Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English, French, Spanish
Property amenities
Street parking
Public wifi
Free breakfast
Evening entertainment
Car hire
Rooftop terrace
Baggage storage
24-hour front desk
Paid internet
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Location
Prado No 416 esq San Rafael, Havana 10100 Cuba
Hotel Inglaterra
3,067 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Inglaterra garners appreciation for its attentive service and historic charm, complete with live music that contributes to a vibrant atmosphere. While the central location in Old Havana is lauded for its convenience, some guests have concerns about noise.
The spacious and clean rooms are generally well-received, but there are occasional grievances regarding outdated amenities and noise issues. Despite the hotel's endearing qualities, travelers are critical of the pricing, feeling that the cost does not quite match the overall value, especially in the context of local economic standards.
Location
Central
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Charming
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Hotel is in a great location on the main square with all the old cars parked out front. It has lots and lots of live music from a pianist at breakfast, bands throughout the day on the front terrace and more on the rooftop terrace in the evenings.
Service is a little hit and miss but the rooms are clean, the place has grandeur and feels like a throw back to Havana’s heydays. Prices at the hotel are reasonable compared to outside restaurants etc and the club sandwich is worth a shout
Breakfast is terrible though, just feels like a mish mash of things thrown together although the coffee is good.
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ania Mastrapa Pérez, Owner at Hotel Inglaterra
Responded Jan 9, 2025
Dear Anthony J: Thank you for your confidence in choosing us and sharing your experience. It would have been ideal if you had approached our quality staff or public relations, by solving your concerns we would have made your stay more pleasant. We hope that you will be able to return very soon to continue knowing the virtues and customs of our country. We are waiting for it! Best regards, Ms. Ania Mastrapa Pérez Public Relations & Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strongly recommend this central Havana hotel if you want a flavour of Cuba's colo nial past, live music at breakfast and in the outside and rooftop bars, plus great views and supper on the roof top terrace. Very comfortable bedroom with adequate ensuite. Amazing decor in the reception rooms Staff on Reception and in the rooftop bar were very helpful and friendly and always welcomed you warmly back every day! The location is perfect for exploring the city centre, choosing a classic american taxi outside, and having a balcony overlooking the main square. Would definitely stay here again.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip:Enjoy the roof top bar and live music even if not a resident. Best in Havana!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Calzada, Owner at Hotel Inglaterra
Responded Mar 25, 2024
Estimado cliente, Le agradecemos la recomendación y el comentario sobre nuestro hotel. Estamos muy contentos de haber cumplido con sus estándares. Esperamos que repita su visita por nuestra instalación muy pronto. Saludos Director General
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I stayed at the hotel England for 5 days and had a comfortable and friendly stay. The service was excellent, the staff was attentive and polite at all times, any questions answered and gave solutions and recommendations of the essential places to know, which also helped a lot the location of the hotel because it is located in one of the most central places, the block next to the Capitol of Havana... and the beginning of the main street called in Cuba the Boulevard... I would stay there again and recommend it 💯%
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Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Try to avoid this hotel if you want to enjoy your holiday. It's an old hotel very much down. The only thing that lived up to the rate was breakfast. The rest, for oblivion. WiFi outrageously slow, limited and ONLY IN COMMON AREAS (for everything you have to go to the lobby on the ground floor or if you are lucky and the repeater works, you can go out to the hallway of your flat, although there you will have to navigate standing there, as there is nowhere to sit). If you are lucky enough for the elevator to work, take it for granted, since throughout my stay it was out of service (3 floors of uncomfortable stairs each time you want to check a WhatsApp message). They charge a fee twice what the hotel is actually worth. Employees are friendly only when they try to sell you excursions or currency, then ignore you or respond with monosyllables. It doesn't have a bidet and the hot water sometimes runs. The frigobar makes a lot of noise and cools between little and nothing. Not to mention the stalkers who stalk tourists at the hotel door, with the complicity of the staff. I forgot: I paid for the most expensive room (with balcony) but the balcony is 30cm deep and 1 meter wide (you can only stand), its openings are old and broken like some glass, so the noise is unbearable throughout the day, as it is like sleeping in the street itself. The hotel is in urgent need of a complete renovation (building and human). Don't give your money away, there are better options in Havana.
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Date of stay: December 2024Trip type: Traveled as a couple
Room Tip:Evitar este hotel a no ser que sea la única opción disponible. Si no podes evitarlo, al menos...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Hotel Inglaterra was unfortunately a major disappointment, with one significant exception: the reception staff. They were truly outstanding. Their excellent English skills made communication effortless, and they went out of their way to assist us. From helping with practicalities to sharing valuable tips on how to make the most of Havana, they were the highlight of our stay.
