Hotel Santa Isabel
Calle Baratillo 9 Between Obispo And Narciso Lopez, Havana 10100 Cuba
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About
#58 of 435 hotels in Havana
Location
4.7
Cleanliness
3.9
Service
3.2
Value
3.1
Welcome to Hotel Santa Isabel, your Havana “home away from home.” Hotel Santa Isabel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
For those interested in checking out popular landmarks while visiting Havana, Hotel Santa Isabel is located a short distance from Plaza de Armas (0.0 mi) and Plaza de la Catedral (0.2 mi).
You’ll enjoy relaxing rooms that offer a flat screen TV, a minibar, and air conditioning, and you can stay connected during your stay as Hotel Santa Isabel offers guests internet access.
The hotel features a concierge. Plus, Hotel Santa Isabel offers breakfast, providing a pleasant respite from your busy day.
If you’re looking for a deli, consider a visit to Paladar Los Mercaderes, Grados, or Cafe Suiza, which are all conveniently located a short distance from Hotel Santa Isabel.
Best of all, Hotel Santa Isabel makes it easy to experience many great Havana attractions like Museo Hemingway Finca Vigia (0.3 mi) and Old Square (Plaza Vieja) (0.3 mi), which are a short distance away.
Hotel Santa Isabel puts the best of Havana at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Internet
Free breakfast
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Concierge
Dry cleaning
Laundry service
Breakfast available
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Room features
Air conditioning
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Location
99Great for walkers
Grade: 99 out of 100
85Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
Contact
Calle Baratillo 9 Between Obispo And Narciso Lopez, Havana 10100 Cuba
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Most Recent
stopped to have a drink of lemonaide. they charged double what all other restaurants were charging ($8.80 pesos!) . waitress took our money($10.00 pesos) and didn't even attempt to give change - pocketed everything!! stay away!!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from anabelq18, Owner at Hotel Santa Isabel
Responded Feb 25, 2020
Dear Sir: We are very sorry for what happened during your stay at our hotel. We have applied disciplinary measures to the entire work shift because it does not specify names, but we cannot allow attitudes such as those to obscure the image and prestige of an installation like ours, we hope it will come back and be able to positively reward its bad experience. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at Santa Isabel for a week and did not have a good experience, unfortunately. First, the positives: decent location within walking of lots of attractions and restaurants; the hotel architecture is interesting, with high-ceilinged rooms; some staff were pleasant, breakfast was okay, bed was comfortable. The negatives: - for the price, the amenities and services were very poor. Compared to the Parque Central where I hung out with friends who were staying there, which had a lively lobby bar/resto and pools, gym, etc., Santa Isabel is just dead and dull. The bar wasn't even open while I was there; - The elevator was broken for 90% of my stay; - The front desk staff, one young woman in particular, was cold and unfriendly; - My room key card kept not working, and when there's no elevator it's a real pain to find out after climbing the stairs to your room; - There was a strong smell of gas/propane in the hall and inside my room. It may have been from the kitchen, but it was very hard to take; - It's very noisy inside the hotel. With doors banging (because they don't fit properly) and cleaning staff talking very loudly to each other it was hard to get a good night's sleep. All in all, it was an expensive place to stay with little to offer in return. I don't recommend it at all.…
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded Feb 26, 2020
Dear Sir: We are very sorry for your negative experience in our hotel, to tell you that we are in constructive improvements because it is an old building that cannot be compared to a modern construction. However, within the improvements, changes in the recreational point of view are also planned in order to make the stay of our customers without affecting the concept of the installation, its history and tradition. We hope you will honor us on another occasion with your visit and give us the opportunity to reverse the criteria you have of our hotel. Thank you, comments like yours allow us to improve and work with the young staff that is incorporated into our team and that should be better every day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location but I won’t get back there any time soon: staff was unfriendly (especially at reception), breakfast was anemic (minimum service, no buffet), rooms were “just ok” (certainly not the quality we had in other similar hotels in Havana and we expected for that price), they charge customers for anything and everything (they charge an eye watering 10% fee to change EUR to CUC this is 4x as much as fees we were charged by other hotels and by restaurants in Havana). The best moment we had at Santa Isabel is ... when we left.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From playing piano in the open air atrium to drinking mojitos on the front promenade, this was best place to stay for presidents, diplomats and foreign agents. A little sun, a little street music and a tiny bit of romantic intrigue in the public square beats any Hemingway or Graham Greene novel.
