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Iberostar Parque Central
8,689 reviews
#6 of 324 Hotels in Havana
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Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (6,168)6,168
Room & Suite (1038)
Pool & Beach (617)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Parque Central
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 324 hotels in Havana
Location
Cleanliness
Service
Value
Travelers' Choice
This hotel has been completely refurbished to offer a better accommodation experience. The hotel has all of the seductive charm of Havana that you can't miss out on. Its unmistakably Spanish colonial style is one of the draws of this magnificent hotel. The hotel has well-equipped rooms and suites, a rooftop pool, a fitness room, SPA Sensations with a Jacuzzi, live Cuban music, meeting rooms, 3 restaurants and 5 bars...Plus the best ambience of the best hotel in Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Full view
Property amenities
Free internet
Pool
Bar / lounge
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Spa
Public wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
125Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Contact
Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
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8,689Reviews430Q+A100Room tips
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Popular mentions
Last December, I stayed at this hotel for a week. I found the staff to be very friendly and helpful. The breakfast was not buffet, waiters served it. Many choices. My room was spacious, full size bathroom, bathrobe and slippers provided. High definition telly with several channels to chose from. Concierge at the hotel was quite helpful. Due to the Coronavirus problem I had to be tested, at the airport, had to stay in the hotel until my test came back. It took one day and a half. Manager contacted me to make sure my time in the hotel was pleasant.
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Date of stay: December 2020
Rooms
Location
Service
Helpful
Response from Yanisley Álvarez, Other at Iberostar Parque Central
Responded 4 days ago
Dear Eric: On behalf of the whole team of Iberostar Parque Central, we would like to thank you for choosing us to spent a relaxing and comfortable week in Havana. It is a pleasure to confirm that our beautiful instalations and services were in line with your expectations. During this new normality, we focus all our efforts on ensuring our guests enjoy a cozy and safe experience. We will congratulate our staff on your behalf for their professionalism and dedication. We hope to welcome you back again soon. Thanks for trusting Iberostar. Regards, Quality Manager Iberostar Parque Central
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This hotel is not a 5 stars at all! ,I booked a week (20/12/2020-27/12/2020) and had to leave the hotel one day earlier and change all my travel plans because service was TERRIBLE in general. Staff need to be trained about how to give proper service, service was very slow at the Patio Bar my first two days of the week and there were only 3 tables occupied, the restaurant has no info or someone at the door to guide and help guests on how service will be provided while eating there (all this in the middle of a pandemic🤦🏼♂️), entering the restaurant you have to guess what to do or where to go or how to get served even with one of the waitresses next to me (again, all this in the middle of a pandemic), on my 2nd day I saw a waiter yelling at a guest😱, Toasts were cold and not toasted at all in breakfast time one day and in lunch time I ordered chicken and it was raw(I added picture down below). It was not until I went to the pool area to swim that I learned I wasn’t allowed to swim until my Covid results came back negative and another day after the PCR results came back negative I went to swim and when the towel guy showed up told me I just had 5 minutes left because swimming pool was reserved for a private party,in total: I could not use the swimming pool at all during my short stay. I have to say that not all staff were bad: The gentleman at the reception the night I arrived and one of the ladies; the bartender from the swimming pool area my first and last day, they all were very professional. Still tho, this was my first and last time in an Iberostar hotel and this specific one I will NEVER recommend it. HANOY.…
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Date of stay: December 2020Trip type: Traveled solo
Helpful
Response from Yanisley Álvarez, Other at Iberostar Parque Central
Responded 1 week ago
Dear guest: First of all, we would like to thank you for choosing to stay at our hotel and for providing us with your insightful input regarding your most recent stay. We are sincerely sorry to learn that your experience at our hotel failed to live up to your expectations and that you felt less than satisfied with our services. All the concerns brought up in this review have been accordingly addressed to the best of our possibilities. We guarantee that all relevant measures have been taken in this case in an effort to avoid any similar incidents in the future. Please keep in mind that it would be a pleasure for us to have the opportunity of receiving you once again in the Cuba destination and make your vacations the best we possibly can. Kind regards, Quality Manager Iberostar Parque Central
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We stayed at the Iberostar Parque Central February 2020. The hotel was excellent in all aspects. The concierge staff could not be more helpful. Our room was spacious with a wonderful view over the park with the vintage cars and carriages passing by. During our stay, there was one issue that could have completely spoiled our holiday. This issue was resolved promptly by Priscilla Uribe Aguillon (Rooms Manager). Priscilla was so professional, helpful, engaging and always followed through setting time aside for us in her already very busy schedule. We would happily return to Iberostar Parque Central knowing how competent and caring the management team are under the direction of Jorge Saez Parra (General Manger) who also personally involved himself in our situation and who again put time aside for us to ensure everything was resolved. This holiday will now always remain in our memory as one of our most wonderful trips, Thank you Priscilla and Jorge, Iberostar are very lucky to have such excellent managers…
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Date of stay: February 2020
Value
Location
Service
Room Tip: We enjoyed being on the Colonial side of the hotel. Felt very authentic
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2 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Owner at Iberostar Parque Central
Responded Aug 7, 2020
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. Of course we will pass on your kind compliments to our team, they will be delighted. It is very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Parque Central
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We had heard from a friend of ours how good the hotel was, so we chose it as the 3-day Havana portion of our 3-days Havana, 4-days Varadero trip to Cuba. What a GREAT place to stay! You are in the heart of the old city. Easy walking to many of the scenic squares or plazas. The actual Park is just across the street, and all the typcail tourist attractions and ammenities are right there. By that I mean horse-drawn carriages, old car taxi's, foot tours, and so on. And the hotel itself is FANTASTIC! They placed us in the new tower, and the room was wonderful . There are breakfast buffets on the ground floor of both buildings, and the food was amazing, especially for Cuban buffets. The roof tops had views that were superb. We were invited to a rooftop party Tuesday night, and I could see on the event board that these parties are twice a week, Tuesdays and Saturdays. The music was great, the dancing was fun, and there was lots of energy. I'd certainly be happy to return to this hotel, and wholeheartedly recommend it to you.…
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: If you want old style architecture, book into the Old Tower..
