Tryp Habana Libre
23 Calle L e 23 y 25, Havana 10300 Cuba
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About
#88 of 436 hotels in Havana
Location
4.0
Cleanliness
3.2
Service
3.3
Value
3.1
The 5- star Tryp Habana Libre, one of the most emblematic hotels in Havana, is located in the heart of the Vedado district. This majestic 25- story hotel (572 rooms) offers a unique view of the ocean and of the magical city. Ideal for business people, events, getaways and honeymoons. Guest rooms - 532 rooms: 282 standard, 250 standard panoramic view. Dining: 4 restaurants (a la carte, buffet), 3 cafeterias, 2 bars.
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Property amenities
Paid private parking on-site
Pool
Coffee shop
Nightclub / DJ
Car hire
Conference facilities
Banquet room
Baggage storage
Outdoor pool
Poolside bar
Restaurant
Breakfast buffet
Kid-friendly buffet
Rooftop bar
Meeting rooms
Convenience store
Gift shop
Shops
Sun loungers / beach chairs
Infirmary
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish
Location
89Good for walkers
Grade: 89 out of 100
48Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
23 Calle L e 23 y 25, Havana 10300 Cuba
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5229Reviews136Q+A100Room tips
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Booked premium room with Executive Lounge acess , did not get the service we paid for nor did we get a compensation. The Hotel Staff not prepared at all to deal with certain issues , most importantly hotel staff is not even aware of the services , that being sold on melia.com. Breakfast belwo the average. The premium rooms well appointed , reasonable well design . Hotel carperts , disguting and smelly far from a 5 start experience or premum service.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded 3 weeks ago
Buenos días Gracias por su tiempo. Tomamos notas de todos sus comentarios los cuales daremos una inmediata solución. Lamentamos los imprevistos. Esperamos y pueda volver a visitarnos nuevamente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was everything what I needed for the first few days in Habana, to adapt after the flight. I had a great view on the 22th floor. A big room, perfect bed, a nice bathroom and very important: silence.The breakfast was more then I hoped for. The staff was very professional and helpful. The hotel is so centrally located that you can easily move to other parts of Habana, either walking, by public transport or by taxi. A great choice.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Jan 21, 2023
Dear bu2fool Thank you for your time and comments. We are pleased that you enjoyed the excellent views from our rooms and the professionalism of the staff. We hope you visit us again !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isabel A wrote a review Nov 2022
Las llaves de la habitación NUNCA funcionan hay que estar cambiándolas a diario, el primer día de llegar tuvimos que esperar 2 horas porque no funcionaba la llave cuando al final cambiaron la habitación, la wifi no funcionó Más que unas hora del primer día luego incomunicados todo el tiempo , servicio de habitación, Claudia muy bien asistió un día el resto de la estancia fue sin servicio estuvimos 3 días con la misma sábanas y toallas … SI , Recomiendo venir a cuba , pero NO NEVER a este hotel , no tiene ninguna de las expectativas que presenta …son vagos tardan 4 personas en una barra en atender una mesa sobre 30 o 40 minutos sin estar ocupados … para comer no les cuento la tardanza … Y como si fuera poco como antes dicho la tarjeta nunca funcionó , mientras tomábamos una cerveza (Todos los días hay una diferente y calientes )en el bar del hotel no se nos comunión a hora de salida y 35 minutos pasados nos hicieron pagar 750 pesos que no hubo problema en pagar , pero acorde a lo dicho antes se debió considerar. Y hubiésemos dejado más de propina . luego tuvimos que volver a esperar por otra llave para recuperar nuestras maletas. Servicio PÉSIMO . No Se Pierdan la belleza de este lindo país , la seguridad es maravillosa únicamente Ojalá encontréis un mejor hotel con mejores calidades. Pero si salís por ahí fuera definitivamente una maravilla . Gracias The room keys NEVER work, you have to change them daily, the first day we arrived we had to wait 2 hours because the key didn't work when they finally changed the room, the Wi-Fi didn't work for more than a few hours the first day, then we were all incommunicado the time, room service, Claudia attended very well one day the rest of the stay was without service we stayed 3 days with the same sheets and towels … YES, I recommend coming to Cuba, but NEVER to this hotel, it does not have any of the expectations it presents...they are lazy, it takes 4 people in a bar to serve a table for about 30 or 40 minutes without being busy...for lunch I don't tell them the late ... And as if that were not enough, as I said before, the card never worked, while we were having a beer (every day there is a different one and it is hot) in the hotel bar, they did not communicate with us at check-out time and after 35 minutes they made us pay 750 pesos, which There was no problem paying, but according to what was said before, it should have been considered. And we would have left more than a tip. we then had to wait again for another key to retrieve our bags. TERRIBLE service. Do not miss the beauty of this beautiful country, security is wonderful only I hope you find a better hotel with better qualities…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Dec 3, 2022
Estimada Isabela Gracias por su tiempo y comentarios. Lamentamos los inconvenientes durante su estancia. Tomamos nota de todos sus señalamientos con el fin de mejorar nuestro desempeño. Esperamos que nos de la oportunidad de recibirla nuevamente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here before my stop yo airport and the ambiance is the best .Ariel the buffet captain is a very polite and always check in on customers satisfaction. Bed was good and breakfast the best ever in variety and flavor even I found Cuban tostones here which is a surprise for me. My floor was the 21 and the view spectacular. Room was very comfortable and clean. I really recommend this hotel to all . There is live presentation in lobby with songs and artists . Really enjoyed my stay .
