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Calle 21 y O Vedado, Plaza, Havana 10400 Cuba
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Traveler (7656)
360
Panoramas (15)
Room & Suite (1533)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#24 of 427 hotels in Havana
Location
4.2
Cleanliness
3.8
Service
3.7
Value
3.6
Travelers' Choice
With an exceptional location in the very center of the city of Havana, facing the warm waters of the Gulf of Mexico and the entrance to the Bay of the capital; with a rich and surprising history, combining: milestones; the validity of our history and national culture, have done that since its inauguration in 1930 has welcomed countless personalities of world history, culture, science, sport and politics.
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Property amenities
Secured parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Car hire
Business Center with Internet Access
Paid wifi
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Salon
24-hour security
Concierge
Gift shop
Shops
Sun terrace
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Historic Hotel
Languages Spoken
English, Spanish
7458Reviews323Q+A100Room tips
Traveler rating
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Popular mentions
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lenia mav wrote a review Dec 2
28 contributions1 helpful vote
Bad parts: -very dirty -the breakfast was poor and the area wasn’t clean -the staff is so slow + Good parts: location +wifi +views +nice pizza at the pool bar +great massage + 24h coffee and drinks. Outside the hotel they have nice cuba cars🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reenabubbles wrote a review Nov 2022
London, United Kingdom96 contributions65 helpful votes
Cannot comment on the rooms. We went for lunch and drinks for the infamous ocean view. The terrace was divided into different areas and you can only sit in the area where you order. The service staff were not only rude but actively ignored us. When I asked what was on the menu, one female server just looked at me and walked away. After about half an hour we just left to eat elsewhere. So glad I didn’t actually stay in this place.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JuNo wrote a review Nov 2022
16 contributions
We had all you can eat breakfast at Hotel Nacional de Cuba andf were pleasantly surprised by the varity of food offered for breakfast; chees, cold cuts, yogurt, fresh fruit, eggs, bread, pastries etc. all for 500 pesos.
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Dear guest. Thank you for sharing your review on TripAdvisor and for your 5 points. Welcome back! Team of Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MFonseca wrote a review Nov 2022
1 contribution1 helpful vote
+1
It is a historic hotel and a fabulous building. I highly recommend staying at this hotel but, be careful with your expectations. It is an old hotel that is in need of renovation. Its value is mainly in the experience. As if we were travelling back in time. The lobby, the restaurant, the garden with sea view and terrace, everything is wonderful. The breakfast on the 6th floor has a beautiful view. The pool is excellent. The shops are very useful. The service, however, is miserable. Only a few staff are friendly. The porters and restaurant staff are super friendly and fun. The reception staff and the rest of the staff have unprofessional behaviour for those working in tourism. The administrative disorganization is total.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: Ask for a room with sea view and on the top floors!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Dear guest. As you affirm, the Hotel Nacional de Cuba is a historical site, of national and international reference, it is a landmark. Architecture, garden, sea view, lobby, elevators, corridors allow us to travel back in time. It is also in our interest to hear your opinion about the service received, interpreting that some were excellent but others were not, we apologize and we will discuss it with the related areas, your opinion encourages us to improve. We hope to receive you again at the hotel when you return to Havana. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheilacraw wrote a review Nov 2022
Ayr, United Kingdom107 contributions74 helpful votes
We were changed to this hotel due to the Sevilla being closed . The look of the hotel from the outside is beautiful . Internally the surroundings and rooms are very sad looking . When we arrived to be check in we were greeted with a smile and our bags were taken up to our rooms . The elevators were very random , sometime they worked and sometimes they didn’t and as I have an anxiety of lifts this did not fill me with confidence . The rooms were a good size and were clean . When we arrived at the bar for our welcome drink we were totally ignored by all the bar staff and waiters. They were busy but an acknowledgement would have been appreciated . We ate in the restaurant as we were tired and hungry . The food was reasonable . The location of the hotel is quite a distance from the centre so we spent quite a bit of money getting taxis too and from the centre . You can tell this hotel would have been stunning in its day but sadly not now.
