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Hotel Santa Isabel

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Hotel Santa Isabel
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357 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Los Angeles, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The greatest tragedy is that a hotel so beautiful, steeped in culture and perfectly located hires the most horrific humans to work there. We have travelled the world, and never, NEVER have I experienced a ruder staff in my life. The front desk is an awful experience, every single woman in rotation is mean, not the least bit helpful and... More 

Helpful?
Thank kalexb
Southampton, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Super location for exploring and very friendly staff. Excellent views of the old city and the waterfront from the rooftop. Nice traditional rooms, very comfortable. Great fun sitting on the balcony in the evening with a cigar and a glass of rum watching the world go by. Minor grip would be that could be better. We would go back for... More 

Helpful?
Thank jimtighe
Bexleyheath
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was in a wonderful location for exploring the old town of Havana. Our room was very large junior suite overlooking the Plaza with a balconly. The front desk manager was ok, but not that friendly. The hotel has internet but the cost is 4.50CUC per hour for a card. Get them elsewhere as they only cost 2CUC per... More 

Helpful?
3 Thank nickylukecol
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Accommodation is not one of Havana's traits, but the Hotel Santa Isabel was great. The location is brilliant and rooms look out onto the square, complete with musicians and all the colourful characteristics that you would expect in Cuba. Our breakfast was included which I think they could improve on. The Hotel was formally a palace and the rooms are... More 

Helpful?
2 Thank Dennise F
Miami Springs, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

i was in this great Hotel last month and me and my husband spent a wonderfull time! stepping out to the hotel you are in the middle of everything! good restaurants, historical places, etc. the hotel is clean, classic and the rooms well equipated. some repairs are needed but in general looks good. the team was amazing! specially in the... More 

Helpful?
Thank smart2016669
El Paso
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a beautiful hotel and had an AMAZING Air Conditioner in the rooms! Just what is needed for a hot and humid island like Cuba! The Service was great! From the front Desk, restaurant staff, and bar staff! Always willing to help out in anyway! Remember a tip goes a long way! It is located in such a beautiful... More 

Helpful?
2 Thank Chr1stopher_Sam
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 13, 2016 via mobile

We visited during our stay in Cuba and this hotel located in Plaza de Armas was lovely looking. The hotel is near to the fab restaurants in old Havana on Obispo, round the corner from Plaza San Francisco (also nice restaurants near there), near Hotel Ambos Mundos where Hemingway stayed. It's also close to Plaza Vieja and it's attractions and... More 

Helpful?
Thank IS_1969
Arnhem, The Netherlands
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 10, 2016

Nice situated hotel at plaza armas - Habana vieja. spacious rooms, perfect beds, good AC, nice staf, funny breakfast. you never get everything you've ordered, but still the breakfast was fine with enough food, bread, eggs etc. bar has hugh variety of rum and cigars.

Helpful?
Thank E-en-J-NL
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 26, 2016

Worst service I've ever seen in a hotel. We waited one hour and 45 minutes to get our room. The desk staff are don't care about any guests. Desk staff and bellmen that sleep in the lobby at 5 am. Aweful experience. Wifi outrageous cost. Avoid this hotel at all costs. Don't say that you weren't warned. Not worth the... More 

Helpful?
2 Thank remington104

Travelers are raving about these Havana hotels

Cambridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2016

This was our first trip to Cuba and we couldn't have chosen a more magical hotel. It was built for Spanish Nobles and was extremely authentic. In the middle of the hotel there was no roof and you could sit and enjoy a drink and look up to the sky. We had a room on the top floor with a... More 

Helpful?
Thank marinaview17
Questions? Get answers from hotel staff and past guests. Ask a question

223 photos of this hotel

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $156 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel
Hotel Style:
#17 Luxury Hotel in Havana
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