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded Aug 16, 2019
We greatly appreciate your comment and would like you to visit us again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a beautiful stay at the Hotel Santa Isabel. The rooms are bright, clean and the sheets are always fresh. The hotel staff always willing to help. It's our second stay at the Santa Isabel hotel and it will be our hotel every time we visit Havana
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Date of stay: May 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 30, 2019
Good Morning Thank you very much for your opinions. We are very pleased that you choose our hotel. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A hotel with plenty of history, President Jimmy Carter stayed at the hotel twice. In the heart of old Havana next to the harbor. Walking distance from all the tour sites, restaurants, hemingway favourite places. The rooms are big and majority has a square view- 3rd floor all rooms has access to a wide terrace, AC working and minibar, they have in-room coffee machine (like nespresso) Bathroom old, but working and clean Staff are great and helpful Breakfast a la carte, OK
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Date of stay: May 2019Trip type: Traveled with friends
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 25, 2019
Buenas tarde muchas gracias y nos alegraria muchicimo que nos volviera a visitar. sus comentarios nos ayuda . pues nuestro trabajo es logra que nuestros clientes salga complcido y pasen una estancia inolvidable gracias .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited this bar for a drink - lovely frozen daiquiri. However we stayed much longer because of the fantastic music being played by Oscar and his family. They are a delight and well worth visiting this bar to hear.
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Date of stay: April 2019Trip type: Traveled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 28, 2019
good morning Thank you very much for your comment and we would like you to repeat the visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved this hotel. The location is perfect on one of the most beautiful public square. Lots of bars and restaurants nearby, walking distance. It has a small bar in the lobby and a restaurant attached to the hotel. I only had breakfast there and it was fine. Not great but fine. The rooms of the hotel are perfect! Simple decor but spacious rooms and very comfortable. I would go back to this hotel on my next Havana visit.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 28, 2019
good morning Thank you very much for your comment about our hotel. We would be pleased if you visit us again on your next holidays
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights in April 2019. The hotel is a beautiful building, with lots of faded charm, which we loved. The hotel’s position was great, in Old Havana. Our room had a balcony with a beautiful sea view and down to a beautiful square below. This is not the smartest of hotels, with aged bathroom fittings etc. But what it lacked in swanky newness was more than made up for by the beautiful building and faded colonial charm that made this a perfect place to stay while in Havana.
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Date of stay: April 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 28, 2019
Buenos dias nos encanta que nos escriban y nos pongan sus experiencia de nuestra intalacion . tendremos en cuenta sus opiniones para eliminarla. su criterio es de mucha importancia para nuestro hotel nos gustaria que nos volviera a visitar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you hanker for Colonial, than this is the sweet spot . The building is solid, cool and has colonnades, elegant columns and foliage throughout the central foyer which displays a bespoken elegance. Its Spanish to the core and served as a mansion to the counts of Santovenia . Its stylish enough to give it 3.5 stars with a atrium open to the roof, from which is suspended the biggest Cuban flag . Furnishings are nice as is the abundant vegetation. The roof is a great lookout from which the whole city is laid out, showing baroque monuments, the mall on, the bay \, Christ statue of Habana and La Giraldilla. The hotel is situated on the end of the beautiful Plaza de Armes, Havana’s first square. You couldn’t find a richer spot for historical bearing. Its all here: the Palace of the general captains, the Palacio del Segundo Cabo, the public library and the first fortified garrison in Latin America . Our room had a tall ceiling, with comfortable furnishings and terrific beds. Sleep was perfect this end of Havana. Its not in the busy bustling area. The only thing that i had to complain about was the intermittent access to hot water or at times no flow at all. It has to do with old pipes and Havana’s notorious water works. That said, breakfast on the patio was super with a half decent double espresso and ample choice of fruit and breads. Staff are amiable in the classic Havana pose. If they can furnish what you crave it works . …
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Directorsantaisabel, Director General at Hotel Santa Isabel
Responded May 28, 2019
good morning We love that they write us and put their experience of our intalacion. We will take your opinions into account to eliminate it. and to make your stay enjoy it and always remember us as something beautiful in its life. your criteria is of great importance for our hotel we would like you to visit us again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
santa isabel havana, santa isabel hotel
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
27
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Claim Your ListingHOTEL SANTA ISABEL - Prices & Reviews (Havana, Cuba)
Frequently Asked Questions about Hotel Santa Isabel
Which popular attractions are close to Hotel Santa Isabel?
Nearby attractions include Old Square (Plaza Vieja) (0.3 miles), Plaza de la Catedral (0.2 miles), and Plaza de Armas (0.04 miles).
What are some of the property amenities at Hotel Santa Isabel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Santa Isabel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Santa Isabel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Santa Isabel?
Conveniently located restaurants include Esquina de Cuba, Paladar Los Mercaderes, and El Rum Rum de la Habana.
Are any cleaning services offered at Hotel Santa Isabel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Santa Isabel?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.3 miles), San Francisco de Asis Square (0.2 miles), and Palacio De Los Capitanes Generales (0.07 miles).
Is Hotel Santa Isabel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.