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Oct 26, 2022
Dear Lourdes B Thank you for your time and comments. We are glad that you enjoyed your stay and recommend our hotel. Thank you and we hope you visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To be honest it was an ok hotel! Though there was some dodgy staff to put it mildly! Some rooms were lovely, mine wasn’t great but did the job! Would I go back prob not! Food wasn’t great at all! Small restaurant downstairs was nice. We were relocated because of a hurricane and staff couldn’t give us a straight answer whether we were staying in hotel or not and left us sitting around all day without access to room sometimes.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Oct 4, 2022
Babsw1987 Thank you for your time and comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the last 28 of August ,visited the Polynesian restaurant along with friends and despite the options weren’t to tentative we received a very good service from the waiter Manuel was extremely polite and finally we eat and drink an excellent Pina coladas and sangrias. He was moving too fast for the rest of the employees but he never delivered a bad service on the contrary he served us with the upmost excellence.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Sep 9, 2022
Thank you for your time and comments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I reciently visit the Hotel, the place is located in a excellent location L and 23 ave vedado. The Hotel have an extremely good portential to grow but the maintenance in the hotel is ridículos there is a tone of oportunities that can be fixed and due to the loss of material and details it looks really bad the hallways, elevators, rooms really poor maintenance. The mayority of the employers are excellent specially my room attendance (Barbie 20 floor) the front desk Mariela and the lady that help me blond tall. Overall the mayority are great now when it's become to the money exchange you must be ready for deal with a big problem specially in the outside cafetería. It's a nigthmare. Overall the Hotel have a lot of potencial but with tje poor maintenance it will be close soon , no AC in tje lobby three floors (Big Lobby) and hallways due to tje AC are off I guess because the lobby is missing several doors and seals in between Doors.…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote2 Reposts
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Jun 13, 2022
Dear Gu Z Thank you for your time and comments. We appreciate that you enjoy the location and the staff. As you noticed there are some maintenance issues that we are taking care of. We hope you visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying in the tryp havana libre hotel was a horrid nightmare they ruined my wedding / honeymoon there is absolutely no customer service was treated like a criminal had my car searched by a garage attendant for no reason switched rooms 3 times no hot water most of my 19 day stay if I could get a refund I would have went to another hotel breakfast was not good at all staff has no notion of how to work in hospitality upon check out front desk agent Tanya I told her I was departing soon was loading all my stuff into our car she pretty much didn’t even give us the chance to go to front desk she ran to get a housekeeper had my husband go back up so they can take inventory of there garbage old hangers and crusty stained towels never in my years of travel have I experienced such treatment learn to work in a hotel and treat your guest further more the building is in such bad shape no one takes the time to maintain the property the building is in desperate need of remodel so we had a room with no hot water then the next room was a pool of water and leaky cieling wetting the bed third room had a tv that dosnt work and the door didn’t work either among all the terrible things I had to go through don’t bother asking for silver wear or a plate to eat you food or feed you kid it’s a problem Getting ice was an issue as well ice bucket in your room dosnt exist since u literally have to beg for ice housekeeper from first room was looking for a luggage mat the ones that they lay on the bed apparently it went missing so we had a rudely visit from housekeeping supervisor to take inventory in our room why would I even want to take any of the crap in there not to mention I’m staying there 19 days so we Couldn’t even settle in our room ruined my entire stay in cuba so do yourself a favor avoid this place it was expensive and not worth it I will attach photos I’m still waiting for the manager to reach out to me To reimburse me for my daughter not being able to stay there we had to send her to grandmas because the hotel conditions were not suitable hot water ?? Buffet breakfast was not avail for at least 5 days then it suddenly was with poor selections and the quality of the food beyond poor they don’t even have ketchup same egg omelet day in and out not even decent coffee the milk was powdered milk the fruit was not ripe ever filthy hall way disgusting carpets moldy odor from all the leaks not a single time they cleaned the elevator hello covid ??? and elevator out of 6 only 1 worked they advertise restaurants no no there closed the only one that is open never had guest eating there and the menu was maybe one or 2 items ever avail the 24 hr cafe not worth 1 cent rude staff gross food always out of menu items I can go on and on…
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Feb 7, 2022
