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Hotel Santa Isabel

Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
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Hotel Santa Isabel
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334 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Cambridge, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was our first trip to Cuba and we couldn't have chosen a more magical hotel. It was built for Spanish Nobles and was extremely authentic. In the middle of the hotel there was no roof and you could sit and enjoy a drink and look up to the sky. We had a room on the top floor with a... More 

Helpful?
Thank marinaview17
Level Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

good hotel in excellent location. the whole old town in walking distance. friendly staff, helpful. great building, nice rooms. if booked by internet the prices are reasonable. But they overcharge the internet vouchers by adding 2.5 CUC on the normal price of 2. The breakfast is a bit slow and not overwhelming.

Helpful?
Thank Theodor S
Boston, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel at least four different times and I have always had a wonderful experience. It is important to consider that Cuba is experiencing a major change in so many levels and it is trying to cope with an influx of people that sometimes can be quite overwhelming for them. Also, what it is considered a... More 

Helpful?
Thank Marisol M
Stockholm, Sweden
Level Contributor
125 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel has a great location at Plaza de Armas. Ask for a room with balcony overlooking the Plaza. This are the best ones. Normally the breakfast is included, but we skipped it after the second day. It´s just not worth it to get mad first thing in the morning. Poor food, uninterested staff, same problem in the whole hotel... More 

Helpful?
Thank Zwampen

Travelers are raving about these Havana hotels

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago

A potentially wonderful hotel in an outstanding location BUT...... let down badly by its staff, with poor attitude and overall service and that the mattress might have had the odd bug. Certainly bitten several times over a couple of nights. Will not be rushing back, but clearly it has its many fans so maybe our experience isn't typical.

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1 Thank tomlondon2015
London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 22, 2016

Cuba is not an easy place to visit and staying here doesn't exactly make it any easier. First the good points, this hotel is very pretty, with some bedrooms opening up onto one of the cities public squares. Its great to just sit in your room and look out onto the hustle and bustle of Old Havana. Now the downside,... More 

Helpful?
Thank steven n
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

We spotted this hotel as we walked around Havana and decided to come for breakfast, which was lovely. The standard breakfast has a mixture of everything, but what is especially lovely is the atmosphere - you can enjoy sitting under the cool arches as Havana comes to life in the square in front of you and wonderful musicians play live... More 

Helpful?
Thank Zeynep G
new york city
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 3, 2016

We loved our stay here which was in late May. The hotel had a great location in the action, yet quiet, it was near taxi stands. The hotel staff was always helpful. Was happy that our a/c worked as Cuba was hot! We had a lovely breakfast everyday with amazing buskers who played as we dined. The terrace had an... More 

Helpful?
Thank chickpea3
Weybridge, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 3, 2016

We stayed in Santa Isabel on our last night in Cuba, The location is great, and the building itself lovely with its central courtyard, patio dining, and we had a great balcony with a view of the square. But the prices were so much higher than elsewhere, for drinks, for wifi (200% higher), there was also a complete lack of... More 

Helpful?
Thank KarenandMark2006
Hong Kong, China
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 25, 2016

This is a quiet and friendly hotel and a really excellent location at the plaza at the bottom of the old town. During the day the buzzing plaza is full of second hand booksellers and trinkets from the past as well as dogs who wear their own photo IDs. The hotel has an authentic Cuban feel and internally the old... More 

Helpful?
Thank RichardinHK
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $271 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel
Hotel Style:
#17 Luxury Hotel in Havana
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