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Date of stay: November 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Dear guest For the staff of the Hotel Nacional de Cuba it was a pleasure to receive you at the hotel. Certainly the hotel is located in the modern part of the city, we understand that your first choice was in Old Havana, but we open our doors to you with love. We write down the inconveniences to analyze them and avoid their repetition, we rely a lot on the opinions of our guests. Have a nice day ! Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anncoa wrote a review Nov 2022
Rossendale, United Kingdom5 contributions3 helpful votes
We had been booked into the Hotel Sevilla bit as this was unable to reopen was offered the Nationale. Having been initially concerned this was 20 -30 minute walk to the Old Town, the taxi service from the hotel was easy and walking back down the Malecon easy, if not sometimes drenching from the waves 😂. The hotel is old and historic and interesting. The room was to a reasonable standard clean, comfortable beds, WiFi and room safe. The bathroom was adequate but lacked extractor fan so was damp. The terrace and bar service was excellent and the music pleasant. Service could be a little slow but there was a large medical conference on whilst we were there. We had breakfast included and choice was limited. Also availability of sandwiches on the terrace to just cheese and ham was a problem for vegetarians. Overall pleasant staff. We overlooked the bay and the road but the room was quiet. Glad we stayed here and would recommend it.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 2 weeks ago
Dear Anncoa. It has been a pleasure to receive you at the Hotel Nacional de Cuba during your stay in Havana. City that celebrates 503 years of foundation. Thank you for sharing your pleasant opinion about your stay and for recommending us. We invite you to return. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tazziec wrote a review Nov 2022
London, United Kingdom64 contributions13 helpful votes
The staff at the hotel were lovely & friendly but it was like staying in a museum. It was built in 1930’s & of course it has amazing history BUT not everyone wants to be stuck in time. It’s 21st century & Nacional aren’t catching up. The grounds, the tour with Aileen & atmosphere, fantastic & at first the cranky lifts etc are charming. It’s not 5* when it comes to food or the rooms, they could still modernise & keep the aesthetics & it look better. Worth a visit but wouldn’t stay again
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip: There’s very little wifi Not a lot to do in evenings & it’s quite far out of town Taxi into...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Dear guest. The Hotel Nacional de Cuba is a National Monument and its conservation is our main objective, modernizing the services and some spaces to offer more facilities and greater comfort, such as the Habanos Lounge, the Executive Floor and soon the Bar Mirador and the new restaurant in the garden. We thank you for your visit and for recommending us. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
apeman2034 wrote a review Nov 2022
Oslo, Norway2 contributions
This hotel is old and lacks maintenance. Once it was a 5 star hotel. Not any more. Room is clean, but floor and furniture is old and / or broken. Little or no warm water in shower. No or very bad isolation both from outside noise and from inside hotel. Hearing loud noises from outside (cars and music) until at least mid night. And hotel staff is walking around in the hotel all night, speaking out loud. The door to the hotel room is not isolating. Therefore we woke up several times *every* night. Also one of the cleaning ladies went into our room 0500 am (!!!) First knocking, then opening the door and walking in asking if We had left the room. (???) 4 elevators. 3 constantly not functioning. OK breakfast. If the hotel was 2 stars. The hotel id 5 stars so I guess not. Main restaurant har an OK lobster for dinner, which is also cheap. The staff is friendly, but the outdoor bar in the back yars has too much to do, makes bad drinks and the bartenders outside is never smiling. Only positive thing about this hotel is that it looks nice from the outside and also it has a lot of history. I will never book this hotel again. But if its your first time in Havana, might be worth to visit the hotel as a museum.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Good afternoon, Dear Sir. We regret that your opinion about the hotel is negative and that everything referred in your report happened in our hotel. All opinions, whether positive or negative, are important and help us to improve our services. We have a good rating in the reports of the opinion sites and in the percentage of client satisfaction. Of course we cannot trust ourselves and we must attend to, investigate, look for causes of each of the comments that you make to us. It is our mission to train and prepare our staff to avoid opinions like yours. Our areas, furniture and technological processes are currently undergoing transformation in an investment program that will enable better operation. Our hotel is 92 years old and it is our purpose to adopt modern comfort without losing the historical essence. There are aspects of our service that you liked, we hope that based on the positive issues you reconsider your statement and we can receive you again. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William M wrote a review Nov 2022
Stratford, Canada1 contribution
Gorgeous Hotel. Great location. Great food. I was expecting to pay more for food and beverages as it is such a classic hotel. Prices were about 1/3 less than other places. Service was very inconsistent outside on the terrace. They could have had more wait staff and bartenders.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 1 week ago
Dear William. Thank you for your 5 points and for sharing your review with other customers. We invite you to return. Best regards. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Søren Bradbury wrote a review Nov 2022
6 contributions3 helpful votes
Am not a hotel resident however we popped in here on our first evening and enjoyed a round of mojitos which were perfect. Came back today for the hotel tour - wonderful host who has such passion for this historic hotel. Also enjoyed a coffee too and plan to go to dinner in a few days time.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Miguel Díaz, Director General at Hotel Nacional de Cuba
Responded 4 weeks ago
Dear family. It has been a pleasure to receive you at the Hotel Nacional de Cuba. Thank you for sharing your great experience at the hotel and for joining us on a tour of the history of this "living museum". We invite you to return. Best regards. Team of the Hotel Nacional de Cuba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
nacional de cuba hotel, nacional de cuba havana, hotel nacional de cuba
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
426
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HOTEL NACIONAL DE CUBA - Updated 2022 Prices & Reviews (Havana)

Frequently Asked Questions about Hotel Nacional de Cuba
Which popular attractions are close to Hotel Nacional de Cuba?
Nearby attractions include El Malecon (0.1 miles), Cabaret Parisien (0.04 miles), and El Gato Tuerto (0.08 miles).
What are some of the property amenities at Hotel Nacional de Cuba?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Nacional de Cuba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nacional de Cuba?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Nacional de Cuba?
Yes, secured parking is available to guests.
What are some restaurants close to Hotel Nacional de Cuba?
Conveniently located restaurants include California Cafe, WOOW Restaurant, and Restaurante Paladar Cafe Laurent Habana.
Are there opportunities to exercise at Hotel Nacional de Cuba?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Nacional de Cuba?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Nacional de Cuba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nacional de Cuba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Nacional de Cuba?
Many travelers enjoy visiting Old Square (Plaza Vieja) (2.1 miles), San Francisco de Asis Square (2.1 miles), and Palacio De Los Capitanes Generales (2.0 miles).