Iberostar Parque Central
Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
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Room & Suite (1111)
Pool & Beach (668)
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About
#11 of 435 hotels in Havana
Location
4.9
Cleanliness
4.5
Service
4.3
Value
4.1
Travelers' Choice
This hotel has been completely refurbished to offer a better accommodation experience. The hotel has all of the seductive charm of Havana that you can't miss out on. Its unmistakably colonial style is one of the draws of this magnificent hotel. The hotel has well-equipped rooms and suites, a rooftop pool, a fitness room, live Cuban music, meeting rooms, 3 restaurants and 5 bars...Plus the best ambience of the best hotel in Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Massage
Public wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
119Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
Getting there
Rental CarsSee all Havana rental cars
9127Reviews449Q+A100Room tips
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We stayed in this wonderful old, traditional Spanish hotel in the centre of Havana for 5 days. The saying goes : Location, location, location. Well this hotel fits that perfectly. Smack right bang at the big square in Havana couldn’t be better situated. On our arrival at the next hotel we realised that we had left shirts in this hotel. The concierge, Julio César Moralles went above and beyond to arrange for transportation of the forementioned shirts to new hotel in Varadero without charge to us. Hence the title of this review. He couldn’t have done more or try harder & for that I’ll be forever grateful. Thank you Julio.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Don’t use room 220 as it overlooks the rubbish bins!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Considered to be one of the best hotels in Havana but really no where near 5* Our Colonial Room was large but no facilities such as a kettle or coffee etc. Bed was large and comfortable but the room needed dusting and bathroom door and wardrobe doors were stiff to shut. Bathroom was large and shower was good. The room colour was drab and dated. Breakfast was buffet style with a wide range of options including omelettes cooked to order. fruit juices were rather strange. Bread is poor quality but there is a man tasting it constantly. Great view from the rooftop pool area. Impossible to get through the front door without a barrage of hustlers asking if you wanted a taxi etc. The hotel really does need to address this. Watch out in the evening for hustlers who come alongside and start chatting saying they work at the hotel and the offer to show you where there is a good restaurant which is on their way home. We fell for this once - fortunately the restaurant was not at all bad but at the end of the day day there was a request for money from the "hotel doorman" There was no threat but this sort of thing makes you wary of locals who you can never be sure whether they are being genuinely friendly or hustlers. Be aware. Having said that Havana is a safe city and we never felt at risk in any way. The Parque Central is a potentially grand hotel which with a bit more attention to detail could be so much better. It is nonetheless and excellent location…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 3 days ago
Dear guest: Thank you very much for taking the time to share this review of your experience at our hotel. We take note of each of your comments and will communicate them to the hotel management. All relevant actions will be taken to find a solution as soon as possible. Thank you for giving us the opportunity to make improvements to our facilities and services. We hope you will give us the privilege to welcome you back and conquer you with a better stay. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The older part of this hotel is in a great location, with Parque Central at the front and the Prado at the side. (The newer half of the hotel, connected to the old part by a tunnel, is not quite as near to the park and Prado.) Around 100m to the Museo Nacional de Bellas Artes, 200m to the Capitol. Staff were very good, in the main. The pool/bar/snack bar area on the roof is a great place to grab a drink and watch the sun go down. The wifi is sometimes hard to log into, and logs you out as soon as you close your device, but is quick and free, not chargeable as the hotel website says. Room service is very effective and doesn’t come at a premium: prices are the same as in the hotel's restaurants. (600CUP or €5 for a (quite poor) Pizza Margarita.) A very good hotel, all in all, and genuinely 5 star.…
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: In the older part of the hotel, with a view of the Prado or Central Park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gricel S wrote a review Jan 2023
It is a beautiful place, very clean. The people are so nice and kind! The only thing is the Wi fi, not good but that's the same in all Cuba, sometimes better sometimes it is a little hard to connect. But in general the services are good, the hotel has very good location, you can see the old cars just outside of he hotel. We loved It!!!💖
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 2 days ago
Dear Gricel, We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us. The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction. Please come back again soon. Kind regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ideal location in stunning old colonial building. Good breakfast, very comfortable bed and steps from major sites. Directed to use our phone for lobby bar menu but good old fashioned cards can be had – cash only! Concierge very helpful with bookings and recommendations. Wifi spotty and spa out of service.
