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Hotel Santa Isabel

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Hotel Santa Isabel
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373 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Tel Aviv, Israel
Reviewed 1 week ago

An excellent location- viewing one of main, old city squares. In a 200 years old private rich family house, a nice and big roof terrace overlooking the square. Rooms are spacious bit poorly equipped relatively to 5 stars hotel. Maintenance is poor. Stuff is willing to help and service is o.k. Breakfast is very good and served outdoor facing the...

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Helpful?
Thank ramidov
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear ramidov: First of all, thank you very much for choosing us to enjoy your vacation, and also for publishing your magnificent views on our Hotel. We are glad that you enjoyed our room and the breakfast, we like to serve it outdoor, this way you can feel the Havana in the morning. You are absolutely right about the room...

Wantage, United Kingdom
Reviewed 2 weeks ago via mobile

The hotel is several hundred years old and used to be a private home. We received a warm welcome and a Mojito on arrival. Our room over-looked the harbour and was comfortable. The hot water system warned of 50 degrees but we could never get more than luke warm out of the taps. The room safe didn't work for our...

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Helpful?
Thank Wilmaasdad
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Wilmaasdad We are pleased to know that you enjoyed your stay with us and our Mojito on your arrival. Our staff will have pleased to know that you feel welcome in our Hotel. I’m sorry that we were not able to fix your safe, I’m going to cheek why no body went to your room and fixed it, thanks...

Reviewed 2 weeks ago

Such a beautiful building, inside and out, it's fair to say it has fallen into disrepair, but this really just adds to it's charm, though it really can't get much worse before it's refurbished. Some of the reviewers recommend you pay for the upgrade to be at the front of the hotel overlooking the square, but that's where you have...

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Helpful?
Thank Brian M
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Brian M First of all thank you very much for choosing us to enjoy your vacations in Havana , we all want to save the best memories and also for publishing your magnificent views on our Santa Isabel Hotel, hotel that you considers "Old World Charm" We are glad to know that you enjoyed your stay with us and...

Mermaid Beach, Australia
Reviewed 4 weeks ago

Like most hotels in Cuba, Santa Isabel is old and needs renovation. The biggest plus is its location, in the center of Old Havana, with good a great view on the Plaza de Armas. Our room was very large, with high ceilings and a comfortable big bed. The bathroom is old and had no hot water during the 3 days...

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Helpful?
Thank Dirk W
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Dirk W: Thank you very much for taking your time to let us know about your experience at the Santa Isabel Hotel. The Hotel Management regrets all the inconvenient that you suffered during your stay with us and as you pointed out we had troubles with our boilers that’s why we didn’t have hot water during some periods of...

Dubai, United Arab Emirates
Reviewed October 18, 2016

Me and my friend, we stayed in the hotel for 3 nights and we were very pleased. This elegant, Colonial style hotel is located in one of the best areas in Havana and it has an amazing view of Plaza de Armas. The rooms are big and clean and they have all the utilities you need. The hotel has a...

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Helpful?
Thank Olivia H
Randy R, Gerente at Hotel Santa Isabel, responded to this review

First of all thank you very much for choosing us to enjoy your vacation with your friend and also for publishing these reviews of our Hotel. Thanks for your comments about our rooms and the hotel cleans, we always work to please our client and to provide an excellent service. We are pleased to know that you enjoyed our breakfast...

Redruth, United Kingdom
Reviewed October 17, 2016

Stayed in this hotel for three nights at the start of a two week trip and one night waiting for flight . Found the hotel clean with large airy rooms and everything worked . The staff we found to be helpful and friendly . The breakfast was fine , eggs , fruit , juice , coffee and bread with ham...

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1Thank DonaldC3
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear DonaldC3: First of all thank you very much for choosing us to enjoy your vacation and also for publishing these reviews of our Hotel. Thanks for your comments about our rooms and the hotel cleans, we always work to please our client and to provide an excellent service. We are working to expand our breakfast menu to provide more...

Iasi, Romania
Reviewed October 15, 2016 via mobile

We spent 3 nights in Santa Isabel Hotel. The hotel is a beautiful colonial style building, nicely renovated, maybe the room could use some upgrade as well and the towels could be cleaner, but is still beautiful, with a great location in Old Havana...overlooking Plaza de Armas. Most of the staff are super nice, friendly and courteous and always willing...

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Thank Doina C
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Doina C: First of all thank you very much for choosing us to enjoy your vacation with your friends and also for publishing this reviews of our Hotel which you qualify as “Beautiful " Thanks for your comments about our staff, we always work to please our client and to provide an excellent service. Thank for let us know...

Melbourne, Australia
Reviewed October 11, 2016

Very historic hotel which exceeded expectations. Just the one night spent here but felt very regal staying here. Balconies are fantastic. The doorman on arrival was fantastic, very friendly, sorry I cant recall his name. Best mojito in Cuba was from the bar here.

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Helpful?
Thank karma64
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear karma 64: Thank you very much for taking your time to let us know about your experience at the Santa Isabel Hotel I´m glad that you like our balconies views, our ``mojito´´, we always work to please our clients and to provide a personal and friendly treatment. For us it would be a great pleasure to receive you again...

Sydney
Reviewed October 11, 2016

Rooms are very nice with view on the beautiful Plaza des Armas. Very comfortable and clean rooms by all standards. Service is above average but not yet excellent. Breakfast is very good under the hotel arcades. All in one we would stay again.

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Helpful?
Thank VDTraveller
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear VDTraveller: Thank you very much for taking your time to let us know about your experience at the Santa Isabel Hotel and qualify our cleaning with 5 point, the rooms with 4 point and our service with 3 point You are absolute right when you refer about our 3rd floor rooms, this are our Standard rooms, they offer a...

County Donegal, Ireland
Reviewed October 9, 2016

Last month-September 2016-I spent 8 nights at The Hotel Santa Isabel.First of all,to be positive,this hotel is in an excellent location-on Plaza de Armas.This makes it a very convenient place to stay as it is right in the heart of old Havana-Habana Vieja.I was in a position to walk to many of the sights there.Furthermore,the room that I was given...

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Helpful?
Thank Derry M
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Derry M Thank you very much for taking your time to let us know about your experience at Santa Isabel Hotel. We regret very much for not knowing your opinion that you were not satisfied during your stay in our hotel. Please, believe me that we are working hard in the aspects that failed during your stay. Our breakfast...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $185 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel
Hotel Style:
#16 Luxury Hotel in Havana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Santa Isabel staff and other travelers.
16 questions
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Grand Junction, Colorado
2 months ago
New York City, New York
Seattle, Washington
over a year ago

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Questions? Get answers from Hotel Santa Isabel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Standard rooms are beautifully grand, and they're down the side looking at real Havana.”
 of 5 bubbles brianmE3110QA, 2 weeks ago | Read review
“the suite room”
 of 5 bubbles , Oct 18, 2016 | Read review
“Third floor front rooms are the rooms with a view and balcony .The rooms overlook the square so a perfect place to watch the world go by .”
 of 5 bubbles DonaldC3, Oct 17, 2016 | Read review
“Higher floors have lovely terraces and great viewes”
 of 5 bubbles VDTraveller, Oct 11, 2016 | Read review
“If you decide to stay here amidst the horrific staff a room on the 3rd floor with balcony overlooking the Plaza is a MUST.”
 of 5 bubbles kalexb, Sep 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question