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Hotel Inglaterra

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Prado No 416 esq San Rafael. Habana Vieja., Havana 10100 Cuba
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Traveler (1960)
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Room & Suite (472)

About

#34 of 408 hotels in Havana
Location
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Service
Value
It's the oldest hotel in the city, founded in 1875, declared Nacional Monument in 1981 and located in the center of the city, in front of the Central Park and near to interesting places in Old Havana. The architecture, history, location, and the presence of the cuban culture are the principal atractions of this charming hotel. It was considered one of the most famous hotels in Cuba and the world, attracting the atention of many important personalities like: Sara Bernhart, Enrico Carusso, Ana Pavlova, Imperio Argentina, Gabriela Mistral, Jose Marti Perez, Antonio Maceo among others . Concerts by the Band of the City, launching of books, recital of poems, talkings about history and exhibitions, are the kind of activities offered to guests and cuban population. You can also enjoy the cuban plastic arts since its tables and the menu of the Colonial Restaurant designed by the most famous cuban painters.
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Property amenities
Street parking
Public wifi
Free breakfast
Evening entertainment
Car hire
Rooftop terrace
Baggage storage
24-hour front desk
Paid internet
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish
2124Reviews101Q+A100Room tips
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De La Rosa R wrote a review Aug 2021
Nassau, New Providence Island291 contributions15 helpful votes
+1
Hi everybody I like to share my experience in my last trip to Habana Cuba, everything start when you reach to the terminal and the official take you to an area where they give you a briefing about what going to happen before you move forward, they tell you about the COVID test you going to take in few min, they give you the options for the mandatory quarantine for 7 days you going to have in different hotels in the town , they tell you about the transportation and the rules for this quarantine, after the briefing you can take the covid test and clear immigration them you can have a Dr that going to ask you questions about you health and take you temperature, immediately you have the tour operator where you going to book the hotel of you preference if you no have booked online, the prices are from 295.00 CAD to 450.00 CAD or the equivalent in Euros for the 7 days, this price include transportation Airport hotel, 7 night 8 days in the hotel and 3 meals a day with a soft drink, in my case I get Hotel Inglaterra for 355.00 CAD, an classic hotel in the middle of the old Habana close to everything but this no mater because from the day you check in you can’t get out of you room, in the hotel they give you the rules and one security scort you to you room. You cant have visit or send packages no alcohol brewages are authorize nurses come two times a day to take you Temperature, Drs. come to see you the first and the last day, day before last they come to you room to take a covid test to make sure you not have the virus before you leave the hotel, The Staff in Hotel Inglaterra very professional and always with a smile in the face when they come to you door, room service excellent, you always can order something for snack or café after Dinner at you spend, room very clean and sanitize you can smell this when you come in the first day, I recommend to have you cellphone activate so you can have contact with you Family and friend thru Wi-Fi, they sale one hour Wi-Fi card for 25 CUP, in the hotel any extra is in CUP, you can exchange you Canadians Dollar or Euros in the lobby of the hotel. And well the rest is only to state relax in the room no get stress because you can’t go out and pass you day, for me Hotel Inglaterra was a good choice for this quarantine and I recommender
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Date of stay: April 2021
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Room Tip: Rooms with a view to the Plaza
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bryanmills wrote a review Mar 2020
Paris, France174 contributions100 helpful votes
Usually doormen are not very friendy in Cuba but the worst must be at hotel Inglaterra and this is unacceptable for such a hotel. I bought a wifi card at the desk then wanted to sit down in the lobby for 5mn and at this time of the morning there was nobody and no other guests there. As soon as I sit down the doorman came to me and said if I m not a guest I couldnt stay there I told him I will stay only 5 mn and I wasnt disturbing anybody anyway but he insisted and was very arrogant. How do you sell wifi cards at the desk and having a wifi that everybody can access and then treat customers like that? I was having drinks and meals at the terrace of this hotel before but since then never again Teach your doorman how to behave please!
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Date of stay: February 2020
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Response from Hotel Inglaterra, Atención al cliente/recepción at Hotel Inglaterra
Responded Jun 1, 2021
Disculpe las molestias ocasionadas, tendremos en cuante sus sugerencias, saludos
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Sheryl B wrote a review Mar 2020
3 contributions
Every time we are in Havana , this is our go to spot..lively patio in beautiful hotel.. For a more intimate time..i suggest the hotels London bars outside side patio...or the rooftop terrace bar . Food and drinks are excellent and oh what a view..
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Date of stay: March 2020
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Response from Hotel Inglaterra, Atención al cliente/recepción at Hotel Inglaterra
Responded Jun 1, 2021
Gracias por sus bellas palabras, nos volveremos a encontrar cuando pase esta Pandemia, la esperamos, saludos
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Anne W wrote a review Mar 2020
Toronto, Canada47 contributions28 helpful votes
We did not stay as guests at this hotel but stopped in once for a beverage on the rooftop terrace and then for a meal. We'd heard about the salsa dancing on the terrace and enjoyed the lively music. But our server was quite rude. The next visit was to the covered patio at the entrance to the hotel. Again, our server didn't seem to be interested in giving even mediocre service. The meals, when they arrived after nearly an hour of waiting, were dry and not appetizing. Dine elsewhere, there are lots of choices nearby.
