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Hotel Santa Isabel

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Hotel Santa Isabel
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347 Reviews from our TripAdvisor Community

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Showing 199: English reviews
El Paso
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was a beautiful hotel and had an AMAZING Air Conditioner in the rooms! Just what is needed for a hot and humid island like Cuba! The Service was great! From the front Desk, restaurant staff, and bar staff! Always willing to help out in anyway! Remember a tip goes a long way! It is located in such a beautiful... More 

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1 Thank Chr1stopher_Sam
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We visited during our stay in Cuba and this hotel located in Plaza de Armas was lovely looking. The hotel is near to the fab restaurants in old Havana on Obispo, round the corner from Plaza San Francisco (also nice restaurants near there), near Hotel Ambos Mundos where Hemingway stayed. It's also close to Plaza Vieja and it's attractions and... More 

Helpful?
Thank IS_1969
Arnhem, The Netherlands
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice situated hotel at plaza armas - Habana vieja. spacious rooms, perfect beds, good AC, nice staf, funny breakfast. you never get everything you've ordered, but still the breakfast was fine with enough food, bread, eggs etc. bar has hugh variety of rum and cigars.

Helpful?
Thank E-en-J-NL
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Worst service I've ever seen in a hotel. We waited one hour and 45 minutes to get our room. The desk staff are don't care about any guests. Desk staff and bellmen that sleep in the lobby at 5 am. Aweful experience. Wifi outrageous cost. Avoid this hotel at all costs. Don't say that you weren't warned. Not worth the... More 

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1 Thank remington104

Travelers are raving about these Havana hotels

Cambridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was our first trip to Cuba and we couldn't have chosen a more magical hotel. It was built for Spanish Nobles and was extremely authentic. In the middle of the hotel there was no roof and you could sit and enjoy a drink and look up to the sky. We had a room on the top floor with a... More 

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Thank marinaview17
Level Contributor
113 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 20, 2016

good hotel in excellent location. the whole old town in walking distance. friendly staff, helpful. great building, nice rooms. if booked by internet the prices are reasonable. But they overcharge the internet vouchers by adding 2.5 CUC on the normal price of 2. The breakfast is a bit slow and not overwhelming.

Helpful?
Thank Theodor S
Boston, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed July 18, 2016

I have stayed in this hotel at least four different times and I have always had a wonderful experience. It is important to consider that Cuba is experiencing a major change in so many levels and it is trying to cope with an influx of people that sometimes can be quite overwhelming for them. Also, what it is considered a... More 

Helpful?
Thank Marisol M
Stockholm, Sweden
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed July 18, 2016

The hotel has a great location at Plaza de Armas. Ask for a room with balcony overlooking the Plaza. This are the best ones. Normally the breakfast is included, but we skipped it after the second day. It´s just not worth it to get mad first thing in the morning. Poor food, uninterested staff, same problem in the whole hotel... More 

Helpful?
Thank Zwampen
Havana, Cuba
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 8, 2016

You cannot ask for better location. Just one block from the harbor and right at the Plaza de Armas, the small hotel offers high class and beautiful rooms. As it is in Cuba, some details are missing or not functioning, but at the end of the day this is an excellent hotel.

Helpful?
Thank ParticularCuba
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 23, 2016

A potentially wonderful hotel in an outstanding location BUT...... let down badly by its staff, with poor attitude and overall service and that the mattress might have had the odd bug. Certainly bitten several times over a couple of nights. Will not be rushing back, but clearly it has its many fans so maybe our experience isn't typical.

Helpful?
1 Thank tomlondon2015
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $269 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel
Hotel Style:
#16 Luxury Hotel in Havana
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