We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Travel Alert: U.S. Travel Licensing Restrictions Apply for Travel to Cuba. For details, click here

Hotel Santa Isabel

Traveler (280)
360
Panoramas (22)
Dining (22)
About
Location
Cleanliness
Service
Value
Property amenities
Restaurant
Bar/Lounge
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Romantic
Quiet
HOTEL CLASS
Reviews & more
451Reviews
378Photos
24Q+A
87Room tips
Traveler rating
  • 97
  • 183
  • 82
  • 48
  • 41
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
This hotel is on the Plaza de Armas, one of the central squares of Habana. Nearby is the hotel where Hemingway stayed, and wonderful bars full of the vibrancy and energy of live music. The rooms have a colonial feel - plantation shutters, high ceilings - and the central
Read more
Location is key for the Hotel Santa Isabel which is in walking distance of the main plazas, opera house, Hemingway's favorite spots and so many cultural activities. There is a small park across the street and the restaurant offers both indoor and outdoor dining. The hotel and
Read more
Stayed here for 4 nights in August. Staff were helpful and kind. Was handy being able to get wifi cards for 1cuc from reception that worked in the hotel area. Breakfast was sufficient and you could order as much as you wanted almost off the menu, order a water each morning too
Read more
Response from Comercial S, Comercial Santa Isabel at Hotel Santa Isabel
Responded Aug 31, 2018
Dear Guest, We appreciate your opinion about the hotel, unfortunately the country has suffered a heat wave and we have had affectations with air aconditioners and mini bars, a situation has been solved, te prices of the hotels of the historical center will be more expensive than those of the private house because of their historical and architectural value that is a tip in the history of Cuba, also next to the hotel, we have the templete a wonderful place, we have rooms whith a view to the square. We appreciate your visit and come back soon
Read more
This hotel is very good situation for old Havana sightseeing. The room is classic, but very clean. The staff was very kindness. The problem are room security and WiFi. This hotel is no WiFi system. このホテルはオールドハバナを観光するのに凄く良い立地でした、ただ歩行者天国内に入り口がありタクシーが入れないので裏で降りて歩く必要があります。
Read more
Response from Comercial S, Director Comercial at Hotel Santa Isabel
Responded Sep 3, 2018
Dear Customer, Thank you very much for writing us, your opinion is very important, surely during the period of your stay we were presenting problems with the network and the signal wi fi which have been solved We hope to come back soon
Read more
We stopped in here on more than one occasion to use the facilities. Ladies, BRING YOUR OWN TOILET PAPER. You will be charged for some, if the attendant is even there to give it to you. The fountain in the courtyard is gorgeous, and we grabbed a shot of rum at the bar before
Read more
Response from Comercial S, Director Comercial at Hotel Santa Isabel
Responded Sep 3, 2018
Dear customer, thank you very much for your good opinion, We hope to come back soon
Read more
Previous
Album Categories
All photosTravelerRoom & SuiteDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel
The Standard at the Hotel Santa Isabel
Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel
The Junior Suite (2 beds) at the Hotel Santa Isabel
Room 304 in all it's glory
Professional photo exclusively commissioned by TripAdvisorHotel Santa Isabel
The Junior Suite (2 beds) at the Hotel Santa Isabel
Vista desde el balcón
PreviousNext
12345628
Do the rooms have a hairdryer?
I do recall them having a small one, it wasn’t the most powerful thing but did the trick
0 votes
Hi! Thanks for contacting us. In the hotel we accept children and we have rooms with two beds. We hope you choose us! Best regards.
0 votes
Show all answers
Most places only accept cash , CUC and the Cuban peso .The cuban peso you will probaly get in your change , the CUC from banks ,currency exchange shops and ATM's . I have changed British pounds (sterling)at the hotel santa isabel but you can get a better exchange rate elsewhere . For the tobacco growing (cigars ) we arranged a guide in vianales area through our casa who walked with us into the very muddy valley where the best tobacco is grown . It would be impossible to do this in town shoes , walking boots are required . If you want to buy a cigar or two on the farms is your best bet . Cheaper then the goverment branded ones and the finest taste ....enjoy .
0 votes
Show all answers
Our safe didn't work and wifi is patchy so unless you desperately need it leave it behind. Wifi cards are the same all over Cuba but much more expensive in the hotel. The hotel staff are very amenable so probably not a problem. Changing money at the airport resulted in a long wait and 20 CUC notes as I was refused smaller denomination except for a handful of tiny copper coins; could be a problem if you need to tip a taxi driver. If you go to the bank go early. Can't answer for the suite as our room was at the back.
0 votes
Show all answers
PreviousNext
12345
"Any room, do not upgrade"
"the rooms with the best views are those on the front facing the square. They are a little noisy until around 10.30 when its becomes v quiet"
"The upgrade includes the roof terrace with chairs and table, really nice at night."
"Beware of the taxi drivers, they really try to rip you off. Always negotiate the FULLY price ."
"Get a view of the square"
PreviousNext
12345618
PRICE RANGE
$151 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa isabel havanasanta isabel hotel
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
27
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing