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Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
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Traveler (6230)
Room & Suite (1109)
Pool & Beach (669)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Parque Central
Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 413 in Havana
Location
4.9
Cleanliness
4.5
Service
4.3
Value
4.1
Travelers' Choice
This hotel has been completely refurbished to offer a better accommodation experience. The hotel has all of the seductive charm of Havana that you can't miss out on. Its unmistakably colonial style is one of the draws of this magnificent hotel. The hotel has well-equipped rooms and suites, a rooftop pool, a fitness room, live Cuban music, meeting rooms, 3 restaurants and 5 bars...Plus the best ambience of the best hotel in Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Massage
Public wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
8810Reviews441Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Joao1965 wrote a review Jun 18
Lisbon, Portugal40 contributions25 helpful votes
Excellent location, easy to walk to main attractions, right by Havana Vieja, very good breakfast, sympathy of staff, nice rooftop and swimming pool, very nice rooms, cleanliness, variety of food at meals,
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Location
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 3 days ago
Dear guest, We would like to thank you for your excellent review of our Iberostar hotel. Our goal is to create a particularly engaging atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you will visit us again soon. Best Regards, Quality Manager Iberostar Parque Central
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Claire E wrote a review Jun 14
2 contributions
When we arrived at the hotel for our two day trip in Havana, we had to wait a long time before we were even acknowledged at the reception desk. We were eventually welcomed and were asked to fill in forms on our arrival and being slightly early to check in, we arranged to leave our bags and check in after two hours. On our return to the hotel after a walk around we had to wait yet again to be acknowledged by the what seemed like very unorganised reception staff. They obviously do not communicate with one another or have an efficient filing system as after 10 minutes of looking for forms we had previously filled in, we were asked to do it again, only for the gentleman who welcomed us the first time to appear with our room cards all ready. The room which was immaculately clean, spacious and provided fantastic views of the Capitol building. However there were no complimentary bottles of water provided in the mini fridge which is a bit disappointing for a five star hotel. We decided to have dinner in one of the two restaurants on our first night which looked promising with a varied menu. It was very quiet with only three tables (including ourselves) dining, but the staff seemed to be floating around doing nothing rather than checking if you wanted another drink/more water. When it came to ordering I was told my option was not available, so I opted for another, which was also unavailable. I then decided on a pasta dish which was rather basic for what looked to be a fancy 5 star restaurant. The bill also seemed a bit ridiculous for what we had, coming in at nearly $100 for two mediocre starters, two alcoholic drinks and two very average main courses. If items are not available on the menu the staff should be informing the customers when they arrive to avoid disappointment at the ordering stage. Another problem we had whilst staying here was the terribly slow service from the bar staff in the main area. We waited more than 15 minutes for a drink only to be blatantly ignored so we ended up walking down the street to another bar where we got served immediately. On the second night my partner asked the barman Jon if we could buy some big bottles of water to which he said bluntly "we don't have any" then looked away. My partner then asked if they had any small bottles, and again Jon replied "we don't have any". Finally he asked if we could at least get some glasses of water and he had to wait 10 minutes to receive these. Lastly, the people who stand outside the door heckling you to exchange your currency with them gets pretty annoying after the 10th time. The should be moved on as these people don't seem to hang around any of the surrounding hotels doing this. Overall I would not recommend staying here when coming to Havana.
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Date of stay: June 2022
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 3 days ago
Dear Claire, Thank you very much for choosing us to enjoy your vacations in the capital of the island. We have read with great interest each of your comments about the aspects that we need to improve in our services. The hotel management and the responsible departments are making all the necessary investigations and changes to prevent similar situations from reoccurring in the future. Iberostar is distinguished for offering its guests a professional and friendly service. We offer our most sincere apologies if on this occasion we were not able to achieve this to the best of our ability. On the other hand, we are happy that you enjoyed your room and the beautiful surroundings. We hope to have a second opportunity to change your mind in the future and offer you a memorable experience in the best Iberostar style. Kind Regards, Quality Manager Iberostar Parque Central
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Tom wrote a review Jun 12
Chester, United Kingdom4 contributions1 helpful vote
Great hotel with central location. Great food and the service was excellent. Rooms cleaned daily and the reception were great at helping with any queries. Would definitely recommend. Also the pool bar was good. Only downside was the gym was closed for a few days
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Date of stay: June 2022Trip type: Traveled
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 4 days ago
Dear guest, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central
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JasonZiggy wrote a review Jun 12
London, United Kingdom29 contributions9 helpful votes
+1
We arrived around 10pm tired after a long journey from UK We went to our room and our first impression was that smelt clean and was very roomy. We went down to get a drink and some food, we ordered a 2 x Cuban sandwich, and had 4 beers and 4 glasses of wine. The sandwich was acceptable but the fries were disgusting (overcooked in stale oil) and inedible. We were brought the bill it was $97.50, I was told I had to pay by credit card - It's a complete rip off !!! After a good nights sleep we woke to see the room in daylight, we were not impressed. The glass on the balcony door needs replacing, there are marks on the tired furniture the electrical socket is falling apart and dangerous, the floor is very tired and worn, the shower is old, falling apart, leaks and goes off whilst in use and there are many cracked tiles on the floor. There is no complimentary tea/coffee facilities, no mini bar and no complimentary water. The TV reception is very poor. The breakfast buffet was reasonable but the coffee is awful. We cannot recommend this hotel !!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this hotel !