However, the positive experience at the reception could not make up for the dreadful condition of the room. It was a huge letdown. The room lacked a window, making it feel cramped and claustrophobic. Everything was clearly outdated and in need of serious refurbishment. To make matters worse, the noise levels were unbearable. Loud music played until midnight, and starting as early as 6 a.m., we were woken up by relentless noise, making restful sleep impossible. On top of it all, the bed sheets were dirty (blood stains?) and the towels as well.
For €130 per night, this level of quality is unacceptable. We expected much more for such a price. Considering the vast array of better hotels available in Havana, I strongly advise looking elsewhere for accommodation. This hotel simply does not live up to its historic reputation or its price tag.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ania Mastrapa Pérez, Owner at Hotel Inglaterra
Responded Nov 27, 2024
Dear cruiser35539109384: First of all, we apologize for the inconvenience caused during your stay and deeply regret that we did not meet your expectations. We appreciate your comments, no doubt a great help to continue working on improving our product and its services. The hotel has 83 rooms, 50% have balconies with city views and the rest have windows to the corridors. We have in project the isonorization of the rooms. We apologize again and hope you will be able to return to our country soon. Best regards, Ms. Ania Mastrapa Pérez Public Relations & Community Manager
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Arriving at the Hotel Inglés in Havana is quite an experience. The building, although old, is very well preserved and the bellboys and employees at the reception welcome you with warmth and inform you about the weather, the change and the activities to do. The rooms, with air conditioning and mini bar and above all, with a fairly comfortable bed, are more than enough to rest. The bathroom is always clean and ventilated, in addition to having sufficient and quality amenities on hand, making the stay pleasant. The restaurant and bars are simply unbeatable. In addition, there is always a Cuban son group that is very good, provides an atmosphere and does not allow us to forget that we are in the Caribbean.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip:La zona es muy concurrida y algunas horas puede parecer caótica.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is good, comfortable and nice, the wifi works well although the time is quite limited, only 4 hours a day. The breakfast is complete but many more salty options than sweets, the water at breakfast is paid separately, a serious mistake on the part of the hotel. Good attention.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just Like Old Havana, this hotel is showing signs of age. I stayed here for six nights and had a memorable experience. The floor of hotel was uneven and you could see the general facility is struggling to stay upright. The staff however were great with my room attendant Gema giving me that homely attention. The restaurant staff too were extremely warm and the hotel provided amazing breakfast. The internet was a big challenge and had to step out of the room to ahve a meaningful connection. The location was nosy though as Old Havana is one large party scene with entertainment going on till morning. The other major downside was that when I tried to extend my stay, the cash payment option was three times online payment yet, online payment was not available due to financial sanctions. Had to organise someone outside the country to process the payment for me. They also priced room bar items in Cuban currency but charged me in dollars as I was checking out. Next time, I'll try outside Old Havana.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ania Mastrapa Pérez, Dueño at Hotel Inglaterra
Responded Nov 23, 2024
Dear 295jmm: First of all, thank you very much for choosing our hotel and for sharing your experience. We apologize for the inconvenience. Your comments are very helpful to continue working on improving our hotel and its services. Best regards, Ms. Ania Mastrapa Pérez Public Relations / Community Manager
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A grand old hotel fallen on hard times. Our room was at the front so some street noise given that the patio doors were ancient and leaky. Actually the noise from within was much worse as it comes down from the rooftop restaurant via a ventilation space. Like being in the middle of the party until midnight.
Breakfast gave us the runs for several days until we learned to avoid the powdered scrambled egg and the toxic pancakes. Brought our own peanut butter and bananas for on the toast.
The restaurant has some good choices but you must pay by credit card at the official exchange rate of 120 cup per usd, which is less than half the going rate on the street. So our delicious chicken cordon blu dinner for two cost us usd 50 instead of 25 if we had been allowed to pay in cash. Still not outrageous until you consider that a gp earns 20 usd per month. Money changing seems to be the #1 occupation in Havana. To be clear we enjoyed the Ingleterra hotel but it's no 5 star.
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My mother, my boyfriend and I have come and I knew the hotel before and we have seen some significant changes in a positive way, they have put a very cozy terrace on San Rafael Street where all kinds of cakes, coffees and sweets are served. They have created a very familiar atmosphere like the European terraces with light bulbs at the foot of streets with real estate agencies with mahogany-colored light bulbs. The terrace on the top floor has live music and all kinds of cocktails and wonderful views. It is a very romantic hotel. At breakfast the buffet is included and there is a very attentive waiter service, especially young girls and boys. We got a room with a view of the incredible meadow, we got the room of José Martín, one of the most important intellectual people in Cuba. The main restaurant is colonial style full of arches and columns, without a doubt we will return the year I came . The hotel is clean and very comfortable, the rest is Serca de la Habana Serca de los miseos and the capitol
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Havana area.
ALSO KNOWN AS
inglaterra hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hotel Inglaterra?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.6 miles), San Francisco de Asis Square (0.7 miles), and Palacio De Los Capitanes Generales (0.6 miles).