Dear mariarU681OU Thank you for your time and comments. We are really sorry for all the things that occurred during your stay. We took actions with the staff in order to avoid things likes this happens again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall very bad impression. First day we changed several rooms since there was an issue in each. Standard rooms are very old and quite dirty. After changing several rooms that day we decided to upgrade to premium rooms. They are renovated and much better but again every day we had stains on sheets even after complaining. From 6 elevators only 1 was working for few days and this is hotel with 25 floors. Breakfast only eggs each day. Staff very unfriendly with some rare exceptions. i would suggest avoiding this hotel. Only location is quite convenient close to the town. Shops in hotel don’t accept payment in their own currency only Eur or usd.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Jan 10, 2022
Dear dijananemanja1405 Thank you for your time and comments. We are really sorry for all the inconveniences during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
UNHYGIENIC and DIRTY PLACE. YOU WILL BE VERY DISAPPOINTED. The staff are nice but those are people in need, always showing puppy dog’s eyes, begging for anything you can give them, which is quite uncomfortable at times. Especially when you notice that your moisturizer is missing, and your hairbrush has another person’s hair on it. I am not much of a confronter, but I ask the cleaning lady about it, and she instantly started to cry. Then another lady came to help with "the translation" and I told her: Hey, this is so weird, but I am hoping you can help me solve a little mystery here. My jar of face cream appears to have vanished off the face of the earth — or at least the bathroom counter. Could you ask her (the cleaning lady) if she has seen it, by any chance? Small white container, black lid? Does she remember moving it somewhere? No? Okay, if you could just keep an eye out for it, I’d really appreciate it, because it’s a very expensive night creme for men and it’s driving me crazy. Anyway, that night the missing moisturizer reappeared but only the empty jar. Unfortunately, there is no place in the whole Havana that you can buy quality skin care. So, if you stay at this hotel make sure to not leave anything with value in the bathroom. Cuba is a very poor country. Thats why you need to understand the behaviour of the staf. If you are in this hotel and want to help the staff with something buy them something to eat. Food is the second best present you can give cubans. In my last day something very horrible happened to me and my baby girl while having breakfast at this hotel. My daughter wanted scrambled eggs, but she got an exceptionally generous portion that I told her to not eat it all. While she was eating the eggs, suddenly the waiter came to us and ask to retreat her plate because there were some mistakes with the order, and I became very anxious about it. My daughter had already begun to eat the eggs and I not understood what the problem was. The waiter became extremely nervous and told me that he needed to withdraw a portion from the plate because my daughter was given two portions, and so he did. If you go to this hotel things like this can happend. You need to have an open mind about everything. So, there was another guest that got a portion of scrambled egg spiced with spit from my daughter in the mist of a pandemic and this is “one of the best hotels in town”.…
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Date of stay: November 2021
Location
Service
Sleep Quality
Room Tip: demand sea view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tryp Habana Libre , Ventas at Tryp Habana Libre
Responded Jan 10, 2022
Dear M4595XGmartino Thank you for your time and comments. We are really sorry for all the inconveniences during your stay. We take note in order to discuss it with the involves areas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
tryp habana libre hotel havana, tryp hotel havana, tryp hotel habana libre, habana libre hotel
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
572
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Claim Your ListingTRYP HABANA LIBRE - Updated 2023 Prices & Hotel Reviews (Havana, Cuba)
Frequently Asked Questions about Tryp Habana Libre
Which popular attractions are close to Tryp Habana Libre?
Nearby attractions include Museo Napoleonico (0.3 miles), University of Havana (0.2 miles), and El Gato Tuerto (0.3 miles).
What are some of the property amenities at Tryp Habana Libre?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Tryp Habana Libre?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Tryp Habana Libre?
Guests can enjoy a rooftop bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Tryp Habana Libre?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Tryp Habana Libre?
Conveniently located restaurants include California Cafe, WOOW Restaurant, and Locos por Cuba.
Are there opportunities to exercise at Tryp Habana Libre?
Yes, guests have access to a pool during their stay.
Does Tryp Habana Libre offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Tryp Habana Libre?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Tryp Habana Libre?
Many travelers enjoy visiting Old Square (Plaza Vieja) (2.1 miles), San Francisco de Asis Square (2.2 miles), and Palacio De Los Capitanes Generales (2.1 miles).
Does Tryp Habana Libre have any great views?
Yes, guests often enjoy the ocean view available here.