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear Jason, On behalf of the whole Team, we would like express how much we regret that you were not able to properly enjoy your stay with us the way we would have hoped. Here, we strive to provide our customers with the best services and attentions in order that their holiday experience is enjoyable and memorable. This is precisely why we thank you for taking the time to bring to our attention the issues you encountered. This genuine information allows us to properly assess the fulfillment of our high-quality standards. On the other hand, it is important to mention that due to regulations implemented in the country, all payments at the hotel are made through credit cards. Although all the issues you describe in your claim have now been properly dealt with by our management team, we regret not knowing of your discomfort during your stay through any of our departments (management, public relations or 24 h reception desk). Had this been the case, we can assure you that our staff would have been more than happy to assist you in any way possible to make sure your holidays continued as planned. Maintaining your trust in us is very important for Iberostar, which is why it would be an immense pleasure to welcome you once again. Kind Regards, Quality Manager Iberostar Parque Central
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Lorraine wrote a review Jun 9
Inverness, United Kingdom14 contributions3 helpful votes
+1
We stayed here for 3 nights before moving onto Varadero….this hotel is beautiful,all staff very friendly and helpful from check in to check out Our room was always spotless…..we stayed on the 7th floor with a view of the parque and what a view it was…. The breakfast was good with plenty of choice something you suit everyone I’d say We are and had drinks(soft and alcoholic) up on the roof top bar,the food was very tasty as were the cocktails…the staff up there were very nice and service was always quick and easy Would highly recommend this hotel for a stay in Havana with plenty to do round about Havana is a beautiful city to visit it took my breathe but then my whole 2 weeks in Cuba was amazing Thanks guys
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Date of stay: April 2022Trip type: Traveled
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 4 days ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central
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György wrote a review Jun 2
11 contributions4 helpful votes
Great location...but that's it. Don't waste your money and time...it is much better service , in other, cheaper hotels in Habana( non exists in Parque Central ). Breakfast is fine ,but dont expect service. Reception wont help you with anything and the restaurant on the roof level is great, but with no service... I do travel a lot and it was pathetic... Dont know , if thise people, just hate to work , or hate guests. Also , the hotel allows beggers and aggressive sales people attack you 3 feet from hotel entrance.... It was like fighting of mosquitoes....every times we got close to the door... Dont use the taxi drivers parked beside the hotel, they will charge you double...wonder , whats the cut for the doorman.Also they got noisy renovations going on. Didnt bother me as much, as we stayed out most of times. We were really disappointed with Iberostar,it will take some time , untill We consider, staying in one of their hotels.
