address: Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $111 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Plaza 4*
Number of rooms: 188
Reservation Options:
TripAdvisor is proud to partner with Cancelon, Evoline ltd and TripOnline SA so you can book your Hotel Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Hotel Havana
Hotel Style:
#32 Luxury Hotel in Havana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Plaza staff and other travelers.
21 questions
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Questions? Get answers from Hotel Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Under no circumstances should you stay in any of the rooms at this hotel unless you are writing a thesis on bad customer service.”
DericPW, 2 weeks ago | Read review
“Contact bellman ahead of time and promise $100”
hholman2016, Mar 3, 2017 | Read review
“street side is very loud and windows do not always close entirely”
vssc1, Feb 16, 2017 | Read review
“avoid this hotel no rooms we saw were acceptable”
StaffordshireHelen, Feb 15, 2017 | Read review
“I can only suggest that if they weather is hot you might want to verify the a/c actually works before accepting a room.”
Barb527, Feb 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Elvoline
$111* /night
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TripAdvisor$110
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*Disclaimer
Prices are for 1 room, 2 adults
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