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: Beware the ‘modern room’ annex which necessitates two staircases and a bit of a hike, and a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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As “gringos” in Cuba without much Spanish, we found it hard to get information on the Jazz Plaza, etc. We so much appreciate the help of the concierges at the Parque Central Hotel. Especially Julio Cesar, an amicable and knowledgeable gentleman who helped us very much during our visit. Thank you again!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear Todd, Thank you very much for sharing this review of your experience at our hotel. It will be a pleasure to welcome you back in the near future. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A classic city centre hotel, well positioned overlooking Central Park and the Capitol area, and adjacent to the old town. The hotel itself has an old and a modern section. We chose to stay in the old (or classic) part because it is more stylish and closer to the main amenities; the newer part is an annex. The room was spacious and comfortable, with a big bed and bathroom with shower and bath. There were no additional supplies, apart from large soap dispensers in the bathroom. So we had an empty fridge, 2 coffee cups and 2 glasses but no water or tea/coffee. The room was very clean with powerful air conditioning. One safety issue: the hairdryer was plugged into a normal wall socket in the bathroom, resting on the surface next to the wash basin; an obvious electrocution risk! Downstairs, there are a bar and two restaurants. The bar is adequate but you will need to use a smart phone to access the menu offline; nothing is printed. Service is fragmented but cheerful. They charge pesos at a 100 per euro rate, which is convenient to calculate but you should be able to get 120 elsewhere. No one comes to Cuba for the food, but at least the main restaurant offers a buffet breakfast with an egg station. It does the job, that’s all to say about it. Don’t bother to eat dinner there: over priced, poor service, and poor quality. It is worth noting that there is a significant language barrier here if you are not good with Spanish. Be patient and try to simplify requests where possible. Overall, a competent city hotel that would rate 4 stars in Europe or America. Brilliant location, comfortable rooms, and satisfactory facilities. Recommended…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Ask for higher floors overlooking the park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear guest, Thank you very much for choosing us to enjoy your holiday in Havana and for recommending us to the TripAdvisor community. As part of the Iberostar family, we work hard to make sure our guests enjoy a comfortable, safe and special stay. In this regard, we thank you for sharing your valuable comments with us. The responsible departments are aware of them and they are already working to take all the pertinent actions and improvements. It will be apriviledge to welcome you back in the near future. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel, just in the heart of the City. Close to all the attractions. Rooms are very clean! Great selection of dishes for breakfast. The view from the rooftop pool is stunning! The staff at reception, concierge and bars is very helpful. I cannot say the same thing about breakfast restaurant staff.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear guest, It is a priviledge to read that you have spent such a great time in our facilities. We look forward to repeat or to surpass this experience in the near future. Thanks for trusting us. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 6 nights in this fantastic location in Havana steps to the key sites. Front desk was very helpful. Thank you to concierge Julio and Eddy for organizing excursions and recommending restaurants. Very professional and friendly. In fact all staff were very accommodating. Would absolutely recommend. Roof top pool was a great place to hang out and food service was available there as well.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear Carlo, Thank you very much for sharing this review of your experience with us. We look forward to welcoming you back in the near future. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this is an amazing hotel with a very nice staff. the concierge will help with reservations and he knows where to eat really good. the rooms are very nice with all necessary utensils (e.g. blowdrier). the pool on the rooftop is absolutely great! the fotos below show the view from the rooftop. the bar in the lobby where you also get snacks is open 24 hours! they sell cigars there too and there is a smokers lounge. we stayed for six nights. on the minus side: one of the two working elevators is kinda moody... and the don't have a menu card in the lobbybar. they say its on the internet but you just get to the link at the moment when you connect your cell with the wifi. they really should put a qr code on the tables or at least some menues... and a couple of times the electricity went out but just for a short time. over all it was an amazing experience and definitly worth staying there!!!…
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 2 weeks ago
Dear guest, Thank you very much for having entrusted us with the enjoyment of such a special holiday in Havana. We take note of your valuable suggestions. It gives us a wonderful opportunity to check points for improvement in our services. We look forward to the privilege of welcoming you back in the near future. Kind Regards, Quality Manager Iberostar Parque Central
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
parque central hotel havana, nh parque central hotel havana, parque central havana, nh parque central havana
FORMERLY KNOWN AS
Parque Central
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
427
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Claim Your ListingIBEROSTAR PARQUE CENTRAL - Updated 2023 Prices & Hotel Reviews (Havana, Cuba)
Frequently Asked Questions about Iberostar Parque Central
Which popular attractions are close to Iberostar Parque Central?
Nearby attractions include Gran Teatro de La Habana (0.1 miles), Museu Nacional de Belas Artes de Cuba (0.1 miles), and El Capitolio (0.2 miles).
What are some of the property amenities at Iberostar Parque Central?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Parque Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Parque Central?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Iberostar Parque Central?
Conveniently located restaurants include Ricardon, Lo de Monik, and 5 Sentidos.
Are there opportunities to exercise at Iberostar Parque Central?
Yes, guests have access to a pool and a fitness center during their stay.
Does Iberostar Parque Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Parque Central?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Iberostar Parque Central?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.6 miles), San Francisco de Asis Square (0.7 miles), and Palacio De Los Capitanes Generales (0.6 miles).
Does Iberostar Parque Central have any great views?
Yes, guests often enjoy the city view available here.
Is Iberostar Parque Central accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.