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Date of stay: June 2022Trip type: Traveled
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 2 weeks ago
Dear Yuri, Thank you for sending us your feedback, it is extremely important to us and also for choosing our hotel for your recent holiday. We regret to read that we did not fulfil your expectations on this occasion. We would like to mention that our staff undergo continuous, intense training and have been carefully selected. Therefore, we are disappointed this is not the impression you received as our staff is known to go above and beyond for our guests. Nevertheless, we will share your feedback with our management team for consideration. Once again we thank you for reaching out to us to notify us of your concerns and although it would appear that this was not the perfect fit for your travel , we very much hope you will join us at one of our hotels on your next holiday. Best regards, Quality Manager Iberostar Parque Central
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Frankie wrote a review May 2022
Debrecen, Hungary136 contributions61 helpful votes
This hotel is in a nice location however I had always problems invite guest . The security everywhere, i had the felleing i am in the police building where everybody watches me where I go . If i wanted to talk the duty manager, after i talked to her she just disappeared coming back to me with answers ! What a behave haha, incredible ! If you want to be free dont choose this expensive hotel ! Beauty is not everything in life LOL
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Date of stay: May 2022
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 3 weeks ago
Dear guest, Thank you for choosing us to enjoy your vacations in Havana. Regarding your comments, we would like to clarify that we have a specialized team that works to ensure both preservation of the material goods of our customers and their total comfort as well as the safety of our workers and the entire property. In this sense, respect for integrity is one of the principles that guides our daily work. Perhaps the combination of several factors left you with the wrong impression. We hope to have another opportunity to welcome you in the near future. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central
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tbonjour wrote a review May 2022
Shandon, United Kingdom245 contributions173 helpful votes
Stayed here twice. Best hotel we stayed in in Cuba. Attractive lobby area, with large bar. Excellent breakfast, and evening restaurant. Attractive roof top pool, with bar, and meal facilities. Decent rooms; cheap toiletries. And good location,overlooking Parque Central. What can you do, that after running a tab, the surly hotel checkout tells you -credit cards only. Not us, of course, government policy. What can you do ,when you point out that, at 10 pm, the night before, hotel staff happily received pesos for a big bar bill; yet a second bill, signed for, must be paid by cc. The obnoxious front desk managers, and staff, repeatedly insisted on this cc foreign currency policy, despite 1 0 of us stating that the hotel happily accepted pesos from us at the pool, at the bars, and in the restaurant. We realise this review is unusual, but the deeply unpleasant receptionists undid all the plaudits the hotel deserves.
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Date of stay: May 2022
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 4 weeks ago
Dear guest, Thank you very much for choosing us to enjoy your vacation in the capital of the island. We are proud to know that our facilities and services were of your liking. Since last May 3rd there is a resolution that requires that all payments to be made by credit card only. We understand that this surprised you at the end of your stay. We are sorry for all the inconvenience caused but this is a legal provision that we must strictly follow. We are also astonished by your comment about the behavior of our receptionists. The vocation of service is a hallmark of their daily work. We assure you that the responsible departments will make all the necessary investigations and changes to prevent similar situations from reoccurring in the future. Once again we thank you for notifying us of your concerns and although it would appear that this was not the perfect fit for your travel, we hope you will join us at one of our hotels on your next holiday. Best Regards, Quality Manager Iberostar Parque Central
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YHM wrote a review May 2022
Offenbach, Germany1 contribution1 helpful vote
Dear Iberostart Team, We had a pleasure to stay into your Hotel Parque Central in Havana. After two weeks travelling around Cuba it was like a paradise arriving here. Everything works perfect and all the process are very good organize (check in, rooms, retaurants...) Besides the perfect organization what impressed me most was the friendliness of all employee here, for example Mrs. Consuelo (Pr. Manager). She is extreme costumer oriented, always trying to resolve all the problem of the client, and making the impossible possible, walking around constantly and addressing the clients if they need help before even the client needs to go to the reception (Consuelo is faster) and all these in the very natural cuban authentic atmosphere. In every seconds we had the feeleing to be welcome like in a family not like in other Hotels were you know that the employees are just friendly to you because they want your money. I have been to other 5 Start Hotels in Cuba but for me stay in this Hotel was a nicest. thank you and see you soon
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded May 20, 2022
Dear guest, We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels. Best Regards, Quality Manager Iberostar Parque Central
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Chassepechechicoutimi wrote a review May 2022
Chicoutimi, Canada4 contributions
Bon hôtel pour une escale de quelques jours! Service parfait, bonne climatisation, chambre spacieuse! Gricel is great for public relations. Cigares perfecto. Roof tip pool is nice too. Clean and professional. Nice location in the heart of La Havana. We will come again surely
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Date of stay: May 2022Trip type: Traveled
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ALSO KNOWN AS
parque central hotel havana, nh parque central hotel havana, parque central havana, nh parque central havana
FORMERLY KNOWN AS
Parque Central
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
427
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Frequently Asked Questions about Iberostar Parque Central
Which popular attractions are close to Iberostar Parque Central?
Nearby attractions include Gran Teatro de La Habana (0.1 miles), Museu Nacional de Belas Artes de Cuba (0.1 miles), and Central Park (0.09 miles).
What are some of the property amenities at Iberostar Parque Central?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Parque Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Parque Central?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Iberostar Parque Central?
Conveniently located restaurants include Lo de Monik, 5 Sentidos, and Mekedé.
Are there opportunities to exercise at Iberostar Parque Central?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Iberostar Parque Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Parque Central?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Iberostar Parque Central?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.6 miles), Museo Hemingway Finca Vigia (0.4 miles), and Palacio De Los Capitanes Generales (0.6 miles).
Does Iberostar Parque Central have any great views?
Yes, guests often enjoy the city view available here.
Is Iberostar Parque Central accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.