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Date of stay: February 2020
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Julie W wrote a review Mar 2020
6 contributions
+1
There are good and bad things about Hotel Inglaterra - I’ll get to the good later but the bad is very bad. 1. First, there’s a thief on staff. Below is a brief summary of our experience - the full report has been sent to Transat Vacations (we booked through them). My mom and I stayed at Hotel Inglaterra in Havana and cash was stolen from our safe within the first day of our visit. I didn’t report it right away because I expected they would deny it and didn’t want to ruin our vacation. I reported the theft 2 days before we left. They showed me a report showing that only my key card opened the safe. I asked about the override key and was told it’s not possible that was used - there’s only one key and the manager had it. No one would use the key because it’s for exceptional circumstances. The next day we contacted Alicia, our Transat rep, who talked to the public relations manager, Ania, and the hotel manager, who both showed us the same report and told us of the internal investigation they conducted - talking to employees and looking at security camera footage. (They hadn’t kept us updated because they thought we found the money). They also insisted it was not possible, wondered why we hadn’t reported it when it happened and didn’t seem to believe that we wouldn’t have wanted to go through this farce at the beginning of our vacation. They said that we seemed happy with everything else at the hotel, as if we would have taken our anger out on the wonderful breakfast or housekeeping staff. During all of this, Ania and the manager kept insisting that this has never happened before. I took them at their word and thought that even though their internal “investigation” was incomplete and rather laughable, that they sincerely were not aware that a member of their staff is a thief. Imagine my surprise when the day after we arrived home I decided to search for “Hotel Inglaterra theft” and found four previous reviews reporting theft from the in-room safe. Below is a list of Tripadvisor reviews (I can't add links) which shows that Ania, who looked us straight in the eye and said this had never happened before, was indeed aware that this had happened before. She’s been the public relations manager there for over 23 years. Perhaps she was not aware of the Tripadvisor reviews before 2016, but she did reply to the last one, so she lied to us. Ania will probably reply to my review as well, with something along the lines of, “we were happy with everything else so the theft could not possibly have happened”. May 31, 2010 - review by Peter B titled "The safe isn't safe !!!!!!!!!!!!!" March 11, 2015 - review by Mallory H titled "Quirky Cuban Charm" April 12, 2016 - review by 325babs titled "Avoid at all costs" March 6, 2019 - review by Lizmag11 titled "***BEWARE THE SAFE IS NO MORE THAN A CUPBOARD***" to which Ania replied and mentioned the police report There are many documented reports of security flaws in room safes, particularly ones that use key cards. If you stay at this hotel, do not use the safe. Lock up all your belongings in your suitcase and lock the suitcase to some furniture. I do not expect housekeeping would take anything, and they only have one room open at a time when they clean so another hotel guest can’t simply enter the room. These thefts are perpetrated by someone with access to the override key, or with access to make key cards and read/run reports. The reports would also show them which guests are using the room safe and thus which rooms to target. 2. Reviews have stated the hotel offers the same currency exchange rate as the bank, and the rate card on their front desk shows the same bank rate. When we went to exchange money we were told that is only the bank rate (at the time it was 0.7128 for CAD$) and the hotel rate is 0.67. Since were already bilked of money at the bank (that’s another story) we exchanged it anyway. No receipt. The man who exchanged it for us was tall and thin, with short grey hair and dark-rimmed glasses. No idea if the hotel does indeed charge the bank rate or a minimum 4% fee. 3. Customer service is erratic. At the front desk there are one or two people who are pleasant and helpful, the rest seem unhappy to work there. At breakfast, the two people in charge are very happy and helpful and greet you with a smile each morning. I even saw them humming or singing along to the piano player! The rest of the breakfast staff again seems unhappy to work there. The doorman usually opened the door, but quite often was in conversation with others and forgot about his job. Very rarely did they great us, even as we greeted them. We went to other hotels and saw that this was not the norm - customer service at the Inglaterra is particularly bad compared to the surrounding hotels. As a matter of fact, when we left and struggled with our luggage, they literally let the door hit us on the way out. 4. Rooms facing the square are noisy, as previously reviewed - but with earplugs most nights it’s not noticeable. 5. The hotel needs maintenance. There was mold in the bathroom, and water leaks from the toilet and shower handle. 6. There is no concierge service. When we asked to phone our vacation rep, the front desk staff told us to call from our room at our cost. We eventually had the Hotel Parque Central’s concierge desk contact her. 7. The security is flawed. The safes can easily be opened by any member of the staff, either with access to the master key or with access to create the key cards and read/run reports. There are no sensors on the safe doors to record access with the master key. The only security camera I saw was in the lobby, and not in the hallways leading to the rooms. They told me that they don’t run reports showing which key cards have accessed the room. Now for the good, and there’s a lot of good. 1. The location is fantastic! Walking distance to the Malecon, and to Centro and Vieja districts. We walked everywhere and were always able to head back to the hotel for a quick break before continuing our explorations of Havana. 