HOTEL SANTA ISABEL

3.5

Very good

451 reviews

Location

Cleanliness

Service

Value

Full view

Property amenities

Restaurant

Bar/Lounge

Dry Cleaning

Laundry Service

Concierge

Multilingual Staff

Non-Smoking Hotel

Breakfast Available

Room features

Suites

Non-Smoking Rooms

Air Conditioning

Refrigerator in room

Minibar

Good to know

HOTEL STYLE

Romantic

Quiet

HOTEL CLASS

Full view

Getting there

Jose Marti Intl Airport11 mi

See all nearby hotels

Nearby restaurants

San Ignacio 214

4 minCaribbean

Somos Cuba Restaurant

See all nearby restaurants

Nearby attractions

Plaza de la Catedral

4 minPoints of Interest & Landmarks

Plaza de Armas

1 minPoints of Interest & Landmarks

Havana Cathedral

4 minArchitectural Buildings

Palacio De Los Capitanes Generales

2 minHistoric Sites

See all nearby attractions

451Reviews

378Photos

24Q+A

87Room tips

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Reasonable value for a great location

This hotel is on the Plaza de Armas, one of the central squares of Habana. Nearby is the hotel where Hemingway stayed, and wonderful bars full of the vibrancy and energy of live music. The rooms have a colonial feel - plantation shutters, high ceilings - and the central courtyard…

Date of stay: October 2018

This hotel is in "Old Havana" with its wonderful plazas and many Unesco sites being just steps away .

Location is key for the Hotel Santa Isabel which is in walking distance of the main plazas, opera house, Hemingway's favorite spots and so many cultural activities. There is a small park across the street and the restaurant offers both indoor and outdoor dining. The hotel and f…

Date of stay: January 2018

Great location but overpriced

Stayed here for 4 nights in August. Staff were helpful and kind. Was handy being able to get wifi cards for 1cuc from reception that worked in the hotel area.

Breakfast was sufficient and you could order as much as you wanted almost off the menu, order a water each morning too …

Date of stay: August 2018

Response from Comercial S, Comercial Santa Isabel at Hotel Santa Isabel

Responded Aug 31, 2018

Dear Guest, We appreciate your opinion about the hotel, unfortunately the country has suffered a heat wave and we have had affectations with air aconditioners and mini bars, a situation has been solved, te prices of the hotels of the historical center will be more expensive than those of the private house because of their historical and architectural value that is a tip in the history of Cuba, also next to the hotel, we have the templete a wonderful place, we have rooms whith a view to the square. We appreciate your visit and come back soon

Good for sightseeing

This hotel is very good situation for old Havana sightseeing.
The room is classic, but very clean.
The staff was very kindness.
The problem are room security and WiFi. This hotel is no WiFi system.
このホテルはオールドハバナを観光するのに凄く良い立地でした、ただ歩行者天国内に入り口がありタクシーが入れないので裏で降りて歩く必要があります。
部屋は天井高く古いク…

Date of stay: July 2018

Response from Comercial S, Director Comercial at Hotel Santa Isabel

Responded Sep 3, 2018

Dear Customer, Thank you very much for writing us, your opinion is very important, surely during the period of your stay we were presenting problems with the network and the signal wi fi which have been solved We hope to come back soon

We stopped in here on more than one occasion to use the facilities. Ladies, BRING YOUR OWN TOILET PAPER. You will be charged for some, if the attendant is even there to give it to you. The fountain in the courtyard is gorgeous, and we grabbed a shot of rum at the bar before headi…

Date of stay: June 2018

Response from Comercial S, Director Comercial at Hotel Santa Isabel

Responded Sep 3, 2018

Dear customer, thank you very much for your good opinion, We hope to come back soon

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Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Standard at the Hotel Santa Isabel

Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Junior Suite (2 beds) at the Hotel Santa Isabel

Room 304 in all it's glory

Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel

The Junior Suite (2 beds) at the Hotel Santa Isabel

Vista desde el balcón

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Do the rooms have a hairdryer?

I do recall them having a small one, it wasn’t the most powerful thing but did the trick

I was due to check in today Thursday 28th June, but will now not arrive until Friday 29th due to flight difficulties. Just to let you know. Thank you.

Hi, Is this hotel accepting Children? I am planning to visit with a group of 4 adults and 2 small children in 2 rooms. Is there any room with 2 beds? thank you

Hi! Thanks for contacting us. In the hotel we accept children and we have rooms with two beds. We hope you choose us! Best regards.

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What currency do they take-only Cuban peso? Is every where cash only ? Any advice on how to visit the cigar plantations?

Most places only accept cash , CUC and the Cuban peso .The cuban peso you will probaly get in your change , the CUC from banks ,currency exchange shops and ATM's . I have changed British pounds (sterling)at the hotel santa isabel but you can get a better exchange rate elsewhere . For the tobacco growing (cigars ) we arranged a guide in vianales area through our casa who walked with us into the very muddy valley where the best tobacco is grown . It would be impossible to do this in town shoes , walking boots are required . If you want to buy a cigar or two on the farms is your best bet . Cheaper then the goverment branded ones and the finest taste ....enjoy .

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Is the room safe large enough to hold my 13" by 10" laptop? If I arrive before check in will the hotel safely hold my luggage? Will the hotel exchange my euros for cups? How can I be sure that my Jr Suite has a view of the Plaza De Armas and a balcony? Thanks Tim

Our safe didn't work and wifi is patchy so unless you desperately need it leave it behind. Wifi cards are the same all over Cuba but much more expensive in the hotel. The hotel staff are very amenable so probably not a problem. Changing money at the airport resulted in a long wait and 20 CUC notes as I was refused smaller denomination except for a handful of tiny copper coins; could be a problem if you need to tip a taxi driver. If you go to the bank go early. Can't answer for the suite as our room was at the back.

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