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Hotel Santa Isabel

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Hotel Santa Isabel
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382 Reviews from our TripAdvisor Community

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North Salem, New York
Reviewed 3 weeks ago

My wife and I stayed here last week, and generally had a good experience. You have to temper your expectations in Cuba, so knowing that this was a good experience. The room was large, clean and had a view over Plaza das Armas. The hotel had excellent doors on the patio which blocked any noise. There were problems with the...

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Thank William F
Chebeague Island, Maine
Reviewed 3 weeks ago

Hotel Santa Isabel is well-located, luxurious, historic and staffed by professionals with remarkable courtesy and attention to detail. We upgraded our room (for only 20 CUC per night) to include a terrace with a view of the plaza that was breathtaking. Welcome drinks were offered at the sophisticated, indoor bar. A lovely breakfast was served al fresco accented by music...

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Thank camara21
Gainesville, Florida
Reviewed 3 weeks ago via mobile

The Hotel Santa Isabel has perhaps the best location in the old city. On the Plaza de las Armas, the second-floor rooms have French doors and stained glass windows that lead out to balconies over the square, giving views of the locals, the tourists, and the bookseller stalls that line the plaza every day. Just a few blocks from the...

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1Thank spearshaker69
london
Reviewed 3 weeks ago via mobile

This hotel was a disappointment from the moment we arrived and it's a shame as It looked so lovely from the outside ! The rooms were ok (2 star) although hotel rated itself 5 but we were on the top floor and the elevator broken. The phone to reception didn't work and neither did the safe. We could have put...

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1Thank mdvLondon
Kalamazoo, Michigan
Reviewed 4 weeks ago

We spent a week at Santa Isabel in January 2017. We had expected shabby with few amenities but were pleasantly surprised. We had a suite overlooking the Plaza des Armes with a sunny stained glass window in the door opening onto the Plaza. The bathroom toiletries were wonderful, as was the jacuzzi tub and bidet. The furnishings were old but...

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Thank Anne P
Kent, United Kingdom
Reviewed January 15, 2017

I did not stay here but after quite a few poor meals [Cuban cuisine seems to vary from awful to wonderful] I chose to have lunch here. It is a good place from which to people watch and have a leisurely meal. However, one family had to take their food away in bags as they had to wait so very...

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Thank Pippa65
Tel Aviv, Israel
Reviewed December 1, 2016

An excellent location- viewing one of main, old city squares. In a 200 years old private rich family house, a nice and big roof terrace overlooking the square. Rooms are spacious bit poorly equipped relatively to 5 stars hotel. Maintenance is poor. Stuff is willing to help and service is o.k. Breakfast is very good and served outdoor facing the...

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Thank ramidov
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear ramidov: First of all, thank you very much for choosing us to enjoy your vacation, and also for publishing your magnificent views on our Hotel. We are glad that you enjoyed our room and the breakfast, we like to serve it outdoor, this way you can feel the Havana in the morning. You are absolutely right about the room...

Wantage, United Kingdom
Reviewed November 20, 2016 via mobile

The hotel is several hundred years old and used to be a private home. We received a warm welcome and a Mojito on arrival. Our room over-looked the harbour and was comfortable. The hot water system warned of 50 degrees but we could never get more than luke warm out of the taps. The room safe didn't work for our...

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Thank Wilmaasdad
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Wilmaasdad We are pleased to know that you enjoyed your stay with us and our Mojito on your arrival. Our staff will have pleased to know that you feel welcome in our Hotel. I’m sorry that we were not able to fix your safe, I’m going to cheek why no body went to your room and fixed it, thanks...

Reviewed November 20, 2016

Such a beautiful building, inside and out, it's fair to say it has fallen into disrepair, but this really just adds to it's charm, though it really can't get much worse before it's refurbished. Some of the reviewers recommend you pay for the upgrade to be at the front of the hotel overlooking the square, but that's where you have...

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Thank Brian M
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Brian M First of all thank you very much for choosing us to enjoy your vacations in Havana , we all want to save the best memories and also for publishing your magnificent views on our Santa Isabel Hotel, hotel that you considers "Old World Charm" We are glad to know that you enjoyed your stay with us and...

Mermaid Beach, Australia
Reviewed November 12, 2016

Like most hotels in Cuba, Santa Isabel is old and needs renovation. The biggest plus is its location, in the center of Old Havana, with good a great view on the Plaza de Armas. Our room was very large, with high ceilings and a comfortable big bed. The bathroom is old and had no hot water during the 3 days...

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Thank Dirk W
Randy R, Gerente at Hotel Santa Isabel, responded to this review

Dear Dirk W: Thank you very much for taking your time to let us know about your experience at the Santa Isabel Hotel. The Hotel Management regrets all the inconvenient that you suffered during your stay with us and as you pointed out we had troubles with our boilers that’s why we didn’t have hot water during some periods of...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Concierge
  • Laundry Service

Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $187 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel
Hotel Style:
#18 Luxury Hotel in Havana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Santa Isabel staff and other travelers.
18 questions
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Oak Point TX
1 month ago
Grand Junction, Colorado
5 months ago
New York City, New York

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Questions? Get answers from Hotel Santa Isabel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Difficult to do as you can't talk to anyone when booking.”
 of 5 bubbles WilliamF525, 3 weeks ago | Read review
“Regular room rate -- for a tiny room -- is $350/night; our hotel cost was embedded in tour price and we paid extra for suite.”
  • Door leading to balcony overlooking plaza
 of 5 bubbles S570XLannep, 4 weeks ago | Read review
“Standard rooms are beautifully grand, and they're down the side looking at real Havana.”
 of 5 bubbles brianmE3110QA, Nov 20, 2016 | Read review
“the suite room”
 of 5 bubbles , Oct 18, 2016 | Read review
“Third floor front rooms are the rooms with a view and balcony .The rooms overlook the square so a perfect place to watch the world go by .”
 of 5 bubbles DonaldC3, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question