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Helpful
Response from ReputationOnline, Quality Manager at Iberostar Parque Central
Responded May 14, 2020
Dear Gerry, It has been most pleasing to read that you had such a great time at our hotel and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Parque Central
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+1
With Covid-19 gaining a foothold in the UK, we weren’t sure if we’d be allowed to travel, but we did and were very happy with the hotel booked for us in the old part of Havana. Our room in the old block was clean and comfortable and the service was excellent. It turned out that the virus had already taken its toll on the tourist visits to Havana. Half way through our four-night stay, instead of being full to capacity, the “modern” block was completely closed down. Our room was on the outside and we did suffer from early morning noise, with the articulated buses revving up to pull away from the traffic lights below. The view from the roof swimming pool was wonderful, though loungers are in limited supply, especially if you want one with a bit of shade. The breakfasts offered an amazing choice – if you want a Mimosa (Sparkling wine and orange juice), you get the wine from the people welcoming you at the door. We received 5 hours each free Wi-fi, which turned out to be plenty if used conservatively, though there was little or no reception in the room. The seats by the lifts had a Wi-fi symbol on the wall and there the signal was fine, as it was anywhere in the ground floor lounge area. We’d read the reviews about the cost of replacement bottled water in the hotel, but it was only a short walk from the hotel entrance to “centro comercial Harris Brothers”. A visit there is an experience not to be missed anyway. Enter the doors and turn left you’ll find a counter just selling water. There are also plenty of restaurants within a short walk – I won’t say an “easy walking distance” as the pavements and streets are narrow and uneven in the old town with cars and cycle-taxis competing for space. Harris Brothers is out the front entrance and in a square one block to the left. To the right there is the start of a Spanish style Ramblas avenue that offers a pleasant walk up to the Straits of Florida and the channel entrance to the Havana port. Straight ahead is a large square - actually more a rectangle - with American cars and horse-drawn carriages awaiting tourist customers. Sadly for their owners, trade was rather slow and shortly to come to a halt.…
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Outside rooms have the better view, inside rooms are quieter
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1 Helpful vote
Helpful
Response from ReputationOnline, Quality Manager at Iberostar Parque Central
Responded May 5, 2020
Dear guest, We are very pleased to read that you had a pleasant time with us, despite the unusual circumstances. We always welcome our guests ideas because they can help us in our goal of providing perfect holidays. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this wonderfully positive review and look forward to seeing you again in the not too distant future.. Best Regards, Quality Manager Iberostar Parque Central
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PRICE RANGE
$170 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parque central hotel havana, nh parque central hotel havana, parque central havana, nh parque central havana
FORMERLY KNOWN AS
Parque Central
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
427
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Claim Your Listing Frequently Asked Questions about Iberostar Parque Central
Which popular attractions are close to Iberostar Parque Central?
Nearby attractions include Gran Teatro de La Habana (0.1 miles), Museu Nacional de Belas Artes de Cuba (0.1 miles), and Central Park (0.09 miles).
What are some of the property amenities at Iberostar Parque Central?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Parque Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Parque Central?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Iberostar Parque Central?
Conveniently located restaurants include 5 Sentidos, Mekedé, and Restaurante Antojos.
Are there opportunities to exercise at Iberostar Parque Central?
Yes, guests have access to a pool during their stay.
Does Iberostar Parque Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Parque Central?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Iberostar Parque Central?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.6 miles), Museo Hemingway Finca Vigia (0.4 miles), and San Francisco de Asis Square (0.7 miles).
Does Iberostar Parque Central have any great views?
Yes, guests often enjoy the city view available here.
Is Iberostar Parque Central accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.