HOTEL SANTA ISABEL

I was only in the bar/courtyard for a bit. Found it to be an excellent location - the bar tender was really great and made excellent cocktails. Nice atmosphere. There is certainly a lot to see nearby. We enjoyed it!

Date of stay: January 2019

Response from Directorsantaisabel, Director General at Hotel Santa Isabel

Responded 4 weeks ago

Dear Customer We appreciate your visit and that you have been pleased with our service, we hope to have you again with us

slipping

My husband knew the hotel, from a trip several years ago. Not the same place, from his prior experience. The inside courtyard was nice, until you looked up and saw substantial mold growing on the upper walls. We had hot water only every other day. Breakfast was mobbed with…

Date of stay: January 2019

Response from Directorsantaisabel, Director General at Hotel Santa Isabel

Responded 3 weeks ago

Dear guest Our hotel was founded in the middle of the 18th century, we fight every day against the passing of time and the proximity to the sea, at the moment we are starting a general process of restoration, we regret the inconveniences and we hope to have your visit again

Disappointing

Although we had high hopes for this hotel, even when we arrived and were looking at the outside and the beautiful square where it is situated, it was extremely disappointing. We had two rooms - in one a pane of glass was broken, in the other the shutter was broken. One room…

Date of stay: January 2019

Response from Directorsantaisabel, Director General at Hotel Santa Isabel

Responded 3 weeks ago

Dear guest+ We appreciate your comment and we will work on your statements to improve our performance, we regret the inconvenients and we hope to have your visit again

In the heart of Old Havana

We stayed here for a week last October. Arrived very late (around midnight). The wooden doors were bolted shut and I thought we were going to be sleeping outside that night. After banging the door knocker pretty hard someone showed up. It was obvious the poor guy had been…

Date of stay: October 2018

Response from Directorsantaisabel, Director General at Hotel Santa Isabel

Responded 3 weeks ago

Dear guest It is our practice to close the hotel doors at 12 o'clock at night, but even so we are waiting for our clients to arrive, we regret the inconvenient, we appreciate your comment and we will take into account your observations to improve our service, we hope to have it again with us

Reasonable value for a great location

This hotel is on the Plaza de Armas, one of the central squares of Habana. Nearby is the hotel where Hemingway stayed, and wonderful bars full of the vibrancy and energy of live music. The rooms have a colonial feel - plantation shutters, high ceilings - and the central…

Date of stay: October 2018

PreviousNext

12 3 4 5 6…52

Album Categories

All photosTravelerRoom & SuiteDining Family and Play Areas

Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Standard at the Hotel Santa Isabel

Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Junior Suite (2 beds) at the Hotel Santa Isabel

Room 304 in all it's glory

Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Junior Suite (2 beds) at the Hotel Santa Isabel

Vista desde el balcón

PreviousNext

123456…28

Do the rooms have a hairdryer?

I do recall them having a small one, it wasn’t the most powerful thing but did the trick

I was due to check in today Thursday 28th June, but will now not arrive until Friday 29th due to flight difficulties. Just to let you know. Thank you.

Hi, Is this hotel accepting Children? I am planning to visit with a group of 4 adults and 2 small children in 2 rooms. Is there any room with 2 beds? thank you

Hi! Thanks for contacting us. In the hotel we accept children and we have rooms with two beds. We hope you choose us! Best regards.

Show all answers

What currency do they take-only Cuban peso? Is every where cash only ? Any advice on how to visit the cigar plantations?

Most places only accept cash , CUC and the Cuban peso .The cuban peso you will probaly get in your change , the CUC from banks ,currency exchange shops and ATM's . I have changed British pounds (sterling)at the hotel santa isabel but you can get a better exchange rate elsewhere . For the tobacco growing (cigars ) we arranged a guide in vianales area through our casa who walked with us into the very muddy valley where the best tobacco is grown . It would be impossible to do this in town shoes , walking boots are required . If you want to buy a cigar or two on the farms is your best bet . Cheaper then the goverment branded ones and the finest taste ....enjoy .

Show all answers

Is the room safe large enough to hold my 13" by 10" laptop? If I arrive before check in will the hotel safely hold my luggage? Will the hotel exchange my euros for cups? How can I be sure that my Jr Suite has a view of the Plaza De Armas and a balcony? Thanks Tim

Our safe didn't work and wifi is patchy so unless you desperately need it leave it behind. Wifi cards are the same all over Cuba but much more expensive in the hotel. The hotel staff are very amenable so probably not a problem. Changing money at the airport resulted in a long wait and 20 CUC notes as I was refused smaller denomination except for a handful of tiny copper coins; could be a problem if you need to tip a taxi driver. If you go to the bank go early. Can't answer for the suite as our room was at the back.

Show all answers

PreviousNext

12345