2. Housekeeping was wonderful! The woman who looked after our room did a great job - the room was very clean, she left us heart-shaped notes and elaborate sculptures on the beds with towels and blankets. And when she saw that we took tea bags from breakfast to use the following morning in our room (we didn’t like the in-room coffee pods), she brought us black tea pods for the machine for the remainder of our stay. She saw that I had ear plugs on my night stand and left a package for my mom. Just absolutely wonderful! I can’t make out her signature on the notes, but part of it is Ae__ys. 3. The hotel lobby, restaurant, and lounges are beautiful. People were always taking photos. We had a beer from our mini-fridge and sat in the lounges in the hallway on the first floor and enjoyed the ambience and architecture. 4. There was much more variety at breakfast than we expected - two kinds of eggs, rice, beans, fish and other meats, lots of fresh fruit and juice, yogurt, cereals, breads, cold meats and cheeses, pastries, etc.. There were three different piano players during our stay, and they all played beautifully. What a wonderful way to start the day! 5. The meal prices are competitive with places on Obispo, and drinks are among the cheapest we found. 6. The bathroom in the lobby was clean, and free to use. 7. The music on the streetside patio was amazing. Some nights we listened to it as we fell asleep without earplugs. We spent an evening up on the rooftop terrace listening to the music and watching salsa dancing. 8. Our room was quite large with two large twin or full beds. We were in room 112 with a balcony overlooking Parque Central. It was noisy but a great room. There was a mini-fridge, coffee maker, desk and small table, and a closet. We had plenty of room. And the bathroom was also quite large. Stay here for the ambience, history, and location. But expect theft. I wish we could rate front desk and housekeeping service separately. Our housekeeper was amazing - I hope she got our last tip.
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Date of stay: February 2020
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Room Tip: Room 112 is large, with a balcony and a great view of Parque Central. It's also very noisy,...
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Response from inglaterrahotel, Director de Relaciones Públicas at Hotel Inglaterra
Responded Mar 11, 2020
Dear juliewT2262ZK: As we always say to our guests and customers, we thank you for your contact. Indeed, you reported the loss of 50 Mexican pesos and 50 Canadian dollars and were personally attended by the General Director of the hotel, the Commercial Director (it is clear that Ania is certainly the public relations and the one that historically responds on behalf of the hotel to the clients in social networks as you propose) but it was not the person who participated in the interview with you and the representative of the agency Transat Tours, Alicia. In this interview they show you the report that the system threw. Where it was explained, and thus it was shown, that only one key (yours) had been used in more than 15 openings and that neither the room nor the safe had been violated. If another key had been used it would have been in the report. They also gave you the option to file a complaint with the police and you didn´t do it. You should know that the hotel, in the person of those responsibles, the general manager and the sales or commercial director gave the established attention and provided all the requested information and if the police had come would have acted in the same way since the the hotel has absolutely nothing to hide, and the the managers of it doesn´t approve dishonest attitudes that go against the image of the hotel, the rest of the staff, the cubans and Cuba. It should be noted that this hotel is one of the busiest linear occupation of the city; and although our services still do not reach the perfection we want, it is an important fact to consider. We thank you for your concern about the previous cases reported (4 in 10 years), but rest assured that they all proceeded in the same way, they were treated accordingly and in some if they were reported to the police, the entire investigation was conducted and In no case was it concluded that the hotel was responsible for the losses. Without intending to minimize the number of reported cases, which, as explained above, were treated as established, but only to calculate a percentage can you imagine how many millions of tourists we have received in ten years? We always listen to our clients and we start from the premise that the client is always right but cannot deny that today there are customers (not so honest) that by getting a refund of their insurance they can alter a fact, something so simple as the place where the loss occurred. What we have just exposed is only a reflection on the subject. We reiterate our gratitude, we already take note of the signs that we can and we will work and ask you to trust us and return to our hotel, where you will always be welcome. Greetings with affection, Ania Mastrapa Pérez Public relations Hotel Inglaterra.
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PRICE RANGE
$91 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inglaterra hotel havana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
83
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Frequently Asked Questions about Hotel Inglaterra
Which popular attractions are close to Hotel Inglaterra?
Nearby attractions include Gran Teatro de La Habana (0.03 miles), Museu Nacional de Belas Artes de Cuba (0.2 miles), and Central Park (0.04 miles).
What are some of the property amenities at Hotel Inglaterra?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Inglaterra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Inglaterra?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Inglaterra?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Inglaterra?
Conveniently located restaurants include Elizalde Bar-Restaurante, Mekedé, and El Café.
Which languages are spoken by the staff at Hotel Inglaterra?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Inglaterra?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.6 miles), Museo Hemingway Finca Vigia (0.4 miles), and Palacio De Los Capitanes Generales (0.6 miles).